11th quality management conference · • explore the role of e-health in quality management and...

11th Quality Management Conference

Together for a healthier world

29-30 January 2020Dubai World Trade Centre

ahcongress.com/quality

12 CME credits

Visit ahcongress.com/quality to learn more

Theme:

IMPACT

• More international speakers from new demographic regions • Dedicated discussions following each session • The latest perspectives on solutions to the key challenges in the field of healthcare quality management

Key topics:

• Leadership and governance • Learning, development and data for quality and

safety • E-health and innovation • quality c

adaptation • Principles of a high-reliability organisation (HRO) in

healthcare

Who should attend:

• Heads of Quality • Quality Managers, Specialists & Analysts • Quality Assurance, Officers & Coordinators • Managers in Quality Improvement • Risk & Project Managers • Patient Safety Officers • Accreditation, Education Co-ordinators & Officers

Benefits of attending:

• • Explore the role of e-health in quality management and identify innovative tools and the latest technology

enabling quality improvement • Review updates in healthcare quality standards and accreditation, to expand knowledge, encourage compliance,

and uphold best practice • -

healthcare for reduced variability and error in process • Examine insights on how clinicians can be empowered to drive and sustain improvement without compromising

on their health and well-being • Evaluate different quality tools and techniques to improve patient care and safety

Programme highlights: Effective leadership and governance

Dr Alexander Thomas, President, Association of Healthcare Providers India (APHI), Bengaluru, India

Quantifying work effort - a meaningful navigation complexity index tool

Ms Fouzel Dhebar, Administrative Director, Health Navigation Services, Stanford Health Care, California, USA

Laura Jaros, Senior Practice Manager, International Patient Services, Northwestern Memorial Hospital, Chicago,

Illinois, USA

Dr Rola Hammoud, Chief Quality Officer, Clemenceau Medical Centre (Johns Hopkins International), President,

Lebanese Society for Quality and Safety in Healthcare, Beirut, Lebanon

12.5 CME credits

https://www.arabhealthonline.com/en/education/conferences/quality-management-conference.html




12 CME Credits

One | Wednesday, 29 January 2020

08:20 Welcome coffee

08:50 Opening remarks

Dr Samer Ellahham, Regional Chair, Middle East, Patient Safety Movement Foundation,

Cleveland Clinic Caregiver, Senior Cardiovascular Consultant, Heart and Vascular Institute,

Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE

Session 1: The Future of Quality - Innovations Moderator: Dr Aaron C Hamilton, Associate Chief Quality Officer, Enterprise Quality, Department

of Hospital Medicine, Clinical Assistant Professor of Medicine, Cleveland Clinic Lerner College of

Medicine of CWRU, Cleveland Clinic, Ohio, USA

09:00 Keynote Address: The coming age of Artificial Intelligence in healthcare: Impact on

quality and flow




09:20 Quality Evolution in the Era of Healthcare Services Consolidation

Dr Faisal Ibrahim, Director – Quality Assurance, National Reference Laboratory, Abu

Dhabi, UAE

09:40 Innovation and healthcare value

Dr Karen Luxford, CEO, The Australian Council on Healthcare Standards and ACHS

International, New South Wales, Australia

10:00 e-Health Change Management

Dina Wanna, QPS Director, Saudi German Hospital, Dubai, UAE

10:20 PANEL Q&A: Technology and Future of Quality




Dr Faisal Ibrahim, Director – Quality Assurance, National Reference Laboratory, Abu

Dhabi, UAE

Dr Karen Luxford, CEO, The Australian Council on Healthcare Standards and ACHS


Dina Wanna, QPS Director, Saudi German Hospital, Dubai, UAE

11:00 Lunch Break

Session 2: Regulation and Accreditation

Moderator: Dr Samer Ellahham, Regional Chair, Middle East, Patient Safety Movement

Foundation, Cleveland Clinic Caregiver, Senior Cardiovascular Consultant, Heart and Vascular

Institute, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE


12 CME Credits 13:00 Plenary address: An update on the 7th edition of the Joint Commission

Paula Wilson, President and Chief Executive Officer, Joint Commission International,

Illinois, USA

13:20 Special address: Ensuring excellence in external evaluations

Prof Mohamed Zairi, President, European Center for Best Practice, CEO, Excellence

Tetralogy, Bradford, UK

13:40 Personalising Quality & Safety: The HCAC Accreditation Journey Case Study

Dr Nael M. Soudi, Chief Quality Officer, MedLabs Consultancy Group, Amman, Jordan

