MobiCall Unified Event Communication

We offer efficient and reliable communication in case of emergency, fast evacuation of buildings, proactive staff safety in threat situations, targeted alerting of on-call service, safe infrastructure monitoring, workflows optimization, as well an extensive documentation of all processes – to meet the wide-ranging requirements of healthcare facilities.

MobiCall – structure and overview

In healthcare facilities, the efficient and reliable trans- mission of information can help to save lives and to suc-cessfully react in case of critical events or incidents. New Voice MobiCall supports a variety of standardised and manufacturer-specific interfaces in order to ensure a comprehensive integration of clinical, administrative and technical systems in use. Based on events, MobiCall can interactively alert the nursing staff, doctors or in-house technicians, both individually and on a group basis, through all known media using voice, text and image messages. In this context all existing process flows of the hospital environment can be taken into

consideration. The system provides a time- and calendar- dependent information distribution, which enables a flexible mapping of duty rosters. The information transfer occurs on a skill-based and prioritised, as well as on a simultaneous or sequential way, depending on the alarm configuration. To guarantee the maximum safety, it is pos- sible to determine a specific number of recipients who are expected to acknowledge the alarm receipt. If this cri-terion is not fulfilled, the system can start an alarm esca-lation to notify more participants. MobiCall also supports internal watchdog monitoring, automatic backups as well as comprehensive reporting and statistics features.

All scenarios can be configured and managed through the MobiCall-App, both in a centralised and decentralised way. The web-based management tool features an inno- vative “drag-and-drop” configurator. This solution pro-vides IT administrators and users responsible for groups as well as for subject areas with an intuitive and clearly structured tool to configure personal data and alarm para- meters. The multi-client capability offers to different areas the opportunity to autonomously administer their own alarm management by means of differentiated access rights. The connection of external databases (e.g. SAP or AD) is also possible, thus allowing the use of existing master data for the automatic import, which conse- quently reduces the administrative load.

MobiCall is available in two versions. MobiBBox is the smart “plug & use” solution installed on a compact indus-trial PC with an integrated web server (appliance). This solution is preferred for standard requirements in small and medium-sized businesses. MobiCall also create a more powerful platform for large and complex require-ments using server hardware or virtual environments. As a professional safety solution, MobiCall can also be operated in a redundant set-up with increased perfor- mance and high reliability. MobiCall geo-clustering en- ables redundancy and functional monitoring in several locations.

PC pop-up

Conferences

Info hotline

Voice recording

Relay outputs

e-mail

EVENT INPUTS

Technical components

GSM Smartphone

Subsystems

Emergency calls

e-mail

IT alarms

Web input

INFORMATION DISTRIBUTION

Fax

GSM Smartphone

Loudspeaker announcement

Phone

IP and XML

DECT GAP

WiFi

Video

MobiCall = information distribution + event acknowledgement

+ escalation

MASTER

PBX

VOICETEXTPICTUREVIDEO

SUPERVISOR

Multi-client capable web management

Intuitive interface Fully redundant setup Multilingual user interfaces

Process-oriented system management

Modular design

Non-proprietary platform Statistical analysis

Critical patient alarms

The patients’ well-being in hospitals is often a matter of seconds in case of critical situations. For this reason, it is of vital importance to provide doctors and the nursing staff with relevant information about the type, location and urgency of a medical occurrence ASAP.

So, the proper aid measures can be initiated immediately, ensuring an optimal reaction of medical professionals. In this process, MobiCall can be implemented in a hetero-geneous environment as a central alarm and information platform for different subsystems.

Patient monitoring

• Connection of existing patient monitors • Individual defi nition of critical thresholds• Graphical status display • Transmission of alarm information including details

(e.g. patient‘s ECG-curve as an image) • Multimedia alarms, e.g. pop-up message on a PC or

a smartphone • Forwarding of the message to a subsystem,

e.g. light call system • Skill-based alerting process • Watchdog monitoring of interfaces

Integration of existing light call systems

• Integration of the various systems using standardised and manufacturer-specifi c interfaces (including ESPA 4.4.4, ESPA-X, XML, SIP)

• Station-related and cross-station alarms • Transmission of the kind, location and urgency alarm details • Use of various alarm scenarios based on urgency • Support of time and shift schedules • Simultaneous multimedia-based alarms on different devices • Possibility of talk-back to the patient room • Possibility of positive and negative acknowledgement • Watchdog monitoring of the interfaces

Duty room display

8 am

– 6

pm

Daily shift3 PERS. / 60 s.

