CHECK LIST FOR THE CERTIFICATION OF BEACH OPERATION ACCORDING TO STANDARD

ISO 13009:2015

ORGANISATION:      

ACTIVITY:      

TECHNICIAN/AUDITOR:      

DATE:      

FILE NUMBER      

13009_CHK-en (05-2015)

PREFACE

The present check-list can be used for document review and for audit. Some requirements / recommendations cannot be applicable. Where not applicable put “Not Applicable” (NA). In some cases, comments have been added after the question, to better understand what to expect from the organization.For further information see ISO 13009 “Tourism and related services - Requirements and recommendations for beach operation”.

ABBREVIATIONSBO = beach operatorR = RecommendationRQ = RequirementREQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSGENERAL REQUIREMENTS AND GUIDANCE FOR MANAGING BEACHES

4.1 Is the beach made as accessible as possible? RAre all beach equipment and facilities provided made accessible, wherever feasible, to all users, including people with specific needs? RQ

Linking beach operation with hazard management4.3 Does the BO develop a code of practice which includes recommendations

on: beach access design manual?

R

beach facilities (comfort services) building and design manual? development control on beach (setback) area? beach conservation? establishing and regulating zones on beaches? placement, maintenance and management of public rescue

equipment and facilities? beach safety information? effective beach management and maintenance?

Beach ownership4.4 In the case beach is deemed as public:

is this clearly communicated by the BO (even if the beach lies in front of a hotel)? RQ

Planning4.5.1 Does the BO establish, update, annually review and maintain a

documented procedure to identify direct or indirect health risks related to RQ

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSbeach activities, services, installations and resources that could have an impact on the health and well-being of users?

Note: the identification of possible health risks to beach users shall include groups of risks associated with the following:

- drinkable water supply points- the cleanliness of beach surface- the quality of bathing water (measured, recorded and presented in

accordance with national/international best practice [see ISO 13009:2015, Annex B])

- tidal conditions regarding sanitary risks- heavy rains causing flooding, flow or discharged water and

material onto the beach, temporary poor water quality;- the physical characteristics of the beach (e.g. surfaces, man-

made structures, rocks)- coastal erosion and flooding- flora and fauna including marine life- installations and equipment associated with services provided at

the beach- basic safety information and warnings.

Is the result of applying each criterion set out in the above list based on objective evidence that allows verifications of the result of any evaluation carried out?

RQ

Does the bathing water quality comply with the quality guidelines defined by the World Health Organization (WHO)? R

4.5.2 Does the BO: establish and document specific plans for emergency situations in

order to prevent and reduce the impact and risks that are associated with them (this plans shall include: a) identification of resources to address emergency situations and b) identifications of responsibility and authorities related to the responses in these situations)?

RQ

have the emergency response plan from stakeholders and established system to coordinate with them?

have the necessary resources to address emergency plans? check and record the effectiveness of the emergency plans in a

practice exercise each year and every time that an accident or emergency situation arises, and revise them accordingly?

communicate the updated emergency plan to the emergency

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSservice controller?

4.5.3 Has a beach operation and organization plan been established? RQDoes this plan include, as a minimum, the following?

definition of the different bathing and non-bathing seasons; uses and organization of the beach in different seasons,

emphasizing the bathing season; uses and organization of the bathing area (e.g. buoys, motorboats

and floating platforms); identifications, use and organization of access points; national/local regulations that define the possible uses and

conditions in which any activity (bars, open-air eating places, bans, different signs) shall be carried out;

zoning studies for tourist use and the carrying capacity of the beach.

RQ

Does the BO: designate a person who (in addition to any other function) has the

task of ensuring that the infrastructures that exist at the beach are maintained in a good state?

RQ

designate a supplier to carry out the maintenance and installation at the beach, ensuring that the instructions established to attain the levels of quality and service indicated in this International Standard are respected?

maintain beach cleanliness? maintain the beach installation and equipment in good conditions

for use and establish necessary activities that permanently ensure their correct operation and conservation?

periodically revise and record the maintenance activities to ensure the correct operating status of the installations and equipment?

Do anomalies detected by beach users lead to an evaluation, repair, removal or replacement of the required element, ensuring the good safety and hygiene conditions of the services provided?

