14483 lbg apprenticeships 2017/18 brochure 1.7 · 3 about us about our apprenticeships 25we serve...

CAREERS WORTH DISCOVERINGApprenticeships

lloydsbankinggrouptalent.com

CAREERS WORTH DISCOVERING

STUDIO:MSL_Group:2017 – B3051-003186-00:Lloyds:14483_Lloyds_Apprentices_Brochure_B3704:14483_LBG_Apprenticeships_2017/18_Brochure_1.7

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ABOUT US ABOUT OUR APPRENTICESHIPS

WE SERVE

25MILLION CUSTOMERS

12.5MOur youngest apprentice is 16 years old and our oldest 61

260,000HRSis the total amount of voluntary work we did in 2016

£600Mraised and donated through our independent charitable Foundations over 30 years

PEOPLE BANK ONLINE WITH US

OPEN TO ALL AGES

of apprenticeship achievers were promoted in 2016 following their programme

33%

DAY ONEyou’ll be in a permanent job with a full salary

EARN AS YOU LEARN

DISCOVER CHOICES

GET EXPERT SUPPORT

Opportunities across the UK



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320YRSof helping the people, businesses and communities of Britain

121,000start ups supported in the UK in 2016

Everything we do at Lloyds Banking Group makes a difference to the lives of millions. As a FTSE 100 organisation, we operate the UK’s largest digital bank and work at the forefront of a transforming industry. That’s why we’re seeking talented people who’ll become our leaders of tomorrow: people with interests, skills and talents of every kind.

If you choose a Lloyds Banking Group Apprenticeship, we’ll inspire you to embrace your passions, discover where your strengths lie, and empower you to make an impact in your own way.

07Your development

06Your rewards& benefi ts

04Discover Lloyds Banking Group

14Tech Marvelprogrammes

12Strategy Ace programmes

08Discover your career path

20People Maestroprogrammes

18Solutions Proprogrammes

16RelationshipChampion programmes

23Apply now

22 Apprenticeships overview

WORK WITH ALL KINDS OF PEOPLE

APPRENTICESHIP OPPORTUNITIES IN 2017

APPRENTICESHIP OPPORTUNITIES BY 2020

1000 8000

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Lloyds Banking Group is committed to being an inclusive employer. Ours is a collaborative and open-minded culture that supports people every day in the workplace, and values the different skills, interests, backgrounds, perspectives and ideas of our people.

We have fi ve colleague networks, such as our Breakthrough Women’s Network, which is the largest of its kind in Britain, and Reach, our network that supports colleagues from ethnic minority backgrounds. While each network has a different focus, all are open to anyone to join, and offer mentoring and career development services that help people unlock their potential.

DISCOVER LLOYDS BANKING GROUP

320YearsWe are a major UK fi nancial services group with 320 years of history, and what we do really matters to the lives of millions. Our vision is to be the best bank for customers — not only through some of the country’smost recognised fi nancial brands like Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows, but throughout our entire organisation.

We provide trusted services to over 25 million customers, and serve over 1.25 million businesses, including 80% of the FTSE 100 and over 100,000 new start-ups, every year.

HELPING BRITAIN

PROSPERHelping Britain ProsperOur purpose is to help Britain prosper, so as well as looking after our customers, UK-based and UK-focussed businesses, we also make a positive impact in the community. Helping Britain Prosper is about creating opportunities for all to share in the economic and social benefi ts of a successful UK. Whether that’s through personal volunteering initiatives or Group-wide challenges that support our Charity of the Year, Mental Health UK, all of our people are committed to helping make a difference to the lives of others. To fi nd out more about these initiatives, visit www.lloydsbankinggroup.com/helpingbritainprosper.

We’re driving innovationWe’ve put digital innovation at the heart of our journey to be a bank of the future. With over 12.5 million online users and 8 million mobile users, we’re already the largest provider of digital fi nancial products in the UK — and the numbers continue to grow. We are responding to rapid transformations in our sector by delivering new ideas and ways of working using emerging technologies. We’re also teaming up with industry leaders to help more communities engage with technology in ways that can improve lives.

