JULY 2002 • Your Airport Community Newspaper – Vancouver International Airport F R E E

* YVR is the international aeronautical designation for Vancouver International Airport.

See Page 9

Airport AuthorityCelebrates 10th AnniversaryLast month, Vancouver International Airport Authority cel-

ebrated its 10th anniversary by opening the final phase ofthe re-developed domestic terminal, serving up a giant

birthday cake and providing free trips for 13 lucky contestwinners. The Airport Authority, a not-for-profit, communi-ty-based organization assumed the management and opera-tion of the airport from Transport Canada on July 1, 1992.

“We spent almost 10 years trying to convince the fed-

SEE 10TH ANNIVERSARY, CONTINUED ON PAGE 3

Photos by Jim Jorgenson

Aloha Airlines launched its first daily B737-700 flight from YVR to Honolulu, Hawaii,last month. A Hawaiian priest sent off the

inaugural flight in true Hawaiian tradition, withhula dancers, musicians, flower leis, and manyblessings.

Singers and dancers flown in from Hawaii forthe launch events provided the entertainment.

They entertained at Robson Square in downtownVancouver, and in the International TerminalBuilding in front of the Spirit of Haida Gwaii. TheAloha Serenaders, dancers from Aloha Airlinesand the Keiki (baby) kids, the Halau Hula Olanaall put on a rousing show for airport staff and pas-sengers.

Hawaiian priest,Kahu Danny AkakaJr. and his wife

Aloha Airlines InauguratesDaily Nonstop Flights to Hawaii

Hawaiian dancers at the inaugural departure, Sat. June 16.

SEE ALOHA AIRLINES,CONTINUED ON PAGE 3

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Vancouver International Airport Authorityacknowledges the decision of the Court ofAppeal to dismiss the plaintiffs’ claims in

the case of Sutherland vs. Attorney General ofCanada and Vancouver International AirportAuthority.

The judgment allowed the appeal by theAirport Authority of a 2001 B.C. Supreme

Court decision. The trial dealt with three specif-ic properties in the Bridgeport area ofRichmond whose owners decided to sue theGovernment of Canada and the AirportAuthority for compensation for the effects ofaircraft using the north runway.

“Naturally we agree with this decision,” saidLarry Berg, president and CEO, Vancouver

Airline reps and contest winners are flanked by Graham Clarke and Larry Berg of YVRAA.

Interior and exterior photos of the newly renovated Domestic Terminal Building. The officialgrand opening took place on June 26.

How time flies—10th anniversarycake is officially cuty by YVRAApresident and CEO Larry Berg(left), assisted by GrahamClarke, chair of the Board.

SEE COURT DECISION, CONTINUED ON PAGE 4

Airport Authority Acknowledges Court Decision

McFlyer CardLands at YVRMcFlyer CardLands at YVR

Hawaiian priest Kahu Danny Akaka Jr. and his wife, board the inauguralflight with Glenn Zander, president and CEO of Aloha Airlines.

presided over the tradi-tional blessing of the air-craft and airline facilities.

Aloha president andCEO Glenn Zander andAloha Airgroup chair-man Han H. “Sonny”Ching were also on handfor the ceremonies andjoined the passengers onthe first of the dailyflights to Honolulu.

Boarding passengers were pre-sented with gifts as a memento ofthe flight.

On November 1, Aloha will alsobegin daily nonstop flights betweenVancouver and Maui.

Vancouver-Honolulu Daily FlightScheduleFlight #491, departing Vancouver,8:40 a.m., arriving Honolulu 11:40a.m.Flight #492, departing Honolulu,9:50 p.m., arriving Vancouver 6:30a.m. next day.

Aloha Airlines Boeing 737-700 is configuratedwith 12 First Class and 112 Coach.

Aloha Airlines, CONTINUED FROM PAGE 1

J U L Y 2 0 0 2 • 3

10th Anniversary, CONTINUED FROM PAGE 1

eral government that VancouverInternational Airport could be betterrun from right here at home instead ofthousands of miles away in Ottawa,”said Graham Clarke, Chair of theAirport Authority’s Board ofDirectors. “In 1992, we promisedBritish Columbians that we wouldbuild a better airport, and that’s exact-ly what we’ve done. Over the past 10years, we’ve invested more than $800million in the new international termi-nal, north runway and redevelopedsouth airport and domestic terminal,which we opened today.”