Condition being fulfi lled

Night shift

Escalating group

6 pm

– 8

amCalling room 102

Resuscitation, emergency caesarean section and heart alarms

• Central emergency phone number for different types of alarm• Integration of subsystems • Use of the network infrastructure to link monitored contacts to

trigger the alarm• Dynamic recording of emergency information • Localisation of the person triggering the alarm • Combination of fi xed, dynamic and spatial alarms• Graphical user interface to trigger alarms • Automatic starting of conferences between triggering person

and rescue team • Emergency call switching when participants are busy

Graphical user interface

Importation of external personnel database

Report & control

MCI 1

MCI 2

Personal protection and emergency management

In emergency situations like fire alarms or bomb threats an immediate mass alerting is necessary. With MobiCall the existing infrastructure can be used so that telephones and computers in use are available to transmit an acous-tic or optical alarm signalling. In hazardous situations,

MobiCall cares for your staff safety at work, enabling to draw on the integrated functions of an emergency call centre. Furthermore, MobiCall functions as a central solution in case of emergency alerting, e.g. MCI alarm, to execute a parallel information transmission.

Fire and disaster alarm

• Silent alarm in accordance with the current legislation relating to fire protection

• Integration of the existing fire alarm systems (ESPA 4.4.4, ESPA-X, contact)

• Manual alarm trigger (telephone, web, push button)• Fire compartment or sectoral alerting• Integration of a pre-alarm to avoid false alarms• Parallel multimedia alerting on different devices• Activation of special features to pass on announcements

and to display pop-up messages on the PC screen• PA system and IP-loudspeakers integration• Start of emergency conferences

FIRE ALARM

Stop the alarm

Report & control

ALERTING

Localisation Control centre

Lone workers’ protection

• Platform-independent solution for DECT, Wifi, GSM• Support of manual (red button) and automatic alarms

(man-down, no movement, time, escape and tear-off via pull-cord alarm)

• Automatic set up of emergency conferences between alarm trigger and alarm recipient

• Permanent monitoring of personal alarm signal devices• Localisation via DECT, Wifi, Bluetooth Beacons and GPS• Buildings and site plans visualization system• Support to patrol and watchman controls

MCI alarm

• Automatic simultaneous availability alert according to the MCI stage

• Automatic sending of alarm reports • Optional time display to inform alarm recipients until arrival

at the facilities• Automatic import of alarm plans • Presence-based alert• Start of emergency conferences • Multimedia alarms to mobile phones by call, SMS or

alarm app

Process and building automation

• Collection and monitoring of reporting points across different locations

• IP-Wago contact controller to collect analog signals (such as temperature, measuring and fl uid levels) as well as digital contact inputs and outputs

• LPWAN based records to connect low-consumption devices, like battery-operated sensors

• Serial connection via ESPA 4.4.4, Generic Printer Protocol• IP integrations via Modbus, KNX, BACNet, OPC, XML,

e-mail, ESPA-X, HL7, etc.• Visualization of alarm and status messages• Support to time schedules and shift plans for a specifi c alarm

transmission• Positive or negative acknowledgement signal transmission• Task management to monitor all pending events• Activation of special features linked to announcement and

pop-up functionalities on the PC• Integration of PA equipment and IP-loudspeakers

MobiCall, with its variety of interfaces, allows a real time monitoring of all subsystems, such as process control and visualization systems, as well as building automation and ICT components. When faults or critical thresholds occur, the detailed alarm information and process data are automatically conveyed through the cross-platform

to a defi ned group of people. The integrated task man-agement is a major advantage of this solution, ensuring faults classifi cation and tracking. The whole process, starting from the alarm trigger up to the troubleshooting including the usual SLA times, can be monitored and displayed.

Monitoring of technical components

ICT monitoring

• Integration of management systems (e.g. Nagios, HP-OpenView, CastleRock, etc.)