RQ

Are all personnel that carry out maintenance work on the beach adequately qualified and does the BO ensure that they have sufficient material resources to perform the activities correctly?

RQ

Are maintenance personnel who are in contact with beach users uniformed and easily identified, and informed of the rules of courtesy for customer attention?

RQ

Does the BO define, together with the person responsible for maintenance, the necessary indicators to be used to monitor the level of RQ

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSservice provided and the level of satisfaction perceived by the user?Does the BO have a maintenance and monitoring plan that:

includes all installations and equipment on the beach, whether mobile or fixed?

RQ

ensures they are in good conditions for their intended use? provides for adapting them to the expectation of the users? includes maintenance routine and frequencies (daily, weekly,

monthly, annual activities)? incorporates the verification process of the operations carried out? includes the conditions that could arise from the characteristic

environmental situations at each beach?Are preventive maintenance task carried out during period of low activity at the beach? RQ

Are activities that have to be carried out for imperative reasons (corrective maintenance) during times of high activity announced and indicated? RQ

Is a corrective maintenance system established, in to put the affected installations back into use as soon as possible, through the use of adequate human and material resources?

RQ

Does the BO define the response time in accordance with the type and seriousness of the problem? RQ

Does the BO establish an efficient communications system so that any person involved in providing the services can contact the maintenance services to inform them about incidents in the operations or maintenance of the installations?

RQ

Are there adequate mechanisms for users of the installations to communicate any anomalies? RQ

Are the supervision task recorded? RStakeholder communication4.6 Does the BO define who is responsible for communication and establish

the necessary communication channels?

Note: communications channel should be established in order to:- provide information about the services offered to the users, and

when they are not available;- inform both the competent authorities and the users about

possible emergency situations;- respond to complaint, suggestions and consultation from the

users and other groups of interest- provide information about restrictions related to legislation and

RQ

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSregulation which can affect the users;

- provide information about water quality and provide environmental information.

Promoting the beach4.7 Does the BO make a list of services available to users that includes

Information related to: services that are offered?

RQ

how to make suggestions and complaints? established service indicators and commitments made by the BO? the results of indicators from relevant health and safety risks? the results of indicators from relevant environmental aspects? objectives established for the current period and the result of their

attainment in the previous period? prices and opening times?

Is a summary of the most important services available to the public indicating where its complete contents can be found? RQ

Does the BO establish the appropriate mechanisms to ensure that the promotional information about the beach that reaches the users is complete, accurate and with no errors of interpretation?

RQ

Is the information provided in the official local language and, in addition, at least one foreign language? RQ

Is the information available in formats accessible to users with specific needs? R

Has the person responsible for the selection of promotional information been determined, as well which channels of distributions are used, and how the information is periodically updated and withdrawn when it becomes obsolete?

RQ

Performance measurement4.8 Does the BO:

establish a system of indicators that provides relevant information relating to beach evolution, environmental impacts, health and comfort of users and the quality level of the services provided?

RQ ensure that the plans established at the beginning of the bathing

season are implemented, and that when there are deviations in compliance with the safety and rescue provisions or if there is an increase in the number of incidents the necessary corrective actions shall be taken to ensure the safety of beach users?

provide means for measuring customer satisfaction?

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTS4.9 Does the BO have a system to respond to the complaints and suggestions

submitted by the users, as well as the instructions for their resolution and the person in charge?

RQ

Are customers’ satisfaction surveys undertaken on annual basis, ant the findings of these surveys collated and presented in an easily accessible format for future reference (i.e. clear annual incident reporting documents)?

R

INFRASTRUCTURE

5.1 Is the BO aware of applicable national building and coastal regulation, and complies with the minimum requirements for services and infrastructures listed in Annex C? (see ISO 13009 – Annex C)

RQ

Do individuals/companies/organizations take responsibility for activitiessuch as the following?

maintenance for comfort services and sanitary provision

R general management (needs to be audited and regulated on a regular basis)

training of staffPermanent infrastructure5.2.1 Are the following sanitary services available?

toilets RQ shower and foot washesDoes the BO designate a person who (in addition to any other functions) shall ensure that these sanitary services are in a good operating condition, clean and well kept?

RQ

If any deficiencies are detected, are the necessary corrective actions taken to ensure they function adequately? RQ

Is a record of the supervision of the sanitary services made and kept? RQDoes the BO inform the supplier about possible claims regarding the service, following customer satisfaction surveys and/or suggestions for improvement that arise from complaints?

