1

(SUPPORT MATERIAL FOR INDEPENDENT LEARNING ENGAGEMENT)

A Joint Project of

SCHOOLS DIVISION OF DIPOLOG CITY

and the

DIPOLOG CITY GOVERNMENT

11 ORGANIZATION AND

MANAGEMENT

2

Organization and Management-Grade11

Alternative Delivery Mode

Quarter 1- Module 2 : Functions, Roles and Skills of Managers

First Edition, 2020

Republic Act 8293, section 176 states that No copyright shall subsist in any

work of the government of the Philippines. However, prior approval of the government

agency or office wherein the work is created shall be necessary for exploitation of

such work of profit. Such agency or office may, among other things impose as a

condition the payment of royalties.

Borrowed materials (i.e.,songs, stories, poems, pictures, photos, brand names,

trademarks, etc.) included in this book are owned by their respective copyright

holders. Every effort has been exert to locate and seek permission to use this

materials from their respective copyright owner. The publisher and authors do not

represent nor claim ownership over them.

Published by the Department of Education

Secretary: Leonor Magtolis Briones

Undersecretary : Diosdado M. San Antonio

Printed in the Philippines by _____________________________

Department of Education- Region IX Office Address: ______________________________________________________ ______________________________________________________ Telefax: ______________________________________________________ E-mail Address: ______________________________________________________

Development Team of the Module

Writers Name: Jeric J. Medina

Editor’s Name : Helen M. Ogoc – Head Teacher I

Reviewers Name: Helen M. Ogoc – Head Teacher I

Illustrators Name: Jeric J. Medina

Lay-out Artist Name: Jeric J. Medina

Management Team: Virgilio P. Batan Jr. – Schools Division Superintendent

Lorma Poculan – Asst. Schools Division Superintendent

Amelinda D. Montero – Chief, CID

Nur N. Hussien – Chief, SGOD

Ronillo S. Yarag- Division EPS In Charge of LRMS Evelyn C. Labad

3

11 Organization and

Management First Quarter- Module 2

Functions, Roles

and Skills of Managers

4

Preface

Dear Boys and Girls,

This Organization and Management module was written in response to

the world health pandemic in order to continue schooling in a safe way at

home. You will learn how to solve problems involving fractions that you will

meet in your daily life activities.

Every lesson is presented through a problem situation where you will

find the need to learn a particular skill.

Varied practices are found in this module to help you master the

number skills needed to be good problem solver. There is a test at the end of

every lesson to let you know how you will have learned the concept, facts, and

skills develop in the lesson.

This module has the following parts that you need to understand such

as:

What I need to know In this part ,it contains learning

objectives to be developed in a

material. It introduces the

topic/content of the module

briefly.

What I know In this test item, we will see how

much you know in this module.if

you get a perfect score (100%),

you can skip the next parts of this

module and proceed to the next

one.

What’s In It connects the current lesson

with the previous lesson by going

over concepts that were learned

previously.

5

What’s New In this part new lesson is

introduce through a story, a

poem, song, situation or an

activity.

What is it In this section, you are given a

short discussion about the topic.

It aims to help you understand

the new concept and skills.

What’s More It has activities to strengthen the

understanding and skills about

the topic.

What I have Learned This part may contain a question,

fill in the blank

sentence/paragraph to process

what the learner learned from the

lesson.

What I can Do An activity that shall transfer the

skills/knowledge gained or

learned into real life

concerns/situations.

Assessment A 15 item test is given to measure

the knowledge earned in the

lesson being introduced.

Additional Activities In this part, more activities are

given to improve/enhance the

6

learning and understanding in

the topic.

Answer Key It contains answer to all activities

in the material.

In the last part of this module, you can also see the:

References It is the list of all sources in

developing the material.

Learning the fundamentals of Business is the keyway to understand

the business world concept. Enjoy the basic foundation for a better

conceptual and technical skills as business student.

The Author

7

What I Need to Know

In this module you will learn how to analyze and solve problems on

important factors in understanding the business concept.

