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The 10 Biggest Myths The 10 Biggest Myths About About

Telecommunications Telecommunications CollectionsCollections

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MYTH #1MYTH #1

All Customers All Customers Understand Understand Their Telecom Their Telecom Bill.Bill.

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Myth #2Myth #2

Customers Customers understand the billunderstand the bill

Customers Customers always read always read and and understand understand the contract the contract they signed.they signed.

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Myth #3Myth #3

Customers understand Customers understand the billthe bill

Customers understand Customers understand the contract the contract

The sales The sales person never person never promises promises something something they can’t they can’t deliver. deliver.

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Myth 4 Myth 4 Customers understand the Customers understand the

billbill Customers understand the Customers understand the

contract contract The sales person never The sales person never

promises something they promises something they can’t deliver. can’t deliver.

All Customers All Customers understand understand telephony and telephony and how to size how to size their needs their needs properly.properly.

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Myth #5Myth #5 Customers understand the billCustomers understand the bill Customers understand the Customers understand the

contract contract The sales person never The sales person never

promises something they promises something they can’t deliver. can’t deliver.

Customers understand Customers understand telephony and how to telephony and how to determine their needs determine their needs properly.properly.

Customers are Customers are never mean spirited never mean spirited when they are when they are faced with the faced with the realities of their realities of their discontinued phone discontinued phone service.service.

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Myth # 6Myth # 6 Customers understand the billCustomers understand the bill Customers understand the Customers understand the

contract contract The sales person never promises The sales person never promises

something they can’t deliver. something they can’t deliver. Customers understand telephony Customers understand telephony

and how to determine their needs and how to determine their needs properly.properly.

Customers are never mean Customers are never mean spirited when they are faced with spirited when they are faced with the realities of their discontinued the realities of their discontinued phone service.phone service.

Collection agencies Collection agencies need no special need no special approach to handle approach to handle telecom accounts… telecom accounts… They’re just like They’re just like every other bill. every other bill.

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Myth #7Myth #7 Customers understand the billCustomers understand the bill Customers understand the contract Customers understand the contract The sales person never promises The sales person never promises

something they can’t deliver. something they can’t deliver. Customers understand telephony and Customers understand telephony and

how to determine their needs how to determine their needs properly.properly.

Customers are never mean spirited Customers are never mean spirited when they are faced with the realities when they are faced with the realities of their discontinued phone service.of their discontinued phone service.

Collecting telecom accounts is just like Collecting telecom accounts is just like collecting any other bill.collecting any other bill.

Collectors can be Collectors can be successful most of the successful most of the time without contracts time without contracts and invoices. and invoices.

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Myth #8Myth #8 Customers understand the billCustomers understand the bill Customers understand the contract Customers understand the contract The sales person never promises The sales person never promises

something they can’t deliver. something they can’t deliver. Customers understand telephony and Customers understand telephony and

how to determine their needs how to determine their needs properly.properly.

Customers are never mean spirited Customers are never mean spirited when they are faced with the realities when they are faced with the realities of their discontinued phone service.of their discontinued phone service.

Collecting telecom accounts is just Collecting telecom accounts is just like collecting any other bill.like collecting any other bill.

Collectors can be successful most of Collectors can be successful most of the time without contracts and the time without contracts and invoices. invoices.

Customers enjoy Customers enjoy paying early paying early termination fees.termination fees.

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Myth #9Myth #9 Customers understand the billCustomers understand the bill Customers understand the contract Customers understand the contract The sales person never promises something The sales person never promises something

they can’t deliver. they can’t deliver. Customers understand telephony and how to Customers understand telephony and how to

determine their needs properly.determine their needs properly. Customers are never mean spirited when Customers are never mean spirited when

they are faced with the realities of their they are faced with the realities of their discontinued phone service.discontinued phone service.

Collecting telecom accounts is just like Collecting telecom accounts is just like collecting any other bill.collecting any other bill.

Collectors can be successful most of the Collectors can be successful most of the time without contracts and invoices. time without contracts and invoices.

Customers enjoy paying early termination Customers enjoy paying early termination fees.fees.

Customers always Customers always have receipts for have receipts for returned equipmentreturned equipment

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Myth #10Myth #10 Customers understand the billCustomers understand the bill Customers understand the contract Customers understand the contract The sales person never promises something they The sales person never promises something they

can’t deliver. can’t deliver. Customers understand telephony and how to Customers understand telephony and how to

determine their needs properly.determine their needs properly. Customers are never mean spirited when they are Customers are never mean spirited when they are

faced with the realities of their discontinued phone faced with the realities of their discontinued phone service.service.

Collecting telecom accounts is just like collecting Collecting telecom accounts is just like collecting any other bill.any other bill.

Collectors can be successful most of the time Collectors can be successful most of the time without contracts and invoices. without contracts and invoices.

Customers enjoy paying early termination fees.Customers enjoy paying early termination fees. Customers always have receipts for returned Customers always have receipts for returned

equipmentequipment

The new phone The new phone vendor always takes vendor always takes care of everything.care of everything.