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1 st American Storage 1 st American Storage ® A “People 1 st Management Company (8-2014)

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1st American Storage Presentation

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Page 1: 1st American Storage Presentation

1st American Storage

1st American Storage ®A “People 1st”

Management Company(8-2014)

Page 2: 1st American Storage Presentation

PerformanceThrough our PEOPLE !

Double digit occupancy growthDouble digit revenue

growth

Increasing the BOTTOM LINE!

( E v e n I n A D o w n E c o n o m y )

Performance is what our PEOPLE are all about!

Through our in-house marketing strategies and People 1st management solutions, the 1st American Storage team has

delivered above market results to our clients year after year.

Page 3: 1st American Storage Presentation

American Spectrum Realty, Inc.A Public Traded Company

We have a national presence while maintaining a local perspective. We are a professional firm who prides itself on

providing personalized service. With offices throughout the US, we have the ability to respond quickly to your properties’ needs.

Page 4: 1st American Storage Presentation

American Spectrum Self Storage Management, LLC

Page 5: 1st American Storage Presentation

2010 2011 2012 2013

Portfolio Occupancy Growth

Page 6: 1st American Storage Presentation

2010 2011 2012 2013

Portfolio Revenue Growth

Page 7: 1st American Storage Presentation

2010 2011 2012 2013

Portfolio NOI

Page 8: 1st American Storage Presentation

2010 2011 2012 2013

Portfolio Value

Page 9: 1st American Storage Presentation

2010 2011 2012 2013

Distributions

Page 10: 1st American Storage Presentation

Testimonials

You guys have gone WAY beyond my expectations for this property. How quickly you fixed the important issues and grew occupancy at the same time. Your people are the best! I will tell all my investor friends that you guys are truly a TURN-AROUND-TEAM!!!

- Georgia LLC Investor

We are so grateful to the American Spectrum team for having such a dedicated and experienced professionals to handle this for us. Thank you

again for all your hard work and dedication. You definitely are our

'Superman'!

- Bob & Chris Storage Owner

My friends and I were looking to invest in storage and at first, I thought you guys really didn’t

want to sell us a property, however when you did find one, OMG was this a great find! We are now looking at two or three

more. You guys are flat AWESOME! Thank you 1st

American Storage.

- Ben Storage Investor

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Page 11: 1st American Storage Presentation

Testimonials - 2

Todd has gone above and beyond the call for our property. Every time he said he was going to send me a report or fix an issue at the property it was done. I am very pleased with your company and will refer all my investor friends to 1st America. Thank you Todd for all the hard work. Looking forward to next years results!

- Beverly Property Owner

You guys have done a FANTASTIC job with this property! Not only are we very pleased, we are also making money along the way.

Thank you TEAM!

- Charles Storage Owner

I was amazed at all the other services you offered us. I never

expected to actually be marketing and branding my

property for future growth. You guy s are not only storage

operators, you are financial investors! Great job, keep up the

fantastic results..

- Nick TIC Investor

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Page 12: 1st American Storage Presentation

Organizational Structure

American Spectrum Self-Storage Management, LLC

Investor Services

Accounting

Controller

Storage Accounting

Marketing

Graphic Designer

Brand consultant

Property Management

Regional Manager

Regional Manager

Regional Manager

Insurance Services

Advisory Services

Page 13: 1st American Storage Presentation

Executive Team

G. Wayne Reyes, CPMPresident, American Spectrum Management Group, Inc.

Mr. Reyes has more than 25 years of experience in management, leasing, construction and allied

accounting for portfolios of office, industrial, retail and multi-family properties in Houston, Austin,

San Antonio, Dallas and Corpus Christi. As President, Wayne’s responsibilities include evaluating

and implementing pro forma performance, meeting target leasing goals and overseeing the

property management and leasing operations for all owned and third party properties throughout

the country. Wayne´s career involvement in the commercial real estate market includes having

twice served as President of the Houston Chapter of the Institute of Real Estate Management

(IREM). He holds a Texas real estate broker´s license and the designation of Certified Property

Manager (CPM®). He attended Texas State University.Todd GreskyVice President, Asset / Operations American Spectrum Self Storage Management

Todd Gresky joined American Spectrum in July 2010 as Regional Manager in the self Storage

Division for Houston and Ft. Worth. He was then promoted to Director of Operations overseeing

the entire self storage portfolio while supervising 40 properties in nine states. Todd has 22 years

of multi-unit management experience and most recently six years in the storage industry, which

include District Manager with Public Storage, a public company. Todd’s focus is to increase

occupancy, revenue and net operating income for the 1st American Storage properties while

streamlining operations of the Storage Division. Todd has a bachelor’s degree in business

management, having graduated with honors from Texas Christian University.

