12. cult-coop-11-junger [modo de...

ICT-enabled public sector innovation / eGovernment

Work Programme 2016-2017

HORIZON 2020

Training of the ICT and FET NCPsBrussels, 06 October 2015

Jean-François JungerEuropean Commission, DG CONNECTUnit "Public Services"

Outline

• eGovernment policy context

• H2020 supporting eGovernment

• CO-CREATION-05-2016: Co-creation between public administrations: once-only principle

• CULT-COOP-11-2016: Understanding the transformation of European public administrations

• SMEInst-62-2016: New business models for inclusive, innovative and reflective societies

eGovernment Action Plan 2011-15

Empowering Citizens and Businesses

User Centric services

Collaborative production

Re-use of information

Transparency

Involvement of Citizens

Organisation process

Administrative burden

Green Government

Open Specifications and Interoperability

Key enablers

Innovative eGovernment

Seamless Services

Personal Mobility

Cross Border Services

Strengthening the Internal Market

Efficiency & Effectiveness

eGovernment

Action Plan

Pre-conditions

Open, Innovative and Collaborative Government

OpenData

Open Process

OpenService

Joined-up government

Transparency Collaboration

Participation

Source of diagram: http://www.govloop.com/profiles/blogs/three-dimensions-of-open-government

'Vision for Public Services':https://ec.europa.eu/digital-agenda/en/ict-enabled-public-sector-innovation-through-open-government

Open governance framework Users

Civil society

Private sector

Social partners

Citizens Businesses

Open government

Public services in Europe have embraced new technologies tovarying degrees but more can be done to modernise publicadministration, achieve cross-border interoperability andfacilitate easy interaction with citizens.

The Commission will present a new e-Government Action Plan

Planned eGovernment Action Plan in the DSM

H2020 supporting eGovernment

ExcellentScience

IndustrialLeadership

(LEIT)

SocietalChallenges

(SC)eGovernment in SC6 calls for proposals:

• CO-CREATION-04-2017: Applied co-creation to deliver public services

• CO-CREATION-05-2016: Co-creation between public administrations: once-only principle

• CO-CREATION-06-2017: Policy-development in the age of big data: data-driven policy-making, policy-modelling and policy-implementation

• CULT-COOP-11-2016/2017: Understanding the transformation of European public administrations

• SMEInst-16-2016-2017: New business models for inclusive, innovative and reflective societies

Warning: Currently the Work Programme 2016-2017 is a draft. Only the adopted Work Programme will have legal value; the adoption is expected in mid-October 2015.

Societal Challenges (SC)

1. Health, demographic change and wellbeing2. Food security, sustainable agriculture and forestry,

marine and maritime and inland water research, andthe bioeconomy

3. Secure, clean and efficient energy4. Smart, green and integrated transport5. Climate action, environment, resource efficiency and

raw materials6. Europe in a changing world - inclusive, innovative

and reflective societies7. Secure societies - protecting freedom and security

of Europe and its citizens

Projects from WP 2014-2015INSO-1-2014: ICT-enabled open government

http://www.welive.euA new concept of public administration based on citizen co-created mobile urban services, using open data and open services

http://yourdatastories.eu/Platform that helps make sense of open and social data, enhancing the transparency of public finances and the conduct of public administrations

http://routetopa.eu/Developing a Social Platform for Open Data and a Transparency-Enhancing Toolset for open data publishers to achieve higher quality transparency through open data

http://digiwhist.eu/The Digital Whistleblower; empowering society to combat public sector corruption

http://openbudgets.euAnalysing public budget and spending data through visualisation, data mining and comparative analysis tools

CO-CREATION-05-2016 Co-creation between PAs: once-only principle (IA) – 1/3

Specific challenge

• A challenge for co-creation is organising the collaboration between the different actors, including between public administrations themselves, in order to share information, knowledge and resources.

• Applied on a wide scale it can lead to a smart, inclusive and effective public administration at European level.

• In order to preserve privacy of citizens and business confidentiality, administrations would open up their information to another administration under the control and the consent of the citizen or business, in line with the EU's Data Protection legislation.

