14 sales folder

Office Services

Technical

Professional

Skilled Trades

Light Industrial

Providing quality

temporary, temp-to-hire

and direct hire staffing

since 1987

www.areatemps.comwww.areatemps.com

TM

WEST

EAST

SOUTH

CORPORATE OFFICES

14801 Detroit Avenue

216-227-8200

6391 Mayfield Road

Mayfield Heights440-646-1333

5805 Pearl Road

Parma440-842-2100

1228 Euclid Avenue

Cleveland

Lakewood

TM

With four locations in the Greater Cleveland area, the Area Temps team is ready to meet your company’s requirements for office services, technical, professional, trades and light industrial temporary, temp-to-hire and direct hire employees.

We understand the importance of matching qualified workers to your company’s exact skill requirements.

Recruiting quality applicantsOur applicant centers cover Northeastern Ohio

WEST14801 Detroit Avenue

Lakewood216-227-8200

EAST6391 Mayfield Road

Mayfield Heights440-646-1333

5805 Pearl Road

Parma440-842-2100

SOUTH

1228 Euclid Avenue

Cleveland1-866-995-JOBS

DOWNTOWN

Visit our website at areatemps.com

2 AREATEMPS RECRUITINGAPPLICANTS

Everything Cleveland

CLEVELAND.COM

Recruiting quality applicantsWith an extensive marketing campaign and our personal interview process

A rea Temps is among the largest recruitment

advertisers in Cleveland, with dozens of classified listings on our website, in local newspapers, and on various job boards each week. Our ads are featured prominently on Cleveland.com, and we recruit new local candidates each day from recognized job boards like CareerBuilder and Monster.com.

Your account representative will work as a team with our inside staffing specialists to provide personalized service. Daily and weekly quality checks insure your continued satisfaction.

U nlike most staffing services, our applicants must complete acomprehensive, personal interview process. In addition to skill requirements, our recruiters are trained to look for candidates with a positive attitude, flexibility, good communication skills and a willingness to learn. Of the over 1,500 applicants who are screened each month, only those who meet these standards are hired and registered in the City Search database.

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AREATEMPS RECRUITINGAPPLICANTS 3

ndeedone search. a ll jobs.

careerbu lder.com

CareerBoard.comLocal Jobs. Local Talent.

TM

Recruiting quality applicantsCandidates are networked across the region

AREA TEMPSAREA TEMPS

LAKEWOOD216-227-8200

PARMA440-842-2100

AREA TEMPSAREA TEMPS

MAYFIELD HTS440-646-1333

TEMPS AREA TEMPSAREA

A ll Area Temps offices share applicant information through our exclusive City Search network, so we can guarantee that you receive the best candidate in the system...not just the best in one location. With over 20 recruiters in Greater Cleveland contributing to our inventory, the network contains over 80,000 local applicants!

TM

a r e a t e m p s

SSe che ch


4 AREATEMPS RECRUITINGAPPLICANTS

DOWNTOWN CLEVELANDArea Professionals

Accounting ClerkAccounting, CostAccounting GeneralAccounting, TaxAccounts PayableAccounts ReceivableAdministrative AssistantAdvertising assistantBank Teller Billing ClerkBookkeeperCashierCollectionsCustomer ServiceData EntryDatabase AdministratorDesktop PublisherDictaphoneExecutive AssistantFile ClerkGeneral Office ClerkGraphic ArtistHealth Care WorkerInsuranceInternet ResearcherLegal ClerkLoan ProcessorMail Room ClerkMarketingMedical BillerMedical Records ClerkMedical TranscriberOffice Manager

Web Page DesignerWord ProcessingBatch MakerBolt-Making MachineBoring MachineBrake PressBroaching MachineBurning MachineCAD OperatorCarpenterChucking MachineCNC/NC MachineConstruction WorkerCrane OperatorDeburring MachineDie Maker/RepairDie SetterDispatcherDisplay BuilderDrill PressDriver, CDLDriver, no CDLEDMElectrician Electro-Mechanical AssemblyElectronic AssemblyElectronic TechnicianEngine LatheEngineering AssistantFabricatorFood ServiceForgerForklift/Tow Motor

Honing MachineHVAC Service/RepairIndustrial Fabric SewerInspectorInventory ControlIronworker Lab TechnicianLapping MachineMechanic, Diesel/GasMechanical AssemblyMechanical MaintenanceMetallurgical TesterMilling MachineMillwrightMold MakerPainter, HousePainter, Spray/IndustrialPattern MakerPipe FitterPlasma CutterPlastic Injection MachinePlastic MolderPlastic/Rubber Set-UpPlaterPlumberPrinterProduction Control ClerkPunch PressQuality Control TechReamer MachineRooferSaw Operator, ProductionScrew Machine

Secretary, ExecutiveSecretary, General

ð Aluminum

ð Brass ð Copper

ð Bronze ð Hardened steel

ð Carbon ð Other

ð Cast iron ð Inconel alloys ð Sheet metal

ð Band saw

ð Brake press ð Grinder

ð Burning machine ð Jigs/fixtures

ð Cutting torch ð Plasma cutter

ð Drill press

Screening for the best qualified candidateUsing skill-specific interviewing and testing procedures

Secretary, LegalSecretary, MedicalSecretary, TechnicalSocial ServicesSwitchboard OperatorTeacher/EducationTelemarketing

We have identified and created supplemental interview outlines for over 100 specific skills, which guide our inside staffing specialists through a comprehensive interview

TMprocess. Our on-line Prove It testing software confirms that candidates are qualified for the positions they are assigned.

