2 0 1 5 financial case study of mobilengine...citibank, uniqa, otp bank, mkb bank, waberer’s...

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THE cHallEnGE

Banks and insurance companies use paper-based forms and contracts which slow down daily workflows. As a result, fieldwork cycles become slow and inefficient.

Field employees spend 30% of their time carrying out administration tasks. In addition a huge back-office admi-nistration overhead is generated invol-ving task assignment and reporting.

Managers have limited information on field activities which results in waste of resources.

The challenge for our market leader clients is to change over to a more effi-cient way of administering and moni-toring key aspects of their businesses.

UniQa is a leading provider of insurance services in Central & Eastern Europe. Austria-based Uniqa Group is present in 20 countries, serving more than 8 million customers.

ciTiBanK is one of the major global international banks, the consumer branch of financial giant Citigroup. Citibank has a diversi-fied distribution network - including retail branches, internet banking, telephone customer service and sales agents - in more than 160 countries.

OTP-Faktoring s the work-out and claims management branch of OTP Bank, the leading financial services provider in CEE.

Cutting field sales and work-out cost

Increased number of sales visits

Shorter sales cycles

Reduced back-office administratio

Faster field sales contractin

Customised mobile workflow management with no upfront costs

Data collection only using smart-phones and tablets

FasTEr and mOrE accUraTE cOnTrOl OF salEs

Mobilengine Ltd. 745 Atlantic Avenue, Boston, MA 02111, United States +1 617 830 1747 toll free: 855 877 5420 I [email protected] I www.mobilengine.com

Financial case study of Mobilengine

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THE sOlUTiOn in GEnEralUsing Mobilengine, banks and insurance companies work with a mobile workflow with prompt access to data and documents gath-ered at the place of transaction. Mobilengine makes it easy, effective and convenient to manage and administrate workflows in the fol-lowing business areas:

Customer visits

Contracting

Work-out management

And more...

Banks and insurance agents only need their mobile phones to accomplish all these tasks: Mobilengine forms are dedicated to each case. Field employees use these forms to collect and update data, sign contracts, link photos and more.

The Mobilengine mobile application is fully customised to the unique workflows of each client.

rEsUlTs20% more customer visits due to faster workflows.

Back-office administration costs reduced by 60%.

Prompt electronic access to company data in the field.

Increased team management control.

Administrative errors reduced by 80%.

mOBilE FOrms

BacK-OFFicE mOBilEnGinE BacKOFFicE

BacK-OFFicE aFTEr daTa inTEGraTiOn



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THE sOlUTiOn

Workout agents visit customers in debt to negotiate further payment schemes and to take photos of loan assets.Daily visit lists are transferred centrally to agents every morning. Agends are provided with detailed data about customers and tasks to be achieved.Customer visit memos and estimates of loan assets – supported by loan assets, are then drawn up.Verification by time stamp and location information is attached.Complete visit logs are transferred to company back-office immediately.Daily and weekly activity reports are generated and sent out via email to managers automatically.

wOrK-OUTs

THE sOlUTiOn

THE sOlUTiOn

When contracting, bank or insurance agents use Mobilengine in both B2B and B2C cases.They receive detailed information about potential customers and may start contracting with new customers too.After selecting or creating customers, basic information appears, is checked and may then be updated.Products and services are chosen along with contract duration, value, starting date and pay-ment method.Financial and medical status are briefly recorded and attached to claims.For certain products, credit scoring is conducted and promptly transferred back to agents.Customer and agent review draft contracts and sign on their mobiles.After contract form submission, data is transferred to company systems. In addition, a pdf con-tract is instantly generated and sent to the customer, containing data recorded and signature(s).

The customer visit mobile form is an efficient tool for sales representatives to administrate sales visits and manage related tasks.A weekly visit list is transferred to sales reps’ mobiles, which may be modified to add new cus-tomers or cover ad-hoc visits.Sales reps have access to client and contract information, sales figures and previous visits.During visits, the reason for meetings (e.g. first presentation, quote, follow-up) are selected. Then products discussed and actions taken are recorded.Pictures and general notes may also be taken and attached to each form. In the company back-office, relevant customer information is updated and tasks assigned to relevant departments.Sales managers have overview of team activities and prompt access to tasks completed.Weekly reports are also generated to evaluate sales representatives performance.

cOnTracTinG

cUsTOmEr visiT

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addiTiOnal UsEs

Branch office visits:Financial service companies visit branch offices to monitor sales activities, local processes and promotions. Summarised evaluations and complete visit logs are recorded using the Mobilengine mobile application and input to company systems. Weekly reports are generated on team performance and branch office network status.

Insurance damage assessments:Vehicle and property damage assessments are administrated via Mobilengine. Claims are recorded and supported by signature, time stamp, location information and photographic documentation. Recorded assessments are input to company systems immediately.

Field sales lead collections:Sales representatives approach potential customers in public places to collect leads on products and record questionnaires on demand. Number of customers addressed, successful leads and sales questionnaires are managed by Mobilengine. Managers receive reports on activities with efficiency analyses.

Field team leader reports. There are mainly used in two ways by team leaders. The major one covers team performance reporting as well as people management information transferredto company HQ.

In addition, quote/contract approval workflows may be initiated by team members. Team leaders receive approval requests, including detailed information on quotes/contracts. After approval, information is transferred back to team members and promptly input to company systems.

all aBOUT mOBilEnGinEThe award winning mobile field workflow management solution.Mobilengine cuts costs, decreases process times and optimises customer service levels.A fully customised solution which requires no investment by customers, only a monthly subscription fee. 1.000+ customers include Siemens, T-Systems, Vodafone, Telenor, Henkel, Shell, G4S, 3M, MOL, Citibank, Uniqa, OTP Bank, MKB Bank, Waberer’s International, Vileda and Volvo.Resold by T-Systems Hungary, Vodafone Hungary, Telenor Hungary, T-Mobile Poland, Avea Turkey and Cosmote Romania.

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2 0 1 5 financial case study of mobilengine...citibank, uniqa, otp bank, mkb bank, waberer’s...

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