ONLINE USERS12.5M

An inclusive and diverse environment.

A collaborative and open-minded culture.

Connecting people through fi ve colleague networks.

#1 in the Stonewall Top 100 Employers Index

Top 50 Companies to Work For

Rate My Apprenticeship Top 100 Employers

At Lloyds Banking Group we all have something unique to offer — but we share a common purpose to make a positive difference to people, businesses and communities across the UK.

We’ve also been recognised for our achievements in diversity. This includes being named one of The Times’ Top 50 Employers for Women for the sixth consecutive year and, for the fi rst time, being named the Best Private Sector Employer at the 2017 Working Families Awards. We continue to be recognised as a leading employer by the Business Disability Forum, and offer a guaranteed interview scheme to all disabled candidates too. And we’re proud to be charity partners with, and corporate members of, a number of organisations, foundations, groups and networks.

A diverse and inclusive workplace


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Discover your strengths and passionsOur apprenticeships help you discover what your strengths are, where your passions lie, and where you could go next. And, thanks to the size and breadth of our business, there are lots of opportunities to discover new interests and talents.

Learning at workEach apprenticeship opportunity offers you plenty of on-the-job learning, and the support you need to excel in your career. We’ll encourage you to make the most of the wealth of formal and informal development opportunities that are available and along with studying for an industry-recognised qualifi cation, you’ll have access to a coach who will support you along your apprenticeship development journey. We regularly assess your performance and give you feedback to support your development.

Learning from each otherFirst days can be daunting, that’s why we assign you a buddy to help you settle in as soon as you start. They can teach you about your work and our business. You can even request to have a mentor on hand to discuss your personal development.

The people in our business have all kinds of backgrounds and qualifi cations, and you’ll learn as much from their diverse experiences and perspectives as you will from your own training and development.

You can also benefi t from:- leadership training- digital academy- elearning libraries - career development tools- video tutorials- technical training.

You’ll also be part of a community of apprentices, making your experience as interesting and fun as possible, while helping you discover what you truly enjoy — and where you want your career to take you.

YOUR REWARDS & BENEFITS

Join a Lloyds Banking Group Apprenticeship and, along with challenging work andan inclusive, sociable environment, you’ll discover great rewards and benefi ts that can be tailored to suit you.

Wellbeing supportWe provide access to support and advice on wellbeing topics that impact everyday life, including your body, mind, fi nances and work.

Flexible benefi tsReceive an annual cash sum of 4% in addition to your basic salary. You can use this for a variety of benefi ts, such as extraholiday days, driving lessons and more.

Funded learningWhichever business area you join, we’ll support you to achieve an industry-recognised, professional qualifi cation.A

Discounted fi nancial productsBenefi t from the same products and services we offer our customers, some at a discounted price, including current accounts, mortgages, home and car insurance.

Holiday allowanceA balanced work-life is important for us and our colleagues — so we give you 22 day holiday allowance plus bank holidays.

22DAYS

Private medical coverOur Private Medical Benefi t provides all colleagues with access to good quality medical care.

Competitive salaryApprentice salaries start at £15,000 p.a. and vary depending on the Apprenticeship

Colleague offersColleague Offers is your one-stop- shop for a wide range of exclusive offers and everyday savings from some of the leading high street brand names. You can also share this benefi t with your friends and family.

Deciding to do an apprenticeship might feel like a big step, but our incredible opportunities make it all worthwhile. We have millions of customers and multiple iconic brands, and are able to offer extensive support to help you develop your career.

YOUR DEVELOPMENT



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Different people suit different careers — and considering the breadth, scale and variety of options at Lloyds Banking Group — there’s a lot to consider when deciding where to start yours.

Read on to discover where your passions and interests would be best suited, and which apprenticeship programme is right for you.

DISCOVER YOUR CAREER PATH

By asking the right questions and explaining complex ideas clearly, our Strategy Aces infl uence people across our business to make great decisions.

