12th edition nygh.on.ca patient services · pdf file2. patient services directory at north...

PATIENT SERVICES D I R E C T O R Y

12th Editionnygh.on.ca

2 Patient Services Directory

At North York General (NYGH) we are committed to providing the best care and experience for our patients and their families. We are driven to advance health quality and sustainability through learning, inquiry and innovation.

NYGH’s vision is based on what you, our patients and families, value. Together we developed our Patient Values, which include: respect, equity, safety, patient-focus, excellence, communication and trust. The Patient Values clearly set a bar of excellence that everyone at NYGH works to live up to.

Our governance and leadership are committed to providing the best family-focused care possible and to create a great work environment for our staff, physicians and volunteers.

NYGH is a leader in a number of areas. We are an early adopter of eHealth strategies that are transforming how we provide quality care and ensure patient safety. We were among the first hospitals to employ process improvement tools to advance the way we deliver care and we are a leading academic hospital, preparing the health care providers of the future. We are achieving great things and our approach gives us the direction, the focus and the means to measure how we are doing. There is much work to be done, but optimism combined with wisdom, enthusiasm, and our learning culture will help us achieve our aspirations.

As a community teaching hospital we are guided by our mission to provide compassionate and quality care to diverse communities in north Toronto and beyond. Together we’re family and we are committed to being a community of success: serving with kindness.

Dr. Tim Rutledge President & CEO

Welcome to North York General

A Message from the President & CEO

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PLEASE NOTE: We are constantly changing to meet your needs. The information presented here may be subject to change.

Table of Contents

About North York General (NYGH) ................................... 4

Directory: Clinics, Programs, Services and Units

NYGH Sites ....................................5NYGH Medical Clinics and Programs .......................................5NYGH Non-Medical Services ........8 NYGH Patient Care Unit Nursing Stations ............................9

Admission InformationRegistration ................................11Accommodations (Hospital Rooms) ........................11Insurance Information ..................11Discharge (Going Home) ............11

Your PrivacyCollection of Personal Health Information ..................................12Important Information .................12Uses and Disclosure of Personal Health Information ......................12Contact Us .................................12

Your Safety ...........................13

North York General Hospital Foundation............................14

Patient Values .......................15

Additional InformationCare Concerns ............................16Chapel ........................................16Consumer Health Education Library .........................................16Fire Alarms and Exits .................16Pharmacy ....................................16Cafeteria and Food Services .......17Infection Prevention and Control .......................................18Local Information ........................18Parking ........................................19Patient Satisfaction Survey ..........19Shops at the General Site ...........20Visiting Hours ..............................20

Areas of CareCancer Care ...............................21Caring for Seniors .......................21Child and Teen Program .............21Diabetes ......................................21Diagnostic Imaging .....................21Emergency and Urgent Care .....22Family and Community Medicine ....................................22Genetics .....................................22Laboratory Medicine ..................22Maternal Newborn Care..............23Medicine and Elder Care ............23Mental Health .............................23Surgery .......................................23

Index of Contributing Advertisers ...........................24


About North York General

North York General (NYGH) has proudly served our community since 1968. As one of Canada’s leading community academic hospitals, affiliated with the University of Toronto, we offer a wide range of acute care, ambulatory and long-term care services.

We provide the best care possible for our patients and their families by focusing on operational and clinical excellence, learning and innovation, as well as being an active partner in the broader health care system. We are driven by an ongoing commitment to continually improve the services we provide to best meet the needs of our community and our employees.

Our 5,000 staff, physicians and volunteers embrace the belief that patients and their families are at the heart of everything we do. Our community academic hospital has solidified its reputation as the training institution of choice for many resident physicians, nurses and other health care providers. We are partners and are affiliated with many academic and research institutions.

NYGH is a member of the Central Local Health Integration Network (LHIN). With their support, our hospital continues to build on our strengths as a caring and innovative partner in health care for the region we serve.

Our Sites NYGH is a three-site community hospital serving north central Toronto and southern York Region.

General Site: Our largest facility, the General Site, is located at 4001 Leslie Street and offers a full range of services. All inpatient acute care services are located at the General Site. Our 24-hour full service Charlotte & Lewis Steinberg Emergency is one of Canada’s busiest emergency departments.

Branson Ambulatory Care Centre: Our Branson Ambulatory Care Centre is located at 555 Finch Avenue West and offers a wide variety of outpatient services. Our Urgent Care Centre, also located at the Branson, is open weekdays from 9:00 a.m. - 7:00 p.m. and weekends/holidays from 9:00 a.m. - 3:00 p.m., serving the urgent care needs of our community.

Seniors’ Health Centre: The Seniors’ Health Centre is a long-term care facility located at 2 Buchan Court, providing inpatient and outpatient services for seniors. The primary focus of Specialized Geriatric Services is to help seniors living in our community maintain their sense of dignity and independence through improved heath and quality of life. Admissions to the centre are made through your local Community Care Access Centre.

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Directory: Clinics, Programs, Services and Units

NYGH Sites General Site ............................................................................ 416-756-6000Location: 4001 Leslie Street, Toronto, ON M2K 1E1

Branson Ambulatory Care Centre .......................................... 416-633-9420Location: 555 Finch Avenue West, Toronto, ON M2R 1N5

Seniors’ Health Centre Location: 2 Buchan Court, Toronto, ON M2J 5A3 Outpatient Geriatric Services ............................................ 416-756-6050 Long-Term Care Home ...................................................... 416-756-0066

NYGH Medical Clinics and Programs Breast Diagnostic Centre (BMO Financial Group) ...................416-756-6816Location: General Site

Cardiac Education Program .................................................... 416-756-6307Location: General Site

Cardio-Respiratory and Neurology ServicesLocation: General Site ............................................................ 416-756-6064Location: Branson ...................................................................416-632-8742

Centre for Complex Diabetes Care .........................................416-635-2575Location: Branson

Chemotherapy (Anne Tanenbaum Chemotherapy Centre/Day Medical Unit) .416-756-6704Location: General Site

Child Development Services ...................................................416-632-8703Location: Branson Child and Adolescent Mental Health Clinic .......................416-632-8703

Chronic Disease Self-Management Program ...........................416-756-6624Location: Seniors’ Health Centre

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Community Respiratory Services ............................................ 416-632-8700Location: Branson

Connect HearingLocation: Branson .................................................................. 416-635-2558Location: 4849 Leslie Street ....................................................416-250-7786

Congestive Heart Failure Clinic ...............................................416-756-6978Location: General Site