14:00 Essential updates in accreditation and regulation

Dr Ashraf Ismail, Chairman, General Authority for Healthcare Accreditation and

Regulation, Cairo, Egypt

14:20 PANEL Q&A: Regulation and Accreditation

Paula Wilson, President and Chief Executive Officer, Joint Commission International,

Illinois, USA

Prof Mohammad Zairi, President, European Center for Best Practice, CEO, Excellence

Tetralogy, Bradford, UK

Dr Nael M. Soudi, Chief Quality Officer, MedLabs Consultancy Group, Amman, Jordan

Dr Ashraf Ismail, Chairman, General Authority for Healthcare Accreditation and

Regulation, Cairo, Egypt

15:00 Coffee Break

Session 3: Driving engagement in Quality


Foundation, Cleveland Clinic Caregiver, Senior Cardiovascular Consultant, Heart and

Vascular Institute, Cleveland Clinic Abu Dhabi, Abu Dhabi, UAE

15:45 Learning from Serious Safety Events: Enhancing safety and culture with robust

investigation, action planning and learning

Dr Aaron C Hamilton, Associate Chief Quality Officer, Enterprise Quality, Department of

Hospital Medicine, Clinical Assistant Professor of Medicine, Cleveland Clinic Lerner

College of Medicine of CWRU, Cleveland Clinic, Ohio, USA

Dr Jeffrey Chapman, Institute Chair, Pulmonology, Respiratory Institute, Cleveland Clinic

Abu Dhabi, Abu Dhabi, UAE

16:05 Accreditation, patient engagement and speeding the way forward

Salma Jaouni Araj, Chief Executive Officer (CEO), HCAC, Amman, Jordan

16:25 The Power of Lean: Creating an engaged workforce to provide better and safer patient

care

Eddie Perez-Ruberte, Senior Lean Project Manager, BayCare Health System, Florida, USA

16:45 Employee Engagement: The PHARmily Initiatives

Dr Osama Tabbara, Executive Director, Department of Pharmacy Services, Cleveland

Clinic Abu Dhabi, Abu Dhabi, UAE

17:05 PANEL Q&A: Driving engagement in Quality



12 CME Credits Hospital Medicine, Clinical Assistant Professor of Medicine, Cleveland Clinic Lerner

College of Medicine of CWRU, Cleveland Clinic, Ohio, USA

Dr Jeffrey Chapman, Institute Chair, Pulmonology, Respiratory Institute, Cleveland Clinic


Salma Jaouni Araj, Chief Executive Officer (CEO), HCAC, Amman, Jordan

Dr Haifa Alnaimi, Director General of Quality and Patient Safety, Ministry of Health,

Riyadh, KSA

Eddie Perez-Ruberte, Senior Lean Project Manager, BayCare Health System, Florida, USA

Dr Osama Tabbara, Executive Director, Department of Pharmacy Services, Cleveland

Clinic Abu Dhabi, Abu Dhabi, UAE

17:25 Closing remarks




17:35 End of Day One


12 CME Credits

Day Two | Thursday, 30 January 2020

08:30 Welcome coffee

Session 4: Quality Leadership and Governance Moderator: Dr Samer Ellahham, Regional Chair, Middle East, Patient Safety Movement



09:00 Opening remarks




09:10 Effective leadership and governance

Dr Alexander Thomas, President, Association of Healthcare Providers India (APHI),

Bengaluru, India

09:30 Seeding Organisational Excellence in Healthcare

Dr Nashat Nafouri, Chair, Healthcare Interest Group, Executive Officer, Saudi Quality

Council, Jeddah, Saudi Arabia

09:50 Lead into Excellence: leading and sustaining change initiatives using high reliability

principles

Anthony Warmuth, Executive Director, Enterprise Quality and Safety, Cleveland Clinic

Ohio, Ohio, USA

10:10 PANEL Q&A: Leadership and Governance

Dr Alexander Thomas, President, Association of Healthcare Providers India (APHI),

Bengaluru, India

Dr Nashat Nafouri, Chair, Healthcare Interest Group, Executive Officer, Saudi Quality

Council, Jeddah, Saudi Arabia

Anthony Warmuth, Executive Director, Enterprise Quality and Safety, Cleveland Clinic

Ohio, Ohio, USA

Session 5: Design and improvement in Safety and Quality Moderator: Dr Aaron C Hamilton, Associate Chief Quality Officer, Enterprise Quality, Department



10:50 Plenary Address: The science of improvement in healthcare




11:10 Design for patient safety and quality through systems thinking

Dr Mecit Can Emre Simsekler, Assistant Professor, Industrial & Systems Engineering,