Co-creation between public administrations: once-only principle (CO-CREATION-05-2016)

The "once-only" principle in the context of public sector can be defined as that citizens and businesses should supply certain

standard information only once to a public administration. Public administration offices take action to internally share this data,

respecting data protection rules.

Scope: • Large scale pilot with a minimum of six relevant national administrations from at

least six different EU Member States or Associated Countries• Piloting the application of the 'once only principle' (i.e. providing key data only

once to public administrations) at EU level• Enabling the exchange of information or documents of businesses between public

administrations. • Sharing such data in a secure and user-friendly manner, respecting data

protection and privacy and the sensitive nature of some of this data.

a) Innovation Actions • Public administrations collaboratively elaborating a common architecture based

on the existing national systems, and re-using existing cross-border services• Piloting the system for at least 12 months in real conditions• Free access to foreground must be guaranteed to enable access by any Member

State to the results• Identifying the drivers, barriers, potential vulnerabilities and legal issues for the

implementation of the once-only principle for businesses across borders in Europe.



b) Coordination and Support Action• To support networking, discussion, exchange of experience and planning for the

implementation of the cross-border application of the once-only principle for citizens, taking into account data protection aspects and the control and consent of citizens.

• The proposals will need to develop a strategic stakeholder engagement plan and roadmap for future areas of action.

• The Commission expects to finance only one Coordination and Support Action

Expected Impact: • Proposals need to demonstrate that they can achieve impact (e.g. time savings,

administrative burden and cost reduction for businesses, improved service quality and administrative efficiency, etc.)

• Additional impact may be a step towards the 'whole-of-government' approach


IA 2016: EUR 8 million

CSA 2016: EUR 1 million


CULT-COOP-11-2016:Understanding the transformation of European PAs – 1/6

• There is a need to find ways that more effectively create public value• Addressing today's complex issues requires holistic responses, calling for the

transformation of public administrations and their role in society.• There is a need for effective collaboration across government departments

and with societal actors in public service delivery and policy-making • This calls for innovative and collaborative mechanisms with new institutional

arrangements, leadership and human resources’ capacities and structures for greater collaboration among government agencies and departments and with other actors.

• It requires reflecting upon • people’s expectations about their relationships with governments• government's role and ability to deliver public value • governance approaches and strategies• legal, political and cultural aspects of this transformation • necessary organisational, administrative, technical human resource and

legal changes

Understanding the transformation of European PAs(CULT-COOP-11-2016/2017)



• How can governments organise themselves around user expectations, needs and associated requirements, rather than their own internal logic and needs?

• How can they create an open environment and ecosystem for collaboration?• How can governments still they remain accountable for public value

generation? • How can co-creation and collaboration transform the way public and

collective issues are explored and how services and policies are designed, produced and delivered?

• Which role can professional communicators, e.g. journalists, play in this process? What is the impact of different country contexts?

• What sectors of public policy are potentially the most concerned by this transformation?

• What new rules and standards, organisations, resource allocation, institutional capacities are needed?

• What are the underlying conditions, enablers, risks and barriers for the open and collaborative government 'environment'?



Scope: a) Research and Innovation Actions

• Research to explore and analyse how the public administrations can become open and collaborative, encouraging the engagement and participation public, private and civil society stakeholders for effective and user-friendly public service design, delivery and policy-making.

• Multi-disciplinary and multi-sectoral teams to explore the complexity of public services, enablers for public administrations, identify the necessary changes, risks and barriers to implementation, assess the potential of different policy domains and explore feasibility in different public administration contexts

• Set of concrete recommendations for policy-makers at local, regional and national level.

• The actions need to address the transferability and sustainability of their results.