Day Medical Unit .....................................................................416-756-6625Location: General Site

Day Surgery ............................................................................ 416-756-6230Location: General Site

Diabetes Education Centre .....................................................416-635-2575Location: Branson

Eating Disorders Program (Teens and Adults) .........................416-756-6750Location: General Site

Emergency (Charlotte & Lewis Steinberg) .............................. 416-756-6001Location: General Site

Endoscopy Clinic .....................................................................416-756-6925Location: General Site

Family Medicine Teaching Unit ................................................416-756-6980 Location: General Site

Genetics Program ................................................................... 416-756-6345Location: General Site

Geriatric Services (Outpatient)................................................ 416-756-8060Location: Seniors’ Health Centre

Medical Imaging Location: General Site Reception and X-Ray Booking ............................................ 416-756-6167 CT Booking ........................................................................ 416-756-6190 MRI Booking ....................................................................... 416-756-6118 Ultrasound Booking ........................................................... 416-756-6176 Mammography Booking .................................................... 416-756-6172 Angio/Interventional .......................................................... 416-756-6189

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Nuclear Medicine ...............................................................416-756-6258Location: Branson .................................................................. 416-635-2550

Mental Health ......................................................................... 416-756-6642Location: General Site Adult Mental Health Outpatient Program ......................... 416-756-6642 Child and Adolescent Mental Health Inpatient Unit ............... 416-756-6642 Day Hospital ..................................................................... 416-756-6642 Geriatric Psychiatry Program ............................................. 416-756-6642 Inpatient Care ......................................................................... 416-756-6642 Women’s Clinic ....................................................................... 416-756-6642Location: Branson Addiction Program ............................................................ 416-756-6642 Child and Adolescent Outpatient Mental Health .............. 416-756-6642 Day Treatment Program .................................................... 416-756-6642 Mental Health Clinic .......................................................... 416-756-6642 Assertive Community Treatment Team (ACTT) ..................416-632-8708 Mental Health and Justice Treatment ................................416-632-8701 Outpatient Court Support .................................................416-632-8701 Occupational Therapy .............................................................416-756-6669Location: General Site

Ontario Breast Screening Program ......................................... 416-635-2550Location: Branson

Orthopaedic and Plastics Centre (Gulshan & Pyarali G. Nanji) ..................................................... 416-756-6153Location: General Site

Osteoporosis POWER Program ...............................................416-756-6624Location: Seniors’ Health Centre

Pacemaker Clinic ......................................................................416-756-6978Location: General Site

Paediatric Complex Care Clinic ..............................................416-756-6479Location: General Site

Parkinson’s Program (Living Well with Parkinson’s) ................. 416-756-6050Location: Seniors’ Health Centre

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Prenatal Classes and Tours ......................................................416-756-6337Location: General Site

Pre-Operative Clinic ................................................................416-756-6375Location: General Site

Prostate Centre (Gale & Graham Wright) ................................416-635-2491Location: Branson

Stroke Prevention Clinic .......................................................... 416-756-6388Location: General Site

Speech-Language Pathology Inpatient Adult Services .....................................................416-756-6361 Location: General Site Preschool Speech and Language Services ........................416-635-2616 Location: Branson

Total Joint Assessment Centre (TJAC) .....................................416-635-2415Location: Branson

Urgent Care Centre ................................................................ 416-635-2552Location: Branson Site

NYGH Non-Medical Services Ethics Program ........................................................................ 416-756-6119Location: General Site

Chinese/French Information Line .............................................416-756-6522Location: General Site

Corporate Communications and Public Affairs ....................... 416-756-6127Location: General Site Email: [email protected]

Foundation ..............................................................................416-756-6944Location: General SiteEmail: [email protected]

Gift Shop .................................................................................416-756-6094Location: General Site

Health Records ........................................................................416-756-6207Location: General Site

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Human Resources ................................................................... 416-756-6008Location: 4000 Leslie Street, Toronto, ON M2K 1E1Email: [email protected]

Information Desk .................................................................... 416-756-6093Location: General Site

Laboratory Reception ..............................................................416-756-6234Location: General Site

Patient Accounts ...................................................................... 416-756-6131Location: General Site

Patient Registration ................................................................ 416-756-6200Location: General Site

Patient Experience Office ........................................................ 416-756-6125Location: General SiteEmail: [email protected]

PharmacyLocation: General Site ............................................................416-756-6752Location: Branson .................................................................. 416-635-2588

Privacy Office ......................................................................... 416-756-6448Location: General SiteEmail: [email protected]

Spiritual and Religious Care .....................................................416-756-6311Location: General Site

SecurityLocation: General Site ........................................................... 416-756-6049Location: Branson .................................................................. 416-756-6040Location: Seniors Health Centre ............................................. 416-756-0066

Volunteer ServicesLocation: General Site ............................................................ 416-756-6088Location: Branson .................................................................. 416-635-2570Location: Seniors’ Health Centre ............................ 416-756-0060 ext. 8065Email: [email protected]

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NYGH Patient Care Unit Nursing StationsLocation: General Site Acute Geriatrics, 5 South East ................................................ 416-756-6454Adult Mental Health, 7 West .................................................. 416-756-6660Cardiology, 6 West .................................................................. 416-756-6614Child and Teen Program, 3 North .......................................... 416-756-6300 General Surgery, 5 North ........................................................416-756-6395General Surgery and Gynaecology, 5 South ...........................416-756-6324Child/Adolescent and Geriatric Mental Health, 7 North ........ 416-756-6880Critical Care Unit, 6 South East .............................................. 416-756-6458Medicine and Stroke, 4 North ................................................ 416-756-6388Mother and Baby Unit, 2 West and 2 South ............................416-756-6286Oncology / Freeman Centre for Palliative Care, 3 West .......... 416-756-6617Orthopaedics, 4 West .............................................................416-756-6398 Psychiatric Day Hospital, 7 South ............................................416-756-6723Respirology and Gastrointestinal (GI), 8 West .........................416-756-6507 Short-Term Rehab, 5 West ...................................................... 416-756-6608Tippet Foundation Neonatal Intensive Care Unit, 2 North ..... 416-756-6305 Volunteer Services Birthing Centre, 2 South East ....................416-756-6275

For numbers not listed ........................................................... 416-756-6000

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Registration The admissions office is located on the ground floor at the General Site, across from the Gift Shop. Please ensure you have your health card with you and proper identification when registering at North York General (NYGH).

