RTI OnlineRTI Onlinertionline.gov.in

Government of IndiaMinistry of Personnel, Public Grievances and Pensions

Department of Personnel and TrainingDepartment of Personnel and Training(IR Division) 

VISION & MOTTOVISION & MOTTO 

"We will transform governance, making it more transparent, accountable, accessible and participative," 

Shri Narendra Modi

2

Conventional Process

Conventional Process of Handling RTI RequestsSend the application to the concerned Public Authority

RTI FeesRTI Fees• Demand Draft• Banker’s Cheque• eIPO• Post Order

Citizen writes RTI Request

• By Post• Over the Counter

gh post

• Post Order• Cash RTI Request forwarded 

to CPIO by  R&I section

citizen

 throug

eceived by c

eply will be re

Information collation by PIOInformation dissemination to the citizen by post

Re

Drawbacks of Manual ProcessDrawbacks of Manual ProcessDelays in filing RTI request due to :

• Payment of RTI fees (through DD, Banker’s cheque, IPO etc.)

• Postal or in transit delays.

Delays in replying to RTI requests due to internal processing :

• Inter‐organisational transfers of requests as per provision of the ACT

• Collating information from various sections and departments

• File movements

• Preparing draft reply and sending reply by post

• Cataloguing of replies and storage of the same for record keepingCataloguing of replies and storage of the same for record keeping.

Additional costs involved :

• For citizens: typing and sending by posts & opportunity cost

5

• For citizens: typing and sending by posts & opportunity cost

• For CPIO/ Appellate Authority: Typing/ copying and sending by post

Continued…Continued…

Miscellaneous IssuesMiscellaneous Issues• Delays in seeking of additional documents from RTI applicant

E h f RTI F i d b bli h i i h f f• Encashment of RTI Fee received by public authority in the form ofDD and IPO

• Constraints for filing RTI application from inaccessible areasConstraints for filing RTI application from inaccessible areas

• Lack of uniformity across Public Authorities

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RTI O li P t lRTI Online PortalEmpowering the citizens & promoting transparency & accountability via implementation of ICT tools within government Infrastructure

Why RTI OnlineWhy RTI Online

Digital INDIA VisionDigital INDIA Vision

Process reengineering to enable more productive workforce in 

government

Large base of population having access to internet and smartphones

More secure and safe for RTI applicant

Environment friendly

Effective control and management

Record maintenance made easierRecord maintenance made easier

8

StakeholdersStakeholders

CITIZEN

CITIZENSCITIZEN

RTIRTI‐ONLINE

CENTRAL FIRST PUBLIC 

INFORMATION OFFICER

APPELATE AUTHORITY PUBLIC 

AUTHORITYCICSecond Appeal

LIFE CYCLE OF ONLINERTI REQUEST

Citizen File RTI

Request Received by Nodal Officer

Request forwarded to CPIO

Citizen File RTI Request  Online

FINAL REPLY

REQUEST DISPOSED OFREQUEST DISPOSED OF

Salient Features

Available 24x7Available 24x7

Bilingual (English & Hindi)

Enables filing RTI request /first Appeal online.

f f l d b / d d & b kPayment of fee online: debit/credit card & Net banking

Tracking the status of RTI request/ appeal throughg q / pp g

SMS and Email.

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Salient Features

Facilitating monitoring of pending requests/appeals .Facilitating monitoring of pending requests/appeals .

Generation of various types of Returns required by

CIC.

A dit T il i t i d f th ti lif l f RTIAudit Trail maintained for the entire life cycle of a RTI

Request /first appeal.

Facility to register and upload the RTI request and

first appeal received physically.12

Sustainability : Project Monitoring Unit

Project Monitoring Unit (PMU) : A team of management

y j g

professionals setup to manage the portal and working as singlesupport window

• Troubleshooting queries of citizens and government officials viahelpline

• Institutionalizing feedback mechanism

• Capacity building for stakeholders like Nodal officers, FAAs andCPIOs

• PMU supported by NIC for design and development of thesystem

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CIC‐RTI Data Sharing Mechanismg

CIC’s Portal Launched

RTI‐CIC exchange of Data enabled

All data to be available to CIC

Personal appearances may bePersonal appearances may be

dispensed with

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Positive Outcomes

ExpansionExpansion

RTIMIS extended to 1840 PAs as on 15th March, 2017

13631600

EXPANSION FINANCIAL YEAR WISE

1363

800100012001400

96 88293

0200400600

G f NCT D lhi h d d h l hi h h

FY  2013 ‐14 FY  2014 ‐15 FY  2015 ‐16 FY  2016 ‐17   (AS  ON  15TH  

MARCH,  2017)

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Government of NCT Delhi has adopted the same portal which has190+ PAs

Online RTIs in Last 3 Financial Years

9773531000000

1200000

834183

755247600000

800000

24%

87831132062

231688

0

200000

40000011%

24%17%

0FY 2013‐14 FY 2014‐15 FY 2015‐16Total RTI Requests Filed Online RTI Request Filed

2 38 779 RTI R R i d O li f 1 t A il 2016 28th

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2,38,779 RTI Requests Received Online from 1st April, 2016 to 28thFebruary, 2017

Way Forwardy

Focus on increasing usage of RTIonline portal‐ awareness

igeneration

Rolling out mobile app for RTI

Motivating the State

Governments to implement theGovernments to implement the

web‐based application

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New Radio SpotNew Radio Spot

19

THANK YOUTHANK YOU

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NODAL OFFICER MODULECITIZEN NODAL OFFICER MODULE

NEW REQUEST NODAL OFFICER

1 Forward Request to 2 Transfer 3 Supporting 4 Return to1.Forward Request to 2. Transfer 3. Supporting 4.Return toconcerned CPIO request to other PA document (if required Applicant

from Applicant )(with intimation to applicant)

CPIO MODULENodal officer

Citizen

RTI Forwarded by Nodal Officer to CPIO

CPIO

FINAL REPLYUNDER PROCESS TRANSFER FINAL REPLY

1.Reject RTI Request2.Partially Reject/Accept RTI Request3.Request Dispose of with reply

UNDER PROCESS

1. Third party information involved2. Additional Payment Required3. Request under process

TRANSFER

1.Partially transfer req. to other PIO2.Transfer req. to other PIO3.Partially transfer req. to other PA q p p yq p y q4.Forward req. to DPIO5.Transfer req. to other PA

FAA ModuleFAA Module

File First Appeal

Citizen FAAS

File First Appeal

Appeal Disposed Of FAAeek Comm

eceived 

Appeal Disposed Ofents from

  ommen

t Re

om PIO

Call Parties for HearingCall Parties for Hearing PIO Co froCall Parties for HearingCall Parties for Hearing

CPIO

DPIO ModuleDPIO Module

Forward Request to DPIO

CPIO

q

DPIO

Send Reminder/Direction to DPIO

Send Reply Finalto CPIO

Final Reply

Taken  Up for Processing

24Citizen