11.2. presentation daikin expertum_sapience_2009_v1 0

SAP WORLD TOUR 09 meets 3rd SAPience.be TECHNOLOGY DAY

Solution Manager as powerful tool for business process documentation, harmonization and roll-out

Inge Lannoye IT Application Architect, IT Center EMEA DAIKIN EUROPE NVStefaan Vandeputte Senior Project Manager EXPERTUM

SAP Lounge, VilvoordeJune 3-4, 2009

© SAP 2009 /

1. Daikin Europe NV

2. Expertum

3. Background

4. The Template

5. The Implementation Project

6. Conclusions

Agenda

© SAP 2009 /

Daikin Europe NV : Product Range

Residential

Light commercial

Large commercial

Applied Systems

Split 41.6%

Packaged & Sky Air 17.1%

FCU / Chillers 4.0%

VRV 23.5%

Others13.8%

Heating

Air cleaner

Refrigeration

Spare parts

Service

…

Figures based on FY2007

© SAP 2009 /

Daikin Europe’s Sales Presence

Representation/Sales OfficeAffiliate

“Daikin Leads the way”

Distributor/sales contactHQ Belgium

© SAP 2009 /

Daikin General Information

Daikin Industries Ltd ( Japan ) ( °1925 ) : Turnover F07 : 8,3 Bio € ( 36.000 staff worldwide)

Global Nr 2 in Air conditioning

Merger & Acquisition with OYL in 2006

Daikin Europe NV ( Belgium ) ( ° 1973 ) :

Turnover F07 : 1,9 Bio € ( 4.100 staff within EMEA)

Nr 1 in Air-conditioning market, expanding to heating and refrigeration market.

Manufacturing plant : Ostend (Belgium) & Plzen ( Czech Republic ) & McQuay (Milan , Cecchina , Cramlinghton ) , Rotex (Ger)

Territory : EMEA

© SAP 2009 /

1. Daikin Europe NV

2. Expertum

3. Background

4. The Template


6. Conclusions

Agenda

Expertum

Founded in 2006 Team of +30 SAP Experts and Project Managers Mission: providing superior long-term customer & employee value Offering expertise in the following domains:

Finance Supply Chain Management Business Intelligence Product Lifecycle Management Project Management Own SME Solution: Value4SME Netweaver & SOA ITIL and SAP SolMan

Co-Chairman of Sapience Technology Commission – SolMan Task Force For more info: www.expertum.net

© SAP 2009 /

1. Daikin Europe NV

2. Expertum

3. Background

4. The Template


6. Conclusions

Agenda

Accelerate implementationBackground

2000

2005

2005

2010

2010

Existing Sales companies Expand sales territory

Merger & Acquisitions

Smaller sales companies

Pan-European integrated systemStock integration

SAP R/3 – APO - BIOptimize Supply Chain

SAP CRMPre-sales / After-sales

SAP R/3 Expand business

Start with SAP R/3 - APO

Make standard DAIKIN business solution packages which can be implemented in a fast and cost effective way.

Big sales companies

Exp

and

fu

nct

ion

alit

ies

The challenges to a modern IT-department

Challenges Global Operations

- Different countries- Different Time zones- Different languages- Trade of between global and local solution.

Heterogeneous solution landscape- Different applications, technologies, interfaces, ..

Integrated Business process- Executed in multiple systems- Not standardized.

Goals Speed up developments

- Lower cost- Keep quality

Re-usability (roll-outs)

Building a Global Template that is structured around globally standardized & harmonized core business processes supported by a number of technical solutions, which can be easily implemented and deployed

Documen-tation

IMG Structuresand Settings

GlobalAdd-On

OrganizationalStructures

Master Data

CountryVersion

LocalAdd-On

Global and integrated Processes

LocalProcesses

Localizations

Global Template

Documen-tation


GlobalAdd-On


Master Data

CountryVersion

LocalAdd-On


LocalProcesses

Localizations

Documen-tation


GlobalAdd-On


Master Data

CountryVersion

LocalAdd-On


LocalProcesses

Localizations

Global Template The Global Template will be a

documented & controlled portfolio containing agreed business processes & IT applications

Including documented SAP configurations

The Global Template will be adapted to local requirements

Supported by Solution Manager

Solution Manager as a central platform

Using Solution Manager as a central platform to manage : The global template processes The central documentation The various systems The local solution elements

Distribution of the different templates

© SAP 2009 /

1. Daikin Europe NV

2. Expertum

3. Background

4. The Template


6. Conclusions

Agenda

Daikin’s Business Process Area’s

Daikin’s Business Process Templates

CRM pre-sales CRM after-sales Logistic providers Subcontractors manufacturing Branch Sales affiliate ECOM SIP

Project scope

Setup Solution Manager Define template project in Solution Manager Define roll-out project, based on the template project Set-up a solution in Solution Manager Extending the solution with a closed roll-out project Set up of a template governance model Set up change request roll-out model

Project steps in the roll-out model implementation

The Project Objective

Background: The standard SAP subcontracting functionality does not provide Daikin with the

required visibility of inventory and planning information of components and subassemblies with their subcontractors.

