1405 john swords investnet winning-tenders-may-2015- 16 9 ratio
TRANSCRIPT
Health Business Services
Winning Tenders with the HSE
‘One Voice’ concept extends beyond sourcing to include logistics, business support and programme management.
Improved Patient CareQuality & Cost Benefits
Customers – Public and Voluntary Health Agencies
Suppliers
Staff Development & Training
Supplier Relationship Management
Customer Service Ethos / CRM
Business Support & Enabling Technology
Portfolio & Category Management
(Sourcing & Contracting)
Logistics & Inventory Management
(Supply Service Ops)
Intentional Informed IntegratedStrategy
Introduction
HBS organisation structure
HBS Structure
Director General
Deputy Director HBS
National Director of HBS
Procurement Finance CRM Estates ERPS HR
Health Customers
HBS Structure
VisionTo be a customer focused provider of leading practice business Services.
Providing a service to you (but we need your involvement and help).
One Voice for Health
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MOU / SLA between Health Business Service and OGP will set out the respective roles, responsibilities and service level targets
HBS Procurement commitments to deliver sourcing services to non-healthcare agencies for categories managed by HBS Procurement
OGP commitments to deliver sourcing and business support services to healthcare agencies for categories managed by OGP and other sectors for non-health specific areas
SLA between HBS Procurement and Healthcare Agency customers setting respective roles, responsibilities and service level targets committed.
SLA / MOU – 10/02/15
Ways of Working
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Health Procurement Structure
HBS Procurement
Health Customers
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Procurement Structure
Health Procurement Structure
SourcingHealthcare Agency
Agency Management/Governanc
e
ProcurementCoordinator
Business / Clinical
Specialists
ProcurementTeam
Healthcare Agencies
Agency Management/Governanc
e
ProcurementCoordinator
ProcurementTeam
Business / Clinical
Specialists
Healthcare AgenciesAgency
Management / Governance
ProcurementCoordinator
ProcurementTeam
Business / Clinical
Specialists
Organisation / Operational
Category Councils
Acute Services & Medical Devices
Community Funded Schemes
Disability
Medical Professional Services
Medical Devices Equipment
eHealth
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Sourcing MSP – Medical Surgical & Pharma
MDE – Medical Devices & Equipment
MPS – Medical Professional Services
NHC – Non-Health Categories - (Health specific / strategic requirements that fall within the expenditure categories that are generally targeted to be led by the OGP / Other Sectors)
Sourcing / Contracts
Sourcing
Sourcing / Contracts
As a general principle, the guidance sets out positive measures that buyers will take to promote SME involvement in public sector procurement.
Market Analysis - to understand the range of goods and services on offer, market developments and innovation, what commercial models are available, the competitive landscape, and the specific capabilities of SMEs etc.
Sub-dividing Contracts into Lots - Lots may be also decided on a geographic basis, a work package basis, an internal organisation structure basis, etc.
Consortium Bids - SMEs are encouraged to consider using consortia where they are not of sufficient scale to tender in their own right.
“Open” Tendering - Use of open tendering for contracts below €134,000 (exclusive of VAT) in the case of advertised contracts for general goods and services.
Positive measures to promote SME involvement
Sourcing / Contracts
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NDC & Regional Hubs1. Consolidation of fragmented stores
infrastructure into a National Distribution Centre (NDC) distributing to 9 Hubs
2. Realignment of procurement staff to procurement function
3. Implement new technology to support new supply chain processes
4. Increase level of management of stock at point of use (POU) (Clinical back to frontline)
5. Implementation of appropriate supply channels (Direct & Indirect)
Logistics
Logistics & Inventory Management1. Continue effective management of service delivery
– 1,000 physical deliveries per day– 2,500 direct deliveries per day– 400,000 square feet of storage– 274 POU locations (€50m)– 90,000 sku’s (3,000)– Health Procurement NDC gives local suppliers / SME access to
national distribution.– New Technology (Voice technology – national procurement award
winner; NDC SAP)
Logistics
OGP Led Categories
• Professional Services• Facilities Management and
Maintenance• Utilities• ICT and Office Equipment• Marketing, Print and Stationery• Travel and HR Services• Fleet and Plant• Managed Services
• Professional Services• Facilities Management and
Maintenance• Utilities• ICT and Office Equipment• Marketing, Print and Stationery• Travel and HR Services• Fleet and Plant• Managed Services
Health Led Categories
– Medical Professional Services
– Medical and Diagnostic Equipment and Supplies
– Medical, Surgical and Pharmaceutical Supplies
– Medical Professional Services
– Medical and Diagnostic Equipment and Supplies
– Medical, Surgical and Pharmaceutical Supplies
Hea
lth C
usto
mer
Local Government• Minor Building Works and Civils• Plant HireDefence•Defence and SecurityEducation• Veterinary and Agriculture• Laboratory Equipment
Local Government• Minor Building Works and Civils• Plant HireDefence•Defence and SecurityEducation• Veterinary and Agriculture• Laboratory Equipment
Other Sector Led Categories
Categories Structure
Health Business Services will sign overarching contracts on behalf of all health agencies.
Local sourcing teams:- Spot Buying Below Threshold Sourcing Purchase to Pay Processing Contract Management Information Provision to HBS Procurement to support Sourcing / Performance
Management
For unplanned sourcing projects, a Procurement Service Request (PSR) will be submitted by the Procurement Coordinator to HBS Sourcing & Contracting. Will be incorporated in national / local plans as appropriate.
ImplementationWays of Working
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Tendering
Register on www.etenders.gov.ie. It is free to register your business and all HBS Procurement contract for goods and services over €25,000 and all contracts for works over €50,000 are advertised there. A guide to registering with eTenders is available here: http://etenders.gov.ie/supplierguidance
Find out about contracts.
If your business is targeting a specific sector contact the appropriate Assistant Head of Portfolio & Category Management (P&CM), alternatively contact the Programme Management Office (PMO) for further information.
Contact the right people.
Tips for Public Sector Tendering
Tendering
As a European business you can tender for the award of contracts in other European Member States - visit the EU Contracts and Tenders database (http://europa.eu/business/public-contracts/index_en.htm) on the EU website or Tenders Electronic Daily (http://ted.europa.eu/TED/misc/chooseLanguage.do) and eSourcing NI (https://e-sourcingni.bravosolution.co.uk/web/login.shtml) for further details.
Widen your search.
Tendering is not an onerous and complex task. Many tender applications can be very straight-forward and painless – some can be as simple as providing a quote.
Don't be put off by the paperwork.
Tips for Public Sector Tendering
Tendering
When providing a tender response, ensure that you demonstrate and describe how you can fulfil the contract in your tender application. Contracts are awarded using the MEAT criteria – Most Economically Advantageous Tender, which aims to strike an appropriate balance between price and quality.
Don’t be shy.
If there is a deadline – stick to it and provide all the mandatory material for your tender. Late tenders will not be accepted by the contracting authority – this is to protect the integrity of the process.
Follow the rules and read carefully.
Tips for Public Sector Tendering
Tendering
A supplier is entitled to ask questions relating to the general tendering process at any time (email: [email protected]). During a tendering process you are also entitled to have any queries addressed, though a form of your question and the response has to be provided to all other parties in the process.
Seek advice.
Ensure all requested information is attached and that the Pricing Schedule is complete. Provide sufficient information under each Criterion. Remember, the weighting of a Criterion is indicative of how important it is.
Checklist.
Tips for Public Sector Tendering
Thank YouFor Queries: [email protected]