11th hospital design and infrastructure conference

www.iirme.com/hdi

EARLY BIRD SAVING! BOOK BEFORE 27 MARCH

Lee Stuart HuntleyCEO

Mafraq Hospital,UAE

Rita TaylorDirector of Nursing and Quality

Amina Healthcare,UAE

Dr Rana Al MandilMD, MHA, Director, Quality and

Strategic Planning Administration King Fahad Specialist Hospital, KSA

Dr Ramadan IbrahimDirector, Health Regulation

DepartmentDubai Health Authority, UAE

Alec Napier FACHEDirector of Patient Experience

Tawam Hospital,UAE

Patricia BussardFormer COM (Clinic Operations

Manager)Seattle Children’s Hospital, USA

#HDIconference

#HDIconference

INITIATE PLAN IMPLEMENT CONTROL OPERATE RENOVATE

Building to Manage Regional Demand

1 – 4 June 2014Dubai International Convention and

Exhibition Centre, Dubai, UAE

1 – 4 June 2014 • Dubai International Convention and Exhibition Centre, Dubai, UAE

SAVE CLINICAL

TIME

via a Demand Flow

Supply System

Transition from

REVENUE

DRIVEN

to Value Based

Improve Patient

Safety

Optimise

Patient

PATHWAY

DESIGN

Eliminate

the

need for

WAITING

ROOMS

Improve

PATIENT

SAFETY

via Evidence

Based Design

Involve

the Patient

prior to

MOCK UP

STAGE

BUILDING TO MANAGE REGIONAL DEMAND

Sponsor

Expert SPEAKER Line-upWHAT’S NEW for this year?

î A new exciting agenda focusing on regional demographic demand build aimed at an exclusive high level audience and interactive!

î 90% new speakers for 2014!

î An Award winning case study from Seattle Children’s Hospital

î Two new interactive workshops

• Patient Focused Lean Operations for Value Based Care

• Healthcare Projects – All you should know from inception to Implementation

î More networking than ever before, including a speed networking session, one2one meetings, interactive panel debates and networking breaks exclusively for delegates and speakers

Tel: +971 4 335 2437 | Fax: +971 4 335 2438 | Email: [email protected] | Web: www.iirme.com/hdi

Welcome to the Hospital Design and Infrastructure Conference!During its decade of success, this conference has witnessed the transition from the very basic primary to a state of the art tertiary care.

We are now entering the age of ‘Clinical Centres of Excellence’ as the region progresses in adapting to its unique demographic needs.

In its 11th year this conference will share case studies, debate and discussion to focus on ‘three’ focused areas under the theme: Building to Manage Regional Demand

1. Management Planning

2. Design to Build or Upgrade

3. Infrastructure Performance Measurement

Stakeholders who take decisions on the region’s strategic planning, efficient design and patient centred outcomes, gather during this four day conference. The pre and post conference workshop empowers delegates with an implementation plan to take better business and clinical outcomes.

Decide the future of healthcare projects by being a part of this seasoned gathering!

“Successful healthcare transformation today is dependent upon systems moving from volume based to value based care. Integrated facility design and lean methodology provide stellar opportunities to focus on customer requirements and provide proof that the highest quality care based upon patient need is also the most cost effective”

Patricia Bussard, Former COM (Clinic Operations Manager), Seattle Children’s Hospital, USA

CEOs / MDs / Directors 20%Project Directors/Managers 16%Biomedical Engineers 14%Facilities & Strategic Planning 11%CMOs 9%COOs 7%Business Development 7%Health Design Consultants 7%CFOs 4%Quality & Safety 4%

Job Profiles at HDI

More networking than ever before to ensure better interaction and shared learning

One on One - Meet and interact with Keynote presenters over a live discussion. Tweet your questions live to #HDIconference as you hear them speak.

CEO Facetime - Enjoy face time with internationally ranked Provider CEOs.

Panel Discussions - Share your opinion in reaching consensus over a debate with high profile speakers

Speaker Hosted Lunch - Meet the speakers in person. Have your questions answered and share insights over a hearty meal.

AN UNRIVALLED SPEAKER LINE UP!

