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    5.1 INTRODUCTION

    Having been introduced in the previous section to professional ethics and the fundamental principles of ethical behaviour, you will now be familiar with the principles of professional

    competence and due care. The professional accountant should endeavour to carry out their 

     professional duties effectively, to meet deadlines, and to meet minimum expectations.

    The professional accountant in the corporate sector will be required to meet the expectations set

     by their employer. These expectations will undoubtedly be higher than will be achieved by

    simply complying with the fundamental principles.

    Therefore, it can be seen that the professional accountant is usually expected to have regard to

    levels of behaviour and performance that extend beyond basic professional competence and due

    care. This may be described as ‘best practice’. The professional accountant must  comply with the

    fundamental principles of ethical behaviour, but should also aspire to best practice.

    An employee either in practice or in business! should understand and comply with the

     procedures established by their employer. "n addition, they have a personal responsibility with

    regard to their effectiveness within the organisation. These responsibilities include managing

    themselves and their own wor#load effectively, communicating and reporting appropriately andin some cases handling potential areas of conflict. The remainder of this section considers these

    various factors in order to maximise personal effectiveness.

    5.2 CHARACTERISTICS OF PERSONAL EFFECTIVENESS

    At wor#, the main characteristics of personal effectiveness are as follows$

    • Timeliness

    • Accuracy %iteracy and numeracy!

    • &lexibility

    • 'ooperativeness

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    5.2.1 TIMELINESS

    Accounting and boo##eeping wor# is usually dependent on tight deadlines, particularly when

    there are requirements to file accounts by set dates to comply with law see (ection ).*!.

    "n an organisation, boo##eeping must be #ept up+to+date in order to provide meaningful data, and

    management accounts need to be available in time to provide information for decision+ma#ing.

    "n order to consistently meet deadlines, a professional needs to have effective time management

    s#ills.

    This will involve$

    Objectives o ti!e !"#"$e!e#t

    The overarching obective of time management may be said to be the reduction or elimination!

    of wasted time, by reducing errors and inefficiencies. This will involve$

    • -lanning each tas# to the extent necessary

    • or#ing at a reasonable pace but not rushing!

    • Avoiding errors getting it right first time!

    • /eviewing your wor#, or as#ing someone else to review it, when no other chec#s are

    available in other words avoiding unnecessary duplication of effort!

    • 0nsuring that all wor# is underta#en by the appropriate person, and delegated as

    appropriate

    "n order to achieve this, you will need to$

    • -lan the use of your time over a given period a day, wee# or month!

    • 0nsure the necessary resources will be available to you over that period

    • 1nderstand the lin#s and dependencies between  tas#s can some things be done at thesame time as each other, or is one dependent on the other2!

    5.2.1 TIMELINESS

    P%"##i#$ ove& " $ive# 'e&io(

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    -lanning the effective use of your time may involve the use of any of the following$

    • 'alendars and diaries to log meetings, other activities and deadlines!

    • (chedules showing tas#s to be achieved each day or each wee# 

    • Tas# lists to identify tas#s outstanding and the order in which they are to be completed!

    • Activity logs to record what has been completed and how long it has ta#en 3 learning

    from experience!

    • -roect plans to ensure larger proects are completed expeditiously!

    Reso)&ces

    The tas#s you set yourself to complete on a given day or in a given wee# will usually require

    resources. &or example, these may ta#e the form of$

    • (upporting staff 

    • %ine manager support

    • Access to "T facilities

    • 'lient contact time

    "t will often be advisable to discuss your planning with a manager, and those with whom you will

    need to interact during the course of each assignment.

    U#(e&st"#(i#$ "ctivit* %i#+s "#( (e'e#(e#cies

    This forms part of the detailed planning of an assignment, and specifically requires the

    following$

    • (etting out a timeframe for the whole assignment

    • "dentifying precisely which tas#s need to be completed

    • "dentifying who should be assigned to each tas# 

    • Assessing how long each tas# should ta#e

    • "dentifying those tas#s that must be completed sequentially and the preferred order in

    which they should be performed!