Accommodations (Hospital Rooms) Types of Accommodations:

• 4beds:standardwardroom.Cost is covered for Ontario residents with valid provincial health insurance (OHIP)

• 2beds:semi-privateroom.Semi-private rooms are not covered by OHIP, additional costs will apply

• 1bed:privateroom.Privaterooms are not covered by OHIP, additional costs will apply

We will try our best to meet your accommodation preferences. Accommodations are prioritized by medical needs and will be granted according to availability.

Please ensure you understand the financial commitment you are making for the accommodation you request. For questions about hospital billing procedures, please call Patient Accounts at 416-756-6131.

Admission Information

Insurance InformationThe hospital does not have direct access to your insurance company to verify coverage on your behalf. Please contact your insurance company directly or have a family member verify your coverage if you are unsure.

Discharge (Going Home) Your health care team will make sure you and your family are prepared to be discharged from the hospital. Please ensure you have all your belongings, your aftercare instructions, prescriptions and follow-up appointments arranged. For more information about the hospital’s discharge policies, please speak with your health care team.


Collection of Personal Health InformationAt North York General (NYGH) we collect your personal health information either directly from you or from the person acting on your behalf. With your consent, we may collect your personal health information from other sources if this information is needed to provide you with necessary treatment and care.

Important InformationNYGH is committed to protecting your personal health information from theft, loss and unauthorized access, use, disclosure, copying, modification or disposal. We conduct audits to ensure compliance and perform investigations as required.

Uses and Disclosure of Personal Health InformationNYGH uses and discloses your personal health information to:

• Treatandcareforyou• Redirectandassistyourvisitors• Collectpaymentforyour

treatment and care where necessary

• Fundraiseforfacilities,equipmentand program

• Complywithlegalandregulatoryrequirements

• Conductpatientsafetyandquality improvement activities (such as patient satisfaction surveys)

Your Privacy

• Teach• Conductresearch• Plan,administerandmanageour

operations

You have the right to access your personal health records and to request correction if you believe there are any errors. You also have the right to withdraw your consent for some of the above collections, uses and disclosures.

Contact Us For information about how to request copies of your health records or to request correction, visit “Your Health Information” under the “Patients & Visitors” section of our website or call 416-756-6209.

For more information about privacy protection, to make a privacy complaint or to withdraw consent, please contact us at 416-756-6448 or email [email protected].

You also have the right to complain to the Information and Privacy Commissioner of Ontario.

Contact the Commissioner at 416-326-3333 or mail your concern to:Information and PrivacyCommissioner/Ontario2 Bloor Street East, Suite 1400Toronto, ON M4W 1A8

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Your Safety

Your Safety

Patient safety is everyone’s responsibility. While North York General staff, physicians and volunteers are committed to providing a safe environment, our patients and visitors play an important role in creating a culture of patient safety. If you are visiting the hospital or receiving care, make sure to follow these five tips to keep you or your loved one safe:

1. Help prevent infection. The first step to protect our patients is avoiding the hospital if you feel unwell. While it’s always tempting to visit a loved one being cared for, there’s a good chance you may spread your illness to others. Similarly, whenever you visit the hospital remember to wash your hands frequently to avoid spreading germs. Feel free to prompt health care providers to clean their hands if you feel it is necessary. A kind reminder is helpful. If you are a patient and coming to the hospital to receive care and feel unwell, please contact the department where you have an appointment or ask for a mask upon arrival in the department.

2. Check for identification. Hospital staff, physicians and volunteers must wear ID badges in hospital at all times. Do not let anyone care for you who is not wearing a badge. If an ID badge isn’t visible, request to see it.

3. Prevent falls. If you’re staying in hospital, there’s a chance you will have some mobility issues and perhaps discomfort. Health care providers can help you with tasks such as going to the bathroom or reaching for belongings. It’s important to follow their advice on safety – they are best able to gauge potentially hazardous situations.

4. Make sure you’re the right patient. The hospital is a busy place, with many different patients and needs. Sometimes mistakes can happen. It’s important that staff identify you properly before they provide care. They also must use two methods of identification. Should they fail to do so, please remind them to check.

5. Know your medication. It’s crucial you understand the reason for all your medications and have written information about your prescriptions. Always make sure you can read the doctor’s writing – ask for the prescription to be printed legibly if need be. Unsure about a pill? Don’t take it unless you know what it is.

For more information about safety, please contact the Patient Experience office at 416-756-6125 or email [email protected]


Honour a Loved One or Care ProviderTribute Gifts are a meaningful way to honour your family, friends or a care provider while supporting NYGH’s mission to provide the best care to our patients. You can choose to designate your gift to a specific program area or to support the area of greatest need within the Hospital. Whether you choose an e-card or a printed card, you’ll be able to send a customized personal message to your honouree.

Give in Memory Remember a loved one with a heartfelt gift that honours their life while supporting patient care at NYGH.

Give in HonourHonour your doctor, nurse or care provider for their compassionate work by supporting the excellent care, research and teaching provided at NYGH.

Celebrate a Special OccasionSend a card to welcome a new baby, mark a graduation or an anniversary, say happy birthday, or express your gratitude.

For more information on making a tribute gift, visit our website at nyghfoundation.ca.

Charitable Business Number 88875 1245 RR0001

Thanks to your generous support, our hospital provides the best care today and drives the health innovations of tomorrow.

Your commitment to NYGH allows us to:

• Investinequipmentandtechnology for the best diagnoses and treatments

• Improveourfacilitiesformoreeffective patient care

•Becomeleadersindevelopingbest practices to serve our diverse population

Visit our Website to…•Readdonor,hospitalandpatient

stories or to send us your story.•Learnaboutthemanywaysto

support NYGH.•Connectwithusthrough

Facebook, Twitter and Google+.•Signupforoure-newsletter,

Connections.•Learnhowtogetinvolvedwith

our Special Events.

Contact the Foundation:Phone: 416-756-NYGH (6944)Email: [email protected]

North York General Hospital Foundation

North York General Foundation supports North York General’s ongoing pursuit of excellence in providing innovative care for the whole family at every stage of life, now and for the future. Your gifts help NYGH provide superior family-focused care delivered by highly-skilled care providers, as well as innovative research and world-class teaching.

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Patient Values

NYGH’s Patient Values were created with help from patients, staff and members of our community.

All of us at NYGH are committed to living our values every day. Let us know what we are doing well and what we can improve.

The manager in the area where you or your family member is being cared for can help with any suggestions or concerns you may have.

