1800 102 1414 …

1800 200 1414 [TOLL FREE] WWW.SPOTON.CO.IN

1800 102 1414

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mailto:[email protected]

http://www.spoton.co.in/

WWW.SPOTON.CO.IN


1800 102 1414

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OUR MISSION

Deliver commitments consistently to our customers through outstanding

people working together, a network engineered for accuracy and leading

the market in quality and profitability.

OUR VISION

To be the most preferred Express Logistics Company in India.



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OUR VALUES

PEOPLEWe create an atmosphere of mutual support, respect and collaboration, realize our success

depends on our ability to perform as one highly effective team.

CUSTOMERWe are committed to high quality service delivery – reliable, timely, responsive and proactive,

in meeting our customers’ needs and ensuring a positive customer experience.

INTEGRITY We are open and honest in all our dealings and maintain the highest integrity at all times.

KEEPING PROMISES We honor our commitments to all our stakeholders.

PROCESS DISCIPLINEWe define, follow and improve processes rigorously, to enhance efficiency and effectiveness

of service to customers and business performance.



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Spoton's Express Delivery Business

Door to door B2B

Day definite delivery service using Surface

and Air (March-2019)

Pan India Network



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Spoton – A Snapshot

Fastest growing express logistics company with a national network; 3-year revenue CAGR of 27% and 3-year EBITDA CAGR of 52%

SPOTON has been WINNING Market Share over the last 4 years from our key competitors

Asset light business model – with RoCE consistently above 30%

Best in class service delivery backed by strong processes and technology

Strong management drawn from leading Global and Indian express companies

Diversified customer base – 3,800 trading customers; top 20 customers account for <30% revenues

Sustainable Profitable Growth through Productivity Improvement

Continuous usage of Technology to deliver enhanced solution to customers and streamlining internal business process

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Key factors to Spoton’s Success – Service Delivery Excellence Model

TECHNOLOGY

SERVICE DELIVERY EXCELLENCE

PEOPLE

CULTURE

PROCESS

DATA

ENGINEERING

Intensely Service Delivery Focused / Technology, Data and Engineering Driven Express Delivery Company



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Focus on People, Process , Engineering and Technology

Strong professional

management

Corporate

Governance

• Senior team members have been with SpotOn for a long time

• Senior management team (SMT) has been a part of the turnaround and profitable growth of the business

• Senior management team is incentivized to create shareholder value

• Best in class second line of management

• Real time and constant monitoring of KPIs

• Team is focused on delivering consistency in operations and making continuous improvements

• Minimum human intervention to diagnose the problem

• PMI process – transparent & fact based

• Preference for home grown leaders vs. hiring external talent

• Health and safety initiatives

• Regular training

• Rewards & recognition

• Scalable technology backbone

• Raw transaction data processed near real time to generate exceptions

• Cloud hosted infrastructure

• Mobile workers to enhance productivity

• Big 4 audited

• Robust internal audit procedures

• Conservative accounting practices –monthly financial disclosures

• No cash transactions (even prior to demonetization)

• Standardized processes across all functions

• Regular process audits

• Best in class network optimization and monitoring tool for line haul orchestration

• Predictive models to provide expected loads at operating units



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ConsignorOrigin service

centerOrigin hub

Trans-shipment

hub

Destination

hub

Destination

service center

Missed/ late pick-up

Data entry error

Paperwork error

Missed connection

Delay in unloading

Paperwork error

Missed connections

Delay in deploying vehicles

Unscheduled stoppage of LH

vehicles

Weekly tracking

Daily tracking

Hourly tracking

Shipment integrity

• Daily tracking of integrity breach – damage, pilferage and theft

• Ascribing responsibility for all cases to a location or vendor

• Surprise checks and security audits

On-time tracking

Track performance

of LH vehicles

24*7 C&M team monitoring

Real-time

Consignee

Tab based immediate data captured by POD

Check on deliveries

completed/ pending

POD scanning and bad POD checking

Delayed unloading

Delayed delivery

Reschedule of delivery

Service Delivery : Real Time Monitoring



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Capabilities required for consistent service delivery

• Increase in schedulisation of the

network – making network more reliable

• Increase in direct connections

• Improve market vehicle operations

A. Network Improvement

• Use mobility solutions to improve PUD

vehicle monitoring

• Increase Pickup and Delivery Capacity

• Improve pin code reach – convert ODA

to Standard and NSL to ODA

B. PUD Enhancement

• Piece level tracking

• PUD process standardisation/automation

• PUD route tracking and management

system (RTMS)

• System based loading and unloading

process

C. Process Automation

• Drive greater process standardisation

through training and audit

D. Training, Audit and Process Standardisation

• Best in class infrastructure based on

Engineering design (flow/sizing)