    • Assigning a deadline to each tas# 

    • "dentifying those tas#s in respect of which timing is unimportant, and scheduling them in

    accordance with resources available

    • 4rawing up a schedule or proect plan! for the completion of all the tas#s

    • "dentifying the critical path

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    5.2.1 TIMELINESS

    Example:

    The accounts team in a small wholesale company has to produce quarterly draft financial

    accounts within one week of the period end. The period end is 30 June; the planning is

    taking place in the middle of June; and the final accounts must be available for a Board

    meeting on July. The following tasks are to be carried out !listed in a random order"#

    Table A

    Activity Estimated time

    $ount and value closing inventories %.0 hours!supervising& warehouse staff"

    'repare and review the final accounts (.) hours

    $alculate and account for depreciation charge 0.* hours

    'rocess final ad+ustments 3.0 hours

    'repare draft financial accounts ,.) hours-iscuss draft financial accounts with the responsible officer (.) hours

    dentify and account for the movement in accruals andprepayments

    3.) hours

    /econcile the bank statement with the cash book and thegeneral ledger 

    (.0 hours

    1tract the trial balance ,.) hours

    $onsider the recoverability of receivables2 and account forthe movement in provision

    (.) hours

    By preparing the above table the following steps have been completed2 in other words#

    ,. dentifying which tasks that must be completed

    (. dentifying how long each task is estimated to take

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    The ne1t step is to identify which tasks must be done in sequential order2 and which

    may be performed alongside each other. 

    5.2.1 TIMELINESS

    n order to be able to prepare draft accounts2 all the accounting entries must have been proc

    need to have been completed before e1tracting the trial balance and producing the first draft#

    Table B

    Activity Duati!"

    $alculate and account for depreciation charge 0.* hoursdentify and account for the movement in accruals andprepayments

    3.) hours

    /econcile the bank statement with cash book and the generalledger 

    (.0 hours

    $onsider the recoverability of receivables2 and account for themovement in provision

    (.) hours

    These tasks may be performed in any order or at the same time although it would be

    advisable to carry out the bank reconciliation first2 to gain confidence in postings made to

    the nominal ledger. The trial balance may then be e1tracted2 and the draft financial accounts

    prepared.

    Before the final accounts can be produced2 the draft accounts need to be reviewed with the

    responsible officer such as the finance director2 and final ad+ustments agreed. The sequence

    of events at this stage is critical2 and so the table below sets out the final sequence of 

    activities in order#

    Table #

    Activity Duati!"

    1tract the trial balance ,.) hours

    'repare draft financial accounts ,.) hours

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    -iscuss draft financial accounts with the responsible officer (.) hours

    'rocess final ad+ustments 3.0 hours

    'repare and review the final accounts (.) hours

    ote2 however2 that before any of the tasks in Tables 4 and B are addressed2 the countingand valuing of inventories must take place. $learly2 this must occur on 30 June2 and thistask itself will require careful planning.

    The previous lists of tasks can be shown as a network diagram. n the diagram that follows2

    the critical path is identified by the shaded bo1es. This indicates the minimum amount of 

    time in which the whole series of tasks may be completed. ach bo1 represens an activity2

    and - represents the duration of the activity.Net$!% dia&am '! t(e pepaati!" !' 'i"al acc!u"ts

    5.2.2 A##)*A#+ ,LITE*A#+ AND N)ME*A#+-

     4 key aspect of competence in accounting is the ability to work and communicate effectively

    accurately and in the appropriate way2 both verbally and numerically.