RQ

Is any waste water from toilets facilities treated separately and not discharged into the bathing area or any streams feeding that water? RQ

Are all sanitary services existing at the beach available to the users during the operating hours, and times available defined by the BO and communicated to the users (as operating times can vary throughout the year)?

RQ

In the case the beach is accessible: does it have sanitary services adapted to people with specific RQ

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSneeds?

Are the sanitary services indicated at the main access to the beach, as determined by the BO and on the map? RQ

Does the design of the sanitary services fit in with the natural or urban environment in which they are located? RQ

Are all the installations and equipment provided in the sanitary services included in the cleaning and maintenance plan for the beach? RQ

Are all personnel that provide sanitary services uniformed and easily identified, and do they understand the rules of courtesy for taking care of customers?

RQ

Does the BO define, together with the person responsible for the sanitary services, the necessary indicators to be used to monitor the level of service offered and the level of satisfaction perceived by the users?

RQ

Does the BO define a sufficient number of toilets to cover the demand of the users, in accordance to the carrying capacity of the beach (defined in the operational plan)?

RQ

Do the toilets have the following equipment and fittings? toilet

RQ

durable non-slip floor waste bin with a lid toilet paper coat hanger or hook natural or artificial ventilation wash basins with hygiene wash and, if not possible, with

disinfectant liquidIn the case the beach is accessible:

does it have at least one toilet adapted for people with specific needs? RQ

Are there freshwater showers at the beach?Note: this is applicable unless:

- there are legal stipulations to the contrary;- water resource are scarce in the town or region that the beach

belongs to.In the two cases above, there shall be foot washes.

RQ

Is the water flow in showers and foot washes adequate? RQIs there a sufficient number of showers and foot washes that meet the demand for this service, in accordance with the carrying capacity of the beach?

RQ

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSDo showers and foot washes have appropriate devices (where possible) for saving water and for waste water provision? R

Are all prohibitions and recommendations for use of the showers and foot washes displayed?Note: these include in particular:

- the use of soap;- wasteful use of water;- consuming water that is not drinkable.

RQ

In the case the showers or foot washes are located on platforms: is this surface above the sand to allow for the drainage of water? RQ is the platform surface kept free from the presence of fungi? RQ

In the case the shower or foot washes are located directly in the sand: is the growth of vegetation controlled in the sand around the

showers? RQ

Is in both the over-mentioned cases the accumulation of water in the surrounding area avoided? RQ

In the case the beach is accessible: does it have showers or foot washes adapted for people with

specific needs? RQ

5.2.2 In the case there is one or more drinking water supply point: are they protected to avoid the hygiene-sanitary risks caused by

pets? RQ

do they have appropriate devices for saving water? RIn the case the beach is accessible:

does it have at least one drinking water supply point adapted for people with specific needs? RQ

Does the code of conduct for users establish water conservation measures? RQ

5.2.3 In the case there are changing facilities, do they include:

• non-slip floor?

RQ• coat hooks?• natural or artificial ventilation?• stools or benches?

are they located near to the access point? RQIn the case there is a locker service:

does it allow users to leave their personal belongings RQ does the design of the installations providing a locker service fit in RQ

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSwith the natural or urban surrounding in which they it is located?

Temporary infrastructure5.3.1 Does the beach provide some form of shade to protect users from the

sun? RQ

5.3.2 Is the beach infrastructure (sunbeds, toilets, showers, surveillance towers…) well integrated within the natural and built environment, and does it satisfy appropriate environmental and aesthetic criteria?

RQ

Is the beach infrastructure regularly maintained and checked in order to ensure that it is safe to use? RQ

Does the BO check, as a minimum, the following? the cleanliness of the equipment

RQ

the serviceable condition of equipment the environmental effect of paint and other materials used for

maintaining the equipment and infrastructure any potential risk associated with the deterioration and

malfunction of equipmentAre environmentally friendly products used, where possible? RQ

Access to the beach5.4.1 Does the BO plan the access of any vehicle to the beach and develop a

method to ensure that the access are maintained in adequate conditions for use?

