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NetSuite’s single and fully integrated ERP, CRM, inventory and ecommerce solutions help numerous companies across the globe manage their core

businesses. Today, NetSuite is positioned as a company that can unravel the complexities of B2B and B2C ecommerce platform by executing all the chief back-office task and business processes in the cloud.

NetSuite is enabling organizations in their transition to advance technologies from traditional on-premise ERP and CRM solutions. With reliable and cost effective deployment of business processes on cloud, the company has established itself as one of the major market drivers; the company now serves more than 16,000 organizations as well as subsidiaries to execute their critical business processes.

Addressing the present cloud technology trends like hybrid cloud, subscription pricing models and mobile CRM, NetSuite

and its partners are envisioning a future of cost-effective and flexible business intelligence delivery. In regards to this, NetSuite has an exhaustive partner program ranging from integration partners, to implementation, development and support partners. These partner programs enable NetSuite to cater to a wide audience across various industries.

The aim is to help both the large and mid-sized companies with more simplified and customized business platforms. In the last few months, we have analyzed a host of technology vendors in the NetSuite solutions arena and shortlisted the ones that are at the forefront of providing value added solutions. In our selection, we looked at the vendor’s capability to fulfill business mission and requirements while providing the right expertise to address the varied and complex needs of several industries. In this special edition on NetSuite, we present 20 Most Promising NetSuite Solution Providers.

CIOREVIEW.COMJULY 22 - 2015NETSUITE SPECIAL

T h e N a v i g a t o r f o r E n t e r p r i s e S o l u t i o n s

20 Most Promising NetSuite Solution Providers

Company:Epiphany, Inc.

Description:Epiphany is a NetSuite Solution Provider and SuiteCloud Developer. The company focuses exclusively on NetSuite—Sales, Implementation,Support, Training and Product Development for field service companies

Key Person:Brenda Brinkley CEO & President

Website:www.epiphanyinc.net

Epiphany, Inc.recognized by magazine as

Pradeep Shankar

An annual listing of 20 companies that are in the forefront of providing NetSuite solutions and impacting the market place

Editor-in-Chief

| | july 201441CIOReview

Epiphany, Inc.Redefining Networking with Intelligence

Along with the advanced technology, business managers today are looking for applications that will help them survive the competition. Currently, NetSuite identifies

the urgency of streamlining businesses and has evolved many analytical cloud-based solutions that integrate CRM, ERP, ecommerce, and resource management. Epiphany, being a NetSuite solutions provider and SuiteCloud developer recognizes some of the major challenges of businesses. The major hurdle for the organizations, according to Brenda Brinkley, CEO and President of Epiphany, Inc. is the implementation of software packages to their full potential. “Organizations need definite solutions for reducing the onus involved in contract administration in order to ensure visible improvements in their clients’ management portfolio,” she says. Addressing the intricacy of the businesses, Epiphany’s solutions deliver visible results in terms of work coordination and contract and warranty management.

Headquartered in Cypress, TX, the company prioritizes field service, project profitability and keeping a honed eye on resources. The aim of the company is to produce solutions that add functionality to NetSuite for the Field Service vertical. As a channel partner of NetSuite, it aims to create online/offline work

order systems for technicians to use in the field. “Our e-Service Suite ties the field service

organization to the rest of the company, providing a seamless process between

sales, project management, field personnel and the accounting office,” says Brenda.

Epiphany’s e-Service Manage-ment software, a NetSuite-aligned solution, allows for a full field service solution. Their solutions help in terms

of increasing productivity, while reducing manual workload, customizing all the business

accounts and also equip-ping the employees for better production. For in-

stance, The Villages Golf Carts,a provider of

rentals, sales, and services needed a

simplified process for resolving issues like poor communi-cation, lost customer

maintenance information, and delay in billing due to deficiency of labor and parts information. In this crisis, the rental solution of Epiphany, e-Rentals delivered a complete solution that brought speed and accuracy to all departments and has enhanced the ef-ficiency of the firm.

Furthermore, “Our HR and e-Budget solutions allow senior management to track the biggest revenue and cost generators - employees and project budgets. The ability to manage people, parts and profit are the core need in any field service company,” says Brenda. All solutions come with the ability to drill down into the data for sophisticated analysis.

Epiphany has effectively created solutions that support all the cardinal business decisions. The company has built single unit for ERP, CRM and ecommerce business functionalities so that real-time data can be shared and viewed by every employee. “Our CRM applications allow sales force automation, marketing automation, and customer service and support that help the companies manage complete customer lifecycle,” asserts Brenda.

Epiphany’s unique solutions not only track the work for a field technician, but also the unit. The unit record contains a 360 degree view of the life of that unit. A unit is tracked from the purchase to sale, repair, and re-sale to scrap. This includes tracking the profitability of the unit and tying that unit to NetSuite fixed assets. The unit may need emergency repair during a rental, or the unit may need preventative maintenance–all of that is easily managed in the Epiphany e-Service Suite.

Epiphany is working toward the next version of e-Rental with a focus on key reports for unit rental, time, days available to rent and more. The next few years will bring in the Internet of Things, allow for automatic creation of work orders for preventative and emergency maintenance directly from the unit.

Our field service allows for a full life cycle for field service from sale to contract to preventative maintenance to repair

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Brenda Brinkley

20 MOST PROMISING

NetSuiteSOLUTION PROVIDERS - 2015