11374_front page format

8/19/2019 11374_front Page Format

http://slidepdf.com/reader/full/11374front-page-format 1/7

Course Code: HRM501 Course Title: Human Resource

Management

Course Instructor: Dr.M.Rahul

Academic Task No.: 1 Academic Task Title: i!e "ro#ect

Date o$ Allotment: %&'01'%01( Date o$ su)mission: %*'0%'

%01(

+tudent,s Roll no:

+tudent,s Reg. no:

-!aluation "arameter:

1.Presentation

2.Job Analysis Framework.2.Recruitment Sources Chosen.

3.Training nee assessment.

earning utcomes: !e learne about how to e"elo# the a##lication o$ conce#tual

learning in a real%time en"ironment.

Declaration:

!e eclare that this Assignment is our grou# work. !e ha"e not co#ie it $rom any other

stuent&s work or $rom any other source e'ce#t where ue acknowlegement is maee'#licitly in the te't( nor has any #art been written $or us by any other grou# o$ #eo#le.

+tudent,s +ignature:

-!aluator,s comments /or Instructor,s use onl2

3eneral )ser!ations +uggestions $or Im4ro!ement est 4art o$ assignment

)"aluator&s Signature an *ate+

,arks -btaine+ ,a'imum ,arks+

!er!ie6



7o) Analsis:

Job analysis is the #rocess o$ stuying an collecting in$ormation relating to the o#erations

an res#onsibilities o$ a s#eci$ic /ob. The immeiate #roucts o$ this analysis are /ob

escri#tions an /ob s#eci$ications.

0n sim#le terms( /ob analysis may be unerstoo as a #rocess o$ collecting in$ormation abouta /ob. The #rocess o$ /ob analysis results in two sets o$ ata+

i Job escri#tion an

ii Job s#eci$ication.

These ata are recore se#arately $or re$erences.

S#eci$ically( /ob analysis in"ol"es the $ollowing ste#s+

1. Collecting an recoring /ob in$ormation

2. Checking the /ob in$ormation $or accuracy.3. !riting /ob escri#tion base on the in$ormation

. sing the in$ormation to etermine the skills( abilities an knowlege that are re4uire on

the /ob.

5. #ating the in$ormation $rom time to time.

7o) Descri4tion and 7o) s4eci$ication

7o) Descri4tion is an im#ortant ocument( which is basically escri#ti"e in nature an

contains a statement o$ /ob Analysis. 0t #ro"ies both organi6ational in$ormation&s 7like

location in structure( authority etc an $unctional in$ormation 7what the work is.

0t gi"es in$ormation about the sco#e o$ /ob acti"ities( ma/or res#onsibilities an #ositioning o$

the /ob in the organi6ation. This in$ormation gi"es the worker( analyst( an su#er"isor with a

clear iea o$ what the worker must o to meet the eman o$ the /ob.

!ho can better escribe the characteristics o$ goo /ob escri#tion8

)arnest *ale has e"elo#e the $ollowing hints $or writing a goo /ob escri#tion+ 9

1 The /ob escri#tion shoul inicate the sco#e an nature o$ the work incluing all%

im#ortant relationshi#s.

2 The /ob escri#tion shoul be clear regaring the work o$ the #osition( uties etc.

3 ,ore s#eci$ic wors shoul be selecte to show+%

a The kin o$ work

b The egree o$ com#le'ity

c The egree o$ skill re4uire

The e'tent to which #roblems are stanari6e

e The e'tent o$ worker&s res#onsibility $or each #hase o$ the work

So we can conclue by saying that Job escri#tion #ro"ie the in$ormation about the ty#e o$

/ob an not /obholers.



8+-+ 7 D-+CRI"TIN+ 9

:ow we will see why /ob escri#tion is necessary in an organi6ation(

There are se"eral uses o$ /ob escri#tion( like

; Preliminary ra$ts can be use as a basis $or #roucti"e grou# iscussion( #articularly i$ the #rocess starts at the e'ecuti"e le"el.

; 0t hel#s in the e"elo#ment o$ /ob s#eci$ication.

; 0t acts as a too uring the orientation o$ new em#loyees( to learn uties < res#onsibilities. 0t

can act as a basic ocument use in e"elo#ing #er$ormance stanars.

Content o$ Job *escri#tion

Following are the main content o$ a /ob escri#tion it usually consist o$ $ollowing etails or

ata.(

Job *escri#tion+ A statement containing items such as

; Job title = Job ienti$ication = organi6ation #osition

; >ocation

; Job summary

; *uties

; ,achines( tools an e4ui#ment

; ,aterials an $orms use

; Su#er"ision gi"en or recei"e

; !orking conitions

; ?a6ars

7o) identi$ication or rgani9ation "osition+ 9 This inclues the /ob title( alternati"e title(

e#artment( i"ision an #lant an coe number o$ the /ob. The /ob title ienti$ies an

esignates the /ob #ro#erly. The e#artment( i"ision etc.( inicate the name o$ the

e#artment where it is situate an the location gi"e the name o$ the #lace.