     4 professional accountant must be accurate in their work and must seek to minimise errors5ome of the tools available to accountants to help them include email2 presentation software

    accounting packages2 spreadsheets and databases. 4ccountants should make the most o

    these tools to effectively retrieve2 prepare2 analyse2 present and report information.

    ffective communication is very important to the work of an accountant. 4n accountant mus

    develop skills to use relevant media to convey information to users and to communicat

    internally with colleagues and managers.

    ffective and accurate communication can involve the use of the following#

    • mails

    • /eports

    • 6emos

    • Telephone or face to face

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    • 6eetings and presentations

    • 5preadsheets

    • -atabases

    7

    The competent accountant will understand which of the above media to use in differensituations and for different purposes.

    5.2.2 A##)*A#+ ,LITE*A#+ AND N)ME*A#+-

    Email

    mail is the most popular medium of communication. t is fast; it can reach a large number o

    people !over a wide geographical area"; and2 if used properly2 it provides a useful trail o

    evidence.

    The organised accountant will create electronic folders2 under various sub+ect headings2 fo

    easy retrieval of emails if necessary. The use of a scanner and appropriate software means tha

    almost any business document may be attached to an email. mail retrieval is also made easie

    by sorting the emails within a folder by sender2 date sent or sub+ect matter.

    8owever2 emails should be used with caution. 9rganisations should document protocols and

    procedures for use of email. The language used in email should be clear and unambiguous.

    mails need to be carefully composed2 in order to avoid confusion or offence to the reader.

    mail security may also be an issue. $omputer security and T systems will have an impact

    on confidentiality. T systems should be in place to ensure that emails can be securely stored

    and retrieved.

    *ep!ts

    The professional accountant will sometimes be required to write reports2 either to colleagues

    or to e1ternal users. ach report should be produced for a specific ob+ective and audience.

    /eports are effective in providing information to support decision:making.

    /eports should include the following#

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    7 addressee!s"

    7 writer!s"

    7 sub+ect matter  

    7 date on which it was written

    /eports of a certain length or comple1ity might also include#

    7 4 clear statement of the ob+ectives of the report $oncise conclusions

    7 4n e1ecutive summary

    hen considering the style of the report2 consider the following#

    'ay attention to the structure2 using a hierarchy of headings2 and labeling them as

    appropriate !,2 a"2 !i"2 etc."

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    interaction is required and where a face:to:face meeting is not possible for any reason.

    9ther occasions when telephone conversations are preferable to written

    communications or meetings include the following#

    • hen time is short2 and an instant feedback is required

    • hen it is necessary to clarify issues where misunderstandings have occurred2

    or might occur 

    • hen politically sensitive or subtle messages need to be conveyed with tact

    • henever it is desirable to establish a dialogue !or an informal atmosphere"

    Meeti"&s a"d pese"tati!"s

    f a face to face meeting is not possible2 internet based teleconferencing might be the

    solution. These may involve several participants and the use of the internet. $omputer 

    workstation connectivity between participants can allow presentations to be given in the

    form of a virtual =face to face> meeting.

    ?ormal presentations are usually used in meetings when imparting detailed information

    to a group of people. 'resentations may also be delivered through teleconferencing or 

    via the internet.

    'resentations usually benefit from the support of visual aids2 such as flip charts2 whiteboards2 or software packages. deas and concepts are clearly e1plained with the use of visuals2 such as graphs2 diagrams2 quotes and bullet points. These are an effective way tohighlight important points and assist the audience in retaining key information.

    Speads(eets 5preadsheets are versatile and powerful software tools. They can allow

    easy and accurate storage and processing of detailed numerical information2 including a

    wide range of formulae2 financial functions and chart functions which are most useful tofinancial and cost accountants. The applications for which spreadsheets are useful for 

    accountants include the following e1amples#

    Bud&ets a"d cas( 'l!$ '!ecasts using @5

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    5.2.2 A##)*A#+ ,LITE*A#+ AND N)ME*A#+-

    Databases

    -atabases are powerful software tools for storing2 processing2 updating and retrieving

    large amounts of data2 such as customer lists2 stock items2 price lists2 non:current asset

    registers2 and customer A supplier accounts.

