1st time user/password reset guide - tennessee3 important reminders • employees are able to...
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1st Time User/Password Reset Guide
September 2018
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1st Time User/Password Reset
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Important Reminders
• Employees are able to utilize the 1st time user/password
reset function in Edison to retrieve their user ID and
reset their password.
• Employees will need their 8-digit employee ID number.
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Navigate to Edison Portal Home Page by
typing the web address: www.edison.tn.gov
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1st time users click here to access
their account.
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Enter required fields.
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Please record your
Access ID. You will need
it later.
Create Password.
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Click Submit.
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Enter Access ID.
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Enter password.
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Click Continue.
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DO NOT ATTEMPT to enter your
password here. You will ONLY
be changing your security image
and phrase on this screen.
Click the link to change your image and
phrase.
Note:
1. You cannot go back to an image once you
have passed it.
2. Each phrase is directly tied to the image and
cannot be selected separately from the
image.
Once you have selected your image and phrase combination, Click Continue.
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After
answering each
question click
enter to move
to the next
question.
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Email address is
required.
Note: Please remember the box must be checked before continuing
for a one time password to be sent to your email.
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Read the Acceptable Use Policy.
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Accept and Agree
the User Agreement
Acknowledgement.
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Password Reset
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Enter Access ID.
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Click Forgot your password.
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An email will be
sent to you with a
temporary
password.
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Enter the temporary password here
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You will need to enter after
each entry.
A Completed message will
appear once you have finished
each highlighted option.
A slight delay will occur after
confirming your
password.
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Retrieve Access ID
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To retrieve Access ID.
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Enter required fields.
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Write down your access ID.
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Locked Account
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After 5 attempts you will
receive a locked account
message. “Your account is
locked”.
If your account is locked, you
must have it reset. State
employees will contact the
Edison Helpdesk. LE, LG, HE
employees will contact the BA
Service Center.
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For Questions Contact: Benefits Administration
800.253.9981 or 615.741.3590 Monday – Friday, 8a - 4:30p CT or create a
Zendesk Ticket