Page 14: 1st American Storage Presentation

Chris Castillo Regional Manager

Chris Castillo joined American Spectrum in October 2012 as Regional Manager in the Self Storage Division.

Chris currently oversees storage facilities in Texas, Arizona, Nevada and California. His focus is on increasing

revenue, occupancy, people development and setting standard operating procedures. Chris has 12 years of

multi – unit management experience, and three years in the storage industry, which include Public Storage, a

public company.

Regional Managers

Kimberly Van Doren Regional Manager

Kimberly (Kim) joined American Spectrum in December 2010 as a Property Manager in the Self Storage Division. Kim has over 15 years experience in customer service, retail sales, and office management. Kim’s focus is on increasing revenue, occupancy, and providing a great place to work while serving our customers. In July 2013 Kim was promoted to Storage Division Training Manager a position where she was instrumental in reinforcing the knowledge and execution of our day to day processes within the entire division. Kim has since been promoted to Southeast Area Manager. Kim attended Keiser University in Port Saint Lucie, Florida.

Roddy Camper Sr. Regional Manager, National Brand Manager

Roddy has more than 25 years of management experience in retail, hospitality and storage industries. The last

16 of those years include multi-unit management experience in all three industries with sales and profit

growth in every industry. Roddy’s mission is to help build a world class management company focused on

best experience for the customers, best place to work for the employees and consistent profitable sales

growth for our investors. Roddy has a master’s degree specializing in organizational leadership and a

bachelor’s degree in psychology along with membership in two honor societies.

Page 15: 1st American Storage Presentation

Bragging Rights!• Top TEN Occupancy growth properties:• Name: Occupancy at start: Occupancy as of July 2014:

• Tampa 42% 96%• Ocala 47% 81%• AAA Friendly 61% 93%• Mason Rd. 62% 91%• Ft. Worth NW 59% 87%• Barksdale 57% 85%• Blanco Rd. 62% 89%• You Secure71% 95%• Conroe 74% 97%

Just a side note, all properties have Positive occupancy growth!

Page 16: 1st American Storage Presentation

Services we provide to YOU!

Full Service Partnership

• Property Management

• Accounting & Reporting

• Investor Relations

• Vendor support

• Risk Management

• Maintenance & Construction

• Advisory Board

• Marketing & Branding

First Class Investor Portal

We strive to bring you the latest in today’s technology and convenience. First Class is a web-based portal that allows property owners to stay up to date on property and market performance by reviewing monthly reports, listening to conference calls, and viewing your recent correspondence.

Page 17: 1st American Storage Presentation

Accounting / Reporting

Monthly ReportsOur comprehensive monthly report includes all pertinent property financials, such as the income statement, balance sheet, bank statements, etc.

Quarterly ReportsOur quarterly reports are complete property overview with detailed explanation of performance, marketing initiatives, and operational summaries. Quarterly reports also outline any new initiatives for the upcoming quarter.

Conference CallsWe conduct annual conference calls to keep you up to date on your properties. These calls ensure that you’re well informed of operations and performance. They’re also posted to First Class.

Monthly Distributions can be set up on direct deposit

Page 18: 1st American Storage Presentation

Investor Services

A First Class is an online portal that allows investors to access property information from the web, 24/7. Simply logon with a secure username and password to stay up to date on property and market performance by reviewing monthly reports, listening to conference calls, and viewing your recent correspondence.

What’s uploaded to First Class?

• Property Snapshot

• Monthly Reports

• Quarterly Reports

• Correspondence

• Conference Call .wav files

• Financial Documents

https://firstclass.asrmanagement.com/

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First ClassScreenshot

A

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Vendor SupportNational Vendor’s

• Chateau• Staples• HD Supply• Orkin• Ozarka

• Overhead Doors• Schwarz Supply Source• U-Haul products• And more…

We have Local Vendor’s to cover…

• HVAC • Roofing • Siding

• Pylon signs• Electrical• Lighting• Security• Gates

• And more…

Page 21: 1st American Storage Presentation

Risk Management

We can typically save our clients what they pay us in management fees

by bringing them under our master policy.

