2-1-1 texas’s role in assisting people during disasters
TRANSCRIPT
2-1-1 Texas’s Role in Assisting People During Disasters
This is How it Began….
* In 1997, the 75th Legislature passed House Bill 2596 establishing the Texas Information and Referral Network as the single point of coordination for statewide health and human services information and referral in Texas.
* Since the initial legislation in 1997, several additional legislative actions have expanded and refined the 2-1-1 Texas Information & Referral Network scope of work.
* Senate Bill 397 (76th Session, 1999) required agencies receiving state funding to provide resource information to 2-1-1.House Bill 2641 (76th Session, 1999) required transportation information to be included in 2-1-1.
* House Resolution (77th Session, 2001) affirmed the importance of the 2-1-1 Texas Information & Referral Network.
Enabling Legislation – Cont.* House Bill 2048 (79th Session, 2005) was passed, instructing HHSC to expand
the www.211texas.org site to include information about early childhood programs that are overseen by the Texas Education Agency..
* * RP 57 – (Directive issued by Governor Rick Perry, 2006) relating to implementing recommendations from the Governor’s Task Force on Evacuation, Transportation, and logistics. Created the system now known as the Transportation Assistance Registry (TAR). The 2-1-1 Texas Information & Referral Network is assigned the role of data entry for the TAR.
* Senate Bill 1058 – Senate Bill 1058 (80th Session, 2007) required 2-1-1 to provide referrals for reintegration services to military service members and their families.
* House Bill 2558 (81st Session, 2009) required home and community support health care providers to register clients and their families with the emergency Transportation Assistance Registry available by dialing 2-1-1.
* House Bill 1831 (81st Session, 2009) requires Assistive Living Centers and Nursing Homes to register as entities and to explain to their patients and their guardians the process of registration with the Transportation Assistance Registry.
2-1-1’s Role in the Texas Hurricane Response Plan
* 2-1-1 Texas Information and Referral Network (TIRN) seated at the SOC will coordinate dissemination of disaster-related public information to the 2-1-1 Area Information Centers in order to provide an information and assistance conduit for the public.
* Provide disaster-related Information and Referral for all phases of the event.
* Register callers in the State Transportation Assistance Registry. TIRN representative at the SOC will monitor activity of Transportation Assistance Registry and provide reports as scheduled or requested.
* Receive and document calls and forward information and reports to appropriate State agencies or non-governmental organizations. Calls include, but are not limited to, shelters needs, medical concerns, transportation issues, lack of fuel, lack of essentials items such as food, water, and ice, the presence or lack of shelter space, spontaneous shelters and other pertinent concerns.
2-1-1 Roles
1) Help disaster victims and/or shelter population in understanding what recovery programs may be available to them and assist in the application process.
2) Assist in the identification and provision of appropriate services to individuals with special needs.
3) Assist individuals to register in the Transportation Assistance Registry.
4) Provide information on needs-based programs including the Supplemental Nutritional Assistance Program (SNAP), formerly known as the Food Stamp Program.
HoodHoward
Presidio BrewsterVal Verde
CulbersonHudspeth
Jeff Davis
El Paso
Crane
Pecos
Reeves
Crockett
Terrell
Upton Reagan
Andrews
Ward
Loving Winkler MidlandEctor Glasscock
Martin
Bandera
Jim Hogg
La Salle
Webb
Starr
Zapata
Dimmit
ZavalaMaverick
Kinney Uvalde
Frio
Medina
Nueces
Brooks
Hidalgo
Duval
Kenedy
Willacy
Cameron
Jim Wells
Kleberg
Wilson
McMullen
Bexar
Atascosa
BeeLiveOak
San Patricio
Karnes
GuadalupeGonzales
Mason
McCulloch
Edwards
Sutton
Schleicher
Kerr
Real
Kimble
Menard
Nolan
Tom GreenIrion
Mitchell
Sterling CokeRunnels
Concho
Coleman
Taylor Callahan
Bell
Blanco
Kendall
Comal
Gillespie
Llano
Travis
Hays
Caldwell
Burnet
Williamson
Comanche
Mills
San Saba
Brown
Eastland
Hamilton
Lampasas
Coryell
Erath
Bosque
Somervell
Swisher
Randall
Hockley
Gaines
Yoakum
Cochran
Dawson
Terry Lynn
Lubbock
Deaf Smith
Bailey
Parmer
Lamb Hale
Castro
Hartley
Oldham Potter
Moore
Dallam Sherman
Knox
Kent
ScurryBorden
Garza
Crosby Dickens
Fisher Jones
King
Stonewall Haskell
Hall
MotleyFloyd
Briscoe
Hardeman
CottleFoard
Childress
JackYoung
Stephens Shackelford
Throckmorton
ParkerPalo Pinto
Wise
Baylor Archer
WilbargerWichita
ClayMontague
GrayCarson
Armstrong Donley
Hutchinson Roberts
Wheeler
Collingsworth
Hemphill
Ochiltree Hansford Lipscomb
Jefferson
Trinity
Brazos
Lavaca
Victoria
Goliad
Refugio
De Witt
Calhoun
Aransas
Jackson
Wharton
Milam
Bastrop
Fayette
Lee
Austin
Colorado
Burleson
Washington
Robertson
Waller
Brazoria
Matagorda
Fort Bend
Harris
Galveston
Chambers
Montgomery
Walker
Grimes
Madison
Jasper
Liberty
Hardin
Polk
San Jacinto
Tyler
Anderson
Ellis
Falls
McLennan
Hill
Freestone
Limestone
Leon
Navarro
Henderson
DallasTarrant
Johnson
Denton
Kaufman Van Zandt
Collin
Rockwall
Hunt
Smith
Cherokee
Houston
Nacogdoches
Angelina
Rusk
Shelby
Panola
Fran
klin
RainsWood
Hopkins
Marion
Gregg
Upshur
Harrison
Titus
Camp
Mo
rris Cass
New
ton
Orange
San Augustine
Sabine
FanninCooke Grayson
Delta
Lamar Red River
Bowie
Gulf Coast Region*
South Central Texas Region*
North Central Texas Dallas Region*
North Central Texas Fort Worth Region*
Rio Grande Region*
Panhandle Region*
South Plains Region*
Alamo Region*
Tip of Texas Region*
Heart of Texas Region
North Texas Region
Bryan/ College Station*
Coastal Bend Region
Permian Basin Region*
Central Texas Region*
Texoma Region*
Concho Valley Region
West Central Texas Region
Southeast Texas Region*
South Texas Region
Golden Crescent Region
East Texas Region
North East Texas Region
Middle Rio Grande Region
Deep East Texas Region
25 AIC Partners for Statewide Coverage
What the Community Expected from 2-1-1
* Good Information– Accurate and up to
date
* A place to call for help and to give help
* To be able to talk to a live person who was willing to listen
Things That Work Well:
* Technology– Ability to work as a single network (calls went to first available agent
anywhere in the state)
* Communications and Support– Direct connection to State Operation Center– Debriefing Sessions
* Resource Information– Sharing information about regional resources throughout the
network
* Special Needs– Support from Department of State Health Services
and TIRN Staff
* Volunteers– Caring, dedicated and committed
Contributions
* Expanded the capacity to respond to the high volume of calls
* Provided critically needed management of information about availability of services
* Identified unmet and emerging needs, helping direct resources to high priority areas
* Provided critically needed telephone reassurance for callers
Planning for this Hurricane Season Special Needs Registry
Contact Information
* David Jobe, LMSW, CIRS
United Way of Greater Houston
713 685-2309