TM

Skill Specific Interview Sheet for

MIG WeldingPage 1

Start with your most recent experience, then work backthrough at least the past 5 years.

Check any welding processes you have performed and rate your experience on a scale of 1-10.

SKILL/PROFICIENCY TEST

SCORE: ___________%

ADMINISTRATIVE EXPERIENCECoordinate office services ............Coordinate special projects ..........Create systems procedures ..........Develop record keeping syst .........Evaluate HR requirements. ...........Format graphs...........................Format records ..........................Format reports ..........................Format tables............................Forms control............................Maintain petty cash fund .............Special events planning ...............Work with budget/acct. ...............Work with payroll dept ................Work with purchasing dept ..........Work with records control............

SPECIFIC EXPERIENCE Administrative mgmt support........Administer tests ........................Answer phones .........................Arrange sales appointments .........Arrange travel itineraries..............Close office ..............................Collating ..................................Compile reports .........................Copying ...................................Customer service .......................Data entry, alpha........................Data entry, numeric ....................Desktop publishing .....................Dictation ..................................Dispatching ..............................Distribute mail ...........................Faxing .....................................FedEx......................................Filing.......................................Greet walk-in traffic ....................Handle complaints......................Internet research........................Invoicing ..................................Issue applications ......................Maintain records/files .................Open mail.................................Open office ...............................Paging .....................................Plan company functions...............Relief receptionist ......................Research background material. .......

SPECIFIC EXPERIENCE (cont’)Schedule appointments...................Schedule meeting rooms ................Schedule meetings..........................Screen visitors ................................Send out mail ..................................Shorthand .......................................Spreadsheet software.....................Supervise clerical workers ..............Take meeting minutes .....................Take telephone orders .....................Transcription/Dictaphone ................Transfer calls manually....................Update daily schedules ...................UPS.................................................Voice mail .......................................

DOCUMENTS PRODUCED Billing/Invoices................................Briefs ..............................................Contracts ........................................Correspondence ..............................Desktop publishing..........................Letters.............................................Memos............................................Prepare agendas .............................Proposals ........................................Reports ...........................................

OFFICE EQUIPMENT USED Calculator........................................Computer (Mac)..............................Computer (PC) ................................Copier volume .................................Dictaphone......................................Fax machine....................................Multi-line phone system..................Paging systems...............................Postage scale..................................Scanners.........................................Typewriter.......................................Voice mail .......................................

DEPARTMENTS WORKED IN Accounting/Bookkeeping ................Advertising......................................Collections ......................................Customer service ............................Employee benefits...........................

DEPARTMENTS WORKED IN Engineering .....................................Human Resources………….. ........Information technology ...................Legal ...............................................Order department............................Payroll .............................................Production.......................................Promotions......................................Public Relations...............................Quality Control ................................Receiving ........................................Research/Design .............................Sales/Marketing..............................Shipping..........................................Workers Compensation...................

INDUSTRY EXPERIENCEAccounting......................................Automotive .....................................Banking...........................................Construction....................................Financial..........................................Government ....................................Hospital...........................................Insurance ........................................Legal ...............................................Manufacturing.................................Medical ...........................................Mortgage ........................................Real estate ......................................Restaurant.......................................Retail...............................................Salon...............................................Schools ...........................................Transportation .................................Utilities............................................Wholesale .......................................

Skill Specific Interview Sheet for

Administrative AssistantCheck all items in which you have actual work experience.

SKILL/PROFICIENCY TEST

SCORE: ___________%

A

B

C

D

Produce neutral gas

Shield the weld from the atmosphere

Purify the electrode metal

All of the above

XXProve It! for Welding

1 Stick WeldingQuestion

What is the purpose of the flux coating on an electrode?

Leave Test

Next Question

Your Response

Kene ax Prove It!


AREATEMPS SCREENINGCANDIDATES 5

Rating 1-10

Thickness

Rating 1-10

Thickness Thickness

Rating 1-10

Thickness

ð Brazing

ð Carbon-arc welding ð Innershield welding ð Robotic welding

ð Dual shield welding ð MIG welding ð Shield metal arc welding

ð Electric resistance welding ð Oxy-Acetylene welding ð Stick (arc) welding

ð Electro gas welding ð Oxyhydrogen torch ð Submerged arc welding

ð Flux-cored arc welding ð Pipe welding ð TIG welding

ð Gas welding ð Plasma arc welding ð Welder-fitter

ð Other:

ð HeliarcÒ welding ð Resistance welding

What metals have you welded? Note the thicknesses (in inches, fractions or gauges).

What were the end products of the welding

Check any machinery you have used to fabr

Screening for the best qualified candidateBackground checks are performed at the customer’s request

INTELLIGENCE BY DESIGN

A rea Temps screens all job applicants before the interview process begins, and will not hire anyone who has been convicted of a violent felony. At your request, we can also provide a comprehensive criminal background check, which includes a Social Security Number trace and residence history.

For many companies, background screening is an important step in the hiring process. To meet your company’s standards, Area Temps can provide employment verifications, drug screening, criminal background checks, credit checks and motor vehicle reports at no additional charge.

Reports are provided through Asurint, a state-of-the-art employment screening service headquartered in Cleveland, Ohio. Their web-based information systems provide instant national screening for faster turnaround time.

TM


6 AREATEMPS SCREENINGCANDIDATES

Area Temps relies upon the services of various reference checking services. Therefore, Customer agrees to hold Area Temps harmless for errors or omissions in reports provided by these services. Customers should understand that State and Federal laws pertaining to Defamation of Character and various Privacy Acts have also restricted our ability to obtain personal character references, which can be subject to change at any time.