If you would like to discuss your experience further, please contact the Patient Experience Office. The office is located at the General Site, 4001 Leslie Street, ground floor, room GSE 116. Office hours are Monday to Friday, 8:00 a.m. - 4:00 p.m.

Please call 416-756-6125 or email [email protected].

I will...Show courtesy and respect.

Demonstrate understanding and patience.

Provide accurate information.

Ask for help when needed.

PATIENT VALUESAs a patient,


Additional Information

Care ConcernsEach unit has a Clinical Team Manager (CTM) who is responsible for providing high quality care on their unit. If you have a concern about any aspect of the care being provided, please ask to speak with the CTM who will assist in addressing your concerns.

Chapel General Site: The Louise Kirby Multifaith Chapel is located on the ground floor at the General Site, near the Gift Shop. This is a 24-hour multi-faith chapel. Sacred books and other religious items are available to assist with worship and prayer.

Branson Ambulatory Care Centre:The multifaith chapel at Branson is located on the first floor, near the administration office and is open 24 hours a day. Sacred books are available to assist with worship and prayer.

Seniors’ Health Centre: The multifaith chapel is open 24 hours a day. Cultural and spiritual services are scheduled on a regular basis to fit a diverse range of spiritual and religious needs.

Consumer Health Education LibraryThe Consumer Health Education Library is located on the ground floor at the General Site, room GSE-119.

This is a library for patients, visitors and community members to find reliable health information. Visitors can browse through pamphlets, books, videos, websites and articles. The Consumer Health Education Library is open Monday to Friday from 10:00 a.m. - 4:00 p.m. For further assistance please call 416-756-6143.

Fire Alarms and Exits Exits and stairwells are clearly marked throughout the buildings. During a fire alarm, all elevators return to the ground floor and are not operational. All fire doors automatically close until there is an “all clear” announcement on the speaker system. You should stay in your room unless a member of the fire department or hospital staff asks you to leave.

Pharmacy The Pharmacy is owned and operated by North York General. Get your prescriptions filled, purchase over-the-counter medications and medical supplies, and receive medication counseling and education services such as a smoking cessation program.

General Site: LocationGround floor, General Site – near the cafeteria Hours: Monday to Friday from 8:30 a.m. - 7 p.m. Saturday and Sunday from 9:00 a.m. - 5:00 p.m.If you would like to have your prescription filled, please drop by or call 416-756-6752.

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Branson Site: LocationFirst floor, near the Urgent Care Centre, Branson Ambulatory Care CentreHours: Monday to Friday from 9 a.m. - 5 p.m. (closed for lunch 11:30 a.m. - 12 p.m.). Closed Saturday, Sunday and statutory holidays. If you would like to have your prescription filled, please drop by or call 416-635-2588.

Cafeteria and Food ServicesGeneral Site: Cafeteria Location: ground floor, cafeteria Hours: Breakfast 7:30 a.m. - 10:30 a.m. Monday - FridayLunch 11:00 a.m. - 2:00 p.m. Monday - FridayOn the Go 7:30 a.m. - 7:00 p.m. Monday - FridayStatutory holidays: ClosedFeaturing: hot meals, soup, sandwiches, salads, fruit, pastries and desserts, snacks and more. Check out our weekly menu.

Pizza Pizza Location: ground floor, cafeteria Hours: 11:00 a.m. - 7:00 p.m. Monday - Friday. Featuring: pizza

Starbucks Location: ground floor, lobby Hours: Monday to Friday: 6:30 a.m. - 7 p.m.Saturday 9:00 a.m. - 3:30 p.m.Sunday and statutory holidays: closed Featuring: coffee, tea, pastries, sandwiches and assorted snacks

Tim Hortons Location: ground floor, cafeteria Hours: 7:30 a.m. - 7:00 p.m. Monday - FridayLocation: first floor, West LobbyHours: 24 hours a dayFeaturing: On-the-Go quick café items, baked goods, breakfast sandwiches, and coffee.

SubwayLocation: ground floor, cafeteriaHours: 10:30 a.m. - 8:00 p.m. daily

Jugo JuiceLocation: ground floor, lobby Hours: 8:00 a.m - 6:00 p.m. Monday - FridayNutritional guide

Thai ExpressLocation: ground floor, cafeteria Hours: 11:00 a.m. - 7:00 p.m. Monday - Friday

Vending Machines Locations: Cafeteria and the Charlotte & Lewis Steinberg Emergency waiting area; beverage vending machines are located throughout the hospital Hours: 24 hours a day Featuring: assorted snacks and drinks

Branson Site: On-the-Go Kiosk Location: first floor, near the Urgent Care Centre Hours: Monday to Friday from 7:00 a.m. - 5:30 p.m. Featuring: coffee, tea, sandwiches, salads, pastries and soups.

Vending MachinesLocation: first floor, near the Urgent Care Centre Hours: 24 hours a dayFeaturing: assorted snacks and drinks.


Patient Food Services: Patients during their stay at NYGH can choose from our Steamplicity menu for meals. All our meals are freshly made before it is delivered to you. Snacks are provided based on written diet order. Please talk to your nurse or a food service associate if you have any questions about our patient food services

Infection Prevention and Control nygh’s Infection Prevention and Control Program helps ensure policies and procedures are in place to prevent and control infections. All hospital staff receives infection prevention and control training to protect our patients from disease.

Patients also play an important part in reducing the spread of infectious diseases. Remember to wash your hands frequently during your stay and if your visitors are ill, ask them to postpone their visit until they are feeling better. If you wish to contact an infection control practitioner, please speak to a member of your health care team.

Local InformationRestaurants Moxie’s Classic Grill 1800 Sheppard Avenue East(647) 426-6677

Oliver & Bonacini Cafe Grill, Bayview Village2901 Bayview Avenue416-590-1300

Kelsey’s861 York Mills Road416-441-2781

Baton Rouge Restaurant 5000 Yonge Street416-218-0094

Boston Pizza 4841 Yonge Street #117416-733-3172

Spring Rolls 4841 Yonge Street416-250-7655

Shops at Don Mills1060 Don Mills Road

HotelsMaryam Hotel North York 170 Willowdale Avenue416-850-6666

The Westin Prince Toronto 900 York Mills Road416-444-2511

Holiday Inn Toronto Yorkdale 3450 Dufferin Street416-789-5161

Best Western Plus Roehampton Hotel & Suites 808 Mount Pleasant Road416-487-5101

Holiday Inn Express Toronto-North York 30 Norfinch Drive416-665-3500

Quality Inn & Suites East 22 Metropolitan Road416-293-8171

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TTC InformationSubway: Leslie Station – Sheppard Line Sheppard trains run every 5-6 minutes every day.Station Features:

• Accessible:Yes• TokenVendingMachine• Centreplatform• Parking

Connections to GO Transit via Union Station

Bus: Leslie Bus # 51Runs every 16 minutes during rush hour from 6:00 a.m. to 9:00 a.m. and 3:30 p.m. to 6:30 p.m.