RQ

Are the results recorded and analysed so as to be able to take actions for improvement? RQ

Is the beach made accessible as far as possible? RQIn the case the beach is categorized as public:

is this communicated by the BO? RQ is the access free (although in some beaches, public access may

be provided through charging a small and reasonable fee)? RQ

Is access path to the beach safe, clean and maintained at all times? RQIs the majority of the beach designated as vehicle-free (vehicles should not be allowed, except those used for the purpose of cleaning and safety, such as emergency vehicles)?

RQ

Does the BO plan the access of any vehicle to the beach parking area(s)? RQ5.4.2 Does the BO designate a person who (in addition to any other function)

has the task of ensuring that the access points and areas are maintained to the level of quality defined in the ISO 13009?

RQ

Does the BO carry out the necessary supervision task to ensure that the access points and area are maintained in good condition for use, and

RQ

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSrecord the status of the installations?

5.4.3 Is access to the beach facilitated by access ramps, adapted to users with specific needs? R

If possible, is also the access to water facilitated? RQIn the case the beach is accessible:

does it provide access to the dry surface, to the bathing area and to all the existing installation and equipment, adapted for people with specific needs?

RQ

where locally permissible, are entrances clearly marked and displaying the ISO 7001 graphic symbols for accessibility? RQ

5.4.4 In the case there is a car park: is it maintained in adequate operating conditions and well kept? RQ in the case any deficiencies appear, are these reported to those

responsible for managing the car park? RQ

does it have designated spaces for people with specific needs? RQ in the case it is necessary to pay to park, is the price indicated at

the entrance to the car park? RQ

5.4.5 Is unauthorized camping, driving and dumping prohibited at the beach? RQAre there information about these restrictions displayed at the beach? RQAre vehicles (except those used for the purpose of cleaning and safety) not allowed on the beach? R

In cases where vehicles cannot be entirely prohibited: is this adequately justified and managed? RQ are areas for driving and parking, as well as car-free zones,

designated? RQ

do police or traffic guards control the beach whenever the case? RQ are vehicles prohibited to enter the high water zone at any time? R Is the majority of the beach designated entirely vehicle-free? R

In cases where there are no physical barriers preventing access to thebeach by vehicles, and where there are problems with unauthorizedvehicles camping and dumping:

are by-laws put in place to prohibit these activities? R is information about these by-laws displayed? R are the beach and its nearby areas not used for the dumping of

litter or other waste? RQ

In the case of special events that involve the use of vehicles on the beach: is a special management plan drawn and applied to prevent

damage to the ecosystem, as well as risks for beach users?RQ

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTS are parking for emergency vehicles provided in close proximity to

the beach? RQ

are additional resources (e.g. cleaning staff and portable toilets) brought in, if necessary, to ensure that the quality level does not drop?

R

SERVICE PROVISION

Information services6.1.1 Does the BO appoint a person who (in addition to any other functions) has

the duty of ensuring that the users are suitably informed of all matters relating to their safe and enjoyable use of the beach and its facilities?Note: these include, in particular:

- BO information- codes of conduct- safety- sanitary, medical and environmental issues

RQ

Is information provided on information panels, tourist information, flags or any other means that can be understood by the beach user? RQ

Does the BO communicate the duration of the bathing seasons to the beach users, clearly indicating when the period of high activity (the maximum presence of users) is expected?

RQ

Does the BO define and inform the users about the minimum services offered during the bathing seasons and outside of it? RQ

Are the timetable, the conditions of use and access to the beach for the users and any applicable tariffs, specified for all services offered? RQ

Do services at the beach for which payment is required show their price and are they clearly visible to users? RQ

Does the BO unify the style and design of all signs? RDoes the BO establish the necessary mechanisms to ensure that the information given to the beach user is complete and updated periodically, and that it is available in the most commonly used languages?

RQ

Does the person responsible for communication inform users when new services are provided, as well as when services already being offered undergo modification or adaptation?

RQ

Is there, at the main access point to the beach, a map indicating the location of existing facilities and the services that are provided, as identified by the BO?

RQ

Does the information provided in the map include, as a minimum, at leastthe following aspects?

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTS location of the access points (including those for people with

specific needs, where applicable)

RQ

location of the different services provided seasonal dates and times for the use of services code of conduct for the beach safety information sanitary and environmental information location of toilets

Does the information system use graphical signs in addition to the other forms of information means, in accordance with ISO 7001? R

6.1.2 Is there an information point that displays tourists information about the local and surroundings area that might be of use and interest to the beach users?