Screening for the best qualified candidateArea Temps employees are held to higher performance standards

“By failing to complete an assignment as agreed, you will damage the professional reputation of Area Temps and harm a valuable business relationship with our client; therefore, you are liable for $500 IN DAMAGES if you fail to complete an assignment as agreed, without two weeks written notice. Assignments of less than two weeks duration must be worked in their entirety.

“In addition, should you fail to complete an assignment as agreed, without providing two weeks written notice, the hourly rate of any final outstanding wages due will be reduced to the current federal MINIMUM WAGE.”

We have eliminated repeat offenders. If an Area Temps employee is terminated, he/she is placed on our DNU (Do Not Use) List, permanently removed from the City Search network, and cannot be placed again.

? Unexcused absence

? Unexcused tardiness

? Insubordination

? Uncooperative attitude

? Refusing to follow instructions

? Use of drugs or alcohol

? Poor quality of work

? Poor quantity of work

? Misuse of a customer’s equipment

? Walking off an assignment

? Failure to return to work as agreed

? Theft

6 Completion Pledge

6 “Do Not Use” List

6 Grounds for Termination

TM


AREATEMPS SCREENINGCANDIDATES 7

STAMP

HERE *

STAMPHERE*

OFFICIAL AREA TEMPS TIMESHEETAND CUSTOMER SERVICE AGREEMENT

INSTRUCTIONS:1. Use a separate copy of this timesheet for each assignment and each week worked.2. Complete all required fields in the Employee Section and sign at the X.3. Ask your on-the-job supervisor to complete and sign the Customer Section.4. Make two photocopies of the timesheet, leaving one with the customer and keeping one for your records. 5. Mail or hand deliver the original to any Area Temps office.

For Office Use Only

EMPLOYEE COMPLETES THIS SECTION CUSTOMER COMPLETES THIS SECTIONWEEK-ENDING DATE*(Sunday)

COMPANY WHERE YOU WORKED (REQUIRED)*

FALSIFICATION OF HOURS IS A CRIMINAL OFFENSE.VIOLATORS WILL BE PROSECUTED.

DATE TIMESTARTED

TIMEFINISHED

LESSLUNCH

HOURSWORKED

TOTALHOURS NEAREST 1/4 HOUR

MON

TUES

WED

THUR

FRI

SAT

SUN

EMPLOYEE LAST NAME (PLEASE PRINT)

LAST 4 DIGITS OF YOUR SOCIAL SECURITY NUMBER* (MUST HAVE TO PROCESS PAYROLL)

FIRST MIDDLE INIT

ARE YOU RETURNING TO THIS ASSIGNMENT?IF NO, PLEASE CONTACT AREA TEMPS YES NO

LIST CHANGE OF ADDRESS HEREEMPLOYEE ADDRESS (STREET, APT NO. OR PO BOX)

CITY STATE ZIP CODE

AS AN EMPLOYEE OF AREA TEMPS, I UNDERSTAND THAT I MUST COMPLETE A MINIMUM OF 120 WORKING DAYS WITH THE CUSTOMER TO WHICH I AM ASSIGNED BEFORE I AM ELIGIBLE TO ACCEPT ANY POSITION WITH THAT CUSTOMER, SHOULD SUCH A POSITION BE OFFERED. I ALSO UNDERSTAND THAT I MAY NOT TRANSFER TO THE PAYROLL OF ANOTHER TEMPORARY SERVICE TO WORK FOR THE SAME CUSTOMER TO WHICH I WAS ASSIGNED BY AREA TEMPS.

I AGREE TO THE TERMS AND CONDITION ON PAGE TWO OF THIS DOCUMENT.

AS A CUSTOMER OF AREA TEMPS, I UNDERSTAND THAT EMPLOYEES OF AREA TEMPS MUST COMPLETE A MINIMUM OF 120 WORKING DAYS ON ASSIGNMENT WITH A CUSTOMER, BEFORE THEY ARE ELIGIBLE TO WORK DIRECTLY (OR INDIRECTLY) FOR THAT CUSTOMER. I ALSO UNDERSTAND THAT EMPLOYEES OF AREA TEMPS MAY NOT BE TRANSFERRED TO THE PAYROLL OF ANOTHER TEMPORARY SERVICE TO WORK FOR THE SAME CUSTOMER TO WHICH THEY WERE ASSIGNED BY AREA TEMPS.

I CERTIFY THAT THIS AREA TEMPS EMPLOYEE WORKED THE HOURS LISTED AND AGREE TO THE TERMS AND CONDITION ON PAGE TWO OF THIS DOCUMENT.

EMPLOYEESIGNATURE

CUSTOMERSIGNATURE

X

X

ACHIEVEMENT CLUB PERFORMANCE RATING

PLEASE RATE THIS EMPLOYEE’S... ABOVE STANDARD BELOW

Productivity

Dependability

ualityQADDITIONAL REMARKS

COMPANY NAME

CUSTOMER NAME (PLEASE PRINT)

CUSTOMER EMAIL ADDRESS (PLEASE PRINT)

TOTALHOURS NEAREST 1/4 HOUR

AUTHORIZATION/APPROVAL FOR REMITTANCE/PAYMENT

Customer validation stamp required for Technical/Industrial division only*Please provide your email address if you would like a copy of this timesheet to be emailed to you for your records.

TRIED & PROVEN ATTENDANCE RATING

GROUNDS FOR TERMINATION

AREA TEMPS HAS MADE ATTENDANCE A TOP PRIORITY. EACH EMPLOYEE IS AUTOMATICALLY RATED ON THEIR RELIABILITY, PUNCTUALITY AND ATTENDANCE. OUR EMPLOYEES KNOW THAT THOSE WITH THE HIGHEST RATING ARE ASSIGNED FIRST, AND THEY STRIVE TO IMPROVE THEIR AVERAGE BY SHOWING UP ON TIME, EVERY DAY, AND BY FULLY COMPLETING EACH ASSIGNMENT.