    -atabases allow information to be stored by field2 record and file. These can be

    searched2 updated2 retrieved and manipulated quickly and easily. 4n e1ample could be

    a customer database which is divided into the following two main files#

    /#ust!mes !$i"& 0 13444

    /#ust!mes !$i"& 6 13444

     4 file is a collection of records !in other words : customer names". /ecords contain

    single pieces of data known as fields.

    5uch a file structure is shown below.

    7ile: =$ustomers owing @ C,2000>

    *ec!d: $ustomer name

    7ield A:  4ddress

    7ield B: Telephone number 

    7ield #: 4mount owing

    n this database the accountant can retrieve from the relevant customer file2 a particular 

    customer record and update fields 42 B or $ at any time2 or these fields can be updated

    automatically from another linked programme D this is known as an integrated

    database.

    /ules can be set within the database to move records from one file to another. ?or 

    e1ample2 if the customer balance field $ were to fall below C,20002 the record could be

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    automatically transferred to the file called =$ustomers owing E C,2000>.

    The accountant can use databases to work more effectively by allowing large amounts of data to be easily and logically stored2 constantly kept up:to:date and instantly retrieved.

    5.2.8 7LE9IBILIT+

     4 professional accountant should be able to work fle1ibly. This is important because

    many tasks are interdependent2 or demanding deadlines have to be met2 and may arise

    at short notice.

     4ccountants must be fle1ible either to meet their employers> needs2 or to satisfy clients.

    They must be responsive to the demands of others2 and could be required to carry out a

    wide range of tasks. Time management skills and clear communication are essential.

    This is in order to fully convey and understand the ob+ectives and scope of each task2

    and to satisfy the clientAemployer. hen accepting a task or pro+ect2 you must be able to

    deliver the results on time !managing the other demands on your time also"2 and

    remember to make it clear if you need more time or additional resources.

    'lan each task or assignment undertaken. 4s a task progresses2 you should be

    prepared to fle1 the plan according to new information that is discovered. There will be

    occasions when2 due to circumstances beyond the accountant>s control2 a deadline

    cannot reasonably be met. This will not only mean a change to the assignment plan2 but

    also the change will need to be communicated !and the reasons for it" to the client !or 

    your line manager". There will also be occasions when the accountant will be required

    to work additional hours to ensure that deadlines are met or meetings take place when

    convenient for the ma+ority.

    ?le1ibility also means being able to work with a variety of people2 in different situations2

    and accepting that things cannot always be easy. ?le1ibility is not simply having the abilityto perform many different tasks2 but also having the attitude that enables you to adapt todifferent situations.

    5.2. #;ENESS

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    Finked to fle1ibility2 professionals need to cooperate and liaise courteously and

    effectively with colleagues2 managers2 clients and e1ternal parties2 such as potential

    investors2 ta1ation authorities and regulatory bodies etc. They should also be able to

    manage2 resolve or refer conflicts when they arise.4ccountants are part of a team

    who produce2 communicate and report financial information. t is essential to cooperate

    both internally and e1ternally of the organisation2 with managers2 colleagues2 clients and

    other authorities.

    The professional accountant is employed to provide finance related services2 and is

    e1pected to be responsive to the needs of others. The accountant must be mindful of 

    the time and resources available2 and manage the e1pectations of others !in other 

    words2 not take on work that they will be unable to perform competently".

    n order to work effectively2 you will need to obtain information from a variety of sources.This will require cooperation between you and those that provide the information2 toensure that the relevant information is received2 accurately and on time. 4t times2 theaccountant may also be required to cooperate with third parties such as auditors or ta1authorities2 in order to enable their employing organisations to comply with legalobligations. 4ccountants also need to know when and to whom they must report or submitinformation. This was covered to some e1tent under legal obligations in 5ection 3.% onreporting and filing requirements. They may also2 as part of their professional duties2 berequired to report certain matters to higher authorities under particular circumstances.

