Oracle ReceivablesUser GuideRelease 12Part No. B31211-01

December 2006

Oracle Receivables User Guide, Release 12

Part No. B31211-01

Copyright 1988, 2006, Oracle. All rights reserved.

Primary Author: Charles Ahern, Stephen R. Damiani, Melanie Heisler, Essan Ni Jirman, Shivranjini Krishnamurthy, Robert MacIsaac, Kristin Penaskovic, Vijay Tiwary

The Programs (which include both the software and documentation) contain proprietary information; they are provided under a license agreement containing restrictions on use and disclosure and are also protected by copyright, patent, and other intellectual and industrial property laws. Reverse engineering, disassembly, ordecompilation of the Programs, except to the extent required to obtain interoperability with other independently created software or as specified by law, is prohibited.

The information contained in this document is subject to change without notice. If you find any problems in the documentation, please report them to us in writing. This document is not warranted to be error-free. Except as may be expressly permitted in your license agreement for these Programs, no part of these Programs may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose.

If the Programs are delivered to the United States Government or anyone licensing or using the Programs on behalf of the United States Government, the following notice is applicable:

U.S. GOVERNMENT RIGHTSPrograms, software, databases, and related documentation and technical data delivered to U.S. Government customers are "commercial computer software" or "commercial technical data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the Programs, including documentation and technical data, shall be subject to the licensing restrictions set forth in the applicable Oracle license agreement, and, to the extent applicable, the additional rights set forth in FAR 52.227-19, Commercial Computer Software--Restricted Rights (June 1987). Oracle Corporation, 500 Oracle Parkway, Redwood City, CA 94065.

The Programs are not intended for use in any nuclear, aviation, mass transit, medical, or other inherently dangerous applications. It shall be the licensee's responsibility to take all appropriate fail-safe, backup, redundancy and other measures to ensure the safe use of such applications if the Programs are used for such purposes, and we disclaim liability for any damages caused by such use of the Programs.

The Programs may provide links to Web sites and access to content, products, and services from third parties. Oracle is not responsible for the availability of, or any content provided on, third-party Web sites. You bear allrisks associated with the use of such content. If you choose to purchase any products or services from a third party, the relationship is directly between you and the third party. Oracle is not responsible for: (a) the qualityof third-party products or services; or (b) fulfilling any of the terms of the agreement with the third party, including delivery of products or services and warranty obligations related to purchased products or services.Oracle is not responsible for any loss or damage of any sort that you may incur from dealing with any third party.

Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

iii

Contents

Send Us Your Comments

Preface

1 Overview of Oracle ReceivablesReceivables Workbenches.........................................................................................................1-1

Receipts Workbench............................................................................................................ 1-4Transactions Workbench......................................................................................................1-9Bills Receivable Workbench............................................................................................... 1-13

2 TransactionsEntering Transactions................................................................................................................2-2

Transactions Window Field Reference.................................................................................2-8Lines Window Field Reference ......................................................................................... 2-13Entering Tax Information .................................................................................................. 2-15Detail Tax Lines Window Field Reference......................................................................... 2-16Entering Freight Information ............................................................................................ 2-16Freight Window Field Reference....................................................................................... 2-17Reviewing Accounting Information...................................................................................2-18Distributions Window Field Reference.............................................................................. 2-19Creating Accounting Information...................................................................................... 2-20Entering Revenue Credits.................................................................................................. 2-20Entering Quick Transactions.............................................................................................. 2-22Entering Invoices with Rules............................................................................................. 2-24

Foreign Currency Transactions .............................................................................................. 2-26Adjusting an Exchange Rate.............................................................................................. 2-28

iv

Viewing Exchange Rate Information for a Receipt or Transaction.................................... 2-29Entering Invoices with Installments....................................................................................... 2-30Invoices with Rules................................................................................................................. 2-31

Using Rules........................................................................................................................ 2-35Entering Commitments........................................................................................................... 2-42Batching Transactions for Easy Entry and Retrieval.............................................................. 2-44Completing Transactions........................................................................................................ 2-46

Voiding Transactions......................................................................................................... 2-48Viewing Transactions ............................................................................................................. 2-49Account Details Field Reference............................................................................................. 2-52Placing an Item In Dispute..................................................................................................... 2-52Copying Invoices..................................................................................................................... 2-54

Recurring Invoice Program Report.................................................................................... 2-57About Adjustments................................................................................................................. 2-57

Entering Manual Adjustments........................................................................................... 2-59Adjustments Field Reference............................................................................................. 2-61Creating Automatic Adjustments ..................................................................................... 2-61AutoAdjustment Reports................................................................................................... 2-63Approving Adjustments ................................................................................................... 2-64

XML Receivables Documents................................................................................................. 2-66XML Invoices Process Flow............................................................................................... 2-66XML Messages................................................................................................................... 2-67Implementation Considerations.........................................................................................2-68Setting Up Your System for XML Invoice Documents....................................................... 2-69Sending XML Invoice Documents......................................................................................2-73Confirming the Import Status of XML Invoice Documents............................................... 2-74Troubleshooting XML Invoice Documents........................................................................ 2-75Reviewing and Retransmitting XML Invoice Documents..................................................2-77Document Transfer Message Workflow............................................................................ 2-78Workflow Troubleshooting................................................................................................2-81

Maintaining Transactions....................................................................................................... 2-81Maintaining Transactions Field Reference......................................................................... 2-82

Crediting Transactions............................................................................................................ 2-92Crediting Transaction Lines............................................................................................... 2-95Credit Transactions Field Reference.................................................................................. 2-97Reviewing Accounting Information...................................................................................2-99Reviewing Revenue Credits............................................................................................. 2-101Reviewing Freight Information........................................................................................2-102Reviewing Tax Information............................................................................................. 2-103Unapplying Cash when Crediting a Transaction.............................................................2-104Updating Credit Memo Installments............................................................................... 2-105

v

Batching Credit Memos................................................................................................... 2-106Querying Credit Memos and On-Account Credit Memos............................................... 2-107

Creating On-Account Credit Memos.................................................................................... 2-108Applying On-Account Credit Memos..............................................................................2-108Updating Credit Memos and On-Account Credit Memos............................................... 2-111

