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Extreme Networks Value Extreme Networks, Inc. was founded in 1996 to ease the complexity of networking. The Company leveraged its unique perspective to solve the problems of network bottlenecks and led the Gigabit Ethernet revolution with the creation of its Layer 3 switching solutions. It is this dedication to solving customer problems that enables Extreme Networks to continuously develop award-winning technology.

Today, the Company offers an innovative approach to managing the convergence of applications occurring on networks. By building open productsthose that adhere to standards and can be easily integrated into non-proprietary networksExtreme Networks allows customers to architect an infrastructure that includes the required security, availability and flexibility. With its open platform, ExtremeXOS, Extreme Networks permits enterprises and metro Ethernet service providers to easily integrate best in-class technologies to define their own technology pathone that meets their needs. Realize

PSP provides measurable value through the use of hosted, real-time network management tools. With PSP you can improve availability, simplify operational management, and demonstrate the value of your network infrastructure. Select from a series of modules to build a customized service that is right for you: Comprehensive network monitoring Network cost and system optimization Network traffic and application analysis Security optimization Convergence planning and management Foundation services Network documentation Automated asset discovery.

Advanced Services Make the Network Visible In the past, IT leaders have had to choose between complex management applications, piecemeal point solutions, or cost-prohibitive managed services to obtain the level of detail needed to monitor, evaluate, analyze and determine what is really occurring in their network. Finally help is here Extreme Networks is making the network visible with the Premier Services Program (PSP). PSP goes beyond traditional transactional management (reactionary, break-fix maintenance) and delivers a suite of measurement tools that provide you with information to allow you to proactively manage your network and gain a clearer view of transactions, devices and performance. 17/5/2016Jeff Greens Point-of-View Pitchjgreen@extremenetworks.comSlide

Why?Why?

How?

100% insourced Service & Support8 yr. avg tenure, 94% 1st Person Resolution/ 8.9 NPSBOWYN - Buy only what you need.

PeopleExperience, People & Culture

Across all Extreme switching platforms, the ExtremeXOS is the single operating system that powers the Open Fabric Edge. Clearly, since you have only one OS to run your network, youve simplified the tooling and management overhead, deployment and maintenance of updates are simplified and, most importantly, the feature set is consistent throughout your network. The features required for the High Performance Network Infrastructure of the Open Fabric Edge (see above) can all be found in the latest ExtremeXOS release, 15.3.2 as of April 2013.

ExtremeXOS is engineered to support the increasing demands placed on converged networking, cloud and enterprise data centers while providing a single OS from core to edge. Among the key highlights are is the Modularity, Extensibility and Integrated Security.

Most central to the Extreme Networks Open Fabric Edge is open standards. Starting with an open standards approach, you can be assured that products within the Extreme family interoperate and 3rd party integration is based on cost effective compliance to industry standards. Vendor lock-in is minimized and network infrastructure risk is lowered as the open standards approach allows multiple vendors to develop towards a common goal that ultimately benefits the end customer, you.

As networking fabrics increase in size, scale and services, meeting needs on-demand becomes critical and automation plays an increasingly important role. Automation can play a role in many areas, including device detection, provisioning and configuration, server automation for workload mobility or business continuity, or to automate user and device identity management across a wired and wireless fabric.

ExtremeXOS allows you to grow your network on demand without downtime. The modular design allows for new applications, Extreme Modular Software Packages (XMOD), to be downloaded onto the switch and dynamically loaded and turned on, again without downtime. Scripting and Universal Port Manager (UPM) provide custom automation capabilities based on a trigger-action affect.

UPM can detect a user defined action on a port, for instance a new connected device, and trigger the automat enabling the custom script. For example, if an IP Camera or a UC IP Handset is plugged into a switch port, UPM can detect this device via standards-based LLDP (802.1ab) and execute a set of actions, including a Quality of Service Profile and Power of Ethernet + (802.3at-2009 updated).

2Jeff Greens Point-of-View Pitchjgreen@extremenetworks.comSlide

Everyone has a plan 'till they get punched in the mouth.- Mike TysonCaution: Extreme Metaphor

Throughout the world, companies are finding that data breaches have become as common as a cold but far more expensive to treat. With the exception of Germany, companies had to spend more on their investigations, notification and response when their sensitive and confidential information was lost or stolen. As revealed in the 2014 Cost of Data Breach Study: Global Analysis, sponsored by IBM, the average cost to a company was $3.5 million in US dollars and 15 percent more than what it cost last year. The threat of a data breach is rising as all information has value to hackers. Incidents occur regardless of an organization's industry or size, and small and midsize businesses are particularly at risk due to generally weaker security and controls. Cyber Security Basics - Some lessons from high profile breaches:

Attackers are still going after end users as the weakest link in the security chain. PII (personal information) and other private information is everywhere. If it's not in the system the attackers compromised, it's probably somewhere they can get to from there.It's not uncommon for the initial compromise to have happened 6-18 months before the breach was discovered. The attackers have plenty of time to find what theyre looking for.The initial compromise that allows malware to be installed is typically due to common vulnerabilities -- often older vulnerabilities where solutions are known but havent been applied yet. Examples of this would be an out of date operating system or an old version of an application.

