3/19/2008

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Session #: 1304 1

Rod Sagarsee

Advanced VoIP Converged Network Voice Communications between sites and Video Conferencing Systems

Session #: 1304 2

Housekeeping Notes

Please remember to turn cell phones to vibrate or offPlease remember to complete the session evaluation at the end of this sessionThe session number is: 1304

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Speaker/Company Background Rod Sagarsee….

�1984-1989 US Air Force - Network Systems Programming� 1990-1994 Valparaiso University –Network Management�1994-1996 – Altheimer & Gray - Law Firm Network Manager�1996 – 2003 Brinks Hofer Gilson & Lione – Director of Information Services�2003-Present Brinks Hofer Gilson & Lione – Chief Information Officer

Founded in 1917, Brinks Hofer Gilson & Lione is based in Chicago with four additional offices across the country serving the intellectual property needs of clients from around the world. The firm is one of the largest IP law firms in the country, with more than 170 attorneys, scientific advisors and patent agents specializing in intellectual property litigation and all aspects of patent, trademark, copyright, trade secret, unfair competition, intellectual asset management, and technology and licensing agreements. Brinks routinely handles assignments in fields as diverse as electrical, chemical, mechanical, biotechnology, pharmaceutical, nanotechnology, Internet and computer technology, as well as in trademarks and brand names for a wide variety of products and services.

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Where are we now…..

New Conferencing CenterChicago Lawyer Magazine – March IssueWhere we were….Where we wanted to be….How we got there….Measuring your ROIBest QoS Practices

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First Steps and Foundation -The Road to Full VoIP and Combining Advanced Converged Networking capabilities to create best possible Audio/Visual Conferencing: What we knew we had to do…

Research and Evaluate ProductsMeasuring ROIAvoiding QoS IssuesEvaluating Current InfrastructureDesigning TopologyImplementation Plan� Local Headquarters – New 36th Floor Conferencing Center� Redundancy – Multiple connection options for Audio/Video� Disaster Recover – Initiate Conference from any location� Satellite Expansion – Advanced Mobile A/V Conferencing

Systems

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Where we were…2006 BHGL A/V Capabilities

No Built-In Advanced A/V Conferencing ISDN Only and Only in certain conference roomsNo internal 800 Conferencing Call CenterNo Microphone Systems for Large Room Presentations/Mock Trial RoomsLimited teleconferencing phonesNo Advanced Mobile SystemsSingle primary analog star phone capability onlyNo Converged Network Internal Unlimited A/V Usage Capability

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First step…Topology for Unified Messaging modeled for 1-800 Internal Conferencing System

Avaya Meet-Me 800 Conferencing

Implemented Avaya Meet-Me Conferencing on existing 8710 switch and call system

Redundant HP Proliant ServersSide Tip: Integrated Email Server Topology for Vmail in Email

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Additional Steps – Satellite office setups

Mobile Advanced A/V UnitsFlat Screen DisplaysCPU with Network/InternetDVD/VHS capability w/audio out

Audio InboundIP 4690 Starphone (Speakerphone)Back up Analog Starphone

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Measuring ROIPossible Realization…..

800 Long Distance Savings� Between offices� International

� Productivity Savings� Unnecessary Third Party Support Costs

� No Excessive Video Web Conferencing Charges� No Third Party Deposition or Training Video/Audio Recording Charges� No IS team support to setup Technologies for Conf Rm Presentations

� Side Tip - Unified Messaging (Voicemail in Email/on Blackberry)

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QoS – Avoiding the Issues for both, Audio and Video….

How can we obtain the best possible QoS ?� Focus on Topology and Infrastructure

� Segmentation� Uplinks� Backbone� Layer 3 Switching and VLAN Support� Redundant paths� Possible Bandwidth Expansion

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Floor Segment Closets 31/32/33/34/35/36-37

Com3

19 20 21 22 23 2413 14 15 16 17 187 8 9 10 11 121 2 3 4 5 6

43 44 45 46 47 4837 38 39 40 41 4231 32 33 34 35 3625 26 27 28 29 30 Com3

Floor 23 Computer Operations Center

19 20 21 22 23 2413 14 15 16 17 187 8 9 10 11 121 2 3 4 5 6

43 44 45 46 47 4837 38 39 40 41 4231 32 33 34 35 3625 26 27 28 29 30

4 line redundant 8 Gigabit

Expansion pipe

COL-ACT-STA-

1 2 3 4 5 6 7 8 9101112HS1 HS2 OK1 OK2 PS

CONSOLE

Com3

COL-ACT-STA-

1 2 3 4 5 6 7 8 9101112HS1 HS2 OK1 OK2 PS

CONSOLE

COL-ACT-STA-

1 2 3 4 5 6 7 8 9101112HS1 HS2 OK1 OK2 PS

CONSOLE COL-ACT-STA-

1 2 3 4 5 6 7 8 9101112HS1 HS2 OK1 OK2 PS

CONSOLE

19 20 21 22 23 2413 14 15 16 17 187 8 9 10 11 121 2 3 4 5 6

43 44 45 46 47 4837 38 39 40 41 4231 32 33 34 35 3625 26 27 28 29 30

BHGL 2008 ChicagoVoice (and Data) Wiring Topology(Voice is Separate from Data at segment level)