R

Are the users given advance warning of any events planned for the beach area?

Note; This could be in form of poster or other information at the beach, through announcements in the local media or on local authority/BO websites if appropriate. A notice indicating information (e.g. details of an event, duration of an event, where more information can be obtained and where complaints can be made) shall be posted at the beach.

RQ

6.1.3 Does the local authority/BO consider levying a fee on the organizers of events hosted at the beach area, using this income to make improvements to the beach or within the local area?

R

6.1.4 Is information provided at the main access to the beach about the codes of conduct for the users of the beach? RQ

In order to communicate this information, are graphic symbols used so that it can be understood by the users regardless of their nationality? RQ

Does the BO develop a code of conduct to the users, which includes atleast the following aspects?

presence of pets RQ nudism depositing waste and containers in unauthorized places camping mooring boats unauthorized vehicles use of detergents in outside showers other activities that can disturb the rest of users (e.g. noise,

practicing unauthorized sports)

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTS environmentally sensitive areas zoning for activities

6.1.5 Are there information signboards at the main access points to the beach, including information regarding the rescue services at the beach and recommendations for the health of users?

RQ

Do the signboards contain, as a minimum, the following? map or plan of the beach

RQ

limits of the monitored bathing area flags and their meaning location of the safety, surveillance and rescue services ways of contacting the emergency services controller seasonal dates and times for the use of rescue services location of first aid service and emergency telephone

Does the BO inform beach users if the beach or any part of it is closed or has restricted use? RQ

6.1.6 Is there information at the main access points to the beach relating, as aminimum, to the following?

the results of the analyses carried out on waters regarding the quality of the water in the bathing areas

RQ the possible sanitary risks that might exist at the beach and the way to prevent them

the environmentally sensitive areas that exist at the beach or in its surroundings

Beach safety services6.2.1 Are local safety plans that give consideration to the following aspects

developed? education and information

R denial of access and/or provision of warnings supervision and provision of rescue equipment acquisition of rescue and survival skills

Does the BO conduct a full risk assessment prior to implementing any beach safety services? RQ

Does the risk assessment highlight the appropriate beach safety control measures for the defined beach area which the BO is responsible for?

Note: The purpose of the risk assessment is to:- ensure that potential safety problems are properly understood- check whether existing control measures are adequate

RQ

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTS- determine what is necessary to reduce risks to an reasonable

level- prioritize unacceptable risks identified by the assessment and

determine further actionDoes the risk assessment comply and use the principles of ISO 31000 and IEC 31010? R

Are beach safety services determined and implemented as a result of the beach risk assessment? R

Does a competent risk assessor review the risk assessment annually? RAre the control measures identified from the results of the risk assessment categorized under the following sub headings?

- community education;- signage and zoning;- lifeguard, beach safety flags and first aid services;- public rescue equipment;- beach evacuation and closure.

R

Does the BO establish a procedure for coordinating and responding to loss and found persons? RQ

6.2.2 Does the BO designate a person or persons who (in addition to any other functions) shall be responsible for ensuring that the quality of services (defined in ISO 13009) in relation to the beach safety provisions are maintained, monitored and reviewed?

RQ

Is(Are) the person(s) responsible for the safety provisions also responsible for the communication and coordination between the organization that provide the beach safety service and the BO of the beach?

R

6.2.3 Are beach safety services provided at times and locations identified through risk assessment? RQ

Does the BO ensure users are provided with the necessary safety cover? RQAre information provided to the users concerning the location and operating time of the safety services? RQ

Are notices displayed at key access and entrance locations, with consideration given to foreign users and other languages, and to visitors with specific needs?

R

Are personnel providing the beach safety services uniformed and easily identified, and informed of the rules of courtesy for customer attention in compliance with requirements established by the appropriate authorities, BO and/or internationally recognized guidelines?

RQ

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSNote: In many countries, lifeguards wear the red and yellow colours for their uniforms in accordance with international best practice to help users identify the appropriate rescue service personnel.Are there in place action procedures for emergency situations? RQAre the processes, resources and action plans established and documented? RQ

Is a drill/exercise carried out at least once a year to test the emergency action plan, and a record kept? RQ

Does the BO ensure that, in accordance with the requirements of appropriate authorities, adequate communication is provided among the agencies involved in the beach safety and among the personnel involved in the management of the beach?