Accounting for Credit Memos...............................................................................................2-112AME Credit Memo Request Workflow................................................................................ 2-139

Setting Up the AME Credit Memo Request Workflow.................................................... 2-141AME Attributes for the AME Credit Memo Request Workflow...................................... 2-151The AME Credit Memo Request Workflow Item Type....................................................2-153Notifications.....................................................................................................................2-157Customizing the AME Credit Memo Request Process.....................................................2-158Summary of the AR Credit Memo Request Approval Process.........................................2-159

AR Credit Memo Request Approval Process Activities............................................ 2-162Summary of the Collector Approval Subprocess............................................................. 2-167

Collector Approval Subprocess Activities................................................................. 2-169Summary of the Limits Only Subprocess......................................................................... 2-175

Limits Only Subprocess Activities.............................................................................2-177Summary of the HR Hierarchy Approval Subprocess..................................................... 2-182

HR Hierarchy Approval Subprocess Activities......................................................... 2-185Summary of the Receivables Approval Subprocess......................................................... 2-190

Receivables Approval Subprocess Activities............................................................. 2-191Summary of the Credit Memo Creation Subprocess ....................................................... 2-196

Credit Memo Creation Subprocess Activities............................................................2-197Running AutoInvoice............................................................................................................ 2-199

AutoInvoice Reports ....................................................................................................... 2-202Correcting AutoInvoice Exceptions ................................................................................ 2-204

Importing Transaction Information Using AutoInvoice......................................................2-207Overview of AutoInvoice.................................................................................................2-208Preparing Receivables for AutoInvoice............................................................................2-209Importing Data From Your Feeder System...................................................................... 2-214AutoInvoice Validation ................................................................................................... 2-215Using AutoInvoice........................................................................................................... 2-217Passing Receipt Methods and Customer Bank Accounts................................................. 2-221Importing Freight Lines................................................................................................... 2-222Importing Tax Lines......................................................................................................... 2-224Importing Invoices with Rules ........................................................................................ 2-228Importing Credit Memos................................................................................................. 2-229Late Charges.................................................................................................................... 2-231Account Assignments...................................................................................................... 2-232Transaction Flexfields...................................................................................................... 2-233

vi

Using Grouping Rules to Create Transactions................................................................. 2-239Using Line Ordering Rules.............................................................................................. 2-242Determining Dates .......................................................................................................... 2-244Validating Dates.............................................................................................................. 2-248Adjusting General Ledger Dates...................................................................................... 2-249Determining Exchange Rates........................................................................................... 2-250Receivables Tables........................................................................................................... 2-250

Oracle Exchange Invoice Import Request Set.......................................................................2-251Using Commitments ............................................................................................................. 2-251

Setup and Accounting for Commitments........................................................................ 2-253Printing Transactions............................................................................................................ 2-257Understanding Your Printed Transactions........................................................................... 2-259Balance Forward Billing........................................................................................................ 2-262

How Receivables Selects Transactions for Balance Forward Billing................................ 2-265Creating Balance Forward Bills........................................................................................ 2-268

Generating and Printing Draft and Final Balance Forward Bills............................... 2-268Accepting or Rejecting Draft Balance Forward Bills..................................................2-270Reprinting Balance Forward Bills.............................................................................. 2-271

Imported Billing Number................................................................................................ 2-272

3 Revenue ManagementRecognizing Revenue................................................................................................................ 3-1

Revenue Recognition Program Execution Report................................................................ 3-4Revenue Accounting ................................................................................................................ 3-5

Adjusting Sales Credits........................................................................................................ 3-7Using the Revenue Accounting Management (RAM) Wizard............................................. 3-7

Event-Based Revenue Management........................................................................................3-12Evaluating Invoices for Event-Based Revenue Management.............................................3-14Payment-Based Revenue Management..............................................................................3-17

Calculating Revenue for Partial Receipt Application.................................................. 3-20Overpayments............................................................................................................. 3-20Receipt Application Examples.....................................................................................3-21

Monitoring Contingencies with the Revenue Contingency Analyzer................................3-22Modifying Invoices Under Collectibility Analysis............................................................. 3-26

4 ReceiptsEntering Receipts ...................................................................................................................... 4-2

Receipts Field Reference...................................................................................................... 4-7Applying Receipts................................................................................................................... 4-10

Applying Receipts in Detail............................................................................................... 4-18

vii

Applications Field Reference............................................................................................. 4-22Managing Prepayment Receipts............................................................................................. 4-25

Prepayments Process Flow................................................................................................ 4-26Setting Up Prepayments.................................................................................................... 4-27Managing Your Customers' Prepayments......................................................................... 4-28

Cross Currency Receipts......................................................................................................... 4-29Setting Up Cross Currency Receipts.................................................................................. 4-31Applying Cross Currency Receipts - Examples................................................................. 4-33Applying Cross Currency Receipts.................................................................................... 4-39Cross Currency Exchange Gain/Loss Report .................................................................... 4-43

Receivables Application Rule Sets......................................................................................... 4-45Chargebacks and Adjustments............................................................................................... 4-52Entering Miscellaneous Receipts............................................................................................ 4-58Reversing Receipts.................................................................................................................. 4-61Reapplying Receipts................................................................................................................4-65Reviewing Receipts and Applications.................................................................................... 4-67Batching Receipts for Easy Entry and Retrieval..................................................................... 4-69Notes Receivable..................................................................................................................... 4-72

Setting Up Notes Receivable.............................................................................................. 4-75Creating a Note Receivable................................................................................................ 4-76Clearing Notes Receivable................................................................................................. 4-78Reversing a Note Receivable.............................................................................................. 4-78Accounting for Notes Receivable....................................................................................... 4-80Notes Receivable Report.................................................................................................... 4-81Reversed Notes Receivable Report.................................................................................... 4-83

Using AutoLockbox................................................................................................................. 4-85AutoLockbox Validation ................................................................................................... 4-89How AutoLockbox Identifies Customers for a Receipt......................................................4-93How AutoLockbox Applies Receipts................................................................................. 4-96