Global companies also are worried about malicious code and sustained probes, which have increased more than other threats. Companies estimate that they will be dealing with an average of 17 malicious codes each month and 12 sustained probes each month. Unauthorized access incidents have mainly stayed the same and companies estimate they will be dealing with an average of 10 such incidents each month. As a preventive measure, companies should consider having an incident response and crisis management plan in place. Efficient response to the breach and containment of the damage has been shown to reduce the cost of breach significantly. Other measures include having a CISO in charge and involving the companys business continuity management team in dealing with the breach.37/5/2016Jeff Greens Point-of-View Pitchjgreen@extremenetworks.comSlide

Global Technical Assistance Centers

Level 1 - Initial ResponseTokyo, JapanUtrecht, Netherlands

Raleigh, NC, USASanta Clara, CA, USAChennai, IndiaLevel 2Level 3 - Strategic

Initial Response and Level 2 Technical Assistance Centers Globally 24 x 7 x 365

Seoul, KoreaMacau, China

Moscow, RussiaSalem, NH, USA

Newbury, UK

Frankfurt, DE

Sao Paulo, Brazil

Mexico City, Mexico

GTAC is a global organization. The primary sites are Salem, NH (the largest GTAC site), Raleigh (RDU / RTP), NC, and Chennai India. These sites perform initial response and escalation functions for service requests. We also have regional based personnel in other locations to focus on escalations in their geographical areas helping to bridge gaps on language as well. As we look into Fy 15 we can now truly begin to merge Services and especially GTAC, into a single organization. We are now on a single case management or CRM system, ie Sales Force. We now share a common call distribution system. We are now cross training teams on select technologies so we can better distribute work and take advantage of the entire organization to handle customer and partner issues.

There are other opportunities as well but this is an example of what I meant when I spoke about truly integrating the GTAC and better distributing work across the global resources. Not illustrated on this map but another area we have integrated and upped our game is with our logistics / RMA depot system. We increased the number of depots from about 90 to 128 (combined). The depot network allows us to offer 4 hour, NBD and return for repair capabilities in more locations. We can offer 2 hour replacement in some select locations as well. With respect to the depot systems we are making significant investments in the emerging markets of India and Brazil for 2015.

Premiere Services is a program targeting larger more sophisticated accounts. If you are not familiar with this program we have information on line and you can check it out there. This is a for fee program on top of maintenance. The idea is to provide a designated engineer to an account who establishes an on-going dialogue and relationship with the customer. The Designated Engineer provides information to the customer on open service requests, assures forward progress to resolution and can be brought in to assist in network upgrades or planned events. The idea is to move from a totally reactive to a more proactive engagement. Helping the customer achieve greater up time and network availability for their customers and end users. Without PSP, a customers interaction is almost entirely reactive, contacting GTAC after an issue and after an impact in their environment. With PSP, the objective is to eliminate or significantly reduce network outages and impacts by being proactive and helping avoid issues. Clearly, the state of the customer environment when the engagement begins will determine how quickly the PSP engineer can achieve the desired results. PSP is a relatively small business and can be resource intense. The focus areas for this service is in more sophisticated and strategic accounts to help assure greater value in the relationship with the Extreme brand.

4Jeff Greens Point-of-View Pitchjgreen@extremenetworks.comSlide

Extraordinary Customer LoyaltyNet Promoter Score of 81% / 100% in-sourced support / average tenure of 14 years / 94% first call resolution

We Go to Extremes for You8.5 year avg. tenure of support team94% first person resolutionCalls routed directly to Engineer History of going to the extreme to satisfy customers100% Insourced Support Team We can always count on their support and guidanceand its not limited to their support staff: Ive had calls with their top executives and R&D team, too. Ive never worked with any company that provides this level of care. out of 10 Extreme customers say they would recommend us to a colleague.

Dominic Tong, Director of Technology,Aldine Independent School District

Understanding Your Support Options - Customers who have product covered under product warranty or have purchased an ExtremeWorks Service Contract are entitled to use GTAC. You can check the status of your support contracts on the Web Support website. For details, see Tracking Status via Web Support. The Extreme Networks GTAC team provides personalized assistance via web, email, or phone to quickly address your questions or issues. This document explains the levels of service available, shows you how to identify the level of service in effect, and guides you to preparing the information you need before you contact your Technical Assistance Center. This document describes:

How to submit various requestsWhat happens to your requestHow to follow the progress of your requestHow to escalate your request, if necessary

Extreme Networks is committed to continuously evolving and developing service programs and business practices to meet the unique needs of each customer. As part of delivering world-class networking solutions, we strive to be a long-term service partner that exceeds your expectations and helps you achieve success.

Contacting GTAC

You can contact GTAC via phone, email, or the password-protected Web Support website (http://support.extremenetworks.com/). If GTAC escalation is required, additional resources aid in the problem resolution.

5Jeff Greens Point-of-View Pitchjgreen@extremenetworks.comSlide

The GTAC Support Engine Self-Help(Extreme Support Site)The Hub (Community)Assisted Support(GTAC)Key Take-Away(s):Fully Integrated (future)1:many model of supportKCS Solve Loop is this engines starterSolve-LoopEvolve-LoopUnknown IssuesEngine StarterKnown IssuesConversationsAnd Customer Success on the Web becomes a Reality.

Knowledge-Centered Support Adoption Plan - Service our customers the way you want to be treated or the way you want your family to be treated (as a customer). Networks are constantly changing to meet evolving business needs. Skilled IT professionals can lead you through the challenges of meeting todays and tomorrows network demands. Extreme Networks provides you with the education and training to develop your in-house technical expertise, to help you increase productivity, and to maximize your network investment.

It Starts with a Culture.

the integrated pattern of human knowledge, belief, and behavior that depends upon the capacity for learning and transmitting knowledge to succeeding generations the customary beliefs, social forms, and material traits of a racial, religious, or social group; also : the characteristic features of everyday existence (as diversions or a way of life) shared by people in a place or time the set of shared attitudes, values, goals, and practices that characterizes an institution or organization the set of values, conventions, or social practices associated with a particular field, activity, or societal characteristic