• Data driven decision making for hub and

service centre location selection

E. Infrastructure



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CONTINUOUS OPERTAIONS TRANING

Spoton conducts continuous trainings in the following areas:

PUD processes, understanding of data & reports, system

Hub processes, understanding of data & reports, system

Loading & unloading process

Handling & stacking process

Status code updating

Shipment integrity

QUALITY AUDITS STANDARDIZATION

Process standardization is key to successful sustainable

operations especially in managing quality and growth

Spoton’s approach to standardization is a Documented

Process Management System (DPMS) which is an online

document depository, accessible to all the level of operations

through eSpoton

Latest version of process / policies / training materials is made

available to all employees

Quality audit is an integral part of operations performance

management where each service centre/ hub is expected to

achieve a minimum compliance score

Corrective actions against non-compliance are taken by local

Operations Management and re-audited

All service centres/ hubs are audited as per the Audit Plan

given by the regional auditors and reports are reviewed along

with senior management

Service delivery : Continuous Operations Training, Process

Standardization and Audit



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Spoton has a pan-India network and handles large volumes of cargo

Source: Company

# of pin codes served 21,917

Number of hubs28

Avg. # of cons. per day 13,000

Pieces per day1,27,000

Weight per consignment (kgs) 167

Large volumes

Line haul vehicles/ day600 Avg. # of cons. per pick-up4.0

Avg. # of cons. per delivery 2.5

Avg. weight per piece (KGS)17

West, 38%

North, 30%

South,

28%

East, 4%

# of Service centres 246

Wide Reach



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CENTRAL NETWORK MANAGEMENT (CNM)

Centralised CNM team at HO monitors

line-haul vehicles in real time

Also monitors 16 critical locations with

CCTV surveillance to ensure that

shipments are not mishandled

CNM ensures higher network

efficiency and enables delivery of high

service levels

HANDLING

Cargo nets used to secure customer’s

load inside the vehicle

Efficient tracking of handling process

to monitor truck turnaround (load and

unload) time

Aids addressing inefficiencies in

handling at a particular location

OTHER INFRASTRUCTURE

Invested efficiently in technology

infrastructure - significant automation

of processes and less paper-work

Mobile printers for on the go printing

and tabs for accessing in-house

applications

Smart courier (mobile tabs for pickups)

SPOTON has deployed effective technology & infrastructure resulting in productivity gains

Best-in-class Infrastructure (1/2)



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Some Events : Cargo Bar, Driver’s Room, HPT, Winter Jackets for North team, driver’s meetings and regular training sessions.

DAMAGE & HANDLING MANAGEMENT

Best-in-class Infrastructure (2/2)

Various Best practices of Stacking, Towing , Palletizing, Storing and Usage of Cargo Bar to secure Customer’s load

inside the vehicle. Most of our vehicles are of standard size and branded.

BEST PRACTICES AND BRANDING



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eSpoton

Bespoke application

developed by PwC in 2011

Based on a suite of Microsoft

Technologies (.Net and ASP

(being migrated) based

modules); SQL Server

database

Integrated with Android App

Engineering & Analytics

Bespoke applications

developed in python

Tight integration with

eSpoton through web

protocols

eSpoton

Reporting ModulesEnterprise Database

DA

TA

IN

TE

GR

AT

ION

L

ED

GE

R

Con entry & routing

LH & Hub inventory

management

SC inventory

OPERATIONS

Con rating

Invoice generation

Invoice Lifecycle

tracking

BILLING

Ledger

Management

Credit Note

tracking

Collections

Lead Management

SME Process

Rate Cards

Sales

Complaints &

Issue Tracking

(MS-CRM)

Periodical

Dashboard

Reports

CS

CNM FRS

GPS integration

Smart Courier

(PUD) integration

Vehicle Tracking

Dynamic routing based on criticality of shipment

Route wise stock monitoring

ETA of all cons - hourly basis

Machine learning based tagging of high-risk cons

Engineering & Analytics

Microsoft CRM gives single view of customer interactions

Intelligent assignment of CS agents to customers

CRM

Network Optimisation tools

based on Python

Predictive analytics of load

build-up, in-transit reach,

vehicle pile-up through

ETA

Network Planning

Technology architecture



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Value Proposition

SpotOn is a high-performance, high-integrity, professional organisation that seeks to consistently deliver service excellence through best-in-class

reliability across all parameters of customer service. This is achieved through a comprehensive ownership of service delivery across the

organisation, timely and transparent flow of information and a proactive approach towards issue resolution supported by world-class systems

and processes.