Runs every 30 minutes during non-rush hour. Stops running at 1:00 a.m.

ParkingParking fees are used to support patient care. Illegally parked vehicles will be ticketed. Visitor parking rates are posted at the entrance to the parking lot.

General Site: Paid visitors’ parking is available at the:

• Mainentrancevisitorparkinglot• Charlotte&LewisSteinberg

Emergency Department visitor parking lot

• Parkinglotat4000LeslieStreet(across the street from the hospital)

AutoPay machines are located in the parking garage and inside the hospital near the Emergency Department entrance. The AutoPay machines accept cash, Visa, MasterCard or Amex. The Parking Office is located outside the main entrance in Visitor

Parking Garage and is open 24 hours a day.

Rates:• $4.75perhalfhourorless• $22.00daymaximum(upto24

hours from entry, no in and out privileges)

• $24fora1Daypass(includesinand out privileges)

• $56fora5Dayconsecutiveday pass (includes in and out privileges)

• $82fora15Dayconsecutiveday pass (includes in and out privileges)

• $100fora10Daycouponpass(does not have to be used consecutively)

Please note there are no refunds or upgrades.

Please do not park at the main entrance as it is a fire route and must be kept clear

Branson Site: Paid visitors’ parking is available in the front lot of the Branson Site, accepting cash, Visa, MasterCard and Amex.

Seniors’ Health Centre:Paid visitors’ parking is available near the main entrance to the nursing home.

A pay and display machine accepts coins, Visa, MasterCard or Amex. City operated parking meters are located on Buchan Court.


Patient Satisfaction SurveyWe may ask you to share your opinion about your care and experience by completing an anonymous survey after you have left the hospital. This survey, by an external company called NRC Picker Canada, will be mailed to your home. Your feedback will be used to help us evaluate the care and services we provide and to improve how we provide care in the future.

Shops at the General SiteGift Shop Location: ground floor, lobby

Hours: Monday to Friday from 10:00 a.m. - 8:30 p.m. Saturday and Sunday from 12:00 p.m. - 6:00 p.m.

The Gift Shop offers a wide selection of gift options including: cards, flowers, toys, baby and children’s clothing, candy, biscuits and books.

If you cannot visit the Gift Shop and would like to send a gift to a patient or a staff member, please call 416-756-6094 and a volunteer will help deliver your gift. All proceeds are donated back to the hospital.

Vendors’ MarketLocation: ground floor, cafeteria (also available at the Branson Site) General Site Hours: Monday to Friday from 8:00 a.m. - 5:00 p.m.Branson Site Hours: Monday to Friday from 8:00 a.m. – 4:00 p.m

The Vendors’ Market allows vendors to come in and provide a variety of merchandise for sale including toys, clothing and jewelry. A portion of the proceeds from the Vendors’ Market are donated back to the hospital. For more information about the Vendors’ Market please call 416-756-6444 ext. 4316 or email [email protected].

Visiting HoursGeneral Site:Visiting hours are between 11:00 a.m. - 8:00 p.m. every day. Flexible visiting hours are given to parents visiting children and for those visiting critically ill or palliative care patients.

Seniors’ Health Center:Visiting hours are between 9:00 a.m. - 7:30 p.m. every day.

nygh.on.ca 21

Cancer Care NYGH has one of the largest cancer care programs in the Toronto region, with recognized expertise in breast, colon and prostate cancers. Our comprehensive cancer care services provide screening, diagnosis, treatment, follow-up care and support. Patients and their families can quickly access a diverse range of cancer care services, including:

•TheBMOFinancialGroupBreastDiagnostic Centre, part of the Karen, Heather & Lynn Steinberg Breast Services

•AnneTanenbaumChemotherapyCentre

•FreemanCentrefortheAdvancement of Palliative Care

•Gale&GrahamWrightProstateCentre

•Charlotte&LewisSteinbergFamilial Breast and Ovarian Cancer Clinic (Genetics Program)

Caring for SeniorsNYGH has a strong tradition of providing innovative and compassionate care for seniors. Specialized Geriatric Services works to improve seniors’ well-being and independence. Our clinics provide a wide range of services which include, but are not limited to: outreach teams, geriatric emergency management, Parkison’s disease, osteoporosis and fracture prevention and memory disorders. NYGH also has a long-term care home at the Seniors’ Health Centre (SHC) where residents live in a supported environment. SHC also offers convalescent care beds for people

who need time to strengthen and recuperate before returning home.

Child and Teen Program NYGH is the University of Toronto’s number one community training site for paediatrics. Our hospital offers a wide range of medical and mental health services to meet the complex needs of infants, children and teens. Our services include paediatric surgery, child development, nutrition, eating disorders and mental health. Our goal is to make our hospital more child-friendly to help children feel like they are at home.

DiabetesThe NYGH Diabetes Centre, located at our Branson Ambulatory Care Centre, has 2 unique centres to meet the needs of patients and their families with diabetes: the Diabetes Education Centre and the Central LHIN Centre for Complex Diabetes Care. Both centres enable and empower patients with diabetes needs to self-manage their health to achieve the best possible outcomes in a supportive and caring environment.

Diagnostic ImagingThe vast majority of patients treated at North York General in north central Toronto rely on the comprehensive range of imaging services we offer to ensure an accurate diagnosis as well as the most appropriate course of treatment. The hospital’s team of radiologists, cardiologists,

Areas of Care


respirologists, technologists, sonographers, registered nurses and support staff offer a wide variety of medical imaging and cardio-respiratory services at both the General Site (4001 Leslie St.) and Branson Ambulatory Care Centre (555 Finch Ave. W.).

Emergency and Urgent Care NYGH is a leading provider of outstanding emergency care. The full-service Charlotte & Lewis Steinberg Emergency at the General Site, and the Urgent Care Centre at Branson deliver high-quality care and treatment to over 110,000 patients and their families annually. This makes us one of the busiest emergency services in Canada.

