Cube QuickCall Client

Overview Features Know Your Application User Interface Details

(UI)

Overview

Runs on Windows XP, Vista, 7, 2003 Server Common Client Application for Server Based Dialer as well

as when integrated with EPABX. Has inbuilt support for SIP and H323 and no extra software

required. Has basic CRM inbuilt which helps agent to save caller

information and history.

Features

Seperate Agent and Extension - Each Agent to have a seperate user id and extension so that he/she can login to QuickCall Dialer.

Call History Tracking All call received are tracked and reports are avaialble for analysis. Agent can as well view the calls received on his extension.

Scheduled Calls Tracking All callbacks are automatically tracked and necessary pop up is provided to agent on the scheduled time. Agent can as well see the calls on a list window.

Feature Continued...

Different Break Selection Option to select different break type including work and rest break.

Recording Calls are recorded automatically or can be agent activated as well.

Control your Phone through PC Provides Soft Phone Inteface to control your physical phone.

CRM On New Call Every Time New call pop up provides basic CRM requirement to store and display customer information.

Feature Continued...

Calls in Queue Notification When ever there are calls in queue and all agents are busy then every agent logged in that campaign will be notified for the same.

User Interface Details

User Interface consist of Login Screen Main Screen Service Menu New Call Pop Up

Login Screen

Campaign Selection For Login

QuickCall Server IP Address

Agent ID for Login

Agent Password

Agent Extension where call should

ring

QuickCall Client Main Screen Details

Login Agent ID Login Campaign IDLogin Extension

No of Calls In Queue

Agent Extension Current State

Duration since current state

Login Since 00:00 Hrs

Rest Break Since 00:00 Hrs

Phone Physically not ready since 00:00 Hrs

Work Break since 00:00 Hrs

QuickCall Client Service Menu

Service Menu on Main Screen

Service Menu on System Tray

Agent Log Display Call HistorySelect Campaign.

Default = Login Campaign

Call Statistics

Call Details

Refresh List

Change Agent Comments/Remarks

Change Call Status

Manual Pass for Agent to Request New/Existing Number for DialingPhone

Number to be Dialed.

Request generated by

Agent

Name of the contact person

Name of the contact person

Set Priority CallBack or

Urgent. Urgent having more

priority

Manual Pass (Search Existing Data)

Search From Database.

Enter Phone Number, or

Name or Remarks(Lea

dset ID) or combination

of any 3

Include Alternate

Number and preferred

number Fields as well in search

Display Scheduled Calls for Login Agent

To Date for Search

Total CallBack till selected

date

Total Urgent Calls till

selected date

Total Scheduled

Calls till selected date

Call List

Request Dialer to Dial

Now

Change Agent Password

Enter Present Password

Enter New Password

ReEnter New Password

CTI Soft Phone Controls

Phone State

Disconnect Call

Answer Call (Only in case of TAPI Support phone or

Inbuilt SIP/H323

Unhold a Call already put on HOLD

Conference Connected Calls

Put Connected Call on HOLD

Transfer Connected Call

Enter Phone Number/ AgentID/ Agent

Extension/ CampaignID to be dialed

Dialer Diales out after number is entered

Dial Pad for input number IVR when SIP/H323 interface

is used

How to go on Break

Step1: Select Break Type

Step2: Popup on Agent Desktop when agent select Break

Step3: Select Continue to exit from Break

Preview Window on Callback Calls

Preview Timer. To be accepted

within 30 sec else it is rejected

automatically

Last Call Dial details with

Agent remarks

Reject Preview and call will not be dialed out

Scheduled Date and Time of call

Accept Preview and call will be dialed out.

First to agent and then to displayed number

New Call Pop UP Details Tab

CampaignID for which the call came

Caller ID in Case if Inbound Campaign and Number

dialed for Outbound Camapign

Open CTI Soft Phone Interface

To Drop Connected Calls

Update Details other than Phone Number

Call State like Offering, Connected, Hold, Wrap

Leadset Id or Remarks entered while uploading

data. In case of Callbacks it is prefixed with callback and for

urgent it is prefixed with Urgent

New Call Pop UP Call History Tab

Call History with Details like Call Date and Time, Call Duration,

Agentid to which it was connected, Call disposition and agent

comments or remarks

New Call Pop UP Remarks Tab

List of Call Disposition/Status to be

entered every time to wrap the call. Values can be listed campaign wise.

Property of Selected Call Dispostion. It can be

Contact, Burnt, Sale or Followup or caombination

of any 4 options.

Click on Apply & Close to wrap present call and get ready to receive next call.

Click on Apply & break to wrap present call

and go on break.

Click on Apply & Logout to wrap present call and

Logout

Check this if it this contact is to be dialed again some other time. This feature is allowed only when Burnt is not

checked

Mention redial date and time. This is as per time

zone set if defined

Check this if call has to be redialed to same

agent. If not checked the call will eredialed to any

agent login to this campaign

New Call Pop UP Extra Info Tab

20 More Text Fields Provided to dispaly any information or rather ask agent to

update the information as well.

Each Field can be free text or list box along with free text. Each Field can be set campaign wise

Name of Each Field. This can be defined

campaign wise.

New Call Pop UP Ivrs Data Tab

Displays the value of variable initialized during IVR FlowName of vairable

initialized in IVR

Value of Variable or IVR Input Provided

Thank You

For any Further help, Please contact your administrator or Cube Software Pvt Ltd. Email: support@cube-software.com

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