Read about our Strategy Ace apprenticeships, and Emily’s story, on page 12.

“I’M A PEOPLE PERSON — I LOVE HELPING OTHERS

TO DEVELOP, AND AS A RESULT, I DEVELOP TOO.“

Creative and practical, Solutions Pros are always looking to develop

solutions and processes that will enhance the lives of our customers

and our people.Read about our Solutions Pro apprenticeships,

and Ellie’s story, on page 18.

Some Tech Marvels are real tech experts, others are learning the ropes — but all are fascinated by how technology can helpus to connect with customers.

Read about our Tech Marvel apprenticeships, and Piara’s story, on page 14.

By helping our business leaders get the best out of every individual and every team, our People Maestros help us get the best results for our business.Read about our People Maestro apprenticeships, and Jasmin’s story, on page 20.

“ I’VE BUILT RELATIONSHIPS WITH INCREDIBLE CHARACTERS AND BEEN INSPIRED BY SOME GREAT COLLEAGUES.“

By building strong connections with people inside and outside our business, our Relationship Champions help us do the right thing for customers.Read about our Relationship Champion apprenticeships, and Tom’s story, on page 16.

TECH MARVELPIARA

STRATEGY ACEEMILY

RELATIONSHIP CHAMPIONTOM

SOLUTIONS PROELLIE

PEOPLE MAESTROJASMIN



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“ I LIKE MOVING AROUND, GOING PLACES AND DISCOVERING NEW OPPORTUNITIES — AND I GET THE SAME FEELING FROM THIS APPRENTICESHIP.”

— MARK PEOPLE MAESTRO

PresenterCyclistTraveller Social media expert



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ARE YOU A STRATEGY ACE?

“ IT’S GOOD TO BE GIVEN THIS LEVEL OF RESPONSIBILITY, IT MAKES ME FEEL TRUSTED AND VALUED AS PART OF THE WIDER TEAM.”

Strategy Aces ask the right questions and help our people make the right decisions for our business. Eager to apply new knowledge where it’s needed, they tackle complex business problems and explain complicated ideas, clearly.

Analytically minded and communicative, they build infl uential relationships.

EMILY STRATEGY ACE

“Netball teaches me how to playto a strategy and communicate in a team.

And in the evenings, cake decorating classes teach me to be patient and to concentrate on detail and patterns. I actually use similar skills in my apprenticeship, analysing fi nancial data, identifying patterns and investigating things that don’t add up. We follow a particular strategy, always liaising closely with other teams to achieve a common goal.

I do a lot of fi nancial investigating in my job, it’s something I really enjoy and am actually quite good at. Because of the nature of my investigations, no two breaks (our word for fi nancial anomalies, or things that don’t add up) are ever the same, so I’d defi nitely say that every day is different. You could call me a fi nance detective, even though I still have many things left to discover about being an Analyst, and about being myself.”

Netball player Baker Problem solver Data analyst

Read Emily’s full storylloydsbankinggrouptalent.com/emily

FOCUS ON:WOMEN OF THE FUTURE AMBASSADORS PROGRAMMELloyds Banking Group are proud to be part of this initiative that connects successful, award-winning women with sixth formers to inspire the next generation of British female talent.

This programme aims to support a culture of collaboration and kindness in today’s and tomorrow’s leaders. It pairs up leaders from the Women of the Future Awards and Asian Women of Achievement Awards, with female students, providing them with inspiring mentors and role models. It also gives them important insights into the types of careers women can build within the arts, sciences, public sector, business and fi nance sectors, and more.

Strategy Aces usually apply for apprenticeships in the following roles:

— Professional Accounting Technician— Accountant Assistant— Risk Manager

Discover more at www.lloydsbankinggrouptalent.com/apprentices/strategy-ace



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ARE YOU A TECH MARVEL?

Tech Marvels are passionate about the possibilities of technology. From coding champs to digital novices, they’re drawn to innovation and inspired to adapt technology to improve people’s lives and transform our business.