At the end of this module, you are expected to:

1. Explain function, roles and skills of a manager.

2. Apply the concept of managerial skills in a case study

8

What I know

Part I. Direction: Encircle the correct letter of your choice.

1. Which of the following does not belong to the Managerial Roles

according to Mintzberg?

a. Interpersonal c. intrapersonal

b. Informational d. decision

2. The technical, conceptual and human skills are equally divided in this

management level.

a. b. lower c. middle d. answer not given

3. They are considered as the management level that formulates the

strategic plans of the organization.

a. Top b. lower c. middle d. answer not given

4. They are considered as the management level who should have the

highest human skills. They communicate the gap between two

management levels.

a. Top b. lower c. middle d. answer not given

5. They are considered as the management level that executes the

operational plans into actions.

a. Top b. lower c. middle d. answer not given

6. They are considered as the management level where the President,

CEO,COO and Chairman are usually found.

a. Top b. lower c. middle d. answer not given

7. They are considered as the conveyor of the view or standpoint of an

organization.

a. Spokesperson b. liaison c. disturbance handler d. negotiator

8. The type of skill top management level people should dominantly

have.

a. Technical b. conceptual c. human d. authority

9. The type of skill lower management should dominantly have.

a. Technical b. conceptual c. human d. authority

10. Management has how many levels?

a. 2 b. 3 c. 4 d. 5

9

Part II. Write TRUE if the statement is correct and FALSE if the statement

is FALSE.

11. Roles are important in running an organization.

12. Managers of an organization has the biggest responsibility.

13. There are four levels of management.

14. The top management is considered as non-management

function.

15. The lower management is the brain of the organization.

10

Lesson One

Types Management

What’s In

Management is the process of harmonizing and administration of

people, task and functions within an organization to work effectively

and efficiently.

Management Functions refers to the various purpose regarding the

jobs and roles of people in various stages. Each function has a

designated responsibility in the organization.

What’s New

Get a piece of paper and divided it into two parts. Write on the left side

STRENGTHS and WEAKNESS on the right side. Write you answers

based on your strength and weakness in leading or managing a group.

Guide Questions:

1. Which side is more dominant? What do you think is the reason?

2. Based on the answers, do you think you can be under what type

of management?

What is it

Types of Management

An organization is required to have key people to organize and managed

it. In the general concept we call the as managers. Managers are the one who technically is responsible for the supervision, sustaining and responsible for

the over-all welfare of the organization and its various stakeholders. As the organization becomes complex, the number of managers is renamed ang given

specific roles and responsibilities to divide the complexity of an organization. This is necessary to maintain the EFFECTIVENESS and EFFICIENCY of

achieving the goals and objectives of every organization.

11

Manager – a persons engaged in the overseeing, nourishing, upholding

and assuring responsibilities for each member in the organization.

Managerial Roles – are the different roles portray in various levels in

the organization.

Managerial skills – the skills such as the technical, human and conceptual needed by a manager depending on the level of management

they belong.

Conceptual Skills – the ability to conceptualize plans and strategic ideas for the betterment of the supervision of an organization having

the effectiveness and efficiency.

Human Skills – the ability to relate with the people within the

organization. Communicating, motivating, inspiring people in influencing them to follow and believe with the goals and objectives of

the organization.

Technical Skills – the ability to execute plans into operational actions. They are communicators to non-management functions to understand

and be guided on the objectives set by the management.

Types of Management Levels

Top Management Level – they are group of people which implement the strategic and visionary plans of the organization. They are considered as

the brain of the organization. They are responsible for the stability, progress and development and the effectiveness and efficiency of the organization. They are also in-charge of the direction of the company and

control of the results of the plans. Usually the positions that can be found under this level are the Chief Operating Officers, Chief Executive Officer,

President, Chairman, Board of Directors (for profit organizations), Board

of Trustees (for non-profit organizations) and Vice-Presidents.