    5.2. #;ENESS

     4ccountants like other professionals should always be aware of their reporting

    responsibilities within an organisation. This means knowing the following#

    • ho you immediately report to !your line manager" and your reporting

    responsibilities

    • ho reports to you !if applicable" and their reporting responsibilities

    • ho else to keep informed of activities2 problems or performance issues as they

    arise

    • ho to refer situations of conflict or disagreement to2 in the event of a conflict

    arising and remaining unresolved through the usual channels

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    #!"'licts a"d t(ei es!luti!"

    n many organisations where resources are scarce2 deadlines are tight and demands

    placed on human resources are pressurised2 conflicts can often arise.The professional

    is e1pected to deal with these situations in a manner which is consistent with the fivefundamental principles2 particularly ob+ectivity and professional behaviour.

    $onflict can be defined as an incompatibility of goals or values between two or moreparties in a relationship. The common sources of conflict will now be e1amined.

    5.2. #;ENESS

    Ec!"!mic c!"'lict involves competing for scarce resources such as can happen when

    budgets are being negotiated and set.

    >alue c!"'lict  involves disagreements caused by differing personal values2

    perceptions2 attitudes and beliefs. This will be covered in more detail in 5ection %.

    =!$e c!"'lict occurs when each party wishes to increase or ma1imiGe the amount of 

    influence that they can e1ert in a relationship. n business conflicts this can arise

    between people of different levels within a management structure or between those of 

    equivalent official status2 but usually occurs because one party wishes to impose their 

    will over colleagues2 to gain or increase control.

    6ost conflicts involve a mi1ture of sources. ?or e1ample2 budgetary negotiations

    typically involve economic competition2 but may also take the form of a power struggle

    between managers or subordinates.

    neffective communication can create unnecessary conflict. Fack of skills in communicating

    in a clear2 respectful and sensitive fashion often results in confusion2 hurt and anger2 all of which can create or escalate conflict. 5ometimes conflict or resentment can arise due to alack of2 or perceived lack of2 communication. n addition2 parties may have differentperceptions about the facts of a situation. t is only when they properly share informationand clarify their perceptions that the conflict can begin to be resolved.

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    5.2. #;ENESS

    Types !' c!"'lict

    • nterpersonal

    • /ole

    • ntergroup

    I"tepes!"al c!"'lict occurs when two individuals have incompatible needs2 goals2 or 

    approaches in their relationship. $ommunication breakdown is often an important

    source of interpersonal conflict and learning effective communication skills is invaluable

    in preventing and resolving such difficulties. 'ersonality or value based conflicts are

    caused by differences in approach or style in working with people that are not

    resolvable. ?or e1ample2 if both parties in a relationship have a high need for power and

    both want to be dominant in the relationship2 a power struggle can occur.

    *!le c!"'lict  involves differences or amibiguities in role definitions2 e1pectations or 

    responsibilities between individuals who are interdependent in an organisation. f there

    is lack of clarity in +ob roles in an organisation or unclear boundaries of responsibilities2

    then conflict can occur2 which can bring about negativity or unwillingness to co:operate.

    This type of conflict can often be confused with interpersonal conflict2 and resolution istherefore more complicated. This type of conflict is avoided if specific roles and

    responsibilities are very clearly laid out and understood by all.

    I"te&!up c!"'lict occurs between departments or teams in the same organisation andbetween management groups. This type of conflict is often the result of departmentsbecoming isolated from each other or competing with each other. $ompetition for scarceresources or comparisons between working conditions and perceived inequalities areoften common sources of intergroup conflict. The costs of intergroup conflict can be high inboth economic and social terms for individuals2 and destructive for the organisation as awhole.

    Met(!ds !' #!"'lict *es!luti!"

    /egardless of the source of conflict2 it can result in alternative outcomes depending on

    the approach taken. f conflict can be managed creatively2 solutions can be found that

    are mutually satisfactory to both parties. 5ometimes this will involve a re:distribution of 

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    resources or power that is perceived as being fairer2 or it may be resolved by increasing

    the available resources. $reative outcomes are more likely when the parties are

    interdependent2 and where both are open to see the benefit from a given solution.