7o) +ummar+ 9 This ser"es two im#ortant #ur#oses. First is it gi"es aitional

ienti$ication in$ormation when a /ob title is not ae4uate@ an seconly it gi"es a summary

about that #articular /ob.

7o) duties and res4onsi)ilities: This gi"es a total listing o$ uties together with some

inication o$ the $re4uency o$ occurrence or #ercentage o$ time e"ote to each ma/or uty.

These two are regare as the ?ear o$ the JobB.

Relation to other #o)s: This gi"es the #articular #erson to locate /ob in the organi6ation by

inicating the /ob immeiately below or abo"e in the /ob hierarchy.

+u4er!ision: This will gi"e an iea the number o$ #erson to be su#er"ise along with their

/ob titles an the e'tent o$ su#er"ision.

Machine: These will also gi"es in$ormation about the tool( machines an e4ui#ment to beuse.



;orking Conditions: 0t gi"es us in$ormation about the en"ironment in which a /obholer

must work.

Ha9ards: 0t gi"es us the nature o$ risks o$ li$e an limb( their #ossibilities o$ occurrence

etc.

7o) +4eci$ication:

Job S#eci$ication translates the /ob escri#tion into terms o$ the human 4uali$ications( which

are re4uire $or #er$ormance o$ a /ob. They are intene to ser"e as a guie in hiring an /ob

e"aluation.

Job s#eci$ication is a 6ritten statement o$ <uali$ications= traits= 4hsical and mental

characteristics that an ini"iual must #ossess to #er$orm the /ob uties an ischarge

res#onsibilities e$$ecti"ely.

0n this( /ob s#eci$ication usually e"elo#e with the co%o#eration o$ #ersonnel e#artment

an "arious su#er"isors in the whole organi6ation.

7o) +4eci$ication In$ormation+ 9

The $irst ste# in the #rogramme o$ /ob s#eci$ication is to #re#are a list o$ all /obs in the

com#any an where they are locate. The secon ste# is to secure an write u# in$ormation

about each o$ the /obs in a com#any. sually( this in$ormation about each o$ the /obs in a

com#any. sually this in$ormation inclues+

1. Physical s#eci$ications+ 9 Physical s#eci$ications inclue the #hysical 4uali$ications or

#hysical ca#acities that "ary $rom /ob to /ob. Physical 4uali$ications or ca#acities

2. 0nclue #hysical $eatures like height( weight( chest( "ision( hearing( ability to li$t weight(

ability to carry weight( health( age( ca#acity to use or o#erate machines( tools( e4ui#ment etc.

3. ,ental s#eci$ications+ 9 ,ental s#eci$ications inclue ability to #er$orm( arithmetical

calculations( to inter#ret ata( in$ormation blue #rints( to rea electrical circuits( ability to

#lan( reaing abilities( scienti$ic abilities( /ugment( ability to concentrate( ability to hanle

"ariable $actors( general intelligence( memory etc.

. )motional an social s#eci$ications+ 9 )motional an social s#eci$ications are more

im#ortant $or the #ost o$ managers( su#er"isors( $oremen etc. These inclue emotional

stability( $le'ibility( social aa#tability in human relationshi#s( #ersonal a##earance incluing

ress( #osture etc.

5. eha"ioral S#eci$ications+ 9 eha"ioral s#eci$ications #lay an im#ortant role in selecting

the caniates $or higher%le"el /obs in the organi6ational hierarchy. This s#eci$ication seeks toescribe the acts o$ managers rather than the traits that cause the acts. These s#eci$ications

inclue /ugments( research( creati"ity( teaching ability( maturity trial o$ conciliation( sel$%

reliance( ominance etc.

-m4loee +4eci$ication:

Job s#eci$ications in$ormation must be con"erte into em#loyee s#eci$ication in$ormation in

orer to know what kin o$ #erson is neee to $ill a /ob. )m#loyee s#eci$ication is a like a

bran name which s#ells that the caniate with a #articular em#loyee s#eci$ication generally

#ossess the 4ualities s#eci$ie uner /ob s#eci$ication.



)m#loyee s#eci$ication is use$ul to $in out the suitability o$ #articular class o$ caniates to

a #articular /ob. Thus( em#loyee s#eci$ication is use$ul to $in out #ros#ecti"e em#loyees

7target grou# whereas /ob s#eci$ication is use$ul to select the right caniate $or a /ob.

8ses o$ #o) s4eci$ication+ 9

ses o$ this /ob s#eci$ication@

; Physical characteristics( which inclue health( strength( age range( boy si6e( weight( "ision(

#oise etc.

; Psychological characteristics or s#ecial a#titues+% This inclue such 4ualities as manual

e'terity( mechanical a#titue( ingenuity( /ugment etc.

; Personal characteristics or $ruits o$ tem#erament 9 such as #ersonal a##earance( goo an

#leasing manners( emotional stability( aggressi"eness or submissi"eness.

; Res#onsibilities+ 9 !hich inclue su#er"ision o$ others( res#onsibility $or #rouction(

#rocess an e4ui#ment( res#onsibility $or the sa$ety o$ others an res#onsibility $or

#re"enting monetary loss.

; -ther $eatures o$ a emogra#hic nature+ !hich are age( se'( eucation( e'#erience an

language ability.