Implementing a Custom Matching Rule....................................................................4-102How AutoLockbox Creates Claims.................................................................................. 4-104Importing and Applying Cross Currency Receipts..........................................................4-107Alternate Name Receipt Matches Window...................................................................... 4-112Commonly Asked Questions........................................................................................... 4-113

Running AutoLockbox.......................................................................................................... 4-116AutoLockbox Field Reference.......................................................................................... 4-121Lockbox Execution Report............................................................................................... 4-123Maintaining Lockbox Transmission Data........................................................................ 4-125Viewing Transmission History........................................................................................ 4-128

QuickCash............................................................................................................................. 4-129Post QuickCash................................................................................................................ 4-135

viii

Running Post QuickCash................................................................................................. 4-139Post QuickCash Execution Report................................................................................... 4-140

AutoCash............................................................................................................................... 4-142Discounts............................................................................................................................... 4-152Writing Off Receipts............................................................................................................. 4-159

Creating Manual Receipt Write-Offs................................................................................4-160Creating Automatic Receipt Write-Offs........................................................................... 4-161Write-Off Process............................................................................................................. 4-162Create Receipt Write-off Field References........................................................................4-163

Working with Claims............................................................................................................ 4-164Creating Claims............................................................................................................... 4-164Resolving Claims............................................................................................................. 4-165

Payables and Receivables Netting........................................................................................ 4-167

5 Electronic Payment ProcessingRemitting Electronic Payments................................................................................................. 5-1Automatic Receipts....................................................................................................................5-3

Troubleshooting the Automatic Receipts Process................................................................ 5-5Flagging Transactions for Automatic Receipts.................................................................... 5-7Creating Automatic Receipts............................................................................................... 5-9Manually Entering Automatic Receipts............................................................................. 5-14Numbering Automatic Receipts........................................................................................ 5-15Viewing Receipts at Risk....................................................................................................5-15Automatic Receipts and Remittances Execution Report.................................................... 5-16Approving Automatic Receipts......................................................................................... 5-16Formatting Automatic Receipts......................................................................................... 5-18Format Automatic Receipts Report.................................................................................... 5-19Confirming Automatic Receipts........................................................................................ 5-20Reporting on Automatic Receipts and Remittances........................................................... 5-22Accounting for Automatic Receipts and Remittances........................................................5-24

About Remittances.................................................................................................................. 5-25Formatting Remittance Layouts......................................................................................... 5-26Factoring Remittances........................................................................................................ 5-29Creating Remittance Batches..............................................................................................5-30Approving Remittance Batches..........................................................................................5-36Formatting Remittance Batches......................................................................................... 5-37Format Automatic Remittances Report..............................................................................5-38

Automatic Clearing for Receipts............................................................................................. 5-38Automatic Clearing for Receipts Execution Report........................................................... 5-40Using Oracle Cash Management to Clear Receipts............................................................ 5-41

ix

Reconciling Receipts Using Oracle Cash Management...................................................... 5-41Credit Cards............................................................................................................................. 5-42

Credit Card Validation and Integration............................................................................. 5-45Setting Up Receivables for Credit Card Transactions and Payments.................................5-47Processing Credit Card Transactions................................................................................. 5-49

Creating Credit Card Transactions.............................................................................. 5-49Importing Credit Card Transactions........................................................................... 5-50Creating and Approving Automatic Receipt Batches..................................................5-51Creating and Approving Remittance Batches............................................................. 5-52Creating Manual Receipts........................................................................................... 5-53

Credit Card Chargebacks........................................................................................................ 5-54Correcting Funds Transfer Errors........................................................................................... 5-56Creating Refunds.....................................................................................................................5-58Credit Card Refunds............................................................................................................... 5-59

Processing Credit Card Refunds........................................................................................ 5-61Viewing Credit Card Refund Activity on the Customer Account......................................5-63Correcting Credit Card Refund Errors............................................................................... 5-63Reversing Receipts with Credit Card Refunds...................................................................5-65Accounting for Exchange Rate Gains and Losses When Applying Credit Card Refunds........................................................................................................................................... 5-66

Automated Receipt Handling for Credits...............................................................................5-66Automated Receipt Handling Process Flow...................................................................... 5-67Setting Up the Automated Receipt Handling Process....................................................... 5-68Exception Conditions for the Automated Receipt Handling Process.................................5-69

6 Bills ReceivableBills Receivable Overview........................................................................................................ 6-2Bills Receivable Creation.......................................................................................................... 6-3

Bills Receivable Accounting................................................................................................. 6-4Manually Creating a Bill Receivable........................................................................................ 6-4Entering Bills Receivable Bank Account Information............................................................. 6-6Manually Assigning Transactions to a Bill Receivable............................................................6-7

Using Selection Criteria to Assign Transactions to a Bill Receivable................................... 6-9Flagging Transactions for Automatic or Direct Exchange into Bills Receivable...................6-10Batching Transactions for Bills Receivable............................................................................ 6-12

Batching Transactions Using the Bills Receivable Batch Creation Concurrent Program....6-15Exchanging a Transaction for a Bill Receivable..................................................................... 6-17Exchanging a Bill Receivable for a New Bill Receivable....................................................... 6-18Completing a Bill Receivable..................................................................................................6-18Accepting a Bill Receivable.....................................................................................................6-20Printing a Bill Receivable........................................................................................................6-20

xBills Receivable Stamp Values............................................................................................... 6-21Stamp Values Report .........................................................................................................6-22

Bills Receivable Management................................................................................................. 6-23Viewing Bills Receivable........................................................................................................ 6-24Bills Receivable Portfolio Management Window Reference................................................. 6-25

Bills Receivable Portfolio Management Window Field Restrictions.................................. 6-27Viewing Bills Receivable Assignments.............................................................................. 6-32Viewing Bills Receivable History....................................................................................... 6-32Viewing Bills Receivable Transaction Information............................................................ 6-34