    There are three general strategies which have been identified to resolve conflict; win:lose2 lose:lose2 and win:win !originally from Blake2 5hepard H 6outon2 ,I%&".

    T(e $i"

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    ?.1 INT*;D)#TI;N

    hen facing a difficult dilemma at work is it enough for a professional accountant to

    obey the law and adhere to fundamental principles of professional ethicsK

    8aving a good knowledge of the law and applying fundamental principles of professionalethics may not in every instance provide sufficient guidance on what e1actly to do.'ersonal values and personal integrity play a part in the process.

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    ,.2 RULES V PRINCIPLES

    (hould conduct and behaviour be guided by rules or by principles2 This is an important debate in

    accounting regulation and in financial reporting.&or clarity, we need to define what is meant by

    these terms$

     A rule  externally compels someone, through force, threat or punishment, to do the things

     someone else has deemed good or right. People obey or break rules.

     A principle  internally motivates people to do the things that seem good and right. People

    develop principles by working and living with people with similar principles and seeing the

     positive consequences and real benefits of appropriate conduct.

    Having detailed rules is simpler and more effective as it ensures that accountants comply with

    requirements precisely and behave appropriately.

    However, if a set of overriding principles are agreed upon and believed in, then such detailed

    rules aren’t always necessary. -rofessionals would #now how to behave in a given situation by

    applying their personal values and integrity to interpret the principles to the specific

    circumstances that they face and by arriving at the right decision naturally.

    Although rules can be detailed, they cannot cover every situation + they could not be fully

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    applicable or clear. "t may be necessary to rely on a set of general principles for guidance in

    addition to the rules which are prescribed.

    There are laws and professional codes of conduct that must be complied with, but a

     professional’s behaviour and actions should also be determined by the broader consequences and

    what is morally right, derived from accepted principles.

    &ailures in accounting and financial reporting in the cases of 0nron, orldcom, -armalat and

    the global ban#ing crisis were not necessarily due to accountants brea#ing rules and regulations,

     but to a lac# of consideration of the broader consequences.

    -ractices such as ‘creative accounting’ are based on a belief that as long as the ‘letter’ of the law

    and accounting regulations are complied with, then all is well. This demonstrates a

    fundamentally immature attitude to ethics and business. This attitude perceives rules as barriers

    or obstacles to be overcome and fails to recognise that wider principles are usually involved.

    This is not a view which is morally or ethically acceptable.

    ?.2 *)LES > =*IN#I=LES

    Example:

     An accounting rule states that inventory must be shown on the statement of financial 

     position at the lower of cost or net realisable value (NRV). This rule tells the accountant 

    (for example, in a manufacturing company) that if the selling price of an item is less

    than its full cost, then a loss must be written own immeiately through reucing the

    value of the inventory an reucing gross profit. The rule also gives specific guiance

    on how the respective valuations of the full cost an the net realisable value of the

    inventory shoul be arrive at.

     4 ules  focused accountant facing a self:interest or intimidation threat might bemotivated to avoid an inventory write:down and to maintain gross profit in the

    company>s2 and possibly in the shareholders>2 short:term interests. Their attitude might

    be to try and +ustify2 through a particular interpretation of the rule2 possibly relating to the

    calculation of conversion costs2 that the cost of the inventory itself is lower than it really

    is. They might also e1amine ways in which the application of different cost formulae

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    could be used to achieve this end or may look further for supporting evidence to +ustify

    that /L is higher than it really is. ?rom a legal and professional perspective some

    people may be of the view that taking this approach would be acceptable.