Top Management

(Corporate Managers)

Middle Managment

(Tactical Managers)

Lower Management

(Operational Managers)

12

Middle Management Level – they are the group of people also called as the tactical managers. They have the responsibility to monitor and

communication between the top and lower management. They create and formulate actions based on the strategic plans implemented by the top

management and translate it to the lower management for execution. They are also responsible in bridging the plans and actions from top and

lower management. They are crucial positions since they are the one who can consolidate the slit on the operational and planning management. The positions usually found in these levels are General Managers, Branch

Managers, Department Heads and Junior Executives.

Lower Management Level – they are the technically the operational

managers who translates the visualize and strategic plans into actions.

They execute and perform the day-to-day activities for the organization to

achieve its desired goal. They also bridge the gap between management

and non-management employees.

Comparison of Managerial Skills at Different Levels

Conceptual Skills

High Average Low

Human

Skills

Average Average Average

Technical Skills

Low Average High

TOP MIDDLE LOWER

Management

Managerial Roles According to Mintzberg

Interpersonal Roles

1. Figure head – one who has nominal leadership but without real power

as it is possessed by the owner or the President of the company.

2. Leader – they are the one who primes the motivation and activates the

people working within.

3. Liaison – they are the one who unifies the organization in the internal

and external environment.

Informational Roles

1. Monitor – the collector of necessary information needed.

2. Disseminator – the person in-charge with the dissemination of

information.

3. Spokesperson – conveyor of the views and opinion of the organization.

13

Decisional or Decision-making

1. Entrepreneur – search for new ideas for the business that is unique.

2. Resource Allocator – responsible for the budgeting, programming,

scheduling and finding of resources needed by the organization.

3. Disturbance handler – responsible to maintain the unexpected

circumstance and unwanted pressures to be manageable.

What’s More Activity 1

Write Facts on the outline below.

Activity 2 Identify the statements being described.

1. It is considered as the brain of the organization due to the

planning and strategic ideas are crafted in this management

level. 2. They are considered as individuals who supervises, oversee,

nourish, uphold and assure responsibilities for each member in

the organization. 3. They are also called the tactical managers.

MANAGEMENT

LEVEL

Top

Management

1.

2.

3.

Middle

Management

4.

5.

6.

Lower

Management

7.

8.

9.

14

4. They are considered as the lowest level of management. 5. The skills that relates to the ability to relate with the people within

the organization.

Activity 3

Write TRUE if the statement is correct and FALSE if incorrect.

1. There are three levels of management.

2. The lower management requires more conceptual skills rather than technical skills.

3. Management roles becomes more as the organization expands.

4. One of the positions found in the top management are the junior executives.

5. Assessing skills is unnecessary in filling-up management positions.

What I have Learned

I realized that: ______________________________________________________

_____________________________________________________. I resolved that:______________________________________________________

_____________________________________________________.

What I can Do

Activity 4

Case 1: Medina Company: The Change of Management

Medina Company is the leading bus company in the area of

Zamboanga Peninsula. They are serving the routes of Zamboanga

Peninsula since 1995. They started with 10 buses but not grow to 250

buses. It was awarded by the Local Government Unit as the Most

Outstanding Companies in 2018 and recognized as one of the most

potential bus companies to dominate the other areas 10 years from

now.

The founder of the company reached the retirement age and wishes

to retire. He is worried who will succeed the President post on his

company. The owner has three sons Jose, Wally and Paolo.

15

Jose is a Certified Public Accountant and currently employed as the

Chief Accountant of an executive firm. He is well established in the

company, but the downside is the communication skills. He is not

approachable and strict in terms of work but despite such behavior he

continuously grows and be promoted because of his skills which the

management of the company highly values. He is eyed to be the next Vice-

President of the company he works which happens to be his ambition.

Wally is a business management major and currently operates a

business in Cebu. His business was used to be the number one disco bar

but due to the pandemic he needs to shut it off. He has also another

business which is car trading. The business earns an average income. His

work ethics was great and treats the employees well. The downside of his

work attitude is the cash management. He is not that good in handling

efficiently the cash income of the business.