RQ

6.2.4 Does the BO have the following, approved by the appropriate authorities? an operational plan during the bathing season

RQ a safety plan for general operations outside the defined bathing season

Does the plan include: available safety resources and response times?

RQ

surveillance routines? means of communication and coordination with the rescue

services and /or other safety groups (national police, civil police, coastguards, lifeguards, ambulance service)?

extraordinary measures for special events (e.g. dangerous marine creatures or hazardous sea conditions)?

evacuation routines in extraordinary situations and beach closure procedures?

influence of tidal and environmental conditions regarding risks? identification of marine life hazard record of all incidents and their response times other plans related to identified hazards within the beach risk

assessment?Are the surveillance routines established with special emphasis on critical aspects (e.g. special events, areas with a large number of users or conflicting activities)?

RQ

6.2.5 Are the control measures identified through the beach risk assessment? R6.2.6 For what concerns signage, does the BO comply, where locally

permissible, with ISO 20712-1 and ISO 20712-3? RQ

Is an effective and cohesive signage system procured and established in accordance to the finding of the risk assessment to provide users with

R

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSboth up to date service and public information?Are beach safety flags used when lifeguards are in operation? RQFor what concerns flags, does the BO comply, where locally permissible, with ISO 20712-1 and ISO 20712-3? RQ

Is there specific buoyage (zoning) to ensure that beach users can enjoy their time without threatening their safety? R

Does zone demarcation include the use of buoys, where appropriate, in the water, so that a designated swimming area is still retained? R

Are specific areas within the beach zoned for swimming, in the interest of bathers safety? R

Is the size of the swimming area at least 100 m wide and extend out to sea at least 50 m? R

In the case an area has been identified as suitable for craft to leave andreturn to the shoreline:

is this area buoyed?R are the lane demarcated by buoys located up to 100 m offshore

and 30 m wide , to enable craft to use the buoyed lane safely ?Is consideration given to tidal conditions and access to craft launching sites (e.g. slipways)? R

When nautical activities require more than one access to the sea, does the BO evaluate the need and provide additional accesses they consider appropriate?

R

Are the buoys attached to a floating line and coloured yellow? RIs the buoyage system attached to the seabed and does not present an entanglement hazard? R

Are buoys spaced no more than 2 m apart? RIs any installation of buoyage system (zone) notified to the relevant national body responsible for marine navigation? R

6.2.7 Are lifeguard services provided by personnel with the appropriate training and sufficient rescue resources as identified through the risk assessment? RQ

Does the team ensure an immediate response time from the moment that the incident is reported to the rescue in less than 4 mins? RQ

Are the following services provided, as a minimum? surveillance duties, rescue and assistance of persons in difficulty RQ a proactive approach in place to ensure the safety of

swimmers/beach users to prevent accidents and incidents on the beach happening

manage the application of the identified safety measures

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTS monitor and ensure local laws and /or regulations are upheld

and/or reported to the appropriate authorities keep the area designated for bathing free from activities that could

be a danger for those using them manage any kind of activity that could endanger users

Does the minimum personnel present at the beach include: service coordinator (may be shared with other beaches/duties)?

RQ lifeguards in accordance with the risk assessment (lifeguards should not undertake other duties)?

Does the minimum equipment at the beach, where locally permissible,include the following?

red and yellow flags to identify each surveillance point or other designated observation areas

RQ

first aid equipment communications equipment rescue equipment comprising binoculars, spinal board, whistles

and any other material considered appropriate surveillance towers located at appropriate distances/locations as

identified in the risk assessments and connected by radio, mobile telephone or an equivalent means to the rescue craft and service personnel

a sufficient number of rescue craft to ensure an appropriate response time (these may be shared with other beaches)

Are all the personnel part of the rescue and first aid contingency in possession of the minimum required qualifications for each post? RQ

Are these qualifications defined in accordance with the activities they are to carry out and made available to the BO? RQ

Does the BO keep accurate information related to the development of the services? RQ

Do the information obtained allow a continuous evaluation of the service? RQAre sufficient first aid post established, according to the time of the year, to ensure that users receive adequate medical attention (first aid, nursing care or supervision) as required?