Updating Bills Receivable....................................................................................................... 6-34Accepting a Bill Receivable................................................................................................ 6-36Canceling a Bill Receivable................................................................................................ 6-37Recalling a Bill Receivable................................................................................................. 6-37Marking a Bill Receivable as Unpaid................................................................................. 6-38Eliminating or Reestablishing Risk on a Bill Receivable.................................................... 6-39Holding or Releasing from Hold a Bill Receivable.............................................................6-40Endorsing a Bill Receivable................................................................................................ 6-40Exchanging a Bill Receivable............................................................................................. 6-41Restating a Bill Receivable................................................................................................. 6-41Marking a Bill Receivable as Under Protest....................................................................... 6-42

Bills Receivable Reports..........................................................................................................6-42Bills Receivable Remittance.................................................................................................... 6-43

Creating Receipts for Bills Receivable Remittances........................................................... 6-44Accounting for Bills Receivable Remittances and Receipts................................................6-45Exporting and Importing Bills Receivable Remittances..................................................... 6-49

Creating a Bills Receivable Remittance Batch........................................................................ 6-50Maintaining Bills Receivable Remittances.............................................................................6-56

Formatting and Printing Bills Receivable Remittances...................................................... 6-58Payments Received Prior to Remittance Approval............................................................ 6-58

Bills Receivable Maturity and Risk Program and Report...................................................... 6-59Reversing and Unapplying Receipts for Bills Receivable...................................................6-61

7 CustomersCustomers Overview................................................................................................................. 7-1Data Quality Management Overview....................................................................................... 7-3Searching for Customers........................................................................................................... 7-4Entering and Updating Customer Information........................................................................ 7-4

Creating and Updating Customers...................................................................................... 7-5Creating a Customer......................................................................................................7-5Adding and Updating Accounts................................................................................... 7-7

xi

Adding and Updating Customer Profiles......................................................................7-9Entering and Updating Customer Communication Information................................ 7-12Defining and Updating Party Relationships................................................................7-12

Using Party Paying Relationships.........................................................................7-14Adding and Updating Customer Tax Profiles............................................................. 7-18

Creating and Updating Accounts...................................................................................... 7-19Creating an Account.................................................................................................... 7-19Adding and Updating Account Sites...........................................................................7-20Adding and Updating Account Profiles...................................................................... 7-21Defining and Updating Account Profile Amounts...................................................... 7-23Entering and Updating Account Payment Details...................................................... 7-24Entering and Updating Account Communication Information...................................7-26Defining and Updating Account Relationships...........................................................7-27Entering and Updating Account Order Management Information............................. 7-29Adding and Updating Account Late Charges............................................................. 7-32

Creating and Updating Account Sites................................................................................7-33Creating an Account Site............................................................................................. 7-33Adding and Updating Account Site Business Purposes.............................................. 7-34Entering and Updating Account Site Details...............................................................7-40Entering and Updating Account Site Communication Information............................ 7-41Entering and Updating Account Site Payment Details................................................7-41Adding and Updating Account Site Profiles............................................................... 7-42Defining and Updating Account Site Profile Amounts............................................... 7-43Adding and Updating Account Site Tax Profile.......................................................... 7-44Adding and Updating Account Site Late Charges...................................................... 7-45

Customer and Account Site Duplication Prevention......................................................... 7-45Customer Duplication Prevention............................................................................... 7-46Address Duplication Prevention................................................................................. 7-47Invalid Address Creation Prevention.......................................................................... 7-48Contact Duplication Prevention.................................................................................. 7-49

Creating and Updating Contacts....................................................................................... 7-50Creating and Updating Account Contacts...................................................................7-51Creating and Updating Account Site Contacts............................................................ 7-53

Creating and Updating Contact Points.............................................................................. 7-53Creating and Updating Customer Contact Points....................................................... 7-54Creating and Updating Contact Points for Account Contacts..................................... 7-54Creating and Updating Account Site Contact Points...................................................7-55Creating and Updating Contact Points for Account Site Contacts.............................. 7-56

Defining Customer Account Drawee Sites.............................................................................7-56Oracle Exchange Customer Import Request Set..................................................................... 7-58

xii

8 CollectionsManaging Collections............................................................................................................... 8-1

Collections Features for Receivables.................................................................................... 8-3Oracle Advanced Collections Features................................................................................ 8-4

Reprinting Historical Dunning Letters.....................................................................................8-5Printing a Collection Report..................................................................................................... 8-6Credit Holds.............................................................................................................................. 8-7Calculating Late Charges.......................................................................................................... 8-8

Determining the Past Due Amount......................................................................................8-9Currencies Without Rates.................................................................................................. 8-14Generating Late Charges....................................................................................................8-15Reviewing Late Charge Batches......................................................................................... 8-16

Statements............................................................................................................................... 8-19Defining a Statement Site................................................................................................... 8-22Printing Statements............................................................................................................ 8-23Cross Site and Cross Customer Receipts............................................................................8-25Sample Statement...............................................................................................................8-27

9 Accounting for ReceivablesOpening and Closing Accounting Periods .............................................................................. 9-1Accounting in Receivables........................................................................................................ 9-3

Multi-Fund Accounts Receivable......................................................................................... 9-4Receivables Accounting Event Model.................................................................................. 9-5

Using AutoAccounting.............................................................................................................. 9-7Defining AutoAccounting - Overview................................................................................. 9-9AutoAccounting Structure................................................................................................... 9-9How to Use AutoAccounting.............................................................................................9-12

Creating Accounting in Receivables....................................................................................... 9-13Using Oracle Subledger Accounting Inquiries...................................................................... 9-15Oracle Subledger Accounting Reports................................................................................... 9-15Posting..................................................................................................................................... 9-16Reconciling Receivables..........................................................................................................9-17

Reconciling Subledger Details........................................................................................... 9-17Reconciling Receipts.................................................................................................... 9-20

Reconciling General Ledger Details................................................................................... 9-21Using Cash Basis Accounting................................................................................................. 9-24

Accrual vs. Cash Basis Accounting.................................................................................... 9-25Journal Entries................................................................................................................... 9-29Preparing Receivables........................................................................................................ 9-30

xiii

Viewing Accounting Lines in Receivables............................................................................. 9-32Drilling Down to Oracle Receivables from Oracle General Ledger................................... 9-37