Resourceful, analytical and commercially minded, they seek out the most innovative developments to help us connect with customers.

“Ice skating’s about balance, agility and fl exibility — like my work.

Agile working, work-life balance, fl exible hours — I get these as an apprentice. Two days a week I’m Miss Agile, working from home with my mobile phone, laptop and wifi , analysing and processing data, and in the offi ce I do 6am to 3pm to avoid the rush hour. This leaves my evenings free for fashion blogging and skating, so I’m productive in and out of the offi ce.

One of my proudest moments so far is hosting an apprentice networking event for school and college students, to which I invited senior leaders from my network to come and promote our apprenticeships. I also got up on the podium and shared my experiences, letting the audience know that university isn’t the only route to success. We’re all different — we just have to be agile and fl exible in how we develop ourselves.”

Read Beth’s full storylloydsbankinggrouptalent.com/beth

Networker

Ice skater

Fashion blogger

Data processorBETH

Watch Piara’s storylloydsbankinggrouptalent.com/piara

Pilot Designer Planner Presenter

PIARATECH MARVEL

“In my spare time I plot my fl ight paths, at work I plan my future.

I’m a keen pilot. Nothing beats the feeling of fl ying, especially when you’re at the controls. And that’s what I like about this apprenticeship — I’m in control of my career, working with my mentor to go places.

I’m on a journey discovering all kinds of job possibilities. It’s only by being in a place, working, learning, earning, that you fi nd out what’s available.

My advice is to get an apprenticeship in something that interests you and start exploring from the inside. I knew a bit about technology before I joined, and now I’m writing code for our mainframe computers, analysing how they’re performing, and working out their capacity for supporting the business.

I’m learning from experienced people, and even presenting to large groups of IT specialists, which for me is more nerve-racking than fl ying a plane — but I’m doing it and my confi dence is going up and up.”

Tech Marvels usually apply for apprenticeships in the following roles:

— IT Degree— Software Developer— Business Analyst— Cyber Security Technologist

Discover more at www.lloydsbankinggrouptalent.com/apprentices/tech-marvel


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TOMRELATIONSHIP CHAMPION

“The most important thing about managing a branch? Be yourself.I wasn’t even two years into my apprenticeship and already I’d moved to another part of the country and been given my own high street branch to manage. I have my Nan to thank — she supported me when I left university early to start in customer services at my local branch.

Now I’m a branch manager, studying for a fi nance degree that’s getting me interested in the relationship between politics and the fi nancial markets. It may even infl uence my next career move.

Fitness addict

Politics expert

Professionally qualifi ed

Manager

ARE YOU A RELATIONSHIP CHAMPION?

“ MY ADVICE TO YOU WOULD BE TO FIND AND FOLLOW YOUR PASSION. GET ON A LLOYDS BANKING GROUP APPRENTICESHIP AND START DISCOVERING, LEARNING AND EXPLORING.”

Our Relationship Champions love connecting with people and enjoy building deep and trusting relationships. They work with customers, from individuals to big businesses, to make sure they’re getting what they need. They also inspire colleagues within our business to develop and deliver more of the products and services that put our customers fi rst.

Confi dent, collaborative, quick-thinking, easy to be around, and able to see that every situation requires a different solution.

Watch Tom’s full storylloydsbankinggrouptalent.com/tom

I go to the gym and it makes me stronger. But this apprenticeship, management position and degree are showing me strengths that the gym can’t. I’m becoming a leader and discovering new depths to my character.

Part of you thinks that when you’re made branch manager you should change and become someone else. But no — you should keep being who you are, building relationships, managing people your way and being true to yourself, which is why they hired you. That’s when you change naturally, without forcing it.”

FOCUS ON: LEADERS USING VRIn 2016, we became the fi rst organisation to use Virtual Reality, or VR, in our recruitment process to assess the strengths of potential future leaders. Applicants to selected apprenticeship programmes are put to the test by completing a range of tasks in different virtual worlds. This innovative technology enables us to present situations that wouldn’t be possible in conventional assessment processes. Candidates have complete freedom of movement within a 360-degree virtual world and can move virtual objects using tracked motion controls. And since we’re looking for digitally-minded people, it’s been great to see who’s excited about using it too. For some people, it’s reason enough to apply!