• Direct integration and monitoring of ICT components:- PBX infrastructures- Windows services and processes- PING functions- SNMP traps V1-V3

• Setting priorities and availability plans• Safe transmission on smartphone app• Automatic text-to-speech function including the stored library• Temperature and humidity control• Access control to the server room including video integration

Security technology

• Platform-independent integration of security technology• Constant monitoring of critical components• Optional collection of local alarms endowed with a

secondary alerting channel via GSM• Direct transmission of camera images to the client

smartphones• All-clear and information function

Service management and process optimisation

An efficient employment of all means of communication is a crucial cost and quality factor to smoothly manage a hospital business. By means of MobiCall, all existing systems, such as patients’ entertainment systems, beds transport management, telephone system, mobile de-vices as well as scheduling and administration systems

can be linked together. As a consequence, the workflow can be optimized, thus allowing to sink the costs and to enhance the service quality. Here, the MobiCall task management module plays a key role, since it supports cross-media planning, administration, monitoring and execution of tasks.

Info hotline /Citizen Service Centre

• Automatic parallel calls receipt• Flexible adaptation of free or pre-defined announcements• Optional multi-stage Interactive Voice Response menus• VIP circuitry for phone numbers of utmost importance• Partial or total blocking of phone numbers as an option• Saving important staff resources• Alerting of the population• Comprehensive statistics and recording

INFO HOTLINE

Control centre

Statistics

VIP

Integration of beds management

• Connection of different bed transport systems • Presence-dependent job distribution • Entry of status reports telephone, smartphone or PC • Extensive receipt and refusal functions • Transmission of cleaning, repair and maintenance jobs • Real-time monitoring of current jobs

Service call

• Integration of existing patient entertainment systems • Transmission of service orders using different media • Entry of service tasks by telephone, smartphone or PC • Skill-based transmission of tasks • Login/ logout functions for staff members• Optional bidirectional communication (e.g. ‘the drink you

ordered will be served in 5 minutes.’) • Multi-client capable web portal for SLA monitoring and

evaluation of the service quality• Hospital processes improvement and increase of patients’

satisfaction

New Voice MobiCall – Added values overview

Flexible, modular and highly performative

• Platform-independent solution• Decentralised and centralised structure• Optional virtualization• Load sharing support• Cloud-ready application• Full multi-media integration• +350 interfaces for subsystems

New Voice International AG

• +25 years of experience• 60 employees• +6,000 installations• 250 marketing and service partners• Worldwide branch offi ces

GermanyAustriaFrance

Switzerland

Australia

China

Dubai

Brazil

USA

Security under control

• Internal system monitoring• Optional geo-redundancy• Automatic backups• Interfaces monitoring• Automatic recording

Usability

• Process-oriented system management• Sector-specifi c confi guration options• Multi-client capable web access• Templates and fi ltering functions for statistical

alarm evaluation• Reporting with graphics

New Voice International AG The Swiss company New Voice International AG has been developing high-quality solutions in the security, telecommunication and information technology fields since 1991. Having successfully implemented more than 6,000 systems worldwide, New Voice is the leading provider in the “Unified Event Communication” industry. The main product is “MobiCall”, since it guarantees an individually tailored solution in terms of alerting, mobilisation, evacuation, information distribution and monitoring in professional environ-ments. More than 60 employees around the world are collaborating in the development, sales, project management, installation and support departments in order to create reliable and innovative products combined with user-friendly interfaces.

© Copyright 2017 New Voice International AG All rights reserved.

The information provided in this document contains general descriptions or performance features which can vary according to the infrastructure and the software version.

MANUFACTURER:

New Voice International AG

St. Gallerstrasse 8CH 8853 LachenTel: +41 58 750 11 10mobicall@newvoice.chwww.newvoiceinternational.com

ASIA PACIFIC & AFRICA:

New Voice Australia

Level 1 / 7 Clunies Ross CourtEight Mile Plains 4113, QueenslandTel: +61 7 5667 2990mobicall@newvoice.com.auwww.newvoice.com.au

EUROPE & MIDDLE EAST:

New Voice International AG

St. Gallerstrasse 8CH 8853 LachenTel: +41 58 750 11 10mobicall@newvoice.chwww.newvoiceinternational.com

EASTERN EUROPE:

New Voice (Austria) GmbH

Paschinger Strasse 59A 4060 LeondingTel: +43 732 890 120mobicall@newvoice.atwww.newvoice.at