     4 pi"ciples based accountant is more likely to adopt a different perspective. They woulddemonstrate integrity2 ob+ectivity and professional competence in assessing the =economicsubstance> of the situation rather than merely the =legal form>. They would apply theaccounting concept of pruence which would guide them not to e1plore ways to overstate/L or understate costs and they would write off the loss2 unless it was economically

     +ustified to do otherwise. 5uch an accountant would therefore adopt a =principle> to guidethem to the right decision rather than use or hide behind any comple1ity or e1ploit=loopholes> within particular rules to +ustify a decision that in principle might otherwise bewrong.

    6.3 THE MAIN ETHICAL THEORIES 

     As already explained in this module, professional behaviour is mainly restricted to what 

    complies with the law and with fundamental principles. However at the third level of the decision

     filter explained in the introduction to this module, there is further scope to make choices of 

    behaviour as guided by your own personal values.

     Personal values relate to standards of behaviour that human beings should uphold in the many

     situations in which they find themselves, as friends, parents, children, citizens, teachers, professionals, etc.here are two fundamental questions in identifying which ethical standards to

    uphold!

    ". #hat should personal values be based on$ %. How should these values be applied in specific

     situations$

     &any philosophers and ethicists have tried to answer these critical questions. hey have

     suggested different sources of ethical standards!

    Consequentialism

     A popular way of viewing personal ethics is to consider the consequences of decisions or your 

    actions for other people and yourself. 'sing this theory it is necessary to consider the effect 

    decisions will have and attempt to evaluate these effects. (enerally, this way of thinking 

    determines that an action is right if it leads to the most benefit or )pleasure* and the least )pain* 

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     for the greatest number of people. his is sometimes known as )utilitarianism* 

     As an accounting example, a trainee accountant processing accounting entries should strive to

    work as accurately as possible and minimise errors, because inaccuracy and errors cause

    negative consequences through creating extra work for themselves and colleagues. +rrors and 

    inaccuracies need to be detected and corrected and can lead to unreliability and delay. t is

    therefore beneficial for all to minimise errors even if it takes more time and effort to do so.

     Dut to ot!ers

     Another view of personal ethics is based on duty to others. t determines what is right by

    examining the behaviour or act itself, rather than the consequences of the behaviour as in

    consequentialism above. n this approach to ethics people are expected to behave out of a duty to

    act according to the rules and obligations as generally expected by society or by the profession

    to which someone may belong.

    'sing the above accounting example, the trainee accountant is expected to process accounting 

    entries accurately because a professional accounting trainee is simply expected to do so by his

    employers, by the professional body to which they belong and by society at large, regardless of 

    the actual consequences of this behaviour.

     A simple way to understand the difference between these two ethical perspectives is to think of 

    lying as an act. -onsequentialists might consider a lie to be ethical in certain situations, but only

    if by doing so more benefits than harm would come to all those involved. 'nder the duty to

    others perspective, lying would always be thought of as being wrong within most societies.

     Mirror test 

    nce you have ensured that your behaviour complies with legal requirements and professional 

     standards, you can use a reflective approach or a )mirror test* to apply these ethical perspectives

    in quite a practical way.

     magine you are looking in a mirror and asking yourself these questions!

    / f take this course of action what will happen$ n other words what implications will my

    decision have on people who are affected by my decisions such as clients, customers and 

    investors$

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    / #hat will others think if take this course of action 0 )others* including friends, family,

    my manager, my professional association or the media, etc$

    / s my decision right personally, or do have a moral obligation to do this$ 1 #hat does

    my conscience or my instinct tell me$

    he mirror test reinforces the idea that you are responsible for your own behaviour and you must 

    therefore consider both the consequences of your actions and their moral acceptability before

     you act.

    ?. A==L+IN@ =E*S;NAL AND ETI#AL >AL)ES T;

    DE#ISI;N

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    The prouction manager has been as$e to prepare next year%s buget urgently for the

    &rouction 'irector, so that the overall bugetary targets for the company may be

    finalise.

     As he has not hear officially about the price reuction at the time of submitting the

    buget, the prouction manager inclues the current year%s material cost price as the

    bugete cost an bases his total costs on this, $nowing that this will buil some slac$% 

    into his buget when the price reuction eventually comes through.