Viewing MRC Details for a Transaction................................................................................ 9-42Default Accounting for Transactions......................................................................................9-43Technical Perspective: Transactions....................................................................................... 9-52

Invoices.............................................................................................................................. 9-60Debit Memos...................................................................................................................... 9-63Commitments.................................................................................................................... 9-63Invoice Against a Deposit.................................................................................................. 9-65Invoice Against a Guarantee.............................................................................................. 9-68Credit Memos.................................................................................................................... 9-71On-Account Credit Memos................................................................................................ 9-74Unapplied Receipts............................................................................................................ 9-76Applied Receipts................................................................................................................ 9-78Reverse Receipts................................................................................................................ 9-82Miscellaneous Receipts...................................................................................................... 9-84Chargebacks....................................................................................................................... 9-86Adjustments....................................................................................................................... 9-88

10 Receivables Standard Reports and ListingsRunning Standard Reports and Listings................................................................................ 10-4

Common Report Parameters..............................................................................................10-5Common Report Parameters for Reconciliation Reports................................................... 10-8Common Report Headings................................................................................................ 10-9Accounting Reports......................................................................................................... 10-10Reconciliation Reports..................................................................................................... 10-11Collection Reports............................................................................................................ 10-13Execution Reports............................................................................................................ 10-13Invoice Print Reports....................................................................................................... 10-14Listing Reports................................................................................................................. 10-14Country-Specific Reports................................................................................................. 10-14

Account Status Report........................................................................................................... 10-16Accounting Rules Listing Report.......................................................................................... 10-17Actual Receipt Report............................................................................................................10-18Adjustment Approval Report............................................................................................... 10-20Adjustment Register..............................................................................................................10-21Aging Reports........................................................................................................................ 10-23Alternate Customer Name Receipt Matching Report...........................................................10-28Applied Receipts Register..................................................................................................... 10-28AR Reconciliation Report .....................................................................................................10-30

xiv

AR to GL Reconciliation Report........................................................................................... 10-31Audit Report by Document Number ................................................................................... 10-33AutoCash Rules Report ........................................................................................................ 10-34Automatic Receipt Batch Management Report.....................................................................10-34Automatic Receipts Awaiting Confirmation Report ........................................................... 10-35Automatic Transactions Batch Report ..................................................................................10-36Bad Debt Provision Report................................................................................................... 10-38Bank Risk Report .................................................................................................................. 10-38Billing and Receipt History...................................................................................................10-39Billing History Report .......................................................................................................... 10-40Bills Receivable By Status Report......................................................................................... 10-41Bills Receivable Format Report Program.............................................................................. 10-43Bills Receivable Reminder Letters........................................................................................ 10-44Bills Receivable Remittance Batch Management Report .................................................... 10-45Bills Receivable Summary Report ....................................................................................... 10-48Collection Effectiveness Indicators ......................................................................................10-49Commitment Balance Report................................................................................................ 10-51Contingency-Based Deferred Revenue Report.....................................................................10-52Credit Hold Report................................................................................................................ 10-53Cumulative Activity Balance Report.................................................................................... 10-55Customer Balance Revaluation Report................................................................................. 10-56Customer Credit Snapshot Report........................................................................................ 10-58Customer Listing Detail and Summary Reports.................................................................. 10-61Customer Open Balance Letter............................................................................................. 10-67Customer Profiles Report...................................................................................................... 10-68Customer Relationships Listing............................................................................................10-69Deposited Cash Reports - Applied Detail and Open Detail................................................ 10-70Discount Projection Report................................................................................................... 10-72Disputed Invoice Report....................................................................................................... 10-74Dunning History - Receivables Generated Letters Only..................................................... 10-75Duplicate Customer Report ..................................................................................................10-77European Sales Listing.......................................................................................................... 10-78Incomplete Invoices Report.................................................................................................. 10-79Intercompany Invoice Report............................................................................................... 10-80Intercompany Receipts Report.............................................................................................. 10-80Invoice Exception Report...................................................................................................... 10-80Invoice Print Preview Report................................................................................................ 10-81Invoices Posted to Suspense................................................................................................. 10-83Journal Entries Report........................................................................................................... 10-84Journal with GL Details Report............................................................................................ 10-87Late Charges Report.............................................................................................................. 10-89

xv

Miscellaneous Receipts Register ..........................................................................................10-90Open Items Revaluation Report........................................................................................... 10-91Ordering and Grouping Rules Listing..................................................................................10-94Other Applications Report ................................................................................................... 10-95Other Receipt Applications Report.......................................................................................10-96Past Due Invoice Report........................................................................................................ 10-98Payment Terms Listing......................................................................................................... 10-99Print Invoice Reports............................................................................................................. 10-99Potential Reconciling Items Report.................................................................................... 10-103Projected Gains and Losses Report..................................................................................... 10-105Receipt Analysis - Days Late Report...................................................................................10-106Receipt Forecast Report....................................................................................................... 10-107Receipt Journal.................................................................................................................... 10-108Receipt Register................................................................................................................... 10-109Receipts Awaiting Bank Clearance..................................................................................... 10-111Receipts Awaiting Remittance Report ............................................................................... 10-112Receipts Without Sites Report............................................................................................ 10-113Receivables Key Indicators Report/Receipts Key Indicators Report................................. 10-114Remittance Batch Management Report.............................................................................. 10-117Revenue Exceptions Report.................................................................................................10-119Reversed Receipts Report....................................................................................................10-120Sales Journal by Customer.................................................................................................. 10-122Sales Journal by GL Account.............................................................................................. 10-123Sales Register.......................................................................................................................10-124Setup Details Report........................................................................................................... 10-126Standard Memo Lines Listing ............................................................................................ 10-127Statements........................................................................................................................... 10-128Transaction Batch Sources Listing...................................................................................... 10-131Transaction Detail Report................................................................................................... 10-131Transaction Reconciliation Report......................................................................................10-133Transaction Register............................................................................................................ 10-135Transaction Types Listing................................................................................................... 10-136Transactions Awaiting Consolidation ............................................................................... 10-137Transactions Check Report................................................................................................. 10-138Transactions Key Indicators Report/Customers and Transactions Key Indicators Report.............................................................................................................................................. 10-140Unapplied and Unresolved Receipts Register ................................................................... 10-142Unposted Items Report....................................................................................................... 10-144Update Customer Profiles Report....................................................................................... 10-145

xvi

11 Archive and PurgeUsing Archive and Purge........................................................................................................ 11-1