Relationship Champions usually apply for apprenticeships in the following roles:

— Relationship Manager— Financial Services Customer Adviser— Senior Financial Services Customer Adviser

Discover more at www.lloydsbankinggrouptalent.com/apprentices/relationship-champion



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ARE YOU A SOLUTIONS PRO?

Solutions Pros love fi nding better ways to do things. They develop ideas, infl uence people and help us to create new solutions and improve our processes — enhancing the lives of our colleagues and customers alike.

Creative, strategic and practical, they can see the fi ner details, as well as the bigger picture, and don’t mind shaking things up if it means improving the way people work.

“I had fi ve university offers, but being an alternative thinker I chose an apprenticeship instead.

I wanted to help change perceptions about apprenticeships, so I went to 10 Downing Street and gave a presentation to support the UK Government’s Apprenticeships initiative. I also gave an interview to the Daily Mail about my own apprenticeship journey.

I am the ‘Divisional PMO Lead for the Transformation Portfolio of Change’ — a posh way of saying I manage a project team. I fi nd solutions, often quite alternative ones, and report them ‘up the line’ to senior colleagues who we call ‘stakeholders’.

We’ve planned 8,000 new apprenticeships for 2020, so the opportunities here are almost as vast as my trek across the Grand Canyon to raise money to fi ght cancer. The future’s bright for apprentices.”

Read Rachel’s full storylloydsbankinggrouptalent.com/rachel

Watch Ellie’s storylloydsbankinggrouptalent.com/ellie

Netball player

Athletics coach

Leader Communicator

ELLIE SOLUTIONS PRO

“ Projects are about people — listening, organising, motivating, making sure we hit our deadlines.

I’ve coached athletics and taught swimming, so I know that timings are important, and this is so true when you’re learning to lead projects in a big organisation. How do you juggle the balls without dropping them? How do you keep a project on track?

It’s like playing Centre in a netball team, where the ball keeps coming to you, and you have to decide where to distribute it — that’s project management.

Also, how do you ask very busy senior people to deliver project information by a certain time? I can get a bit nervous about this because I’m still quite new, but my mentor is brilliant at supporting me. And people actually respond very positively — you just have to fi nd the right way to communicate.

There are so many projects to get involved in. But right now I’m sticking to one and trying not to run before I can walk. I don’t want to drop anything!”

RACHEL

Alternative thinker

Fitness addict

Fundraiser

Public speaker

Solutions Pros usually apply for apprenticeships in the following roles:

— Business Administration— Associate Project Manager— Surveyors— Insurance Practitioner

Discover more at www.lloydsbankinggrouptalent.com/apprentices/solutions-pro



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ARE YOU A PEOPLE MAESTRO?

People Maestros are crucial to our business, because people are the difference. Our business is only as successful and versatile as our people are. By taking care of everything from communication to training, People Maestros help us get the most out of our teams — and help our business to be the best it can be.Self-assured, clear-headed and capable of building trust, they relish the creative challenges that come from working with others; helping individuals to learn new skills and our business to grow. They care about people and about results — a powerful combination when you’re inspiring people to act on your suggestions.

“Apprenticeship? Like. Love. Follow.

I thought the Group was just high street branches, but it’s much bigger — there’s a world of opportunities here. I love going places and discovering new things, and I keep getting that feeling on this apprenticeship.

It’s opened my eyes to advertising on the street, on the radio, in social media. I think about the marketing strategies behind the slogans, the posts, the tweets, and I make presentations to agencies, challenging them to make our campaigns even more successful.

Challenge excites me, and since I’ve been at Lloyds Banking Group, that desire has helped me to complete a 320-mile round-trip cycle ride. Being on my own for the majority of it gave me some vital thinking time about where in the Group I want my next job to be, and how to get there. I think it’s fair to say that all the huge advertising posters gave me some inspiration as well!”