Family and Community Medicine NYGH believes that a trusted family physician should be central to your health care. That is why we offer one of the largest family and community medicine programs in Canada, with approximately 400 affiliated family physicians. Our family practice network operates in partnership with hospital

specialists, embracing continuity of care and leading-edge learning opportunities for physicians and allied health care professionals.

Genetics NYGH’s Genetics Program offers a full range of consultation, diagnostic and support services. We have one of the largest cytogenetics laboratories and operate one of the largest maternal serum screening laboratories in the province. Our genetics program houses the largest genetics testing for Huntington Disease in Ontario and is the only one in Toronto.

Laboratory Medicine NYGH’s Laboratory Medicine department provides emergency and rapid response testing to quickly meet the needs of both patients and physicians. Laboratory Medicine provides emergency services 24 hours a day. We work closely with various areas of the hospital at two sites providing over 600 types of tests and over 1 million test results annually.

nygh.on.ca 23

Maternal Newborn CareNYGH’s Volunteer Services Birthing Centre safely brings into the world more than 5,800 babies each year. The centre’s exceptional facilities enable the provision of integrated obstetrical services, including the adjacent Level 2 Tippet Foundation Neonatal Intensive Care Unit. The Maternal Newborn Care Program works hard to ensure the birth of a child is a positive experience for expectant mothers and their families; throughout their pregnancy, labour, birth and postpartum.

Medicine and Elder CareNYGH’s Medicine Program brings together experts from many fields to provide a wide range of inpatient and outpatient services. Some of our outstanding medical services include: general medicine, cardiology, and critical and acute care for the elderly. We continually provide excellent family and patient services for the elderly and serve our community with comprehensive diabetes, chronic disease and ambulatory services.

Mental Health NYGH offers one of the most comprehensive ranges of mental health services for children, teenagers, adults and the elderly on an inpatient, ambulatory and outreach basis. Through our inpatient, partial hospitalization and outpatient services, we offer excellent continuity of care. Our team-oriented professionals are committed to providing high quality services that improve health outcomes. We have established partnerships with local, regional and provincial networks to make sure patients receive the very best care within the hospital and in the community.

Surgery NYGH’s Surgical Program is dedicated to providing excellent, safe and evidence-based surgical care close to home. We offer a comprehensive range of surgical services for all ages, including: cancer surgery, orthopaedic, paediatric, cataract, glaucoma and ocular oncology surgery, as well as expertise in otolaryngology (ear, nose and throat), urology, plastic surgery, oral, maxillofacial, general, vascular and thoracic surgery. The Gulshan & Pyarali G. Nanji Orthopaedic and Plastic Centre is the second busiest area of the hospital, following the emergency department. In addition, NYGH has the largest centre for orthopaedic joint assessment and surgery volumes in the Central LHIN. The majority of surgeries take place at the General Site, which has 12 state-of-the-art operating rooms outfitted with the latest minimally invasive equipment.


Community Supporters IndexNorth York General is extremely grateful to all advertisers for helping to make this directory possible. Please note, an advertisement in this directory does not imply an endorsement by North York General.

2013

.1

AccommodationsRadisson ...........................................30

Assisted LivingCedarhurst, Ewart Angus Homes .....26

Bra & Swimsuit BoutiqueBrava Boutique .................................29

Bra FittingBrava Boutique .................................29Linea Intima ......................................31

Community Support ServicesBetter Living Health & Community Services .....................25

Fruit ArrangementsBlossom’s Fresh Fruit Arrangement ..27

Funeral ServicesAffordable Burials & Cremations ......26McDougall & Brown Funeral Home .27

Home Health Care ServicesCasa Comfort Home Care Inc. .........27Circle of Care ....................................37Eldercare Home Health ....................30Living Assistance Services ................26Mosaic Home Care Services & Community Resource Centre ........33Premier Homecare Servicess ............37Saint Elizabeth ..................................32Senior Homecare By Angels .............31Senior Lifestyle Solutions Inc. ...........25Total Home & Healthcare Services ...27

Home Nursing CareNurse Next Door ..............................25

Hospital Equipment & SalesAmcare Rehab & Sports Medical Products ...........................................26

Kosher Meals on WheelsCircle of Care ....................................37

LingerieBrava Boutique .................................29

Mastectomy ProductsBrava Boutique .................................29Linea Intima ......................................31

Orthopedic AppliancesAmcare Rehab & Sports Medical Products ...........................................26Walking Mobility Clinics ...................29

Plantar OrthosisWalking Mobility Clinics ...................29

Retirement ResidencesAmica at Bayview .............................25The Gibson Retirement Home ..........32L’chaim Retirement Homes ...............36Lansing Retirement Residence .........32Rayoak Place .....................................33Shepherd Village ..............................28Terraces of Baycrest ..........................34

Senior ServicesBetter Living Health and Community Services ..................25North York Seniors Centre ................35

WigsFashion Wigs ....................................34Gabi’s Wig Boutique .........................29

“Providers of Quality Healthcare Publications”Tel.: 613-475-2927 • Toll Free: 1-800-339-5662 • Fax: 613-475-5331

15681 Highway #2, Box 1599 • Brighton, ON K0K 1H0EMAIL: [email protected]

WEB: www.willowpublishing.com • www.patientdirectory.ca

nygh.on.ca 25

Call today for a FREE Caring Consult. 416-836-0563

It’s about caring, not just health care.Taking Care Attentive visits, delicious meals and light housekeeping.Enriched Care Medication management and support with life’s essentials.Vital Care Daily, live-in nursing and end-of-life caring.

Choose Amica at Bayview for Post Operative Care

Peace of Mind that’s Affordable, Accessible, close to Home or Hospital~ All-inclusive fee includes meals and snacks ~ On-site 24/7 registeredpersonnel ~ Medically-supervised monitoring and assistance, physical therapyand exercise ~ Private fully furnished suite ~ Electronic bed with side rails~ Ergonomic furnishings and equipment specific to your recovery requirements~ Emergency call to nurses station ~ Telephone ~ Cable TV ~ Complimentaryfreshen-up upon arrival ~ Use of all amenities within the community.

Just $79.00/dayPortions (or all) of above rate may be covered by your Medical Insurance or Health Insurance Plan.To find out more about the VITALIS™ reNEW Post-Op Recovery programs,

please contact our Director of Care at 416.977.3177.

12-0213

Introducing, Amica VITALIS™

Amica at Bayview • A Wellness & Vitality™ Residence15 Barberry Place, North York, ON M2K 1G9 • 416.977.3177 • www.amica.ca


Dignified Living For People WithAlzheimer Disease and

Related Dementia.