Preparing to Run Archive and Purge.................................................................................11-3Archive and Purge Cycle................................................................................................... 11-5Purge Criteria...................................................................................................................11-10Tables Purged.................................................................................................................. 11-14Archive Level................................................................................................................... 11-15Data not Archived............................................................................................................ 11-19Monitoring Your Archive and Purge............................................................................... 11-21Archive Tables................................................................................................................. 11-27

Running Archive and Purge ................................................................................................. 11-57Archive and Purge Parameters........................................................................................ 11-58

Archive Summary/Detail Reports......................................................................................... 11-60

A Oracle Receivables Menu PathsReceivables Navigation Paths.................................................................................................. A-1

B Oracle Receivables Documents on the DesktopDesktop Documents..................................................................................................................B-1

C Attachments in Oracle ReceivablesAttachments in Receivables......................................................................................................C-1

D Oracle Receivables Transaction Printing ViewsTransaction Printing Views...................................................................................................... D-1

E Multi-Fund Accounts Receivable Accounting ExamplesMulti-Fund Accounts Receivable Balancing and Accounting Method Example....................E-1

Balancing Method................................................................................................................E-2Account Method.................................................................................................................. E-2

Cash Receipts in Multi-Fund Accounts Receivable Model..................................................... E-3Cash Receipts Example........................................................................................................E-3

Credit Memo Examples.............................................................................................................E-4Multi Fund Accounts Receivables Receipt Examples.............................................................. E-9Adjusting Multi-Fund Accounts Receivable Invoice Examples............................................E-13

xvii

F Image ReferenceText description of the Receipts Workbench Graphic............................................................. F-1Text description of the Transactions Workbench Graphic...................................................... F-2Text description of the Collections Workbench Graphic........................................................ F-3Text Description of the AutoInvoice Overview Graphic......................................................... F-4Text Description of the Bill in Advance Accounting Entries Graphic.................................... F-4Text Description of the Bill in Arrears Entries Graphic...........................................................F-5Text Description of the Processing Notes Receivable Graphic............................................... F-6Text Description of the Automatic Receipts Graphic.............................................................. F-7Text Description of the Reporting on Automatic Receipts and Remittances Graphic............F-7Text Description of the Statement Cycles Graphic.................................................................. F-8

Index

xix

Send Us Your Comments

Oracle Receivables User Guide, Release 12Part No. B31211-01

Oracle welcomes customers' comments and suggestions on the quality and usefulness of this document. Your feedback is important, and helps us to best meet your needs as a user of our products. For example:

Are the implementation steps correct and complete? Did you understand the context of the procedures? Did you find any errors in the information? Does the structure of the information help you with your tasks? Do you need different information or graphics? If so, where, and in what format? Are the examples correct? Do you need more examples?

If you find any errors or have any other suggestions for improvement, then please tell us your name, the name of the company who has licensed our products, the title and part number of the documentation andthe chapter, section, and page number (if available).

Note: Before sending us your comments, you might like to check that you have the latest version of the document and if any concerns are already addressed. To do this, access the new Applications Release Online Documentation CD available on Oracle MetaLink and www.oracle.com. It contains the most current Documentation Library plus all documents revised or released recently.

Send your comments to us using the electronic mail address: appsdoc_us@oracle.com

Please give your name, address, electronic mail address, and telephone number (optional).

If you need assistance with Oracle software, then please contact your support representative or Oracle Support Services.

If you require training or instruction in using Oracle software, then please contact your Oracle local officeand inquire about our Oracle University offerings. A list of Oracle offices is available on our Web site at www.oracle.com.

xxi

Preface

Intended AudienceWelcome to Release 12 of the Oracle Receivables User Guide.

This guide assumes you have a working knowledge of the following:

The principles and customary practices of your business area.

Computer desktop application usage and terminology

If you have never used Oracle Applications, we suggest you attend one or more of the Oracle Applications training classes available through Oracle University.

See Related Information Sources on page xxii for more Oracle Applications product information.

TTY Access to Oracle Support ServicesOracle provides dedicated Text Telephone (TTY) access to Oracle Support Services within the United States of America 24 hours a day, seven days a week. For TTY support, call 800.446.2398.

Documentation AccessibilityOur goal is to make Oracle products, services, and supporting documentation accessible, with good usability, to the disabled community. To that end, our documentation includes features that make information available to users of assistive technology. This documentation is available in HTML format, and contains markup to facilitate access by the disabled community. Accessibility standards will continue to evolve over time, and Oracle is actively engaged with other market-leading technology vendors to address technical obstacles so that our documentation can be accessible to allof our customers. For more information, visit the Oracle Accessibility Program Web site

xxii

at http://www.oracle.com/accessibility/ .

Accessibility of Code Examples in DocumentationScreen readers may not always correctly read the code examples in this document. The conventions for writing code require that closing braces should appear on an otherwise empty line; however, some screen readers may not always read a line of text that consists solely of a bracket or brace.

Accessibility of Links to External Web Sites in DocumentationThis documentation may contain links to Web sites of other companies or organizationsthat Oracle does not own or control. Oracle neither evaluates nor makes any representations regarding the accessibility of these Web sites.

Structure1 Overview of Oracle Receivables2 Transactions3 Revenue Management4 Receipts5 Electronic Payment Processing6 Bills Receivable7 Customers8 Collections9 Accounting for Receivables10 Receivables Standard Reports and Listings11 Archive and PurgeA Oracle Receivables Menu PathsB Oracle Receivables Documents on the DesktopC Attachments in Oracle ReceivablesD Oracle Receivables Transaction Printing ViewsE Multi-Fund Accounts Receivable Accounting ExamplesF Image ReferenceThis appendix includes text descriptions of some of the most complex diagrams in the Oracle Receivables User Guide. Some users may find these descriptions helpful in understanding the related diagrams.