AREA TEMPS IS PROUD OF OUR REPUTATION FOR QUALITY. WE WILL IMMEDIATELY TERMINATE ANY EMPLOYEE FOR THE FOLLOWING REASONS:

! UNEXCUSED ABSENTEEISM OR TARDINESS

! INSUBORDINATION OR UNCOOPERATIVE ATTITUDE

! USE OF DRUGS OR ALCOHOL ON THE JOB

! POOR QUALITY OR QUANTITY OF WORK

! THEFT OR MISUSE OF A CUSTOMER’S EQUIPMENT OR SUPPLIES

A DISCHARGED EMPLOYEE IS IDENTIFIED IN OUR APPLICANT DATABASE, WILL NOT QUALIFY FOR UNEMPLOYMENT BENEFITS, AND CAN NEVER BE REASSIGNED BY ANOTHER AREA TEMPS LOCATION IN THE FUTURE.

INSTRUCTIONS FOR PROCESSING YOUR PAY

WE MUST HAVE YOUR TIMESHEET BY 5 p.m. ON MONDAY

RECEIVING YOUR PAY VIA DIRECT DEPOSIT

IT IS THE EMPLOYEE’S RESPONSIBILITY TO MAKE SURE YOUR TIMESHEET IS RECEIVED IN THE AREA TEMPS OFFICE BY 5 p.m. ON MONDAY, IF YOU WISH TO RECEIVE YOUR PAY THE FOLLOWING FRIDAY. IF AVAILABLE AT THE WORK SITE, WE WILL ACCEPT TIMESHEETS EMAILED OR FAXED TO OUR OFFICE BY THE CUSTOMER. THEY MUST BE CLEARLY IDENTIFIED BY THE COMPANY’S EMAIL ADDRESS OR FAX NUMBER. FOR BEST RESULTS, WE RECOMMEND THAT YOU DROP OFF YOUR TIMESHEET AT ANY AREA TEMPS LOCATION.

IF YOU ARE USING THE RAPID! PAYCARD, YOUR FUNDS WILL BE DEPOSITED BY 3 P.M. ON THE FOLLOWING FRIDAY. FOR CUSTOMER ASSISTANCE, CALL 1-888-RAPID14 (1-888-727-4314).DIRECT DEPOSIT TO YOUR PERSONAL BANK ACCOUNT TAKES EFFECT AFTER TWO PAY CYCLES. YOU WILL BE ISSUED A PAPER CHECK WHILE WE CONFIRM YOUR ACCOUNT INFORMATION. MAILED CHECKS ARE SUBJECT TO POSTAL DELIVERY SERVICE.

073AT-1009

CUSTOMER COMPLETES THIS SECTION

HOURSWORKED

ACHIEVEMENT CLUB PERFORMANCE RATING

PLEASE RATE THIS EMPLOYEE’S... ABOVE STANDARD BELOW

Productivity

Dependability

ualityQADDITIONAL REMARKS

Please help us encourage higher performance standards and show your appreciation for our employee’s hard work by checking (3) the appropriate boxes below. Our employee can earn valuable incentives when you participate.

Screening for the best qualified candidateAttendance is a top priority

Registered Location(s)

07 Lakewood Tech

Anthony M. Ballard

(216) 555-9435

Lakewood 44107

289-76-5432

Status: Available

Available Date: 12/21/09

Car Available

Part-Time Only

Student/Teacher

Steel Toe Boots

Work Boots

Shipping & Receiving Warehouse Inventory Driver, CDL

Forklift/Tow Motor Inspector Inventory Control

Home

Applicant Records

Anthony M Ballard289-76-5432

Main Applicant Screen

Applicant Demographics

Applicant Comments

ViewAssignment History

RefusedAssignment History

Skill Maintenance

Background Checks

Update CurrentAssignment

Application Tech Skill Sheet Tech

Technical RESUME

Shipping & Receiving

Background Check

Warehouse Inventory

No messages to report at this time.

SEARCH

Comments

Secondary Skills

Primary Skills

Tried & Proven Rating: 100% Excellent

PDQ Rating:Exceptional Skills

Employee Personnel File

Our Tried & Proven Rating automatically tracks an employee’s punctuality and attendance record. Employees with the highest ratings are the first to be considered for each assignment.

W

PDQ

e value your input! Customers

have the opportunity to rate our candidate’s on-the-job performance on each weekly time sheet.

The PDQ Performance rating

= roductivity

= ependability

= uality

TM

09/29/09: Quality Confirmed09/28/09: Start Confirmed09/25/09: Applicant assigned to All Star Warehousing09/24/09: Background check in progress09/23/09: Spoke to Tony about a new assignment

starting next week. JWL


8 AREATEMPS SCREENINGCANDIDATES

Retaining our best employees Our benefit package compares favorably to most local companies

Area Temps assumes the cost of a full benefit package which includes...