Cedarhurst is a secure, non-medical home exclusively for people with early-to-mid stage Alzheimer Disease and related Dementia who require supervision, support and some assistance with activities of daily living. Resi-dents enjoy private rooms with en-suite bathrooms and inviting common areas, perfect for enjoying time with family and friends.

At Cedarhurst, residents are encouraged to be as involved in the activities of daily living as they are able. Our activitation program is geared to the unique needs of adults with Alzheimer disease and related Dementia and includes programs and activities tailored to meet the needs, interests and abilities of each resident.

AFFORDABLEBURIALS & CREMATIONS

416-487-9697

$625.00*

LOWEST PRICE, GUARANTEED!

www.affordableburialsandcremations.ca

* I n c l u d e s : Professional Fees $150, Documentation $120,

Basic transfers within Toronto $120, Basic facilities $110,

Press wood Container (O.C. #50) $125 +tax

Mt. Pleasant & Eglington

Operated by Murray E. Newbigging Funeral Home Ltd.

“Choose Your Caregiver”

At home, in hospital, in

retirement or nursing homes.4 to 24 hours.

Live-in or Live-out.

PSW’s/CompanionsRespite CareMeal PreparationPersonal CareErrands/ShoppingLaundryLight HousekeepingReferences CheckedFully Insured

416.628.5072LAServices.ca

2.813”W X 2.813H

Exercise Bands & BallsBalance Boards

Braces & SupportsTens & Muscle Stim Units

416.781.4494

nygh.on.ca 27

We are the team of Total Home & Healthcare Services. We are Nurses, Personal and Home Support Workers, Caregivers, Companions and Nannies. We are here to take care of you and your loved ones 24/7 in the hospital, at home or wherever and whenever you need us.

586 EGLINTON AVE. E.,SUITE 612 | TORONTO, ON | GTA: 905.766.2273TOTAL HOME & HEALTHCARE SERVICES

416.469.2273 | www.tchomecare.ca | 1.866.227.3207

Delivery or pickup call for more details647-748-5655 & [email protected]/papeblossom

928 pape Ave., Toronto, oN

www.papeblossoms.com

Casa Comfort Home Care InC.

www.casacomfort.ca

Helping Retirement in the Comfor t of Your Ow n Home since 1996.

Tel 416-588-4181 | Fax 416-633-7332201 Pannahill Rd., Toronto, ON

We Have a Kind & Compasionate Team That Helps Provide:

Personal Support Workers | Personal CareMeal Prep | excercise | attending appointments

Custom Services | House Keeping24 Hour & 7 Days a Week Care | & More

We specalize in care for alzhemiers, Parkinsons, Stroke, Dimensia

& Multiple Sclirosis Paitents

MCDOUGALL & BROWN FUNERAL HOME • Scarborough Chapel2900 Kingston Road, Sc arborough

We take great pride inbeing the people to ask...When you don’t knowwho to ask.If you have any questionsabout �nal arrangements,please give us a call, anytime...

Ask us about receiving aFREE Information kit:416-267-4656


Shepherd Village Inc., 3760 Sheppard Ave. East, Toronto, ON M1T 3K9

416-609-5700Website: www.shepherdvillage.orgEmail: [email protected]

Experience the Warmth ofRetirement Living in Toronto

Come and visit us, moreover, see for yourself why Shepherd Village is your

best choice for retirement living. Compare our selection of retirement

accommodations, variety of social and life enrichment programs and of

course the unequalled community where shopping, restaurants, golf course

and professional services are all just a leisurely and safe walk away.

Commission on Accreditationof Rehabilitation Facilities

nygh.on.ca 29

Complete Foot and Leg Care and Custom Foot Orthotics

Let our team of Specialist Physicians, Chiropodists and Pedorthists help you with the following mobility issues:• Foot, Ankle or Knee Pain• Lower Back Pain• Diabetic Foot Disorders• Gait Disorders & Plantar Fasciitis

www.walkingmobilityclinics.com | 1370 Don Mills Rd, Suite 4, North York, ON | 416-445-1015

GABI’S WIGS

PRESENT THIS AD AND WITH PURCHASE OF A WIG RECEIVE A FREE TRAVELLING CASE.

Full service salon – we carry synthetic, human hair blends and fine quality European human hair.

We cater to clients with all hair loss due to Chemotherapy and any form of Alopecia.

PLEASE CALL FOR AN APPOINTMENT • 5000 WIGS IN STOCK

#1in the Wig/Hair

ReplacementCategory

3561 Bathurst Street, Toronto, ON

416.787.3129

www.gabiswigs.com


EldercareHomeHealthTM

•FreeassessmentbyaRegisteredNurse•Competitiverate.•RegisteredNursesupervisionincluded

atnoadditionalcost.

NorthYorkseniorcareexpertsRegisteredNursesupervisedPSWcaregivers.Helpingseniors

inNorthYorkreturnhomesafelyforover17years.

Call:416482-8292TMTradeMarkEldercareHomeHealthInc.

Spring 2013 half pg 6x4375.indd 1 11/15/2012 3:36:24 PM

Discounted hospital rates available

Located on Highway 401 and Victoria Park Avenue

Complimentary high-speed wireless internet access

Premium TV channels

Rollaway bed and cribs/infant beds available

Wheelchair accessible rooms available upon request

Iron/ironing board

Earn club Carlson/Aeroplan points on your stay

Wake-up calls

Room service

Small pets welcome*

*Nominal charges apply

RADISSON HOTEL TORONTO EAST55 Halcrown Place, Toronto, ON • 416-493-7000www.radisson.com/sunnybrookhospital • 1.800.333.3333

COMFORTABLESTAY

nygh.on.ca 31

We Build Relationships With Families

Select Your Caregiver

416-398-4663www.seniorhomecarebyangels.com/toronto1

• Up to 24 hour care • Meal Preparation • Errands/Shopping • Hygiene Assistance • Light Housekeeping • Respite Care for Families • Palliative & Chronic Care • Joyful Companionship • Home, Hospital or Nursing Home Support

•Diabetes and Cancer Care

• Provider for Veteran Independent Program • Weekends / Holidays • Temporary or Long Term • Day/Night, Live-In, Live-Out • Experienced Caregivers Thoroughly Screened,

Bonded & Insured • FREE In-Home Consultation

Alzheimer/Dementia/Parkinson/

Let Linea Intima professionally

fit you with beautiful Amoena

intimate apparel and the

latest in post-surgery breast forms.

Visit lineaintima.com to find out more.