To obtain the required information, each subcontractor is set up as a plant where components and subassemblies are traded through stock transfer orders

Objective: Set-up the subcontracting scenario as a template project within solution

manager Demonstrate the facilitation of a future roll-outs by using an implementation

project within solution manager

The Business Process Model

In a first step the business process model is defined Processes were identified in the following areas

MRP Procurement Logistics Quality Manufacturing Invoicing

These levels are defined as scenario’s


Subcontracting is a specific process that is an addendum to an existing plant. The subcontracting process cannot be implemented as a stand-alone process

The identified processes are not necessarily specific for the subcontracting process, but are also occurring in the manufacturing site. When creating the entire process landscape in solution manager, care must be taken not to model these processes double.

Each defined process should be the entire responsibility of a single department


Daikin’s Business Process List Template Scenario Reference Description SBC MRP 01.10 MRP Run SBC Procurement 02.10 Maintain Scheduling Agreements Contracts SBC Procurement 02.20 Convert Purchase Requisitions into PO/SA/STO SBC Procurement 02.30 Subcontracting PO at subcontracters plant SBC Logistics (IM) 03A.10 Inbound deliveries from supplier/plant SBC Logistics (IM) 03A.20 Outbound delivery for STO SBC Logistics (WM) 03B.10 Inbound deliveries from supplier (WM) SBC Logistics (WM) 03B.20 Outbound delivery for STO (WM) SBC Logistics (WM) 03B.30 Repack Service SBC Quality Inspection 04.10 Quality inspection at inbound delivery SBC Quality Inspection 04.20 Defect Handling SBC Manufacturing 05.10 Manufacturing at Subcontracter SBC Invoicing 06.10 Timely invoicing

The Process Flow

The Business Process Steps

Within each process, the individual process steps that makes up the process are entered. Also steps that are not relevant for SAP are entered. The following naming convention has been applied: XNNN where

X: alphanumeric character that can be S : process step relevant for SAP R : Reference to another process A : Automatic process step, relevant for SAP M : Manual process step (or process step not relevant for SAP)

NNN : sequential number

Creating the Template Project

Define the template as Z_SBC. Scenario’s will later be linked to the templates that are identified here.

The solution landscape

Solution Manager

Template Projects

SBC Subcontracting

CRM After Sales

Roll-Out Projects

RO1: ITA

RO2: DE

RO3: ESP

Solutions

Solution 1: ITA

RO4: DE

Solution 2: DE

Solution 3: ESP

Template DocumentationLocalization documentation

Copy of Template + Local Docs

Creating the Template Project

The definition and grouping of processes into templates must be carefully considered. When creating a roll-out project, the used template will be identified, and processes that are defined within that template will be copied.

A single template could be used in different template projects. This way, all processes that are defined in different template projects, can be selected in a roll-out project

Documentation of the Template Project

General Process Flow (overview) – Gen Doc

Business Process Description – Gen Doc

Test Cases – Test CasesTraining Material – TrainingConfiguration - Config

Process Flow Diagram – Gen DocCustomizing Documentation - Config

Business Process Procedure – Gen DocTransactions - Transactions

Programs – Config

E2E Test Cases – Test cases

Documentation of the Template Project

Software Requirement Specifications(Functional Specifications)(Technical Specifications)Job Scheduling Request

TransactionsPrograms

Customizing documentation (Org Units) - config

Creating the Implementation Project

The creation of an implementation project now becomes very easy By selecting the template, one indicates which scenario’s are relevant for

the local implementation

Creating the Implementation Project

All global documentation is referenced, since it belongs to the global template

Local documentation can be added Solution manager acts as a central cockpit , and offers perfect visibility

on: Global template documentation Local Roll-out documentation The total solution implemented in each affiliate, across different systems

All documentation is readily available for support (local support, global support, SAP support)

Conclusion

Benefits of using the SAP Solution Manager in Implementation Central point of access and support of key implementation activities Process-driven Blueprint, Configuration and Testing approach Central repository to store project documentation and issues Project monitoring/reporting capabilities Services aligned to assure Go-Live and smooth operations of the

customer solution

11.2. presentation daikin expertum_sapience_2009_v1 0

Documents

implementation project

template project setup

conclusions sap

emea sap

project scope project

sme solution

heterogeneous solution

project objective background