KEYNOTES:Lee Stuart Huntley, CEO, Mafraq Hospital, UAE

Bradley Kellogg, Chief Operating Officer, Oasis Hospital (A CURE affiliate), UAE

Krishnan Sankaranarayanan, MS, MBA, CP HQ, Senior Safety Officer, Tawam Hospital, UAE


Taimur Salar Butt, Chairman, Department of Emergency Medicine, King Faisal Specialist Hospital and Research Centre and Associate Professor, Al Faisal University College of Medicine, KSA

Professor Tawfik Khoja, Director General, Executive Board, Health Ministries Council for Cooperation Council, KSA

PRESENTERS:Alec Napier FACHE, Director of Patient Experience, Tawam Hospital, UAE

Dr Ramadan Ibrahim, Director, Health Regulation Department, Dubai Health Authority, UAE

Dr. Harish Pillai, MBBS, MHA, MBA, CEO, Aster MedCity, India

Eng Amr Metwally, Head of Architecture Division PMC, Senior Project Architect, Health Facility Project Management and Construction, Hamad Medical Corporation, Qatar

Linda Ruhi, Head Facility Regulation, Dubai Health Authority, UAE

Jan Stensland, Founding Principle, Inside Matters, USA

WORKSHOP LEADERS:Patricia Bussard, Former COM (Clinic Operations Manager), Seattle Children’s Hospital, USA

Dr Rana Al Mandil, MD, MHA, Director, Quality and Strategic Planning Administration, King Fahad Specialist Hospital, KSA

Rita Taylor, Director of Nursing and Quality, Amina Healthcare, UAENetworking Activities

Monday | 2 June 2014CONFERENCE DAY ONE


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8.30 Registration and Coffee

8.50 Welcome by the Chairman

REGIONAL OVERVIEW

9.00 Managing a Project through Seasons of Change Investigating changes in:

• Hospital Management• Building sub-contractors• Healthcare Landscape• Regulatory Framework and Requirements• Reimbursement structure• Technology

Bradlee Kellogg, Chief Operating Officer, Oasis Hospital (A CURE affiliate), UAE

09.30 Building What the Region Really Needs – Adapting Regional versus Emulating Global Best Practice

Considering a unique surge in demand, a revolving population versus an evolving population growth, does the region really need best practice or should it adapt to regional needs based design and infrastructure models?

Lee Stuart Huntley, CEO, Mafraq Hospital, UAE

DESIGN TO BUILD OR UPGRADE

10.00 Medical City Case Study: Commissioning an Iconic Project from the Ground Up

An in-depth view of how international best practice meets local needs via clinical centres of excellence with a direct impact on the economy. This case study runs you through the planning, design and build of a medical city integrating stakeholders with a parallel focus on clinical outcomes and ROI.

Dr. Harish Pillai, MBBS, MHA, MBA, CEO, Aster MedCity, India

10.30 Speed Networking Our speed networking session ensures that you leave this session

with many new contacts in a fun and easy format. Make sure you bring plenty of business cards

10.45 Coffee Break and Networking

11.15 Seattle Children’s Hospital Case Study: Lean Design for Value Based Hospital Care

Seattle Children’s Hospital and NBBJ Architecture partnered to build a satellite clinic and surgery center using one of the first US Integrated Project Delivery contracts. Both parties shared risk and reward to maximise budgets, reduce construction time and increase sustainable design opportunities.

Outcomes: Their commitment to continuous performance improvement and

integrated delivery shaved three months, 30,000 SF and $30 million off its new Bellevue clinic, proving the theory that the highest quality care is also the most cost effective.


11.45 From Revenue Driven to Value Based – The Case for Decentralised Care

As healthcare focuses on satellite clinics and specialised care what changes will stakeholders need to incorporate when designing and upgrading to a focused integrated healthcare delivery model?

