13052844-deming14pointpresentation
TRANSCRIPT
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1.Create Vision & Demonstrate
Commitment
At SHAIGAN PHARMACEUTICALS we are
committed to manufacture Quality
Pharmaceutical Products which leads to
Customer Satisfaction.
Provide long term direction to the
departments / sections by CEO
investment in training & Research - Role
of HR and R&D Departments at SPL
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2. Learn the New Philosophy
Optimize processesProcess For Handling Customer
Complains
Customer driven approachmutual cooperation between labor
& management
improved Drugs
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3. Understand Inspection
Responsible & Train Worker -
Voice of the worker is heard at alllevels
Variation under control - QA
Department Role
Application of Statically Tools
Continual Improvement in the
Companys Processes
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4. Stop Making Decisions purely
on the basis of Cost
Quality Emphasized at all levels -
Not Cost
Commercial Dept.s Role
Finance Dept.s Role
Quality System Procedures forPurchasing
Suppliers - Monitored & Evaluated
loyal Suppliers - a Myth Not reality
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5. Improve Constantly & For ever
Improvement is a way of life at SPL
Improvement in Design &
Production
Companywide Improvement by
understanding customer need &understanding
Market Survey Reports
Market Trends
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6. Institute Training
Training is embedded at the heart of
core SPL activitiesPeople - the most valuable
resources for us
Well guided by ManagementTraining - Long Term & Short Term
In-house & external
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7. Institute Leadership
Leadership Management at SPL
Providing Guidance to employees to
perform better
Developing Skills of the employees
Eliminating the element of - FEAR
Encourage team work
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8. Drive Out Fear
Open discussion on the
performance in MRM MeetingsOpen Discussion between
Management and Employees in HR
MeetingsEmpowerment
Trust
Motivation
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9. Optimize the Efforts Of Team
Team Work is Stressed at all levels
in SPL in each departmentincrease inter - departmental
cooperation to increase quality
Customer Approach
Training and employee involvement
considered necessary for better
results
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10. Elimination of Exhortations
Slogans & Motivational Programs
available
Workers involvement ensure at all
levels by considering workers feed
back system
Statically Thinking - to resolveproblems at the work place
Use trust and motivation to enhance
systems
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11. Eliminate Numerical Quotas &
Management by Objective - MBO
No Quotas system at SPL
Standards available but can be
improved any time by the
workers/employees in consultation
with Mgmt. - No last word ! ! !
Management is focus on systemsand its continual improvement
Have Long term goals
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12. Remove Barriers to Pride in
Workmanship
SPL Family Concept
Take Pride in Ones work
Appraisal System available but
based on:
Pay for Performance Strategies
Reward Management
Job Satisfaction is Key Element
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13. Encourage Education &
Training
Continuing, broad base education
for employee development
Investment on employees - a unique
feature at SPL
Management aspect - Key to longterm success
Develop the worth of an Individual
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14. Take Action
Top Management Transformation for
ImprovementMgmt. Involves the whole
organization
SPL CultureThe new approaches has been
adopted at various levels with the
passage of time.
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QUALITY POLICY
AT SHAIGAN PHARMACEUTICALS PRIVATE
LIMITED, WE ARE COMMITTED TO PROVIDE
QUALITY PHARMACEUTICAL PRODUCTS TOSATISFY THE NEEDS OF OUR CUSTOMERS, WE
ARE ALSO DEDICATED TO CONTINUALLY
IMPROVE OUR QUALITY MANAGEMENT SYSTEM
THROUGH PROCESS CONTROL, EMPLOYEE
EMPOWERMENT AND TRAINING.
Thanks