Read Mark’s full storylloydsbankinggrouptalent.com/mark

Traveller

Cyclist

Presenter

Social media expert

MARK

Watch Jasmin’s storylloydsbankinggrouptalent.com/jasmin

JASMINPEOPLE MAESTRO

“I had A Levels and a place at uni, but I chose to kick-start my career and go straight into marketing.

I’m a sociable person, always happy to chat to people, although I also like to get things done. I was the under-18 rep on the committee for my local netball team and I get very passionate when I’m performing in a team, always wanting to do my best to help with morale and team bonding.

These personal qualities have come into play in my apprenticeship, making projects happen, and simplifying information about our fi nancial products so that customers understand them, fi nd them interesting, and ultimately choose them.

Obviously, I have regular face-to-face meetings, but I’m also discovering the importance of non-verbal communications, like writing good clear emails. If you like working with people, you’ll love this apprenticeship. I defi nitely got it right, starting my career now rather than later.”

Socialiser Netball player Organiser Marketing expert

People Maestros usually apply for apprenticeships in the following roles:

— HR Manager— Team Leader— Operational Manager

Discover more at www.lloydsbankinggrouptalent.com/apprentices/people-maestro



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GET READY TO DISCOVER MORE.APPLY NOW

You’ve had a glimpse at what it could be like to pursue your passions and discover new strengths at Lloyds Banking Group. You even know which area of the organisation you might like to join. Now all that’s left to do is apply.

We’d like to get to know you as well as we can throughout this process so take your time, think about your responses and, as clearly as you can, share your interests, career goals and reasons why you want to work with us. Above all, be yourself!

Depending on the apprenticeship you apply for, you may be required to complete different stages of this process. You must be aged 16 or over to apply.

Find out more and apply now at


Application and online assessments

The fi rst step is to complete our online application form. After you have completed that, and if you’re applying for a higher apprenticeship (level 4 and above, and some selected level 3 apprenticeships), we may ask you to complete online tests to assess your strengths, behaviours and numerical reasoning skills.

1

Interview

At this stage there will be a face-to-face, telephone or video interview. We’ll advise you in advance as to which type of interview we’ll like you to complete. This is the fi nal stage for all level 2 apprenticeships and, if you are successful, we’ll make you an offer.

2

Assessment Centre

For level 4 and above apprenticeships, if you pass the interview, we will invite you to an assessment centre to take part in individual and group exercises as well as participate in a virtual reality exercise within an immersive digital environment.Don’t be alarmed, it will give us more of an idea of how you handle situations in person. Afterwards, we’ll give you a personal feedback report, and if you are successful we’ll make youan offer to join the programme.

3

All Lloyds Banking Group Apprenticeships include on-the-job and off-the-job training that leads to industry-recognised qualifi cations.

APPRENTICESHIPS OVERVIEW

2

3

4,5,6 & 7

6 & 7

Intermediate ApprenticeshipEquivalent to 5 good GCSE passes — get off to a solid start as a Customer Services Assistant or a Customer Adviser in one of our branches or telephone banking centres.E.g. Customer Adviser Apprenticeship

Advanced Apprenticeship Equivalent to 2 A Level passes — give your career a head start as a Fraud Investigator, Banking Consultant, Assistant Relationship Manager or similar.E.g. Risk Management Apprenticeship

Higher ApprenticeshipEquivalent to a foundation degree or above — get into marketing, project management, fi nance, IT and more.E.g. Associate Project Management Apprenticeship

Degree ApprenticeshipEquivalent to a bachelor’s or a master’s degree — get on the path to management in any of our business areas and prepare to study for a degree, paid for by us.E.g. IT Degree Apprenticeship

LEVEL

LEVEL

LEVELS

LEVELS



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CAREERS WORTH DISCOVERINGApprenticeships


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14483 lbg apprenticeships 2017/18 brochure 1.7 · 3 about us about our apprenticeships 25we serve...

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