12.15 Evidence Based Design for promoting the healthcare facilities Skilled Nursing Facility is a unique case study that share design

and strategy it incorporated including stakeholders from concept to implementation.• Creating a healing environment via lighting efficiency• Improving patient safety via involving the patient during the design

phase• Facility Management – The integral role of Patients, their Families

and the Employee• Design management to decrease cost and errors while enhancing

quality of outcomes Eng Amr Metwally, Head of Architecture Division PMC, Hamad

Medical Corporation, Qatar

12.45 Lunch and Networking

14.00 How Far are we from an Efficient Hospital Design where Waiting Rooms aren’t Necessary?

You can get rid of waiting rooms but how do you get rid of the wait? The core cost of waiting room space is a burden on healthcare. If this cost were directed to re-design clinics, would doctors and nurses work in conundrum to extend delivery of care via a managed flow process?

Bradley Kellogg, Chief Operating Officer, Oasis Hospital (A CURE affiliate), UAE


Rita Taylor, Director of Nursing and Quality, Amina Healthcare, UAE Alec Napier FACHE, Director of Patient Experience, Tawam

Hospital, UAE

14.30 Designing Supply Chain Distribution Channels to Optimise Physician and Nurse Time

A huge opportunity is overlooked to control costs, improve patient safety and satisfaction within logistics. This session will focus on core aspects which leverage metrics to develop a service line which generates end to end transparency, minimises clinician involvement and helps them focus on billable supplies.

15.00 Process and Operational Excellence in Ancillary Services and Delivery

Processes don’t fall into place on their own. Integral to attain a benchmarkable status are your ancillary staff who meet the patient more that the physicians do. Can they be extended autonomy to escalate this to a higher level of achievement?

Rita Taylor, Director of Nursing and Quality, Amina Healthcare, UAE


16.00 Operating a Hospital during Integration, Upgrade and Downtime Phase

It is vital that you maintain optimum performance from a business perspective. As the lead for your division how do you balance this act, prepare for the downtime to maximise patient time and outcomes?

Dr. Harish Pillai, MBBS, MHA, MBA, CEO, Aster MedCity, India Eng Amr Metwally, Head of Architecture Division PMC, Hamad

Medical Corporation, Qatar

16.30 Who Should Get Involved: Management, Administration, Physician and Nurses?

Design and Infrastructure needs employee involvement but who should really get involved and at which stage is a topic often debated. This panel will reach a consensus on four core areas often thought to be integral and for how long?

Lee Stuart Huntley, CEO, Mafraq Hospital, UAE Rana Al Mandil, MD, MHA, Director, Quality and Strategic Planning

Administration, King Fahad Specialist Hospital, KSA Professor Tawfik Khoja, Director General, Executive Board, Health

Ministerial Council for Cooperation Council, KSA

17.00 Close of Conference Day One

BOOK BEFORE

20 FEBRUARY 2014 &

SAVE $1996


KEYN

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CASE

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MANAGEMENTPatient Safety09.00 Tawam Hospital Case Study – Addressing Patient Safety within

the Design Aspect Sending a clear message that safety is critical to a hospital improves

quality of care, reduces errors and optimises resource allocation. This case study will address how to create a platform for learning from defects – A CUSP Approach.

Krishnan Sankaranarayanan, MS, MBA, CPHQ, Senior Safety Officer, Tawam Hospital, UAE

9.30 Implementing a Robust Monitoring and Performance System to Measure Productivity

Can design effectiveness ever be measured and if I can how do you directly measure the impact on outcomes via tangible outcomes?

10.00 King Faisal Specialist Hospital and Research Centre Case Study – Building a World Class Emergency Department (ED) using Integrated Facility Design (IFD)

This session describes the tale of transformation in a multilevel building to a state of the art emergency department building, designed to meet our patient and provider needs.

Taimur Salar Butt, Chairman, Department of Emergency Medicine, King Faisal Specialist Hospital and Research Centre and Associate Professor, Al Faisal University College of Medicine, KSA


Institutional Keynote11.00 A Chieving Patient Safety via Leadership, Culture and

Education This high profile presentation addresses Patient Safety within the design

aspect with a focus on: Implementing EBD (evidence based design)

• Impact of facility design and it’s involvement• Innovation in architecture to embed safety at every stage within

each discipline Professor Tawfik Khoja, Director General, Executive Board, Health

Ministerial Council for Cooperation Council, KSA

Unique Inverse Panel – Questions will be asked to the delegates11.30 Accreditation in the Region – The Challenge of an Ongoing

Audit While everyone approves of an accreditation, it’s effect on quality and

patient safety, not everyone understands how to embrace continuous performance improvement with meaningful metrics. This session runs you through an audit process sharing real life examples of its benefits and results.