Paolo is a beauty consultant of his own business. He was able to

expand his business in just a matter of five years and reached 20

branches. Their company wishes to be the number one beauty consultancy

services in the area of Davao. Paolo was unable to finish his degree in

business administration and was distracted to join beauty pageants

instead. His current business was the most successful among the other

five business which he failed. He has a good communication skill and even

won a beauty pageant title.

The three sons are no perfect at all which the owner acknowledges.

The Medina Company is willing to train any person who will be appointed

by the owner to be the next President. It is now a headache who will be the

proper choice.

Guide Question:

1. Create a table comparing the strength and weakness of the three

sons based on the skills. Below is a sample format

Strength Weakness

Jose

Wally

Paolo

2. Provide a viable decision to whom will the company be given.

3. Provide a suggestion on the improvement of the managerial skills

whoever will be your choice.

16

Assessment

Part I. Direction: Encircle the correct letter of your choice.

1. They are considered as the management level that executes the

operational plans into actions.

a. Top b. lower c. middle d. answer not given

2. They are considered as the management level that formulates the

strategic plans of the organization.

a. Top b. lower c. middle d. answer not given

3. They are considered as the management level who should have the

highest human skills. They communicate the gap between two

management levels.

a. Top b. lower c. middle d. answer not given

4. They are considered as the management level where the President,

CEO,COO and Chairman are usually found.

a. Top b. lower c. middle d. answer not given

5. The type of skill top management level people should dominantly

have.

a. Technical b. conceptual c. human d. authority

6. The type of skill lower management should dominantly have.

a. Technical b. conceptual c. human d. authority

7. The technical, conceptual and human skills are equally divided in this

management level.

a. top b. lower c. middle d. answer not given

8. Which of the following does not belong to the Managerial Roles

according to Mintzberg?

a. Interpersonal c. intrapersonal

b. Informational d. decision

9. Management has how many levels?

a. 2 b. 3 c. 4 d. 5

10. They are considered as the conveyor of the view or standpoint of an

organization.

a. Spokesperson b. liaison c. disturbance handler d. negotiator

17

Part II. Write TRUE if the statement is correct and FALSE if the statement

is FALSE.

11. An organization has member who portrays different roles.

12. Management roles are necessary in ensuring success.

13. The various roles in an organization is equally important

regardless of the management level.

14. The managerial role is considered as a complicated and complex

task due to the its burden of responsibility such as overseeing the

over-all welfare of the organization.

15. The roles of the members of the organization must adhere to the

general purpose, goal or objective of the organization.

18

Answer Key

What I know

1. C

2. C 3. A

4. C 5. B

6. A

7. A 8. B

9. A 10. B

11. TRUE

12. TRUE 13. FALSE

14. FALSE 15. FALSE

Activity 2 Activity 3 Assessment

1. top management 2. manager 3. middle

manager/management 4. lower

manager/management 5. human skills

1. TRUE 2. FALSE 3. TRUE

4. FALSE 5. FALSE

1. b 2. a 3. c

4. a 5. b

6. a 7. c

8. c 9. b 10. a

11. TRUE 12. TRUE

13. TRUE 14. TRUE

15. TRUE

19

References:

Business Organization and Management 2016 Edition

Roberto G. Medina

Copyright © 2016 by Rex Publishing, Inc.

Management: Theory and Practice

Carlos C. Lorenzana, M.A.

Revised Edition 2003

ISBN 978-971-23-3700-0

Published and Distributed by Rex Publishing Inc.

Organization and Management

Helena Ma. F. Cabrera, PhD.

Anthony DC Altaheros, PhD

Riaz Benjamin

ISBN 978-971-07-3860-1

2016 Edition

Published by Vibal Group Inc.

20

For inquiries or feedback, please write or call:

Department of Education- Bureau of Learning Resources (DepEd-BLR)

Ground Floor, Bonifacio Bldg., DepEd Complex Meralco Avenue, Pasig City, Philippines 1600 Telefax: (632) 8634- 1072; 8634- 1054; 8631-4985 Email Address: blr.lrqad@deped.gov.ph * blr.lrpd@deped.gov.ph