CULT-COOP-11-2016:Understanding the transformation of European PAs - 4/6

Proposals need to address several of the below aspects:• Exploring what the role of governments in an open and collaborative

government setting may be and how this could be embedded in an EU setting

• Developing methods and approaches to understanding community assets, needs and requirements in order to provide meaningful public services;

• Understanding the appropriateness of participatory practices and their feasibility for scaling up

• Analysing the necessary cultural attitudes, roles, skills, expertise, knowledge as well as incentives and drivers of those involved in this process

• Exploring how innovative processes and mechanisms can be embedded in public administrations to create an open digital government environment

• Analysing the conditions under which user-knowledge input is fully integrated in the services/policy development/design process

• Analysing what co-creation in the public sector can learn from the private sector

• Exploring the suitability of innovative technologies that facilitate co-creation, sharing relevant information between stakeholders, address issues of privacy, data protection and security or improve communication


Proposals need to address several of the below aspects (cont'd):

• Analysing the drivers and enabling factors for societal actors to engage in public service or policy co-creation and identifying different sustainability models

• Exploring, monitoring and measurement approaches, methods and tools to understand the impact of open, innovative and collaborative government for public administrations, for growth and societal well-being and for substantiating the link between innovative public sector service and public sector efficiency.

b) Coordination and Support Action

• Bringing together actors inside and outside public administrations to identify good practice cases, discuss and exchange on the transformation of public administrations in Europe and discuss the future role of government in this context.

• Proposals will need to develop a strategic stakeholder engagement plan and a roadmap for future research directions.



Expected impact• The findings will :

• help public administrations to rethink their roles• give guidance policy makers on how to transform public administrations

to become open, innovative and collaborative • provide guidance on the cultural, legal or procedural changes needed • improve the understanding of the effectiveness of related public policies

in different democratic models

Taking up the policy recommendations will ultimately lead to improved public service delivery and policy effectiveness, higher quality services, improved societal evidence, improved user experiences and inclusiveness as well as increasing level of civic participation, transparency, trust, social inclusion, accountability of institutions and good governance.

RIA 2016: EUR 8 million

CSA 2016: EUR 0,5 million


New business models for inclusive, innovative and reflective societies (H2020-SMEInst-62-2016-2017-SC6)

H2020-SMEInst-62-2016: New business models for inclusive, innovative and reflective societies

The specific challenge addressed by this topic is to enable SMEs to innovate and grow across traditional boundaries, through new business models and

organisational change, taking into account new opportunities arising from individual empowerment, from a more collaborative economy, from opening up government

data and services and from the pervasive use of new technologies.

Relevance for eGovernment / ICT-enabled public sector innovation:• Building on the paradigm shift in the relationship between government, citizens

and businesses, where societal actors take on a more proactive role in the design and delivery of public services.

• One of the main challenges is to attract business to use public platforms to create more value as current business models do not adequately exploit the benefits of participation and collaboration with government.

• News ways of creating innovative public services, using open data and open public services provide new business opportunities.

SME 2016 (for all the SME actions under SC6):EUR 10,8 million

OverviewCall Societal challenge 6

2016 Topic CO-CREATION-5:Co-creation between public administrations: once-only principle

Topic CULT-COOP-11: Understanding the transformation of European public administrations

Topic SMEInst-62: New business models for inclusive, innovative and reflective societies

2017 Topic CO-CREATION-4:Applied co-creation to deliver public services

Topic CO-CREATION-6: Policy-development in the age of big data: data-driven policy-making, policy-modelling and policy-implementation

Topic CULT-COOP-11: Understanding the transformation of European

Topic SMEInst-62: New business models for inclusive, innovative and reflective societies

Research & Innovation Action (100%)Innovation Action (70%)Coordination & Support Action (100%)SME Instrument (70%)

Open government: http://ec.europa.eu/digital-agenda/en/ict-enabled-public-sector-innovation-through-open-government

Vision Paper:http://ec.europa.eu/digital-agenda/en/news/vision-public-services

Public Consultation (2013): https://ec.europa.eu/digital-agenda/en/news/results-public-consultation-directions-ict-driven-public-sector-innovation-european-union-level

H2020: http://ec.europa.eu/programmes/horizon2020/enhttp://ec.europa.eu/research/participants/portal/desktop/en/home.htmlhttp://ec.europa.eu/easme/en/horizons-2020-sme-instrumenthttp://ec.europa.eu/[email protected]

NCP:http://ec.europa.eu/research/participants/portal/desktop/en/support/national_contact_points.html

More info

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12. cult-coop-11-junger [modo de...

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