Dr Ramadan Ibrahim, Director, Health Regulation Department, Dubai Health Authority, UAE


12.00 King Khalid Medical City Case Study (KKMC) - EBD (Evidence Based Design)

Early incorporation of EBD principles from the visioning phase of a project as well as injecting EBD into the guiding principles of a project will help both inform and transform the built design into a safe, efficient, and healing environment for patients, families, and staff. This case study will highlight the (King Khaled Medical City) KKMC journey into EBD and beyond.

Rana Al Mandil, MD, MHA, Director, Quality and Strategic Planning Administration, King Fahad Specialist Hospital, KSA

12.30 Networking Lunch

14.00 Involving the Patient in Process Improvement Gaining patients to participate is integral but extremely challenging. How

does a hospital involve past experience from patients, engage them via informed decisions and incorporate social, behavioural and clinical aspects into a design, build and upgrade process?

Krishnan Sankaranarayanan, MS, MBA, CPHQ, Senior Safety Officer, Tawam Hospital, UAE


Eng Amr Metwally, Head of Architecture Division PMC, Hamad Medical Corporation, Qatar

14.30 Understanding Indoor Air Quality to Create Safe Healthcare Environments

This presentation covers specific elements of indoor air quality linked to research on emerging health issues that effect decision-making, policy development, and actions necessary to improve healthcare buildings.

Jan Stensland, Founding Principle, Inside Matters, USA

15.00 Coffee break

Unique Panel Session The Lewis Blackman Case Study15.30 Improving the Healing Process via Hospital Service

Infrastructure Healthcare professionals need efficient support from a Hospital’s

infrastructure to elevate the quality of healthcare services. Will a comprehensive management framework which facilitates employee decisions with the help of tools deliver top quality patient care?

Participants:

Rita Taylor, Director of Nursing and Quality, Amina Healthcare, UAE will be joined by a Physician and Pharmacist on the panel.

Moderated by: Krishnan Sankaranarayanan, MS, MBA, CPHQ, Senior Safety

Officer, Tawam Hospital, UAE

16.30 Closing remarks and close of the 11th Hospital Design and Infrastructure Conference 2014

15.30

Healthcare professionals need efficient support from a Hospital’s Healthcare professionals need efficient support from a Hospital’s

Gaining patients to participate is integral but extremely challenging. How

CONFERENCE DAY TWO


Sunday, 1 June & Wednesday, 4 June 2014WORKSHOP DAYS

Working in Synergy with Designers, Architects and Project Directors when Building and Upgrading a

Healthcare Facility

WORKSHOP TIMINGS: Registration and coffee will be at 08.30. The workshops will commence at 09.00 and conclude at 14.00 with lunch. Appropriate breaks for refreshments will be served.

Patient Focused Lean Operations for Value Based Care

Workshop Details: Daily clinic operations that incorporate lean principles, standard processes and continual improvement work by engaged teams definitely benefit both patients and staff who care for them. Discover strategies for transforming clinical care through hardwired communication techniques, on line response, and utilisation of visual systems..

Learning Objectives• Discuss how lean designed spaces are organized to accommodate

interdisciplinary practice and leverage multipurpose space.• Describe the value of process mapping in creating cohesive teams who

provide stellar patient experiences.• Describe the importance of 5s processes in maintaining the foundation of a

lean clinical operation• Explain how huddles and visual systems contribute to a high functioning team.• Describe how incorporating audit activity into daily operations can “take the

pain” out of auditing and support ongoing operations.• Take back tools to evaluate your operation and implement immediate

improvements

Your workshop leader: Patricia Bussard, Former COM (Clinic Operations Manager), Seattle Children’s Hospital, USA

Patricia Bussard is a health care professional with a Masters in Nursing and 15 years operational leadership experience. She was employed at Seattle Children’s Hospital for 19 years where she participated in the initial planning, building and day to day management of ambulatory clinic facilities. Her commitment to high quality patient care and passion for lean implementation has prompted her to share lessons learned from a successful lean implementation journey. She has been learning and practicing lean methodology for the past 14 years.