...after 1,300 hours

...after 900 hours

...is available at low group rates

...after 1 year of service, (selected locations)

...for low cost financial services

...for working parents

...qualifiers are awarded prizes for Productivity, Dependability & Quality work

...for exceptional on-the-job performance and perfect attendance records

...at all suburban locations

...for skill improvement through video training courses

...accumulate two tuition credits for each 40 hours worked

...for new employee referrals

...on merchandise, travel and other entertainment

6 One week of paid vacation

6 Paid holidays

6 Major Medical health insurance

6 401(k) retirement plan

6 Employee credit union

6 Child care assistance

6 PDQ Rating

6 Employee recognition

6 Free computer training centers

6 Continuing Education program

6 Free college tuition credits

6 Cash bonuses

6 Employee discounts TM


AREATEMPS RETAININGEMPLOYEES 9

6

6 Required safety equipment

Gasoline and RTA vouchers ...may be purchased by any employee through a convenient payroll deduction program, in advance of their assignment.

...is also available through a payroll deduction program. Whether your company requires steel-toed shoes, work boots or other safety gear, our employees will report to their assignment ready to work.

Retaining our best employees For their security and convenience, we offer these special services

6 ...provide secure identification for access to your facility or for check-cashing purposes.

6 ...are provided by Ahola Corporation. This Cleveland-based company guarantees rapid payroll processing and personalized service.

Photo ID Cards

Local Payroll Services

6 ...means quick turn-around time! Employees receive their pay on the Friday immediately following the week they were on assignment.

6 TM...of their pay to either a personal bank account or to the RAPID! PayCard

provides safe and convenient access to their funds, eliminating the need for our employees to pick up their paychecks or pay expensive check-cashing fees.

Weekly Payroll Processing

Direct Deposit

6 Photo ID Cards

6 Local Payroll Services

6 Weekly Payroll Processing

6 Direct Deposit

6 Gasoline and RTA vouchers

6 Required safety equipment

TM


10 AREATEMPS RETAININGEMPLOYEES

6...are working in our training centers throughout the business day, ready to report to work for your emergency staffing needs. Please note that Area Temps has a minimum assignment length of 4 hours.

6...allow us to fill your volume orders quickly! Automated calls go out to all available candidates in our network who match your skill requirements, generating call backs from your immediately surrounding area.

6 ...keep us in contact with the most qualified candidates in our network. Skilled applicants who are not on current assignment are regularly notified of available positions that meet their specific skill set.

6 ...are tailored to your company’s specific skill requirements and will advise you when a qualified candidate who meets your needs is recruited or becomes available in our City Search network.

6 ...notify your account rep of your company’s after-hours needs and we will provide you with contact information, for a 24/7 customer service solution.

Temps on Call

Voice broadcast alerts

Applicant E-mail alerts

Customer E-mail alerts

For shift requirements

Emphasizing customer serviceYou can expect immediate results from our inside staffing specialists

......................

..............

MINUTESMINUTES

or less

30MINUTESMINUTES

When you need an immediate response, count on Area Temps’ 30-minute guarantee! Once you place your order, we will get back to you within 30 minutes with the name of our referral or an update on the current status of your order.

Other special services

Our unconditional guarantee

TM

Area Temps unconditionally guarantees that our employees are qualified to perform the duties for which they are assigned and that the work will be performed in an acceptable, businesslike manner. Upon notice from the customer within the first eight (8) hours of employment, all charges for unsatisfactory work will be canceled.


AREATEMPS CUSTOMERSERVICE 11

Emphasizing customer serviceA variety of special services are available to our valued customers

6

66 Group/On-Line Time Sheets

Custom Billing ...is available should your company need a special report or specific invoice format.

...consolidate all our employees’ weekly hours on one convenient form, which can be faxed to our office for payroll processing. Or, you can forward the hours via email with our online time sheet.

6 Electronic Time Clocks

66 On-Site Coordinators

66 Direct Deposit Payroll

...featuring badge-based or biometric devices to report attendance are available where multiple employees are assigned, and will allow them to punch in and out for more exact usage tracking.

...will be provided for high volume customers who wish to have someone from Area Temps on-site to supervise the temporary staff. Let us handle everything!

...is provided via the RAPID! paycard, or to the employee’s personal bank account, so the temporary workers assigned to your company do not have to pick up their paychecks.

6 Customized Billing

6 Group/On-Line Time Sheets

6 Electronic Time Clocks

6 On-Site Coordinators

6 Direct Deposit Payroll

For your convenience, we acceptVisa, MasterCard and American Express

TM


12 AREATEMPS CUSTOMERSERVICE

Emphasizing customer serviceOur comprehensive insurance coverage includes...

Area Temps is a self-insured employer for Worker’s Compensation, as approved by the Ohio Bureau of Worker’s Compensation.

Insurer: Area Temps, Inc.Risk No: SI-4076

Term: March 1, 1994 and renewed annually

This policy covers losses incurred as a result of any fraudulent or dishonest act by an employee of Area Temps.

6 Employee Services Dishonesty Policy

Providing an extra layer of liability protection over and above the limits set by our other policies.

6 Commercial Umbrella Policy

This policy covers against loss of money or other property which is sustained as the result of any negligent acts or omissions on the part of an office services or professional employee of Area Temps.*

6 Errors and Omission/Professional Liability

(Office Services and Professional Divisions only)

6

Area Temps’ general liability policy covers the general day-to-day operation of our business, providingprotection from injury claims and property damage.*

6 Business Owner’s/General Liability

6 Worker’s Compensation/Employers’ Liability

TM


AREATEMPS CUSTOMERSERVICE 13

* Temporaries on individual assignment at your facility are considered to be under the customer’s care, custody and control and, therefore, in some instances the customer’s liability insurance policy would be primary. The above summary is subject to the actual insurance policies terms, conditions and exclusions.

Certificates of Insurance are available upon request.