RQ

Is each first aid post attended by qualified personnel and, in accordance with the risk assessment on the beach, does it have adequate personnel to ensure medical attention for the beach users?

RQ

Is there at the beach the required quantity of first aid equipment, a specified in the rescue plan? RQ

Does each medical post have a statistical record of the attention given? RQ

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSWhen a person is transferred to a medical centre, are as a minimum thefollowing data recorded?

description of the person attended

R

patient observation treatment applied place of origin and later derivation date and time the service was given data corresponding to the medical personnel that provided the

treatmentIs the documentation confidential and available to the BO and used to identify an accident trend? RQ

6.2.8 Is public rescue equipment appropriate for the features and conditions of the coastline and water? RQ

Is the equipment easy to use by members of the public with minimal hesitation and without putting the safety of the rescuer at risk? R

Is consideration given to the provision of emergency communications (e.g. telephone and call points, especially at locations with poor mobile phone coverage or at isolated locations where help might not be nearby)?

R

In case public rescue equipment has been identified as a suitable controlmeasure, is the proper equipment considered? (see the following list)

- In shallow shelving beaches: a 46-61 cm life ring- In medium and deep shelving beaches: a 46-61 cm life ring- In beach area with fast moving water (river entrance ): throw line

with floating buoy- In cliffs and rocky areas: a 46-61 cm life ring- In man-made areas (harbour wall, piers): a 61-91 cm life ring

R

Is the use of items from the previous list appropriate to the specific location and in accordance with the recommendations of the dynamic risk assessment?

R

Is equipment that places the rescuer themselves at risk avoided? RIs public equipment:

clearly positioned and in colours of orange or red and at an optimum height for access?

R located at intervals determined by the risk assessment? regularly inspected throughout the year, with the inspections

recorded, and replaced where necessary?Beach cleaning and waste removal

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTS6.3.1 Does the BO appoint a person who (in addition to any other function) has

the duty of organizing, supervising and ensuring compliance with the requirements established in ISO 13009 for the processes of cleaning and the selective removal of waste?

RQ

Does the BO establish a cleaning plan, supervise compliance with it and take any necessary corrective action? RQ

Does the BO maintain an updated record of the inspections carried out to ensure that the requirements established in ISO 13009 are met? RQ

Do the inspections take into account as a minimum the following aspects? the degree of compliance of the cleaning routine

RQ the degree of compliance of the location and the status of the

cleaning installations and equipment checking the efficiency of the cleaning and selective waste

collection plans6.3.2 Does the cleaning plan devised by the BO incorporate the following

points? available human and equipment resources

RQ frequency and times of the service cleaning routines routines for collecting natural wastes action plan for dangerous wastes

Does the execution of the cleaning plan in the dry and wet areas of thebeach, during the bathing season, involve as a minimum the followingactivities?

collecting wastes from the dry and wet areas of the beach

RQ relocation of the sand, if necessary removal of waste from the water appropriate removal of sea grass/seaweed without impacting on

the beach ecosystem dynamicsIs the frequency of the cleaning service planned and implemented taking into account the season, the level of use, the weather and other relevant factors?

RQ

Is consideration given to the removal of animal waste, in particular dogs and horses? RQ

Is a record of the cleaning activities kept? RQ6.3.3 Does the cleaning plan of the installation and equipment at the beach

define the type of detergent substances and chemical products to be used?

R

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSDoes the cleaning plan of the installation and equipment at the beachinvolve at least the following?

toilets and changing facilities

RQ

showers and foot wash bin and waste containers access to sand and water safety and customer-attention infrastructure other equipment and installations

In the case of special event or other unusual situations, does the cleaning plan include activities that ensure attaining the required level of cleanliness of the installation and equipment?

RQ

In the case of concession of services, does the BO ensures that the suppliers plan and maintain the installations and equipment in a good state of cleanliness?

