15. jv - gestion del conocimiento - alka jarvis.pdf

8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf

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Importance of Knowledge

Management

Alka Jarvis


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Alka Jarvis June 2014 2

Knowledge

There is less to fear from outside

competition then from inside lack of

knowledge. Beat your competitorswith the knowledgeedge!

There is a link between the management of knowledge and

competitive advantage
http://www.12manage.com/i_ki.htmlhttp://www.12manage.com/i_ki.html


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Strategy

Technology

ManagementProcesses

Culture

Politics

Components of Knowledge

Management

KM


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Tools of Knowledge

Technological-basedsolutions: VODs, Webinars

Bulletin boards Discussion forms

Intranet search engines

E-classes

Face to face training

Seminars

Class room trainings


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Why is Knowledge Important?

To provide consistent products or services, is the

most important steps to improve the speed and

quality of decision-making

Allows employees to prioritize information, and to

extract valuable insights from data

Understanding who knows what, as part of their work,

is just as important as having the latest businessintelligence technology


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Knowing customers, stakeholders and employees

will contribute to better relations

Using more collective and systematic processes, will

reduce the same mistakes

Increases speed of response as a direct result of

knowledge

Dramatically reduces costs: avoids reinventing

the wheel

Effective knowledge management is the driver for

productivity

Effective Knowledge Management


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What are Management Systems?

Whether quality, environment and/or occupational

health and safety,

provide a structure for doing things in a systematic

and standardized way

Whatever it is, in order to do it efficiently and

effectively,

using validated methods that result in achieving

organization's objectives


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Impact on Management Systems

Invest in creating and implementing the bestknowledge networks, processes for customers,

partners, stakeholders.

Best in class design and development methods Latest tools to do it right the first time

Adoption of state-of-art technologies to bettersupport organization strategies

Evidence of constant progress Declining need for analysis meetings


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Impact on Management Systems

cont.

Increased market share &

ultimate growth

Fact based decisions

Proactive versus reactive

Ability to address market

transitions

Decrease need of constantcommunications

Reduced need to manage the

press


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Knowledge Management and MS

Company Culture

Manage by Fact

Mgmt. Focus & ActionMeasurement Visibility

Incentives/Accountability

Individual/GroupPositive/NegativePublic/Private

PublicAccountability

Privacy Security Industry & Regulatory

RequirementsCont. Improvement

Oversight

Risk Based ThinkingCouncilsVerificationsEscalation

Project

Product

Company StandardsProcesses

KnowledgeManagement

CommunicationInstitutionalization

Environment


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To Summarize, Better Knowledge

Management will:

Dramatically reduce costs

Provide potential to expand

and grow

Increase value and/or

profitability

Improve products and

services Give ability to respond faster

Reduce threat of lost

customers


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Knowledge ManagementCan it be

outsourced?


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Minimize your risks by constant

watch on Knowledge Management

1. Technology changes

2. New product line(s)

3. Customers changing

business needs4. New job assignments

5. New employees

6. Re-training of employees

7. Constantly changing world

economies


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In the end.

Effective knowledge management is

the key driver of innovation process,

to new products,

services and world economies


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15. jv - gestion del conocimiento - alka jarvis.pdf

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