    -iscuss the reasons for and against2 from one of the two main ethical perspectives

    aboveK

    =espective:ConsequentialismDuty to Others

     

    *eas!"s:

     

    I"t!ducti!"

    ?irst of all2 from a legal or even professional conduct perspective it could be argued that

    the production manager is within his rights to submit the budget incorporating the

    current prices rather than the e1pected lower prices. 8e has not been told in any official

    capacity that these prices will be reduced. The decision has not yet been formally

    announced and in theory there is an argument for not revising the budget until more is

    known or until anything is finally confirmed. This might be described as a =rules based>

    approach.

    But what if this decision were analysed from either of the two main personal ethics

    perspectives discussed aboveK

    ,. Consequentialism:

    This approach focuses on outcomes or consequences2 and specifically2 ma1imising the

    good and minimising any harm resulting to most people. t is likely that keeping the

    original material costs within the budget will benefit a relatively small number of people2

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    namely the production manager2 who is more likely to receive a profit:related bonus by

    coming in under budget when the prices are reduced. 8owever2 the budget for 

    production costs will be less accurate than it would be if it were to include the

    anticipated2 lower material costs. f the original figures are submitted2 other stakeholders

    including more senior managers and directors2 will have inaccurate information on

    which to base resource allocation and pricing decisions. 5hareholders would also prefer 

    the budgets to be more accurate2 so that the company can be run more effectively.

    naccurate information in the budget about material costs may also lead to higher costs

    to customers2 who will presumably have to pay higher prices for longer2 than might have

    been the case if the correct2 lower2 materials costs had been included in the original

    budget.

    (. Duty to others:

    5omeone thinking of their duty to others2 including their profession2 would consider howthe manager should act 2 without focusing on the effects. f the manager has been issuedwith rules to follow when preparing the budget2 then these should be followed. n theabsence of such rules2 it could be argued that most people would consider that themanager has a duty to those relying on information in the budget2 and therefore2 thebudget should be as accurate as possible. Therefore2 the right thing to do would be toinclude the most likely !lower" cost of materials in the budget2 adding a note to e1plain anydoubts the manager has about this. Mnowingly concealing relevant information aboutfuture material prices when preparing a production cost budget would be perceived by

    others2 including the accounting profession2 as being morally wrong.

    ,.5 MA-IN ETHICAL DECISIONS

    5a#ing ethical decisions requires the legal aspects and professional ethics to be considered first,

    to eliminate any options which are either illegal or unprofessional. The remaining options require

    interpretation through personal values. This process can benefit from exploring the ethical

    aspects of a decision in a structured method and weighing up the considerations of ta#ing each

    course of action.

    The more difficult and unusual the ethical choices faced, the more helpful it is to discuss the

    dilemma as long as the fundamental principle of confidentiality is not breached. 6y careful

    exploration of the problem, aided by the insights and different perspectives of others, it is

     possible to ma#e better ethical choices.

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    The following framewor# for ethical decisions is a useful method for exploring ethical dilemmas

    and identifying ethical courses of action.

    ,., FRAME/OR- FOR ETHICAL DECISION0MA-IN

    "n (ection 7.8 a framewor# for ethical decision+ma#ing was introduced which can help someone

    identify alternative courses of action in specific circumstances or when facing ethical dilemmas$

    The framewor# contained the following five questions$

    • hat are the relevant facts2

    • hat are the ethical issues involved2

    hich fundamental principles are being threatened2• 4o internal procedures exist that mitigate the threats2

    • hat are the alternative courses of action2

    This framewor# will now be used to analyse a case study introduced in (ection 9. The case study

    will require you to put yourself in the role of an accountant wor#ing in a small organisation who

    faces some difficult choices and has to decide what to do next. The accountant will have to ta#e intoaccount legal, professional and personal factors when coming to their decisions and will have to

    reflect on their actions once they have finished.