; Job s#eci$ications are mostly base on the eucate gneisses o$ su#er"isors an #ersonnel

managers. They gi"e their o#inion as to who o they think shoul be consiere $or a /ob in

terms o$ eucation( intelligence( training etc.

; Job s#eci$ications may also be base on statistical analysis. This is one to etermine the

relationshi# between

1. Some characteristics or traits.

2. Some #er$ormance as rate by the su#er"isor

J- *)SCR0PT0-:

J- T0T>)+ ranch Sales ,anager

SP)RD0S-R&S T0T>)+ *e#uty ,anager

J- S,,ARE+ This #osition is res#onsible $or increasing the branch&s client base an

re"enues. They may work with a sales team to generate leas $or new business an customers

through continual sales #romotions. ranch sales managers are also res#onsible $or making

sure the sales team aheres to the com#any mission an meets sales 4uotas.

)*CAT0-: A:* )P)R0):C)+

1.S=,S egree in business aministration ( usiness ,anagement( Commerce( Finance(

Accountancy( anking or a relate $iel.



2. At least two years o$ work e'#erience in a relate $iel( along with a year in managerial or

su#er"isory #osition is also re4uire.

3.Success$ul #re"ious e'#erience as a sales re#resentati"e or sales manager( consistently

meeting or e'ceeing targets.

.Committe to continuous eucation through worksho#s( seminars an con$erences.

5.*emonstrate ability to communicate( #resent an in$luence creibly an e$$ecti"ely at all

le"els o$ the organi6ation.

G.Pro"en ability to ri"e the sales #rocess $rom #lan to close.

H.Strong business sense an inustry e'#ertise.

H.)'cellent mentoring( coaching an #eo#le management skills.

)SS):T0A> SI0>>S A:* A0>0T0)S+

1. )'cellent inter#ersonal( oral an written communication skills.

2. *ecisi"e leaershi# with abo"e%a"erage /ugment.

3. Ability to moti"ate an coach a team into achie"ing set goals..

. oo marketing skills an a general knowlege o$ sales techni4ues.

5. Pro$icient in the use o$ com#uters an so$tware.

G. Asserti"e( an hanle #ressure e$$ecti"ely.

R)SP-:S00>0T0)S+

Aminister an ensure com#liance to all sales #ractices $or branch an #er$orm "arious

training sessions $or same an coorinate with sales associates to maintain all acti"ity.

Aminister an re"iew e$$icient usage o$ all sales $ormula an ai an #re#are e$$ecti"e sales

#rograms $or $iels an maintain 4uality o$ all images.

0enti$y a##ro#riate sales sta$$ an establish an e$$icient work #roceure an #re#are re4uire

work scheule an analy6e all cancellation re4uests $or customers.

Pre#are list o$ all #ros#ecti"e customers $or sales leas.

,anage all marketing #lans an #rograms an #ro"ie training to all ser"ice #ersonnel to

ensure e$$ecti"e customer ser"ices accoring to sa$e #roceures.

Re"iew work o$ all sales#erson on weekly an hourly basis.



,aintain control o$ all marketing acti"ities to ensure achie"ement o$ all ob/ecti"es within

allocate buget an etermine all sales goals.

Pre#are all marketing re#orts an e"aluate all #roceures an recommen im#ro"ements to

sales e#artment an ensure com#liance to all com#any #olicy.

,aintain e$$ecti"e customer relationshi#s an esign re4uire business e"elo#ment call #rogram.

)'ecute all strategic business #lans an monitor all branch sales #rocess an maintain

#rouct knowlege.

Coorinate with ,arket ,anagers an #re#are all re4uire re#orts an ensure achie"ement o$

all sales ob/ecti"es an analy6e #rogress o$ all acti"ities.

,onitor all incoming an outgoing tele#hone re4uests an recommen new businesses an

#ro"ie training to em#loyees to achie"e all ini"iual an com#any ob/ecti"es.

Per$orm a##raisals $or all branch em#loyees an #ro"ie training an counseling as #er

re4uirement.

*esign an e'ecute an e$$ecti"e action #lan to monitor all acti"ities an $orecast all e#osits

an loans to $acilitate em#loyee e"elo#ment.

-"ersee all acti"ities $or branch an #ro"ie o#timal le"el o$ customer ser"ices in

com#liance with bank ob/ecti"e.

,aintain knowlege on all bank #roucts an ser"ices an assist to resol"e customer 4ueries.

Pre#are an analy6e #ro$it an loss statement $or branch an maintain all current business an

ensure o#timal le"el o$ customer ser"ices.

Analy6e an ienti$y all customer issues in sales #rocesses an recommen solutions an

#er$orm regular 4uality assessment.

Pre#are re#orts $or all $iel managers an analy6e all $inancial #er$ormance $or annual bugetan ensure aherence to all buget re4uirements.

Pre#are an ensure com#liance with all marketing strategy an recommen growth acti"ities

$or all call centers.

C-,P):SAT0-:+ Com#rises a combination o$ base salary #lus #er$ormance%base

incenti"es. ene$its as #er those #ro"ie all $ull%time em#loyees.

11374_front page format

Documents