Customer centric approach

engrained in the organisation DNA

Best in class 24/7 customer

service based on Global CS processes

Dedicated Key Account

Management team

Best in class network

optimization and monitoring tool for line haul orchestration

SC tool for PUD optimization

based on load clusters

Predictive models to provide expected loads at operating

units

Engineering based Delivery strategy to focus on expanding PUD reach and capability

AI based Customer sentiment analysis

Stringent Process Discipline

Highly Skilled and Trained manpower

Pan-India Network

Self-Managed/Owned Network

Leadership in Reverse Logistic

Customer-centric Architecture

Best in class EngineeringRobust Operations

Backbone

GPS & Central Network

Management system

Mobility based applications

Advanced and user friendly

Web based IT Solutions

Best in class automated pick-up system with daily detailed

MIS

Class-leading Usage of Technology



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• Stock Transfer & Sale Movement

• Sample & Promotional Distribution

• Movement of Medical Device

HEALTH CARE

• Time Bound Spare parts Movement

• Reverse Pick Up Solution (from Many to One)

AUTOMOTIVE

• Time Bound Delivery to Retail outlets and MBO

• Stock movement from Vendor locations

• Reverse Pick Up Solution(from Many to One)

LIFESTYLE

• Movement of Hardware & Spare parts

• Storage & Distribution

• Reverse Pick Up

• Solution(from Many to One)

ICT

• Time Bound Engineering Parts Movement

• Reverse Pick Up Solution (from Many to One

• Control Tower based Solution

ENGINEERING

Tailored solutions for each vertical



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Verticals Customers

E-Com

Apparel & Lifestyle

Auto

IT & Telecom

Healthcare

Engineering & Industrial

Some of our Key customers



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ABHIK MITRAManaging Director

KRISHNA CHANDRASHEKARChief Financial Officer

UDAY SHARMADirector-Sales

JOTHI MENONDirector- HR

RAJESH KAPASEDirector-IT & Special

Projects

PAWAN SHARMAVP-Operations

SHARMISTHA MAJUMDAR

Director- CS

18 years of experience

Logica, GXS, Skycell, Thomson Consumer

Electronics


Aramex, Safexpress

25 years of experience in

Operations Speedage, TNT


Accenture, AOL, IBM


First Flight, Brisk Electronics, Megasoft

Information


TNT, Bluedart, Scholastic

Over 25 years of experience across Unilever, CEAT and

TNT India

Country Management

RAJESH KUMARVP-Operations

20+ years of experience in

Operations Aramex TNT



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Board of Directors

In 2018, Samara Capital and Xponentia Partners, two Indian private equity funds acquired a controlling stake in the company

Spoton’s Board comprises members with deep sector experience as well capabilities in executing growth strategy, business transformation and inorganic expansion

Co-FounderSamara Capital

Investment professional Samara Capital

Founder Xponentia Capital Partners

Co-FounderXponentia Capital Partners

Gautam Gode Abhishek Kabra Devinjit Singh P R Srinivasan

MD & CEOSpoton Logistics Pvt. Ltd

Abhik Mitra



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2017

Emerging Company in

Logistics Industry

CII-SCALE

ESLC

Best In-Class

Employer

ESLC

25 Fastest Growing

Logistics Company

CEO Magazine

2016

Voice of the Customer

ESLC

Best In-Class Employer

ESLC

CEO of the Year

ESLC

Best In-Class

Courier

ServiceRELIANCE

Working Together and

Winning Together

ABB

2015

Voice of the Customer

ELSC

2014

Voice of Customer,

Emerging Logistics

Service ProviderFrost & Sullivan

Customer Intimacy

&

Service Excellence

Awards and Recognition



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Tailored Industry Solutions

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Key Requirements SPOTON Solutions

1. On-Time deliveries TAT meeting the industry expectations. No. 1 in Service Levels consistency.

2. Damages / Thefts to be a very low level

No. 1 in industry in terms of Damage / Theft % Well established security infrastructure Technology usage –Machine Learning for Risk prediction / IOT on pickup vehicle

3. Sample Distribution / Promotional material

distribution by Medical representatives

Special tech enabled operations / CS module for deliveries to medical representatives. Excellent coordination on ground for seamless delivery Dedicated CS Team

4. Reliability Transparent flow of information Well defined SOPs Highly consistent service levels

5. MIS / Flow of information Transparent / automated / regular – daily flow of MIS API Integration with customers Web Shipping Tool implementation at Pickup location

Used for: Movement of Finished goods / intermediates / marketing samples. Express LSPs to provide safe and timely deliveries.