Related Information SourcesThis document is included on the Oracle Applications Document Library, which is supplied in the Release 12 DVD Pack. You can download soft-copy documentation as PDF files from the Oracle Technology Network at http://otn.oracle.com/documentation, or you can purchase hard-copy documentation from the Oracle Store at http://oraclestore.oracle.com. The Oracle E-Business Suite Documentation Library Release 12 contains the latest information, including any documents that have changed

xxiii

significantly between releases. If substantial changes to this book are necessary, a revised version will be made available on the online documentation CD on OracleMetaLink.

If this guide refers you to other Oracle Applications documentation, use only the Release 12 versions of those guides.

For a full list of documentation resources for Oracle Applications Release 12, see Oracle Applications Documentation Resources, Release 12, OracleMetaLink Document 394692.1.

Online Documentation

All Oracle Applications documentation is available online (HTML or PDF).

PDF - PDF documentation is available for download from the Oracle Technology Network at http://otn.oracle.com/documentation.

Online Help - Online help patches (HTML) are available on OracleMetaLink.

Oracle MetaLink Knowledge Browser - The OracleMetaLink Knowledge Browser lets you browse the knowledge base, from a single product page, to find all documents for that product area. Use the Knowledge Browser to search for release-specific information, such as FAQs, recent patches, alerts, white papers, troubleshooting tips, and other archived documents.

Oracle eBusiness Suite Electronic Technical Reference Manuals - Each Electronic Technical Reference Manual (eTRM) contains database diagrams and a detailed description of database tables, forms, reports, and programs for a specific Oracle Applications product. This information helps you convert data from your existing applications and integrate Oracle Applications data with non-Oracle applications, and write custom reports for Oracle Applications products. Oracle eTRM is available on OracleMetaLink.

Related Guides

You should have the following related books on hand. Depending on the requirements of your particular installation, you may also need additional manuals or guides.

Oracle Applications Installation Guide: Using Rapid Install:

This book is intended for use by anyone who is responsible for installing or upgrading Oracle Applications. It provides instructions for running Rapid Install either to carry out a fresh installation of Oracle Applications Release 12, or as part of an upgrade from Release 11i to Release 12. The book also describes the steps needed to install the technology stack components only, for the special situations where this is applicable.

Oracle Applications Upgrade Guide: Release 11i to Release 12:

This guide provides information for DBAs and Applications Specialists who are responsible for upgrading a Release 11i Oracle Applications system (techstack and products) to Release 12. In addition to information about applying the upgrade driver,

xxiv

it outlines pre-upgrade steps and post-upgrade steps, and provides descriptions of product-specific functional changes and suggestions for verifying the upgrade and reducing downtime.

Oracle Applications Patching Procedures:

This guide describes how to patch the Oracle Applications file system and database using AutoPatch, and how to use other patching-related tools like AD Merge Patch, OAM Patch Wizard, and OAM Registered Flagged Files. Describes patch types and structure, and outlines some of the most commonly used patching procedures. Part of Maintaining Oracle Applications, a 3-book set that also includes Oracle Applications Maintenance Utilities and Oracle Applications Maintenance Procedures.

Oracle Applications Maintenance Utilities:

This guide describes how to run utilities, such as AD Administration and AD Controller, used to maintain the Oracle Applications file system and database. Outlines the actions performed by these utilities, such as monitoring parallel processes, generating Applications files, and maintaining Applications database entities. Part of Maintaining Oracle Applications, a 3-book set that also includes Oracle Applications Patching Procedures and Oracle Applications Maintenance Procedures.

Oracle Applications Maintenance Procedures:

This guide describes how to use AD maintenance utilities to complete tasks such as compiling invalid objects, managing parallel processing jobs, and maintaining snapshot information. Part of Maintaining Oracle Applications, a 3-book set that also includes Oracle Applications Patching Procedures and Oracle Applications Maintenance Utilities.

Oracle Alert User's Guide:

This guide explains how to define periodic and event alerts to monitor the status of your Oracle Applications data.

Oracle Application Framework Developer's Guide:

This guide contains the coding standards followed by the Oracle Applications development staff to produce applications built with Oracle Application Framework. This guide is available in PDF format on OracleMetaLink and as online documentation in JDeveloper 10g with Oracle Application Extension.

Oracle Application Framework Personalization Guide:

This guide covers the design-time and run-time aspects of personalizing applications built with Oracle Application Framework.

Oracle Applications Concepts:

This book is intended for all those planning to deploy Oracle E-Business Suite Release 12, or contemplating significant changes to a configuration. After describing the Oracle Applications architecture and technology stack, it focuses on strategic topics, giving a broad outline of the actions needed to achieve a particular goal, plus the installation andconfiguration choices that may be available.

xxv

Oracle Applications Flexfields Guide:

This guide provides flexfields planning, setup, and reference information for the Oracle Applications implementation team, as well as for users responsible for the ongoing maintenance of Oracle Applications product data. This guide also provides information on creating custom reports on flexfields data.

Oracle Applications Multiple Organizations Implementation Guide:

This guide describes the multiple organizations concepts in Oracle Applications. It describes in detail on setting up and working effectively with multiple organizations in Oracle Applications.

Oracle Applications Supportability Guide:

This manual contains information on Oracle Diagnostics and the Logging Framework for system administrators and custom developers.

Oracle Applications System Administrator's Guide Documentation Set:

This documentation set provides planning and reference information for the Oracle Applications System Administrator. Oracle Applications System Administrator's Guide - Configuration contains information on system configuration steps, including defining concurrent programs and managers, enabling Oracle Applications Manager features, and setting up printers and online help. Oracle Applications System Administrator's Guide - Maintenance provides information for frequent tasks such as monitoring your system with Oracle Applications Manager, managing concurrent managers and reports, using diagnostic utilities, managing profile options, and using alerts. Oracle Applications System Administrator's Guide - Security describes User Management, data security, function security, auditing, and security configurations.

Oracle Applications User's Guide:

This guide explains how to navigate, enter data, query, and run reports using the user interface (UI) of Oracle Applications. This guide also includes information on setting user profiles, as well as running and reviewing concurrent requests.