Emphasizing customer serviceWe guarantee your satisfaction in a wide range of skilled positions

Secretarial

Computer Services

General Office

Legal

Medical

Accounting

Marketing Services

Other

Administrative AssistantExecutive SecretaryLegal SecretaryMedical SecretaryGeneral SecretaryDictaphoneTranscriptionist

Desktop PublishingGraphic ArtistDatabase AdministrationWeb Page DesignerInternet Researcher

ReceptionistMedical ReceptionistSwitchboard OperatorGeneral OfficeData EntryTypistStatistical TypistFile ClerkMail Room ClerkCollator

ParalegalLegal Clerk

Medical BillerMedical Records ClerkMedical TranscriberMedical CoderMedical Scheduler

BookkeeperAccounts PayableAccounts ReceivablePayroll ClerkBilling ClerkCollectionsAccounting ClerkAccountant

Customer ServiceTelemarketingSalespersonRetail SalesCashierCall CenterReservationist

Leasing ConsultantLoan ProcessorTitle ClerkBank ClerkPurchasing

Production MachiningCNC Operators/Set-Up

Trades

Light Industrial

Bolt-making MachineBoring MachineBrake PressBroaching MachineBurning MachineChucking MachineCold HeaderDeburring MachineDrill PressEDMEngine LatheGear-making MachineGrinding MachineHoning MachineIndustrial Fabric SewerLapping MachineMilling MachinePlasma CutterPlastic Injection MachinePlastic Extrusion MachineProduction SawPunch PressReamer MachineScrew MachineShear/SlitterStamping MachineTapping MachineThreading MachineTurret Lathe

CarpenterPlumberElectricianPainterPipe FitterConstruction WorkerMechanical MaintenanceMillwright

Skilled AssemblyMIG/TIG/ARC WelderFabricatorTool/Die/Mold MakerPlaterFoundry WorkerForklift OperatorCrane OperatorQuality Control InspectorShipping & ReceivingWarehouse InventoryCDL DriversGeneral LaborGeneral Machine OperatorSpot WelderHousekeepingJanitorial Maintenance

Engineering

Industrial Management

CAE/CAD/CAM

Information Technology

Other

Design EngineerMechanical EngineerElectronic EngineerElectrical EngineerCivil/Structural EngineerArchitectural EngineerChemical/Process EngineerQC/QA EngineerIndustrial EngineerManufacturing EngineerFacilities EngineerPlant Engineer

ForemanMaintenance SupervisorPlant ManagerProduction SchedulerQA/QC SupervisorWarehouse SupervisorExpeditor

EngineeringDraftingDesignerTechnician

Computer OperatorComputer Repair TechnicianProgrammer/AnalystWeb DeveloperApplication DeveloperSystems AnalystProject ManagerSystems EngineerNetwork Engineer

ScientistChemistMetallurgical TechnicianEstimatorElectronic TechnicianService TechnicianLab TechnicianPrinter

TM


14 AREATEMPS CUSTOMERSERVICE

Special FeaturesReduce risk & increase flexibility – temp-to-hire and direct hire options

TM

And now, Area Temps can also be your source if you are looking for direct hire referrals

Area Temps can also assist with your permanent staffing needs. Through our continuous advertising and screening process, we have built a database containing over 80,000 local candidates.

We give you access to this exclusive applicant resource, and make the process of hiring efficient and risk-free. You eliminate the time-consuming task of reviewing resumes, pre-screening and checking references. One call to our office and we’ll have a selection of qualified candidates at your office, prepared to interview.

We can even arrange a working interview, to give you and the candidate an opportunity to get to know one another, and to find out if the position would be a good fit. If the placement doesn’t work out, our 60-day guarantee means you’ll only be billed a daily fee for the time the employee was actually on the job.

Ask your account representative for more information about our moderate direct hire fee structure and satisfaction guarantee.


Orientation ProgramsWorkshops and SeminarsOne-on-One TrainingRequired Overtime

Customer Service DisruptionLoss of MoraleLoss of ExperienceLoss of ContinuityBurnout among Remaining Staff “Corporate Memory”

Administrative & Record-KeepingSeparation Pay & ExpensesExit InterviewUnemployment Costs

Communicating Job OpeningSelection InterviewsPre-Employment TestingRecruitment Agency FeesCandidate Relocation Costs

SEPARATIONCOSTS

INDIRECTCOSTS

REPLACEMENTCOSTS

TRAININGCOSTS

How much does your employee turnover cost?

Temp-to-Hire is the most effective way to maximize your person-to-job fit.

According to

a recent study

by the U.S.

Department

of Labor, the

cost of hiring

the wrong person

is between

70% and 200%

of that person’s

annual salary.

”

”

Many customers of Area Temps, who traditionally enjoy the benefits of a flexible workforce, also find a hidden value in our temp-to-hire program. “Try before you buy” is an effective way to evaluate potential permanent employees. And it can be a real savings, too! When you take one of our referrals onto your permanent payroll, not only do you already know that they are a good fit, you also save both time and money by eliminating the need to advertise, recruit, interview, evaluate and reference check a series of potential candidates.

Ask about our Temp-to-Perm Discount.* Volume customers are eligible to receive a credit on our minimum working day requirement, based on the number of employees currently on assignment with your company.

* Customers of Area Temps are eligible to take our employee onto their permanent payroll after the employee has completed a minimum of 120 working days on assignment. For more details, ask your account representative for a copy of our Temp-to-Perm Policy.

AREATEMPS SPECIALFEATURES 15

Special FeaturesCustomers are welcome to use our training and on-line testing services

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Now you can skill test

your potential new hires,

or set up training sessions

for your permanent staff

...all available on-line and

for no additional charge!

Kene ax Prove It!

Testing is available for over100 software packages, including most Microsoft, Adobe, Corel, Lotus, and Macintosh products, as well as most generally accepted accounting and CAD programs.

