innovaphoneGunnar Kreidl & Volker Schmid

15th Anniversary1997 – 2012

News & Features 2012Technical Outlook

myPBX

Faxserver

OperatorACD

IP810

Wireless

News 2012 at a glance

IP-PBX Software Version 10– UC-Client myPBX– Exchange Calendar Connector– Office2010 Integration– Video– Faxserver

- BREAK -

Operator

ACD

IP810

Wireless

Preparation

Web based application to assistphone users with common tasks

To be launched via web-browserplatform-independently or Windows7-application client

WIN-launcher provides– notification & event reception in

the system tray– configuration menu to access

different PBX, configure hotkeys, configure video and others

– Video Endpoint– Office Integration

UC Client myPBX - General

Feature

Selection of different devices fordedicated use cases (Work, Travel, HomeOffice)

Flexible contact search via bothLDAP-based central phone book(same as on the desktop phones –but via PBX) and local PBX extensions

Quick access to main functions– call, chat, add to contact list

Creation of personal contact profiles(buddy lists) – may depend on usecase as well

UC Client myPBX - Administration

Feature

Telephony– Click to direct call– Hold call– Park / unpark call– Transfer call– Initiate 3-party conference

History including extended calldetails regardless of used device:– Day & time, duration– Call direction– Termination (accepted, busy,

abandoned, …)

Direct emailCallback request via email

UC Client myPBX – Telephony & Emailing

Feature

UC Client myPBX – Presence

Contact Presence incl. Appointment from Exchange Calendar– Offline, no presence set– Offline, presence set– Available, no presence set– Unavailable w dedicated

presence– In call

Setting of own PBX-presence

Feature

UC Client myPBX – Presence Dependencies

From

via PBX presence distribution

To

3rd‐pty presence

2 SW-parts involved: innovaphone exchange calendar connectorand office integration

Feature

3rd‐pty presence

UC Client myPBX – Digression Calendar Integration

innovaphone Exchange CalendarConnector runs on LINUX application platform (either xx10 orvmware based)

Connected to Exchange via EWS (exchange web service) usingSOAP

EWS needs to be available, configured and running –otherwise no calendar informationcan be retreived by the PBX

innovaphone supports EWS-implementation of Exchange2010

EWS

PBXs

SOAP

Feature

LINUX applicationplatform w Calendar

Connector

xx10 or VMware

UC Client myPBX – Office Integration

Any presence change via myPBXor a phonecall can be notifiedalso to MS-Office applications

Presences are presented by the„bubbles“:– Available– Unavailable– Do not disturb– Busy– Vacation

Applicable with Office2010 onwards

Feature

UC Client myPBX – Digression Office Integration

PBX

myPBX Windows launcherregisters a innovaphone-dll on theusers PC

any Office application (i.e. Outlook) can obtain now users presencestates from PBX

Office Integration works as well without Calendar Integration (noExchange needed to distributepresence to Office2010)

No myPBX launcher – no PBX presence in Office2010

myPBX-WebAppprovides LIC

inno‐DLL

Feature

myPBX-launcher w. systray, video client, office int

User PC

UC Client myPBX – Communication Tools

Desktop Video (optional)H.264-based with dynamic framesizeadaption (needs Video-Lic)

Multi-subscriber chat

Application Sharing via GomeetNowor other tools

Feature

UC Client myPBX – Component Summary

Web browser– directly started via PBX– always up to date

Windows7-launcher– client-SW on user PC– to be updated by admin/user– notifications / events via system-tray– Video endpoint (no Win7 = no video)– mandatory for office integration– hotkey definition

mandatory myPBX10-LicCalendar connector as Linux ApplicationOutlook integration via innovaphone-dllDesktop Video (with Video10-Lic)

Feature

Email-Client

Faxserver

Needs only gateway (w. PSTN),no extra PC or SWUses Linux application platformon IPxx10 or VMwareTransmisson as PDF or EmailReception as PDFIn product finishing (cover pagefunction...)