Khalifa University, Abu Dhabi, UAE

11:30 An assessment of safety climate in Kuwaiti public hospitals


12 CME Credits Dr Gheed Al Salem, Deputy Head of Training and Development, Ministry of Health,

Kuwait City, Kuwait

11:50 PANEL Q&A: Design and improvement in Safety and Quality




Dr Mecit Can Emre Simsekler, Assistant Professor, Industrial & Systems Engineering,

Khalifa University, Abu Dhabi, UAE

12:20 Lunch Break

Session 6: Measurement driving improvement in Quality




14:00 Quantifying Work Effort - a meaningful Navigation Complexity Index tool

Ms Fouzel Dhebar, Administrative Director, Health Navigation Services, Stanford Health

Care, California, USA

Laura Jaros, Senior Practice Manager, International Patient Services, Northwestern

Memorial Hospital, Chicago, Illinois, USA

14:20 JAWDA - Quality Metrics

Dr Asma Ibrahim Al Mannaei, Director, Healthcare Quality, Quality and Medical Tourism

– ATHRA, Health Authority Abu Dhabi, HAAD, Abu Dhabi, UAE

14:40 Accountability & quality as the future of healthcare: Building an army of clinicians

driving quality and service improvement

Dr Girdhar Gyani, Director General, Association of Healthcare Providers India (APHI), New

Dehli, India

15:00 PANEL Q&A: Improvement and measurement

Ms Fouzel Dhebar, Administrative Director, Health Navigation Services, Stanford Health


Laura Jaros, Senior Practice Manager, International Patient Services, Northwestern

Memorial Hospital, Chicago, Illinois, USA

Dr Asma Ibrahim Al Mannaei, Director, Healthcare Quality, Quality and Medical Tourism

– ATHRA, Health Authority Abu Dhabi, HAAD, Abu Dhabi, UAE

Dr Girdhar Gyani, Director General, Association of Healthcare Providers India (APHI), New

Dehli, India

15:30 Coffee Break

Session 7: Expanding impact in Quality and Safety Moderator: Dr Aaron C Hamilton, Associate Chief Quality Officer, Enterprise Quality, Department




12 CME Credits 16:15 Using Experiential Learning in Getting Your Quality Knowledge Across

Emad Elmaghraby, General Manager of Global Clinical Education & Leadership Skills,

Certified Corporate Trainer, Certified Coach, Dubai, UAE

16:35 Is ‘Preventable Medical Harm’ a public health issue?

Dr Rola Hammoud, Chief Quality Officer, Clemenceau Medical Centre (Johns Hopkins

International), President, Lebanese Society for Quality and Safety in Healthcare, Beirut,

Lebanon

16:55 PANEL Q&A: Culture

Emad Elmaghraby, General Manager of Global Clinical Education & Leadership Skills,


Dr Rola Hammoud, Chief Quality Officer, Clemenceau Medical Centre (Johns Hopkins


Lebanon

17:25 Closing remarks




17:30 End of Conference


12 CME Credits

Speaker faculty

Chair:




Activity Director:


Hospital Medicine, Clinical Assistant Professor of Medicine, Cleveland Clinic Lerner College of


Speakers:

• Dr Asma Ibrahim Al Mannaei, Director, Healthcare Quality, Quality and Medical Tourism –

ATHRA, Health Authority Abu Dhabi, HAAD, Abu Dhabi, UAE

• Anthony Warmuth, Executive Director, Enterprise Quality and Safety, Cleveland Clinic Ohio,

USA

• Dr Alexander Thomas, President, Association of Healthcare Providers India (APHI), Bengaluru,

India

• Dr Ashraf Ismail, Chairman, General Authority for Healthcare Accreditation and Regulation,

Cairo, Egypt

• Dina Wanna, QPS Director, Saudi German Hospital, Dubai, UAE

• Eddie Perez-Ruberte, Senior Lean Project Manager, BayCare Health System, Florida, USA

• Emad Elmaghraby, General Manager of Global Clinical Education & Leadership Skills,


• Dr Faisal Ibrahim, Director – Quality Assurance, National Reference Laboratory, Abu Dhabi,

UAE

• Ms Fouzel Dhebar, Administrative Director, Health Navigation Services, Stanford Health


• Dr Gheed Al Salem, Deputy Head of Training and Development, Ministry of Health, Kuwait

City, Kuwait

• Dr Girdhar Gyani, Director General, Association of Healthcare Providers India (APHI), New

Dehli, India

• Dr Jeffrey Chapman, Institute Chair, Pulmonology, Respiratory Institute, Cleveland Clinic Abu