In addition to software, we provide testing in other specific clerical, financial, health care, legal, industrial, and technical/IT skills, including...

Grammar & SpellingData EntryTyping & PunctuationTelephone Etiquette

BookkeepingAccounts PayableAccounts ReceivablePayrollAccountingFinancial Analysis

Medical AssistantMedical ReceptionistMedical Billing Claims ProcessingMedical Terminology

Legal AssistantParalegalCourt Reporting

Call Center Skills Outbound SalesInbound Sales

Reading BlueprintsIndustrial MathWarehousingShipping & ReceivingElectronicsElectrical EngineeringMechanical EngineeringAssembly and MachiningQuality AssuranceCarpentryWeldingMetalworkingTools & FastenersInjection Molding

ProgrammingClient-Server ApplicationsData CommunicationsData ModelingData WarehousingE CommerceHTML DevelopersHelp DeskNetwork AdministrationTelecommunications

Plus many more skills.Ask us about the packages you need.

Tutorials areavailable for thesepackages...

Microsoft AccessMicrosoft ExcelInternet ExplorerMicrosoft Office IntegrationMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordPeachtree AccountingQuickbooks


16 AREATEMPS SPECIALFEATURES

Special FeaturesOn-site video training provided at no additional charge

Area Temps

Training Video

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With exclusive pre-assignment video training,our employees know the job before they start!

Eliminate the hidden costs of training and re-training with Area Temps’ exclusive on-site video training program.

Does your assignment involve repetitive work? Our camera crew will visit your facility and film an employee actually performing the various tasks. Do you have a standard orientation program for new employees? Recording it to video is another way to use this program effectively.

Once our employee has accepted your assignment, but before they actually report to work, they will watch your company’s video at one of our conveniently located Area Temps offices. With a clear understanding of what is expected, they’ll have a much better chance of getting the job done right the first time!

6available to any customer of Area Temps.

6 Knowing what to expect will significantly reduce employee turnover.

This FREE program is

6to your company’s exact training requirements.

Each video is customized

6with a copy, so they can use our video for internal staffing. Let potential hires see what your job entails before they accept the position.

We’ll also provide your HR department


AREATEMPS SPECIALFEATURES 17

Special FeaturesCustomers enjoy our free monthly Rewards Program

MARATHON

. . . . . . . . . . . .

TM

We appreciate your business!

Customers of Area Temps are eligible to receive one free promotional item each month – a $50 value! – just by placing a new order of 80 hours or more. Here’s how it works...

1. Call us with your next new order.

2. Have our quality temporary workers complete a minimum 80-hour assignment.

That’s all it takes to be a part of this exciting monthly incentive program! Just mention our Rewards Program when calling to place your order. We’ll ask you to select your free item at that time, so we may expedite its delivery.

You’ll receive a $50 gift certificate, or tickets for two to the entertainment value of your choice. Or you may select our popular “Mall Money,” good for any purchase where MasterCardÒ is accepted.

Companies may also use our Rewards Program to earn a $50 credit on their next invoice, or to cater a staff luncheon from Pizza Hut or Alesci’s. There’s even an option to donate $50 to your favorite charity. See your account representative for a complete list of available incentives.

This offer may not be used in conjunction with any others, is not retroactive, and does not apply to any temporary employees currently on the job. Some exclusions apply; order must meet our standard pricing schedule. See your account representative for more details. Area Temps is able to offer our customers this FREE business promotion because our entire advertising budget has been applied to this program. All other forms of advertising, (radio, television, print and outdoor), have been discontinued so that we may offer our customers this exciting incentive. Items are subject to availability.

Become a member of the Area Temps Rewards Program

Select from...

Dozens of popular retailers, restaurants, entertainment values, and more...

Ask us for a complete list ofavailable incentives!


18 AREATEMPS SPECIALFEATURES

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About our companyArea Temps celebrates 25 years serving Northeastern Ohio in 2012


AREATEMPS COMPANYFACTS 19

Some Interesting facts about Area Temps...

[We are the Greater Cleveland area’s industry leader in office and industrial temporary help.

[We rank among Cleveland’s largest employers. In the past five years, over 24,000 people have been on assignment through Area Temps.

[Since opening our doors in February of 1987, we have provided staffing services to more than 10,500 companies in Northeastern Ohio.

[We are one of the area’s largest classified advertisers, with over 500 internet and newspaper ads placed each month.

[Over 70% of our office services, and 50% of our light industrial employees find permanent jobs through our temp-to-hire program.

A rea Temps was established in 1987 with the goal of providing quality temporary employees and personalized service to its customers. Innovative strategies for applicant recruiting, screening, testing, training, retention and customer satisfaction have helped us become one of the Cleveland area’s largest employers!

ReferencesWe’re proud to be one of the largest employers in Greater Cleveland

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Here’s what some of our clients have to sayabout their experiences with Area Temps


A rea Temps is an equal opportunity employer. It is the policy of Area Temps to provide service to all persons without regard to race, color, national origin, disability or age. Violations should be reported to the U.S. Equal Employment Opportunity Commission.

Each time we have a need for your services, you have provided qualified candidates who meet our standards and are courteous and professional. In short, I commend you in providing a superior level of services and maintaining a high level of standards in matching temps with us when we are in need of temporary help.

- Human Resource ManagerVocon, Inc.

- Executive VPStevens & Associates

- Director of Human ResourcesCleveland Institute of Music

There is a plethora of temp agencies and we get contacted by many of them frequently. Why have we not utilized any other service? The answer is very basic...(our) account executive does what she says she is going to do! ...What more could you ask for any company? Will we continue to use Area Temps when needed? Absolutely!