Preconditions– Sourcefile OpenOffice

compatible– FaxLic10

Feature

inc. Fax Call

IPxx10 with Linux platform

outg. Fax Call

Linux‐basedFax‐Application

To PSTN- needs DSP

From PSTN- needs DSP

Break

Let‘s have a break –

and continue in 30 min at 4:30 pm.

Operator9 - General

Windows-based application

Ability to be used by multiple concurrent operators

Surveillance of one waiting queue

Simplified control via keyboardand mouse

Flexible contact search via bothLDAP-based central phone bookand in local PBX extensions

Presentation of subscriberpresence states

Operator9 - Switching

Representation of single users, their calendar entries, presenceand busy states (replicated fromexchange)

Simple switching by keyboardinput (just ENTER) or drag&drop– for both blind and consultationtransfer

“VIP switching” – calls can be picked directly from the waiting queue independent of incoming order

Operator9 - Features

Stand-alone or embedded busylamp field

Call journal with detailed callflow– possibility to switch calls

directly in journal (from wq, operator or parking lot)

Search via LDAP or in PBXSearch as Fulltext, by name orin PBX even by group

Operator9 - Features

Email integration for messagingor callback notification

Park on busy – during blind transfer, calls are parked automatically if the destination number is busy; destination number status is indicated with traffic lights; automatic switching when destination number becomes available

Digression - ACD with innovaphone

Tools provided by the PBX for call distribution– Waiting Queue– Boolean Object– dynamic group membership (un-/join)– Hotdesking– Not really skillbased – for this we recommend several 3rd-pty

solutions (see wiki)

Reporting:– Realtime: innovaphone queue monitor – see next slide– Retrospective:

• innovaphone-reporting app as known (all pbx traffic / applyfilters)

• for special billing applications we recommend 3rd-pty solutions(see wiki)

Innovaphone queue monitor (iqm)

Surveillance of up to 2 waiting queuesSupervisor-application „iqm-server“:– Dashboard functionality– Statistics / logging– Alarm generation, also via email

Agents-application „iqm-client“:– Free Seating / dynamic WQ membership– partner-agent status view

IP810

5 x S0

Embedded Linux applicationplatform for Reporting, FaxServer, Calendar-Integration or further3rd party applications

20 DSPs – 10 extra channels forconferencing

Higher performance

Increased memory

BTW: IP800 remains in portfolio

Digression - Linux application platform

Based on Debian 6Runs on xx10-HW or vmwareProvided as packageOn-top applications like– Reporting– Calendar-Integration– Faxserver– also packaged

incl. installation concept for automatedde-/installation & backupPossibility for systemintegrators to deploy3rd party applications

Remark: Pay attention to performance andcompilers to be used depending on usedexecution platform

Wireless communication: DECT

New in portfolioBase station: IP1202, IP1202e (with external antennas)Handsets: IP61, IP63 & d81miscellaneous external antennasAscom basedImproved voice qualityImproved coverageImproved reliabilityNon compatible to IP1200 series

Site survey concept– 1 basestation IP1202, 2 phones (IP61 & IP63)– Place basestation on appropriate location– Turn IP63 in survey mode and measure radio data to

adjust correct coverage range– IP61 can be used for parallel audio checks

Wireless communication: WiFi

New product IP62Ascom basedSame chassis like IP6318 different languagesHigh resolution displaySupport common PBX featuresPhone book for up to 250 contactsProgrammable hot keysCall listLoudspeaker14 different ring signals, adjustable in 9 stepsVibration alarmavailable November 2012

More to come…

3pty video conference

depends on used HW (graphic adapter)

By the way ….

Want to trial V10?

Remember your innovaphone training account(if you have none you can create a new one)

Step to http://class.innovaphone.com/moodle2/course/view.php?id=226

Log in

Step to the general announcement forum & read the disclaimer

Open the thread below to get access to V10 Beta download-link

And give FEEDBACK to the forum!!!Beta

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Germany

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Many thanks for your attention!