12 february 2014 questionpoint update. community update: institutions 2,100+...
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April 10, 2023
QuestionPoint UpdateQuestionPoint Update
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Community Update: Institutions Community Update: Institutions
2,100+ profiles/libraries/service points
1,500+ in 24/7 Reference Cooperative
24 Countries
2,100+ profiles/libraries/service points
1,500+ in 24/7 Reference Cooperative
24 Countries
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QuestionPoint Community Update:New MembersQuestionPoint Community Update:New Members
• 24/7 Reference Cooperative:
- Brooklyn PL and Queens PL
- University of CA system
- Bellevue Univ
- CA community colleges
- WA community colleges
• QuestionPoint “tools only”:
- Harvard Law School
- Florida Institute of Technology
- Pregunta: public libraries in Spain
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April 10, 2023
QuestionPointFunctionality UpdateQuestionPointFunctionality Update
•Recent and Upcoming changes
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QP Software UpdatesQP Software Updates
• Recent Updates:
• Focus on simplification, Ease of use and administration
• New “Look and Feel” and faster underlying architecture for chat monitor
• Send message to librarian
• Forms Management: Web Form and Chat
• Link to Patron terms from patron interface
• Changes and Fixes
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Librarian chat interface: New Look and FeelLibrarian chat interface: New Look and Feel
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Enhanced response time and speedEnhanced response time and speed
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Connectivity messagingConnectivity messaging
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Re-size the panesRe-size the panes
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UpcomingUpcoming
• New “Search” capabilities
• Point of Need evolution
• Secure Transmission Channels (https)
• Reference Extract
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Engagement, Participation, and Conversationwithin the membership
Engagement, Participation, and Conversationwithin the membership
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Tools we use for “virtual” team collaborationTask Management and Asynchronous Discussion
Tools we use for “virtual” team collaborationTask Management and Asynchronous Discussion
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Tools we use for “virtual” team collaborationBroad Communications
Tools we use for “virtual” team collaborationBroad Communications
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Synchronous CollaborationJust in Time meeting places, “Shared” focus and phone conferences
Synchronous CollaborationJust in Time meeting places, “Shared” focus and phone conferences
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MacArthur Foundation GrantMacArthur Foundation Grant
• Syracuse University, University of Washington and OCLC
• Enhancing and surfacing the brand of Credibility in information systems
• Surfacing librarians’ efforts as contextual enquiry, information experts
• http://digref.org
• http://referencextract.org
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UpdateUpdate
• 4 planning meetings completed
• Clarified purpose around credibility engine vs. search engine
• Working on next steps grant proposal
• Call to action in the community
• Learn much more and support the work at http://referencextract.org
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Questions and DiscussionQuestions and Discussion