20  shortcuts  on  Organiza1onal  

Change  Luc  Galoppin  

January  21st  2013  

Ra#onal  

Emo#onal  

Somewhat  predictable:  Knowledge  and  Skills  

Below  the  surface:  Mo/va/on  

1.  Two  Sides  to  Every  Change  

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•  You  will  be  confronted  with  anxiety  and  resistance,  regardless  of  whether  the  change  is  posi1ve  or  nega1ve.    

•  You  can  channel  these  emo1ons  to  the  benefit  of  your  change  in  order  to  obtain  more  clarity  and  less  confusion.    

•  THE  REAL  QUESTION:  How  do  we  channel  these  emo#ons  so  they  can  fuel  your  project  instead  of  blocking  it?  

2.  Emo#ons,  Moods  &  Feelings  

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The  change  cycle  from  a  developmental  point  of  view  

The  change  cycle  from  a  pallia1ve  care  point  of  view  

New  Ability  

Stress  

Relaxed  state   Denial  

Depression  

Acceptance  

Performan

ce  

Self  Esteem

 

Anger  

Bargaining  

Time   Time  

3.  The  Cycle  of  Life  and  Death:  Ground  Zero  of  Change  Management  

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4.  One,  Two,  Three  ...  Change!  

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Current    State  

Future    State  

The  natural  cycle  of  change  

Time  

Performan

ce  

5.  The  One  Mistake  We  All  Make  

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6.  Be  the  Change:  The  example  of  Barefoot  Ted  

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7.  Chaos  and  the  Kitchen  Sink  

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8.  The  Chasm  

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9.  Employees  as  Customers  

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10.  The  Speed  of  Change  

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11.  How  to  Eat  the  Elephant  

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12.  Change  Agents  and  Warcraa  

13.  UN  Peace  Keeping  Troops  

Site 9

Site 8

Site 7

Site 6

Site 5

Site 4

Site 3

Site 2

Site 1

Local Responsible

SAP Coach

One face to the customer

One plan One team

Structured and facilitated status meeting each Friday

Transition Teams

Direct access to local responsible for each domain

SAP Coach site 1

SAP Coach site 2

SAP Coach site 3

One

cha

nnel

SAP Coach site 4

SAP Coach site 5

SAP Coach site 6

SAP Coach site 7

SAP Coach site 8

SAP Coach site 9

Project central

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Malik Noorafzhal,

tribal leader!Maj.

Jim Gant!

INFLUENCE WITHOUT AUTHORITY!

Work WITH tribes, not against them  

14.  Go  Local.  Be  There.  Spend  Time.  

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15.  Power  to  the  Architects  Default options are sticky

People respond to feedback

Expect error

CHOICE ARCHITECTURE

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16.  Quantum  Mechanics  

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17.  The  Three  Ingredients  

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18.  Behavioral  Communica#on  

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19.  Cooking  Class  

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The Organizational Change Portfolio

4 ’workstreams’ with a distinct return on investment:

•  Communication Stream: Managing expectations and supporting the program during its complete lifecycle in staying in touch with the organization.

•  Learning Stream: Upgrading the skills and knowledge of the organization in terms of context (why), content (what) and actions (how).

•  Organization Stream: define and implement a new organization structure and define and realize new responsibilities for working.

•  Performance stream: Translate the principles of the business case into concrete new ways of working.

COMMUNICATION LEARNING

ORGANIZATION PERFORMANCE

What’s  in  it  for  me?  

Why  should  I  care?  

What  should    I  do?  

How  do  I  do  that?  

Who  does  what?  

What  will  this  come  down  to  in  prac#ce?  

20.  Gecng  Your  Act  Together  

“20  Shortcuts  on  Organiza#onal  Change”  hPp://www.slideshare.net/lucgaloppin/20-­‐shortcuts-­‐on-­‐organiza1onal-­‐change-­‐management  

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About  •  Luc  Galoppin  

Mob:  +32  497  399  880  Email:  luc.galoppin@reply-­‐mc.com    Blog:  hPp://www.reply-­‐mc.com    TwiPer:  @lucgaloppin  

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