Network ServicesState of the Union

Agenda

2

John Pieratt, Network Service Division

Investments

Improvements

Forward Thinking Solutions

New Products

David Cronin, Premier Network Solutions team

2016 Accomplishments

2017 Objectives

Dale Holloway, IP Telephony team

Cisco Spark: Comprehensive Cloud Collaboration Suite

One Service - One Experience

Investments

3

Process

– Streamlined circuit ordering process

– Inventory reconciliation and tracking mechanism

– Enhanced Reporting

– Improved trouble escalation process

– Streamlined Inventory Depot Process

– Management Dashboards

People

– Creation of the Onshore Premier Network Solutions Team

– Creation of an Offshore team to enhance the onshore team

Investments

4

Tools– CA Network Tool

Network Capacity/Performance management

Flow analysis – Conversations / Top Talkers

Fault monitoring

Ebonding – Automated actions taken based on circuit faults

– HP Network Automation Tool

Configuration backup and restore in the event of a failure

Policies that detect IOS and configuration vulnerabilities

– TED Development

Proposal Generation; Project Management Work Flow; Inventory Tracking; Invoice Creation

Management Dashboards; SLA Alerting; Circuit order tracking; Enhanced Reporting

– New billing system

Converted summary items to detailed billing items

Export function for customer analysis

Improvements

5

• Added Certified Cisco Programs• Increased technical knowledge in design of

Data, Voice and collaboration solutions• Increased hardware and smartnet discounts

Cisco relationship

• Provide diversity of tier 1 carrier options• Drive price point down through competition and

volume• Tighter controls/oversight of telco vendors and

improved SLA’s

Carrier RFP

Decrease Cost / Increase Expertise Through…

Forward Thinking Solutions

6

Provide proprietary Verizon and AT&T devices at the customer sites connected to the private carrier Cellular network through an encrypted IPSEC tunnel. Access granted from one access point in FIS to the Verizon private cloud.

Solution:

• Becoming antiquated• Expensive• May alert in an exam (Always on connection)

Concerns:

Out of Band ManagementFIS provides out-of-band management for our customer networks using modems and analog lines

• Leverage state of the art technologies• Lower cost over the existing solution• Proven design uses design components already tested in

exams• Manage through a single pane of glass

Benefits:

Forward Thinking Solutions

7

Current-State Future-State

FIS Client

FIS Network

Oak CreekPhoenix

FIS Client

Chicago

FIS Network

Little Rock Brown DeerPhoenix

All Paths Active

All Paths Active

Little Rock

PrimaryPath

BackupPath

ProviderNetwork

PrimaryPath

BackupPath

Brown Deer

Provider Network

FIS Client FIS Client

ProviderNetwork

ProviderNetwork

XX

Provides customers seamless secure access to ALL available FIS business services regardless of line of business through a platform that is:

Standardized Encrypted Highly available Geographically distributed

Unified WAN Edge

New Products

8

Risk & Security

– Perimeter Defense – External Vulnerability Management

– Internal Defense – Internal Vulnerability Management

– Vendor Risk Manager – 3rd party vendor risk management

– Cyberguard Endpoint Threat Detection

– Cyberguard Endpoint Threat Prevention

– Managed Security Awareness

– Scheduled webinars (in PST):

Tuesday, April 18, 2017 at 10:00am – 11:30am

Thursday, April 27, 2017 at 1:00pm – 2:30pm

Voice

-Cisco Spark – newest voice product offering.

-Dale Holloway will be presenting

Network ServicesState of the Union

DAVE CRONIN, SENIOR SYSTEMS MANAGER

10

PNS STATE OF THE UNION

• Over the last 9 months

– Engaged with NOC team

Gained seats on morning Priority incident calls

Implemented email alerts for all critical incidents for immediate notification of issues

Tracked and escalated chronic issues

– Engaged with Project Management team

Attended all PM meetings and client calls

Monitored project status and updates to ensure clients needs are being met

Tracked and escalated project issues

– Engaged with Solution Consultants team

Attend daily meetings on NSR Proposals

Validate proposals for accuracy and client requirements

Tracked and escalated delayed requests

Accomplishments to date

11

PNS STATE OF THE UNION

• Over the last 9 months

– Developed Metrics tracking and reporting system

Provided monthly to top 120 customers based on monthly network billing, as requested to remaining clients

Monitored to identify trends and issues

Escalated and resolved chronic issues

– Developed team dashboard tracking contacts by type and frequency

Shows progress from reactive to proactive

Shows change from ticket driven work to client contact

3358 logged events since August, 1042 Escalation entries (May be multiple per event)

Accomplishments to date

12

PNS STATE OF THE UNION

12

• Annual Health Assessments

– Health Assessment

Framework is in place

– Network strategy & Utilization

– Infrastructure

– Voice*

– Hosted Email Summary*

– Managed Security Services*

– Network Management

– Current and Upcoming Projects

– Billing Review

– Disaster Recovery

– Issues and Recommendations*

– Technology Roadmap*

* In development and may not apply to all clients

Coming soon!

Dale Holloway, Senior IT Architect

Cisco Spark: Redefining Cloud Collaboration

Message Meeting Call1:1 and team messaging in virtual rooms

Persistent Chat, Content Sharing, Iteration

A Cloud-based phone system1 plus much more

Make calls within or outside organization via the PSTN1

Audio, video, and web meetings

Before/during/after-meeting messaging and content

Spark Services

1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider.