Healthcare Solutions



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1. All India Reach required PAN India presence with more than 20,000+ pin codes Reach Increasing consistently

2. Optimal stocking of components; TAT should be in line with expectation consistent service levels expectation and reducing working capital need of dealer / distributor

TAT meeting the industry expectation No. 1 in Service Level Consistency thereby meeting customer expectation and reducing working capital need

of dealer / distributor

3. Minimal Damage / Shortage incidents

“ Best in class “ : Least Damage / Shortage percentage in industry

4. Timely communication and resolution

A well established KAM and CS structure

5. MIS / Flow of information Transparent / automated / regular – daily flow of MIS API Integration with customers Web Shipping Tool implementation at Pickup location.

6. Special requirements (VOR orders etc)

Flexible pickup and deliveries to meet contingencies

Used for: Delivery of Auto Components to Distributor whilst managing customer expectations and balancing working capital need.

Auto Solutions



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1. All India Reach required PAN India presence with more than 20,000+ pin codes. Reach Increasing consistently


No. 1 in industry in terms of Damage / Theft % Well established security infrastructure Technology usage –Machine Learning for Risk prediction / IOT on pickup vehicle

3. Spare Parts Return Management No. 1 in Reverse Logistics –Excellent pickup registration process; CS driven controls leads to seamless pickups Best in class IT modules support. E.g. control tower etc. Tech controlled Open pickup deliveries as a special service.

4. Meeting Customer Expectation with Control on Working Capital

TAT meeting the industry expectation No. 1 in Service Level Consistency thereby meeting customer expectation and reducing working capital need

of dealer / distributor


6. Ability to manage Heavy Boxes/ parts

MHEs available in hubs and service centres . Well defined OPS SOPs for handling . Regular training is imparted

Used for: Rapid delivery of time sensitive material to all corners of India along with complete financial and information exchange. Effective

delivery management thru appointment to OEMs.

Engineering and Industrial Solutions



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1. Seamless pick up management from large and small sellers

No. 1 in Reverse Logistics –Excellent pickup registration process; CS driven controls leads to seamless pickups Best in class IT modules support. e.g. control tower etc.

2. On-time Deliveries TAT meeting industry expectations No. 1 in Service Levels consistency

3. Appointment deliveries at DC

Special DC Delivery set ups at Service centres Technology enabled pre-alerts for Appointment deliveries Proactive appointment taking Special cell for managing appointment deliveries


5. Customer servicing / issue resolution Dedicated customer service Dedicated CRM – available 24 X 7

6. Feeder management Connect DC to DC within state/ across states Connect DC to delivery service centres within states/ cities

Used for: Effective pick up & delivery management of Sellers to DC/ DC to DC / DC to delivery centres Returns management from DC to Sellers

ECOM – B2B Solutions



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1. On Time deliveries TAT meeting industry expectations No. 1 in Service Levels consistency

2. Minimum Pilferage “ Best in class “ : lowest pilferage percentage Well established security infrastructure and security team Innovative solutions – IOT locks, GSP Tracking

3 Appointment / Mall / Deliveries to e-Retail Warehouses

Special Mall Delivery set ups at Service centres Technology enabled prealerts for Appointment deliveries Proactive appointment taking Special cell for managing appointment deliveries

4. Returns Management No. 1 in Reverse Logistics –Excellent pickup registration process; CS driven controls leads to seamless pickups Best in class IT modules support. E.g. control tower etc Tech controlled Open pickup deliveries as a special service.


6. Customer servicing / issue resolution

Dedicated customer service Dedicated CRM – available 24 X 7

Used for: Transfer of material from Vendors to Warehouse / Factory and from Warehouse / factory to Retail outlets / Malls / ECOM

distribution centres / Dealers / Distributors Returns

Apparel and Lifestyle Solutions



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1. On-time deliveries TAT meeting the industry expectations. No. 1 in Service Levels consistency.


No. 1 in industry in terms of Damage / Theft % Well established security infrastructure Technology usage –Machine Learning for risk prediction / IOT on pickup vehicle

3. ECOM / Mall deliveries

Special Mall Delivery set ups at Service centres Technology enabled pre-alerts for Appointment deliveries Proactive appointment taking Special cell for managing appointment deliveries

4. Return Management of Spare Parts No. 1 in Reverse Logistics –Excellent pickup registration process; CS driven controls leads to seamless pickups Best in class IT modules support. E.g. control tower etc Tech controlled Open pickup deliveries as a special service.


6. Service parts logistics Equipped with expertise to manage service parts logistics within state/ cities, including quality checks.

Used for: Delivery of Spare Parts and Finished Goods Supply chain needs to be time bound , reliable and flexible

IT and Telecom Solutions



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We adhere to our systems to deliver accuracy

consistently.

Thank You

1800 102 1414

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