• Claim Management (both general liability and property claims)

- Dedicated Liaison

- High Settlement Negotiation

- Contractor referrals

- Scope of Work Research

- Ensure Lender Compliance

• Annual Assessments

• Insurance Subrogation

• Training for Property Managers

• Coverage Rate Negotiation

- Economies of Scale

- Reduced Premiums

Page 22: 1st American Storage Presentation

MarketingIn-House Marketing Department

• National Marketing Campaigns• Signage• Banners• Feather Flags• Property Brochures• Websites• Search Engine Optimization• Online Marketing• Grassroots Local Marketing• Listing Sites

Producing these materials in-house saves our clients significant money.

Page 23: 1st American Storage Presentation

Property Websites

Call Tracking & Reporting

Real Time Availability

Online Reservations

Online Rent Payments

Facility Photos

Coupons, Hours, Contact Info

Storage Calculator

Live Chat Support

Testimonials

User Friendly

Integrated with SiteLink

Monthly SEO Reporting

www.1stAmericanStorage.com

Page 24: 1st American Storage Presentation

Case StudyFT. WORTH NORTHWEST564 units 63,025 SF

• Assumed the property and asset management in Jan 2010

• 59% Occupancy• $500k Shortfall on Loan Maturing Jan 2011• Deferred Maintenance• Suspended Distributions

• Training Programs• Reduced Expenses, Increased Efficiency• Brand Leveraging for Reduced Costs• Negotiated 1 Year Loan Extension

• Occupancy Increased to 91%• Revenue Rose 22%• NOI Improved 40%• Restored Distributions

Challenges:

Solution:

Result:Fort Worth, TX

Negotiated a dollar-for-dollar refinance and reduced the Interest Rate

Page 25: 1st American Storage Presentation

Strategic Partnerships

These alliances ensure that your customers receive the complete storage experience at minimal cost to you.

Page 26: 1st American Storage Presentation

Site Link

Real Time Info

Customized Reporting

Data Management

Reduce Costs

Lead Tracking

Retail Management

Reduce Theft

Save costs through integration

Most popular self-storage property management software used at over 8,000 facility locations.

Page 27: 1st American Storage Presentation

Tenant Insurance

Transfers the risk from your P&C insurance to your tenants. Provides the owner /manager and tenant peace of mind Provides an insurance bridge between the owner/manager

and tenant.

A high sell-through percentage of tenant insurance will substantially increase your storage facility’s monthly income and

overall value

Average $10 per move in

The Great American Tenant Insurance Program protects your tenant’s belongings while giving them the peace of mind of having their items

covered by an “A” rated, 100 year old insurance company.

Page 28: 1st American Storage Presentation

Improved Retail Displays

Offer a full line of moving supplies

Increase Retail Sales from $8 to $35 per move-in

BEFORE AFTER

Retail Sales

Page 29: 1st American Storage Presentation

Moving Trucks

Contracts with U-Haul, Budget & Penske

Trucks increase traffic to facilities

Increased internet exposure

Increased retail sales

Provide complete customer-service

Storage trucks at each property

Page 30: 1st American Storage Presentation

Online Marketing

Content Management System

Call Tracking Number

Monthly Reporting

Increased Internet Visibility

Individual Facility Page

Average 120 calls & 10 reservations per month

(portfolio wide)

Content Management System

Call Tracking Number

Monthly Reporting

Increased Internet Visibility

Individual Facility Page

Average over 300 visits online and 9 reservations per month

(portfolio wide)

Page 31: 1st American Storage Presentation

1st American Storage Advantage

Seasoned Experience • More than 85 years of combined self-storage experience• Approximately 22,000 units and nearly 3.4 million square feet of self-storage under management• Backed by a publicly traded company with access to significant sources of capital

Expert Service• Turnkey approach to loan restructuring & financing• Practical investment solutions to maximize financial performance• Creative solutions to investment challenges

Increased Performance• Premium internet presence and marketing strategies designed to drive traffic• Revenue management system proven to increase retail sales and maximize pricing strategies• Cutting-edge technology systems implemented to increase efficiency and control costs

Page 32: 1st American Storage Presentation

1st American Storage ®“People 1st”

www.1stAmericanStorage.com