For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-

dial services.

Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

15

Spark App

Less email. More agility. Better teamwork.

Communicate from

where your work lives

16

Spark Endpoints

Video IP &

IP Phones

Spark Room

System

One Offer

17

Open Platform

Common Management

Application IntegrationAPIs

Spark Hybrid ServicesCloud + Prem

Partner ServicesInterconnect

Message Meeting Call

Simply Communicate Better

18

One Service, One Experience, for Every Employee

HD Audio and Video

ConferencingFile

Sharing

1:1 and Team Messaging in Virtual Rooms

Mobile App

Desk and Room Devices

19

AgendaWhy Cisco Spark

Simple Secure Complete

20

AgendaWhy Cisco Spark

Simple Secure CompleteIntuitive and

InclusiveAlways up

to DatePay as you Go/GrowSimple

Born in the Cloud Solution

21

AgendaWhy Cisco Spark

Simple Secure CompleteEnd to End

SecurityRobust Hardware

and SoftwareVisibility and

ControlSecure

Cisco Knowledge and Experience

22

AgendaWhy Cisco Spark

Simple Secure CompleteEveryone Productive

One Great Experience

Deep IntegrationsComplete

Comprehensive Cloud Collaboration Suite

23

Message

Mobile,Desktop and

Web App

1-to-1 and Team

Messages in Virtual Rooms

Persistent Messages /with File Sharing

Simple IntegrationsTools, APIs,

Services

Security w/ End-to-End Encryption

24

Meeting

Instant Meetings

Voice, Video, and Content

Sharing

Join from Any Endpoint –

even 3rd party

Always on Personal

Meeting Room

Record Meetings

Basic Meetings

Advanced Meetings

25

Call

Cloud-based Phone

System1

Mobile First / Spark App

Desktop Phones

Cisco 7800 + 8800 series

OTT Access Connect Phones

Anywhere

Dial by Directory, Number, Extension

1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider.

For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-

dial services.

Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

Join MeetingsWhen MobileFrom a Desk From a Room

Common Contacts and Call History From

Mobile to Desktop

Control Video Rooms From Mobile

Video Everywhere

Seamlessly Move Between Mobile

And Desktop

Personal ProductivityOn the Road, in the Office, with a Customer

An Easier Way to Get Everyone Together

Work together in unlimited virtual rooms that you can easily access through a searchable, sortable list

Start collaborating with anyone by simply adding

their name or e-mail address

Pull Everyone Together Simpler Way to Work With All Your Teams

Teams enabling user to create and join virtual teams

and add “open” rooms for their teams

Make and receive calls inside and outside your

organization.Schedule or join

meetings from anywhere

Team Agility

Individual

Team

Sponsor

Leadership

Concept

Working @ Desk

Iteration Consensus

Meeting

ImplementRework

Proposal

Sign Off

Messaging, Meeting and Content SharingDiscuss, sync up, prepare

(before meeting)Share, content access & discuss

(during meeting)Review, follow up & action

(after meeting)

29

Get Work Done Faster

Share a photo or add a file

directly into your rooms

Get a team member’s

attention or see who is

looking for you

Add Files

Even While Mobile

@Mention Team

Members

Get to Need-to-

Know Quickly

Find key information, people

and rooms anytime

Search Across

Workspaces

Filter rooms by different

categories to zero-in on

relevant information

30

Accelerate Decision Making

Share your

screen to gain

quick alignment

Create a room for your

team to continue working

after the meeting finishes

Start a meeting in your

rooms of up to 25 people

from any device

Move from desktop to mobile with

one click to keep the call going

Meet, Share, and Continue Take It with You

31

Business Class Security Features

Lock rooms to

moderate room

participants and

content*

*Not included in free

User Access Controls IT Management

Add Single Sign-On, directory sync,

and view analyticsEnd-to-end

encryption in the

cloud, and in-transit

and media encryption

Encryption

Spark PSTN Connectivity IntelePeer Example

32

8851

Executives

5 Button

SX, DX, MX Video Endpoints,

or Sparkboard for Video

Teleconferencing

7841

Standard User

2 Button

Diverse

Internet

InternetInternet

Campus

iPhone, Android, iPad (device

agnostic) (voice and video) Remote/Home Based Workers PC Softphone

and/or Deskphone (Voice and Video)

…Spark Offer

+ | |Message CallMeeting

1 2 3

App, Phones, Video Rooms

34

Offer Packaging

Available in select Geos, SMB focused

Available in most Geos

C2Everything

in M2, and:

Cloud Calling*

• Business-class voice

and video

• Mobility

• Voice Messaging

M2Everything

in M1, and:

• Host 25-party

meetings with screen

sharing with other

Spark users

C3Everything in M3,

and:

Cloud Calling*

• Business-class voice and

video

• Mobility

• Voice Messaging

M3Everything in M2,

and:

• Host WebEx-powered

meetings with screen

sharing and with external

participants

• Personal Meeting Room

• Scheduled Meetings

C1Everything

in M1, and:

Cloud Calling*

• Business-class voice

and video

• Mobility

• Voice Messaging

M1• Business-class

Messaging

• 1:1 and 3-party

video calling with

screen sharing

• Join Spark and SIP-

based meetings

*Excludes PSTN Services. Sourced via Media Provider partners.

Add

Room

RegistrationConnect a room

endpoint to the

Spark cloud

Conference

AudioToll Dial-in &

Callback

Additional

CentersEvent

Training

1

2

3