RQ

Is the minimum frequency and timetable for providing the services to cleaninstallations and equipment as follows?

toilets and changing facilities: at least three times during the day and at the end of the service, and whenever the situation requires to ensure an adequate state of cleanliness

RQ

showers and foot washes: at least once a day, preferably outside the timetable for the use of the service, and as many times as are required to ensure an adequate state of cleanliness

access to the sand and to the water: at least once a day, preferably outside the timetable for the use of the service, and as many times as are required to ensure an adequate state of cleanliness

safety and customer-attention infrastructures: at least once a day, preferably outside the timetable for the use of the service, and as many times as are required to ensure an adequate state of cleanliness

other installation and equipment at the beach: at least once a day, preferably outside the timetable for the use of the service, and as many times as are required to ensure an adequate state of cleanliness

Is a record of the cleaning activities carried out kept? RQ6.3.4 Are containers or bins for collecting wastes located on the sand surface,

or at least at the main accesses to the beach? RQ

Does the BO have a plan for the selective collection of the wastegenerated on the dry surface that include at least the following?

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTS the number of containers or bins required for the collection of the

following groups of waste:- packaging- paper and cardboard- organic material- glass RQ

the distribution of the containers or bins on the beach the routines for emptying containers or bins the necessary human and material resources the authorized managers or deposits for the collected waste

Does the BO include in the selective waste collection plan activities that ensure attaining the required level of cleanliness after the celebration of special events and other unusual situations?

RQ

In the case of concession of services, does the BO ensure that the suppliers plan and maintain a correct selective waste collection system and try to recycle waste wherever possible?

RQ

Are the frequency and timetable of the service to empty the bins and containers defined in accordance with the nature of the waste generated? RQ

Are the following minimum frequencies (of the service to empty the bins)established?

collection bins or containers, selective or not, for organic material: empty daily, preferably outside the times of high activity at the beach (except in cases where the receptacle is full, making it impossible to use it) RQ

containers or bins for other waste: empty as frequently as necessary to avoid the receptacle being full, making it impossible to use it.

Commercial services6.4.1 Does the BO make sure that the leisure services are in good operating

condition, clean and well kept, and that if any deficiency are detected, the necessary corrective actions are taken?

RQ

Is a record of the results of the supervision of the leisure service kept? RQDoes the BO regulate the activity of hawkers, taking into account the carrying capacity of the beach? RQ

For leisure activities at the beach for which payment is required, is the price for using the service clearly visible? RQ

Are all leisure installations and equipment at the beach included in the in the general cleaning and maintenance plan? RQ

Are the timetables for leisure services defined and communicated to the RQ

13009_CHK-en (05-2015)

REQUIREMENTS/RECOMMENDATIONS TYPE CONFORMITY FINDINGS / COMMENTSusers?Are the leisure services signposted at the main access point to the beach and on the beach map itself? RQ

Are the personnel from the BO (or the supplier that is involved in providing the services) uniformed and clearly identified, and informed of the rules of courtesy for customer attention?

RQ

Does the BO apply the necessary indicators, together with the person responsible for the leisure services, to monitor the level of the service used and the level of satisfaction perceived by the users?

RQ

6.4.2 In the case the beach provides establishment selling food and drinks Do food and drink vendors maintain high standards of hygiene? RQ Where possible, do vendors follow the guidance of the WHO and

the FAO? R

6.4.3 In the case the beach provides sunbed/chair/sunshade rental: Do the suppliers of sunbed and sunshade service have correctly

uniformed personnel, who are easily identified and informed of the rules of courtesy for customer attention?

RQ

Are the prices of the services and timetables on display for users? RQ6.4.4 In the case the beach provide sports and leisure activities

In the case the beach contain play areas for children and areas for sporting activities, are these areas clearly marked? RQ

Are the beach users informed of the opening hour, the price (if applicable) and the rule of use RQ

Does the BO plan the sporting and leisure activities for each year, and communicate the plan to the users? RQ

Are there, during the development of the activities, mechanisms in place for the communication and coordination of safety matters? RQ

Does the BO designate a person responsible for the maintenance of the materials and installations required to provide the service, and a person responsible for organizing activities?

RQ

Do the personnel involved in these activities have adequate training for the job and is clearly identified so that users can recognize them?

RQ

Does the BO establish the necessary mechanisms to prevent the sporting and leisure activities from disturbing the rest of the beach users, especially with respect to an excess of noise?

RQ

In the previous situation, if disturbance is unavoidable, does the BO inform the rest of the users of the activity and its duration? RQ

13009_CHK-en (05-2015)

13009_CHK-en (05-2015)