Floor 23 w/s

Floor 31/32/33/34/35/36-37 w/s

IDC

F/S

Layer 3 Switching Backbone

Fiber Backbone(separate w/s Cat5e/Cat6 PatchPanels not illustrated for closets)

At Minimum: Auto-sensing per device, Flow control, IP-routing, Layer 2 switching, Layer 3 switching, Manageable, VLAN support

Voice Backbone

Data Backbone

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BHGL 2008 VoIP Segmentation

Telco VoIP Phone System

Fiber backbone switchesFiber backbone switches

Floor Closet Ethernet SwitchesWith redundant Fiber Uplinks

Floor Closet Ethernet SwitchesWith redundant Fiber Uplinks

IP Telephone in offices/Conf Rms

Data PCs and Notebooksin offices

Topology concept for Separate Floor wiring VoIPSolution – joined at the backbone switch levelwith data LAN

Network F/S

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NOTE: The voice network configuration is separate from the data network. The voice network is on its own separate floor switches and the phones are on their own separate wiring from the loc to the segment switches. The 8710 Phone servers are connected to the Avaya Cajun 363T switches via Cat6 ethernet cable.The core switches are up-linked to the Cajun switches via 50/125 Fiber Uplinks SFP LC to LC connections.The segment switches are up-linked to the core switches via 50/125 Fiber LC to LC connections.The two cores are linked via 50/125 Fiber LC to LC connections local to the CNC (Converged Network Center)The G650 Gateway cards are all linked to the Cajun switches via Cat6 ethernet cable.The user end 4625 IP Phones are all linked via Cat6 ethernet cable from the phone loc to the segment floor switches in each floor communications closet.

S8710 Server S8710 Server

Cajun Switch Cajun Switch

3Com 5500 CORE Switch 3Com 5500 CORE Switch

Avaya G650 Gateway Avaya G650 Gateway

3Com 5500 Segment Switch 3Com 5500 Segment Switch 3Com 5500 Segment Switch3Com 5500 Segment Switch

4625/4690 IP Phone

4625 /4690 IP Phone

4625/4690 IP Phone

4625/4690 IP Phone

IPSI IPSIMedPro MedPro

CLANCLAN

BHGL AVAYA 2008 VoIP VOICE TOPOLOGY CONFIGURATION

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Video and Tele-Conferencing Between Offices

INTERNET WEB VIDEO CONFERENCING

BHGL Information Highway

UtahChicago Michigan Indy

Dedicated VoIP Links for Meet-Me Conferencing Between Offices

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Video and Tele-Conferencing Between Offices AND WITH CLIENTS/REMOTE EMPLOYEES

INTERNET WEB VIDEO CONFERENCING

BHGL Information Highway

UtahChicago Michigan Indy

Dedicated VoIP Links for Meet-Me Conferencing Between Offices

CLIENTSHotel/CoffeeShop

/AirportHome

IP SoftphoneOrEC500

IP SoftphoneOrEC500

IP SoftphoneOrEC500

VoIPOr LocalCarrier

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New Conferencing Center

Video Conferencing Between Offices and Remote via non-proprietary WebCams

Chicago Video Conferencing

Chicago and Ann Arbor Video Conferencing

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QoS – Avoiding the Issues

How we obtained the best possible QoS ?� Focus on Topology and Infrastructure

� Segmentation� Join at Backbone – Advanced Converged Solution� Consistency in Full Duplexing (and Hardset 100Mbs)� Dual Path Cajun Core Server Switching� Dual Gateways providing multiple paths� Expanded Bandwidth for Video (Internet Speeds)

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Measuring ROIMore Realization…..

800 Long Distance Savings� Between offices� Between local area codes (local long distance)� International� 800 Meet Me Conferencing� Video Conferencing via IP (Internet) vs. ISDN

� Additional Productivity Savings� IS Team Conferencing Setup Overtime Costs� IPSoftphone (Using PC/Laptop as phone)� EC500 (Extension to Cellular)

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Conclusion – Positive Revelations

Additional Advanced Features800 Conferencing SavingsEC500 Extension To Cellular to add internal callers to 800 ConferenceAdvanced Disaster RecoverySide Tip - Between Local Area Code SavingsSide Tip - Advanced End-User Conference Phone Features

Internal/ExternalMulti single lineExtended Microphones for large rooms

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Final Reminders

Please remember to turn in session evaluationsThe session number is:1304

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Session #: 1304 21

Thank You