The Cleveland Institute of Music has used Area Temps for many years. This past year they have been especially helpful in that they found an administrative assistant for our president. This was not an easy task because we needed a person who had administrative skills, as well as a music background...We have had good experience with Area Temps and will continue to use them.

I have worked with Area Temps, both (in their) industrial and clerical divisions, for several years and have received excellent and attentive service. They know what type of candidates we look for and only provide the best. The representatives are quick to respond and meet our needs on a regular basis. I highly recommend their service.

”

”

”

””

”

”

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MEMBERCLEVELAND

- Human Resources ManagerFasteners for Retail

Our Affiliations

20 AREATEMPS CUSTOMERREFERENCES

The Staffing IndustryThe costs associated with a typical temporary bill rate

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Nearly 80% of a company’s cost to employ a temporary worker is directly tied to the worker’s pay, benefits and direct costs. Since staffing is a business in which the vast majority of costs are variable, opportunities for economies of scale are more modest than with many other businesses.

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

0%

TemporaryWorker

Hourly Pay64.7%

Benefit/TaxesInsurance

Internal StaffWages/Benefits

12.9%

12.9%Typical

Mark-up

TypicalWorker

Pay Rates

1.8% Operating Profit

3.2% Other Operating Costs

0.6% Technology Costs

1.2% Advertising/Recruiting Costs

2.7% Facilities Costs

Staffing is also a relatively low margin business. Subtracting overhead and staffing company operating costs leaves the typical temporary staffing agency with a pre-tax operating profit of 1.8% on temporary worker billings.

Source: Staffing Industry Analysts, Inc. estimates of typical contingent staffing firm profitability.

What makes up a typical billing hourfor a temporary worker?

AREATEMPS STAFFINGINDUSTRY 21

Area ProfessionalsOur professional division will recruit for your higher skilled openings


TMFor more information,contact Area Professionals today at

or visit their website at

440-253-2200

www.areaprofessionals.com

Helping you put togethera successful team...

one great hire after another!

When you need a competitive edge, creative talent acquisition can make all the difference. Area Professionals is your single-call solution for all your hiring needs. Our team specializes in direct hire and contract recruiting at the professional, mid-management and executive levels.

AREAPROFESSIONALSA Division of Area Temps

Global Executive Search

Providing Direct Hire, Contract and Contract-to-Hire ReferralsExecutive Search Services and Recruitment Process Outsourcing

! Accounting & Finance

! Information Technology

! Software Development

! Human Resources

! Legal

Areas of expertise include...

! Sales & Marketing

! Public Relations

! Supply Chain/Logistics

! Industrial Management

! Engineering

22 AREATEMPS PROFESSIONALDIVISION

ASA White PaperDiscover the advantages of using temporary staffing

Why use temporary staffing?American Staffing Association

Benefits of Temporary Staffing in a Tough Economy

Mitigate Rising Costs

Improve Performance

Save Time

Increase Flexibility

Today’s economy forces businesses and organizations to make tough choices concerning their employees - which

are both one of their biggest expenses and greatest assets. Employment costs such as insurance, healthcare, taxes,

and benefits are soaring at the same time companies are under great pressure to do more with less. Companies are

urged to run “lean.”

The answer to managing staffing costs, maintaining productivity while running “lean,” and preparing for economic

recovery is strategic staffing.

Healthcare costs, workers' compensation, unemployment insurance, Social Security and other staffing costs

continue to rise each year. Staffing can help:

! Provide workers for special projects and peak workloads without increasing fixed payroll costs.

! Reduce overtime labor costs by letting temporary employees work the extra hours.

! By paying benefits, unemployment, taxes, and other expenses that the staffing company assumes

responsibility for in regard to their temporary workers.

Absenteeism and employees who don’t match the needs of particular jobs lead to wasted time and effort. Staffing

can help by:

! Offering temporary-to-hire options that allow businesses to try out new employees.

! Providing temporary help during peak periods to prevent burnout among core employees, reducing

absenteeism and worker’s compensation claims.

! Smoothing fluctuations in workload; allowing the company to run “lean” and help to avoid layoffs.

! Screening more thoroughly, using the E-Verify screening program to identify individuals with legal rights to

work in the United States and creating customized testing programs from large test databases with national

benchmarking capabilities

Using a staffing company saves time in several ways:

! They advertise, screen, interview, test, and reference check to attract potential employees. The business

simply needs to select them for hire.

! Because of pre-employment screening for needed skills, less training is necessary prior to beginning work.

! The staffing company takes care of the temporary associates’ payroll and benefit administration.

! Hiring help as needed allows companies to respond to market demands quickly without adding full-time staff.

! During a hiring freeze, temporary workers can handle the workload without increasing the direct hire

headcount.

! Letting temporary workers handle non-core business functions allows regular staff to concentrate on core

competencies.


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AREATEMPS ASAWHITEPAPER 23

New customers receive the first day FREE...on an assignment of 2 days or longer. May we take your order?

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Let us get to work on your next order

Special introductory offer!

Whether your company has been considering temporary workers as a flexible labor alternative, or if you just need help with a short-term project, we’d like the opportunity to win your business. That’s why we’re offering new customers their First Day Free on any temporary assignment of 2 days or longer. See your account representative for details

Print this page and attach it to our first invoice with your remittance

MAY NOT BE USED IN CONJUNCTION WITH OTHER PROMOTIONAL OFFERS

NEW CUSTOMERS ONLY PLEASE!

24 AREATEMPS INTRODUCTORYOFFER

14 sales folder

Services

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greater cleveland area

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