2. quality mgmt
TRANSCRIPT
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To serve a customer To produce product(s) needed by customer To serve the society at large
WHY AN ORGANIZATION EXISTS ?
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• HARDWARE : Physical Items like Machines, TVs, Motor Cars etc.
• PROCESSED MATERIALS : Continuous Materials like Gases, Films, Sheets etc.
• SOFTWARE : Computer Programmes Audio / Video Recordings etc.
• SERVICES : Legal services, Training Education, Hospitality Services etc.
TYPES OF PRODUCT AN ORGANIZATION PROVIDES
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HardwareProcessed MaterialsSoftwareServices
Any Organization supplies products which are a combination of the above generic types of products
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• CUSTOMERS• EMPLOYEES• SUPPLIERS• OWNERS/ SHARE HOLDERS• SOCIETY• GOVERNMENT
INTERESTED PARTIESOF AN ORGANIZATION
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All the planned and systematic activities within the Quality System and demonstrated as needed to provide adequate confidence that the product will fulfill the quality requirements.
QUALITY ASSURANCE
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Organizational structure, Procedures , Processes and Resources needed to implement Quality Management.
QUALITY SYSTEM
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ISO:INTERNATIONAL ORGANIZATION FOR STANDARDISATION:A worldwide federation of National standards bodies from 107 countries
IEC: International Electrotechnical Commission - the other international standards body
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Orientation and training Preparation of documentation Implementation Audits and corrective actions Management review Certification
CERTIFICATION TO ISO 9001
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1st LEVEL : QUALITY MANUAL
2nd LEVEL : QUALITY SYSTEM PROCEDURES
3rd LEVEL : WORK INSTRUCTIONS
4th LEVEL : FORMS & FORMATS
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• Issued by Certification bodies accredited with an accreditation agency, like UKAS, RAB etc.
• Indian Accreditation Body: National Quality Council of India
• Certification is Valid for 3 Years, with Surveillance audit by Certification body once in 6/ 9/ 12 months
ISO 9000 Certificate is :
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Eight Quality Management Principles• CUSTOMER FOCUS• LEADERSHIP• INVOLVEMENT OF PEOPLE• PROCESS APPROACH• SYSTEM APPROACH TO MANAGEMENT• CONTINUAL IMPROVEMENT• FACTUAL APPROACH TO DECISION MAKING• MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS
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Revision of ISO 9000 Series is based on the Eight Management Principles
These Principles can be used by Management as a guide for improved Performance
These are derived from collective experience and of international experts
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Quality
Ability of a set of inherent characteristicsof a product, system or process
to fulfill requirements of customersand other interested parties.
(ISO 9000:2000)
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Quality
““Customer Satisfaction”Customer Satisfaction”
The Totality of Features and CharacteristicsThe Totality of Features and Characteristicsof a Product and/or Service that lead to :-of a Product and/or Service that lead to :-
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Quality Assurance
Quality Evaluation
Checking to see thatwhat should be happening
is happening and itis all effective.
Quality Management System
Policies and proceduresdetailing how we do
the work.
Quality Control
Checks performedas we do the work.
Auditing !
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Quality Systems
METHODS OF WORKING THAT HELP US TO ACHIEVE OUR OBJECTIVES IN
AN ENJOYABLE EFFICIENT AND EFFECTIVE MANNER CONSISTENTLY
& RELIABLY
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Quality Systems
CHECK
ACT DO
PLAN