Dhabi, Abu Dhabi, UAE

• Dr Karen Luxford, CEO, The Australian Council on Healthcare Standards and ACHS


• Laura Jaros, Senior Practice Manager, International Patient Services, Northwestern Memorial

Hospital, Chicago, Illinois, USA

• Dr Mecit Can Emre Simsekler, Assistant Professor, Industrial & Systems Engineering, Khalifa

University, Abu Dhabi, UAE

• Prof Mohamed Zairi, President, European Center for Best Practice, CEO, Excellence Tetralogy,

Bradford, UK

• Dr Nael M. Soudi, Chief Quality Officer, MedLabs Consultancy Group, Amman, Jordan

• Dr Nashat Nafouri, Chair, Healthcare Interest Group, Executive Officer, Saudi Quality Council,

Jeddah, Saudi Arabia


12 CME Credits • Dr Osama Tabbara, Executive Director, Department of Pharmacy Services, Cleveland Clinic


• Paula Wilson, President and Chief Executive Officer, Joint Commission International, Illinois,

USA

• Dr Rola Hammoud, Chief Quality Officer, Clemenceau Medical Centre (Johns Hopkins


Lebanon

• Salma Jaouni Araj, Chief Executive Officer (CEO), HCAC, Amman, Jordan

Faculty disclosure

The Cleveland Clinic Foundation Center for Continuing Education has implemented a policy to

comply with the current Accreditation Council for Continuing Medical Education Standards for

Commercial Support requiring resolution of all faculty conflicts of interest. Faculty declaring a

relevant commercial interest will be identified in the activity syllabus.

Accreditation statement: The Cleveland Clinic Foundation Center for Continuing Education is accredited by the Accreditation

Council for Continuing Medical Education (ACCME) to provide continuing medical education for

physicians.

The Cleveland Clinic Foundation Center for Continuing Education designates this live activity for a

maximum of 12 AMA PRA Category 1 Credits™. Physicians should claim only the credit

commensurate with the extent of their participation in the activity.

Participants claiming CME credit from this activity may submit the credit hours to the American

Osteopathic Association for Category 2 credit.

Supported by

3ahcongress.com

Book your conference today!Conferences No. days Regular price

(ends 21 Jan) Onsite price

AED US$ AED US$

All access pass 4 5,000 1,361 5,000 1,361

20th Total Radiology27-30 Jan

1 950 259 1,250 340

2 1,150 313 1,450 395

3 1,350 368 1,650 449

4 1,650 449 1,950 531

19th Surgery27-30 Jan

1 1,900 517 2,200 599

2 2,800 762 3,100 844

3 3,300 899 3,600 980

4 3,700 1,007 4,000 1,089

16th Orthopaedics27-30 Jan

1 1,900 517 2,200 599

2 2,800 762 3,100 844

3 3,300 899 3,600 980

4 3,700 1,007 4,000 1,089

12th Obs & Gyne27-30 Jan

1 1,500 408 1,800 490

2 2,500 681 2,800 762

3 3,000 817 3,300 899

4 3,300 899 3,600 980

Midwifery NEW27-28 Jan

1 950 259 1,250 340

2 1,150 313 1,450 395

Physicial Medicine, Rehabilitation & Sports Medicine NEW29-30 Jan

1 1,500 408 1,800 490

2 2,500 681 2,800 762

6th Diabetes29-30 Jan

1 1,500 408 1,800 490

2 2,500 681 2,800 762

Primary Care NEW27-28 Jan

1 1,500 408 1,800 490

2 2,500 681 2,800 762

GI Endoscopy NEW27-28 Jan

1 1,500 408 1,800 490

2 2,500 681 2,800 762

Patient Experience NEW27-28 Jan

1 1,900 517 2,200 599

2 2,800 762 3,100 844

11th Quality Management29-30 Jan

1 1,900 517 2,200 599

2 2,800 762 3,100 844

4th Emergency Medicine27-28 Jan

1 1,900 517 2,200 599

2 2,800 762 3,100 844

Anaesthesia and Pain Management NEW29-30 Jan

1 1,900 517 2,200 599

2 2,800 762 3,100 844

Non-accreditedHealthcare Investment Forum NEW29-30 Jan

1 950 259 1,250 340

2 1,300 354 1,500 408

Organised by:

Payment details• Payments can be made either by credit card or electronic bank transfer• A confirmation letter and invoice will be sent to you upon receipt of your registration• Please note that the full payment must be received prior to the event. Only those delegates who’s fees

have been paid in full will be admitted to the event

4 easy ways to book your place today

ahcongress.com [email protected]

+971 4 4082891 +971 58 897 0201

11th quality management conference · • explore the role of e-health in quality management and...

Documents