Oracle Integration Repository User's Guide:

This guide covers the employment of Oracle Integration Repository in researching and deploying business interfaces to produce integrations between applications.

Oracle Workflow Administrator's Guide:

This guide explains how to complete the setup steps necessary for any product that includes workflow-enabled processes. It also describes how to manage workflow processes and business events using Oracle Applications Manager, how to monitor the progress of runtime workflow processes, and how to administer notifications sent to workflow users.

Oracle Workflow Developer's Guide:

This guide explains how to define new workflow business processes and customize existing Oracle Applications-embedded workflow processes. It also describes how to define and customize business events and event subscriptions.

xxvi

Oracle Workflow User's Guide:

This guide describes how users can view and respond to workflow notifications and monitor the progress of their workflow processes.

Oracle Workflow API Reference:

This guide describes the APIs provided for developers and administrators to access Oracle Workflow.

Oracle Financials and Oracle Procurement Functional Upgrade Guide: Release 11i to Release 12:

This guides provides detailed information about the functional impacts of upgrading Oracle Financials and Oracle Procurement products from Release 11i to Release 12. This guide supplements the Oracle Applications Upgrade Guide: Release 11i to Release 12.

Oracle Financials Concepts Guide:

This guide describes the fundamental concepts of Oracle Financials. The guide is intended to introduce readers to the concepts used in the applications, and help them compare their real world business, organization, and processes to those used in the applications.

Oracle Financials Glossary:

The glossary includes definitions of common terms that are shared by all Oracle Financials products. In some cases, there may be different definitions of the same term for different Financials products. If you are unsure of the meaning of a term you see in an Oracle Financials guide, please refer to the glossary for clarification. You can find theglossary in the online help or in the Oracle Financials Implementation Guide.

Oracle Financials Implementation Guide:

This guide provides information on how to implement the Oracle Financials E-Business Suite. It guides you through setting up your organizations, including legal entities, and their accounting, using the Accounting Setup Manager. It covers intercompany accounting and sequencing of accounting entries, and it provides examples.

Oracle Financials RXi Reports Administration Tool User Guide:

This guide describes how to use the RXi reports administration tool to design the content and layout of RXi reports. RXi reports let you order, edit, and present report information to better meet your company's reporting needs.

Oracle Advanced Collections Implementation Guide:

This guide describes how to configure Oracle Advanced Collections and its integrated products. It contains the steps required to set up and verify your implementation of Oracle Advanced Collections.

Oracle Advanced Collections User Guide:

This guide describes how to use the features of Oracle Advanced Collections to manage your collections activities. It describes how collections agents and managers can use Oracle Advanced Collections to identify delinquent customers, review payment history

xxvii

and aging data, process payments, use strategies and dunning plans to automate the collections process, manage work assignments, and handle later-stage delinquencies.

Oracle Approvals Management Implementation Guide:

Use this guide to learn how to implement Oracle Approvals Management (AME). AME is a self-service Web application that enables users to define business rules governing the process for approving transactions in Oracle Applications where AME has been integrated.

Oracle Bill Presentment Architecture User Guide:

This guide provides you information on using Oracle Bill Presentment Architecture. Consult this guide to create and customize billing templates, assign a template to a rule and submit print requests. This guide also provides detailed information on page references, seeded content items and template assignment attributes.

Oracle Cash Management User Guide:

This guide describes how to use Oracle Cash Management to clear your receipts, as wellas reconcile bank statements with your outstanding balances and transactions. This manual also explains how to effectively manage and control your cash cycle. It providescomprehensive bank reconciliation and flexible cash forecasting.

Oracle Credit Management User Guide:

This guide provides you with information on how to use Oracle Credit Management. This guide includes implementation steps, such as how to set up credit policies, as well as details on how to use the credit review process to derive credit recommendations that comply with your credit policies. This guide also includes detailed information about the public application programming interfaces (APIs) that you can use to extend Oracle Credit Management functionality.

Oracle E-Business Tax Implementation Guide:

This guide provides a conceptual overview of the E-Business Tax tax engine, and describes the prerequisite implementation steps to complete in other applications in order to set up and use E-Business Tax. The guide also includes extensive examples of setting up country-specific tax requirements.

Oracle E-Business Tax Reporting Guide:

This guide explains how to run all tax reports that make use of the E-Business Tax data extract. This includes the Tax Reporting Ledger and other core tax reports, country-specific VAT reports, and Latin Tax Engine reports.

Oracle E-Business Tax User Guide:

This guide describes the entire process of setting up and maintaining tax configuration data, as well as applying tax data to the transaction line. It describes the entire regime-to-rate setup flow of tax regimes, taxes, statuses, rates, recovery rates, tax jurisdictions, and tax rules. It also describes setting up and maintaining tax reporting codes, fiscal classifications, tax profiles, tax registrations, configuration options, and third party service provider subscriptions. You also use this manual to maintain

xxviii

migrated tax data for use with E-Business Tax.

Oracle E-Business Tax: Vertex Q-Series and Taxware Sales/Use Tax System Implementation Guide:

This guide explains how to setup and use the services of third party tax service providers for US Sales and Use tax. The tax service providers are Vertex Q-Series and Taxware Sales/Use Tax System. When implemented, the Oracle E-Business Tax service subscription calls one of these tax service providers to return a tax rate or amount whenever US Sales and Use tax is calculated by the Oracle E-Business Tax tax engine. This guide provides setup steps, information about day-to-day business processes, and a technical reference section.

Oracle General Ledger Implementation Guide:

This guide provides information on how to implement Oracle General Ledger. Use this guide to understand the implementation steps required for application use, including how to set up Accounting Flexfields, Accounts, and Calendars.

Oracle General Ledger Reference Guide:

This guide provides detailed information about setting up General Ledger Profile Options and Applications Desktop Integrator (ADI) Profile Options.

Oracle General Ledger User's Guide:

This guide provides information on how to use Oracle General Ledger. Use this guide to learn how to create and maintain ledgers, ledger currencies, budgets, and journal entries. This guide also includes information about running financial reports.

Oracle HRMS Documentation Set:

Th