Patricia recently relocated to Cincinnati Ohio. She enjoys writing, reading, and believing passionately that the biggest impact will be made when we all understand that “less is more.”

Workshop Details: This workshop will integrate stakeholders in the hospital build process. Each has an important role to play via input at every stage. Who should really get involved, when and where to achieve desired outcomes when planning a facility, it’s scope, budget and on time delivery for optimal performance with one focus in mind – The Patient.

Learning Objectives• Understanding demand• Identifying stakeholders• Managing budgets• Communicating medical processes• Attaining outcomes and meeting objectives

Check online for more information on the workshop leaders www.iirme/hdi

“Scope specific, interesting presentations and fruitful conversations”

Eng. Niki Georgiou, Manager of Facilities and Engineering, Primary Health Care, Qatar

“Very beneficial and useful”

Seema Mohammed Zainal, Director of Health Centers, Ministry of Health, Bahrain

Partner with The 11th Annual Hospital Design & Infrastructure Conference

Learn more about how you can be involved with Hospital Design & Infrastructure 2014 by contacting Georgina Hill on [email protected] or call +971 (0)4407 2754

Partnering with the Hospital Design and Infrastructure Conference is an extremely effective way to do business with CEOs, COOs, CIOs, Project Directors ,Heads of Biomedical Engineering, Facilities and Health and Safety to find solutions for their challenges when planning, designing, building, renovating, extending or operating facilities.

The HDI conference provides a unique, high-profile platform with opportunities to interact with the industry’s biggest players focusing on strategic decision making and impact of smart design on performing healthcare operations.

Please contact Georgina Hill to find out more about tailored packages including the below opportunities:

Broker new business partnerships within a region seeking expertise

Showcase the advantages of your solutions servicing Healthcare facility design and operations

Position your company as thought leaders to the region to raise your brand image and awareness

Publicise your success via your Healthcare client’s results

Build brand recognition and raise healthcare stakeholder profi le to develop new and existing relationships

PRE-FORUM WORKSHOP POST-FORUM WORKSHOP

Your workshop leader:

1 - 4 June 2014Dubai International Convention and Exhibition Centre | Dubai | UAE

YOUR HDI CONFERENCE AT A GLANCE

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PAYMENTS

A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event.

CANCELLATION

If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.

All registrations are subject to acceptance by IIR which will be confirmed to you in writing.Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers or topics.

AVOID VISA DELAYS – BOOK NOW

Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.

Five Easy Ways To Register+971 4 335 2437 +971 4 335 2438

[email protected] IIR Holdings Ltd.P.O Box 9428 , Dubai, UAE

www.iirme.com/hdi

CALL: +971 4 335 2483E-MAIL: [email protected]

GROUP DISCOUNTS AVAILABLE

ND

AX1043

EVENT VENUE:

Dubai International Convention and Exhibition Centre, DubaiTel: +971 4 332 1000

ACCOMMODATION DETAILS

We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on:Tel: +971 4 407 2693 Fax: +971 4 407 2517Email: [email protected]

MD03 HospitalsJC/SC

Conference fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certifi cate of Attendance by email.

All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.

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Price Before 27 March 2014

Price Before 4 May 2014

Standard Price After 2 May 2014

Conference + 2 Workshops US$ 3,495 US$ 3,695 US$ 3,895

Conference + 1 Workshop US$ 2,695 US$ 2,895 US$ 3,095

Conference Only US$ 2,195 US$ 2,395 US$ 2,595

Workshop Only (per Workshop) US$ 895 US$ 995 US$ 1,095

1 June 2014 2 June 2014 3 June 2014 4 June 2014

¨ Pre-Forum Workshop Day ✓

¨ 2-Day Conference ✓ ✓

¨ Post-Forum Workshop Day ✓

Get an extraUS$ 100 DISCOUNT if you book and pay online!

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11th hospital design and infrastructure conference

Health & Medicine

hospital design

tawam hospital

oasis hospital

director general

uae patricia bussard

uae dr ramadan ibrahim

uae bradley kellogg

uae krishnan sankaranarayanan