Tamara

feminine, fashionable, natural

Toronto 416.780.1726 Andrews at Hazelton Lanes 416.640.9225 Bayview Village 416.221.9225 Etobicoke 416.245.3633 Unionville 905.947.1744 London 519.850.3633 Oakville 289.291.3388

Improve circulation to your legs and feet, help maintain

muscle strength, flexibility and

promote healthy bones by

exercising regularly.


The GIBSONRETIREMENT RESIDENCE

LansingRETIREMENT RESIDENCE

1955 Steeles Ave. East, North York

Call 416-498-5588

10 Senlac Road, Toronto

Call 416-250-7029

Call us today to book for your personal visit & a complimentary meal.

www.chartwellreit.ca

Last year, Mary lost sleep worrying how her mom was managing alone…

This year, mom is living at a Chartwell retirement residence and they are both sleeping better.

Need Help at Home?Need Help at Home?

SEHCPRivatePay-WillowPublishing-May2012-OL.indd 1 12-05-16 9:32 AM

nygh.on.ca 33

Rayoak Place1340 York Mills Rd Toronto416-391-0633reveraliving.com

Call today to book your complimentary lunch and tour.

1194

2 0

4.13

You like your life just the way it is. So isn’t it comforting to know that you can keep doing the everyday things you enjoy when you live at Revera – Rayoak Place? Here you can live your life, your way.

• Affordable single storey suites• Respite stays available• Delicious meals & menu options• Full range of care for Assisted & Independent Living• Inviting amenity spaces & friendly surroundings

Change Your Address,Not Your Life

Let us Answer your Questions!

Visit our Resource Centre for information on: Government programs, community agencies, retirement homes, information for new moms and children.

2900 Steeles Ave E Suite 218 | Thornhill, ON | L3T 4X1 | 905-597-7000 www.mosaichomecare.com | [email protected]

· Nursing Services · Personal Support · Grocery Shopping · Light Housekeeping · Companionship · Foot Care Services · By the hour · Overnight · Live in Care · Providing Service to the GTA · Community Resource Centre and Events

What a Difference We Make ®


Build your confidence, regain your strength.“ ”

For information and tours: 416-785-237955 Ameer Avenue, Toronto

[email protected] www.TerracesofBaycrest.com

Furnished apartments with 24hr on-site nursingKosher (COR) meals & synagogues

Lifeline emergency response systemCustomized care services

Tailored land/water fitness programsfor rehabilitation and recovery

Terraces of Baycrest Respite Care Program

New...

RETIREMENT RESIDENCE

Terraces of Baycrest

Baycrest Ave.

Baycrest Hospital

Neptune Dr.

HWY 401

Alle

n R

d.

N

Am

eer A

ve.

Bat

hurs

t St.

Featur ing Award Winning Jacquelyn Wigs

www.fashionwigs.com | e-mail: [email protected] | 302 Wilson Ave, North York, ON M3H 1S8

• Over 35 Year Tradition Of Caring & It Shows!• Huge Selection In Stock • Designer Turbans • Wholesale Service To Retailers • Mail Order Service Available • Catalogues

FashionWigsCommended For Excellence By Health Care Professionals

For Expert Services, Styling & Privacy S p e c i a l At t e n t i o n t o C h e m o t h e r ap y & A l o p e c i a C l i e n t s

nygh.on.ca 35

Nor th York Seniors Centre has been ser v ing older adults in your community s ince 1974!

Active Living Centre for 55+Conveniently located on the Yonge subway line at Finch Avenue, the ALC offers a variety of activities & services that can support your health & wellness. Activities include:

• Personalized program plan to meet your fitness, social & recreational goals• Physical activity classes for all levels of fitness• Life long learning classes • Social & recreational activities• Culturally specific activities for Chinese, Korean and Farsi speaking communities

Looking for additional help?The Day Away Club provides older adults with physical frailties or cognitive challenges an opportunity to socialize, be active and have fun in a safe and caring environment.

Transportation: NYSC operates a fleet of well maintained & comfortable vehicles. Our courteous drivers provide safe rides for clients living in the community.

Personal support services are available to you during your hospital stay and at home to help you live safely and independently.

F O r m O r e i N F O r mAt i O N O N A NY O F O u r S e r v i C e S A N d P r O g r Am S P L e A S e CO N tAC t u S At:

21 Hendon Avenue | toronto, ON m2m 4g8 | 416 733 4111 | www.nyseniors.org

nygh.on.ca 37

We’re here to help

PremierHomecareServices.com

••••

••••

Pre & Post Surgery CareHospital SittingLight Housekeeping Errands & Transportation

Personal Care AssistanceMeal Planning & PreparationAlzheimer’s & Dementia CareRespite & Palliative Care

Hourly, Overnight & Live-In

Call for a FREE in-home assessment!BurlingtonEtobicokeKingston Mississauga South North York

289 - 245 - 1000416 - 623 - 8229613 - 531 - 0931905 - 281 - 8100416 - 510 - 8848

Ottawa Sault Ste. MarieToronto CentralVancouver Waterloo Region

613 - 482 - 81 18705 - 946 - 46 48416 - 637 - 21 5 5604 - 636 - 1 902519 - 884 - 1 181

COGNITIVE THERAPY

Overwhelmed by home care options?

Let’s start by answering your questions.

Or call 416.635.2860

circleofcare.com

Vaughan branch office

opening Spring 2013!

Improve circulation to your legs and feet,

help maintain muscle strength, flexibility

and promote healthy bones by

exercising regularly.


Your Health Care Be Involved

www.oha.comFunding for this project was provided by the Ontario Ministry of Health and Long-Term Care

Be involved in your health care. Speak up if you have questions or concerns about your care.

Tell a member of your health care team about your past illnesses and your current health condition.

Bring all of your medicines with you when you go to the hospital or to a medical appointment.

Tell a member of your health care team if you have everhad an allergic or bad reaction to any medicine or food.

Make sure you know what to do when you go homefrom the hospital or from your medical appointment.

nygh.on.ca 39

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Our specialty publications include Hospital

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and many other specialty publications.

If you can THINK it ...We can INK it!

E-mail or give us a call and see what we can

do for you!

See this publication and others at

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Tel.: 613-475-2927 • Toll Free: 1-800-339-566215681 Highway #2, Box 1599 • Brighton, ON K0K 1H0Email: [email protected] • Web: www.willowpublishing.com

North York GeneralAddress: 4001 Leslie Street, Toronto, ON M2K 1E1

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