Today, YVR serves over 15.5 mil-lion passengers annually, up from lessthan 10 million in 1992. In addition,more than 26,000 people now workon Sea Island in airport related busi-nesses.

“The past 10 years have certainlyflown by, and by any measure YVRhas become a major part of ourprovincial economy with an annualeconomic impact of $5.2 billion,” saidLarry Berg, YVRAA’s president andCEO. “Today, YVR is one of theworld’s top 10 airports, and the only

Canadian airport to be ranked thathigh. It’s taken a lot of hard work andcommitment on the part of our airlinepartners, our board and staff, as wellas our retailers and Green Coat volun-teers. But, the result is an airportthat’s become a real showcase forBritish Columbia and our community,and we’re not finished yet. YVR willalways be a work in progress becausewe’re committed to constant improve-ment throughout the airport.”

The airport’s recent “10-for-10”contest gave people the chance to listthe top 10 things they liked abouttheir airport. The 13 winners, whowere selected by random draw, wontrips, compliments of airline spon-sors. Winners had to be at the airportthe morning of June 26, passport andbaggage in hand, to find out whichdestination they would be flying to.

The “10-for-10” winners were:• Artemis Calogeras of Vancouver

won a trip to Hong Kong withCathay Pacific Airways.

• Cesar Chan of Richmond won a tripto Qualicum Beach with KD Air.

• Jared Dombrowski of Qualicum

Beach won a trip to LA with AlaskaAirlines.

• Phillip Halvorson of Abbotsfordwon a trip to London, England, withAir Transat.

• Ron Helgason of Summerland wona trip to Whitehorse with AirCanada Jazz.

• Doug Kilgour of North Vancouverwon a trip to Victoria with Helijet.

• Leah Kinarthy of Victoria won a tripto Dawson City with Air North.

• Vivian Shipper of Vancouver won atrip to Hamilton/Niagara Falls withWestjet Airlines.

• Arnold Shuchat of Richmond won atrip to Montreal with Air Canada.

• Judy Tripp of Vancouver won a tripto Terrace with Hawkair.

• Danielle Valero of Langley won atrip to San Francisco with UnitedAirlines.

• Robert Wallace of Vancouver won atrip to New York with ContinentalAirlines.

• Enrico Young of Richmond won atrip to Phoenix with America WestAirlines.

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Airline representatives await the draw to present their tickets to thelucky winners.

Phillip Halvorson expresses delight at winning a trip toLondon, England, courtesy Air Transat.

Vancouverite Artemis Calogeras won the trip to HongKong, courtesy Cathay Pacific Airways.

Leah Kinarthy of Victoria won a trip to Dawson City, cour-tesy Air North.

Green CoatBernieSmerdonhands out“Birthday in aBox” cake mixto passengersduring the offi-cial DTB open-ing ceremony.

Passport in hand, Robert Wallace ofVancouver gets set to leave on his trip toNew York City, courtesy of ContinentalAirlines.

By Marcia Strang

Two airport employees have beenrewarded for their vigilance duringtwo separate security incidents in

June. In the first incident, an employee

of St. Jean’s Cannery & Smokehousesaw someone trying to gain accessinto a restricted area. The employee,who requested her name be withheld,acted promptly to alert security per-sonnel who immediately interceptedthe man. Although he had legitimatebusiness to be at the airport, he wasattempting to gain access into the air-

port’s restricted area by forcing entrythrough a locked door. He was con-fronted, had his identity confirmed,ticketed and escorted out of the area.

In the second incident, Paul Carterof Jet Eagle Transfer contacted secu-rity personnel when he witnessed anaviation security regulation beingbroken. The situation was resolvedquickly.

Vancouver International AirportAuthority began a program two yearsago of recognizing those who takethat extra step and act on securityconcerns they see around them. Fortheir efforts, both employees in these

recent incidents received rewards andletters of commendation sent to theircompany presidents.

Employees may also be acknowl-edged if “caught” following good avi-ation security measures. Undercoversecurity personnel are on the lookoutfor employees who see an insecuresituation and act upon it.

It’s everyone’s responsibility to act

in such a situation, and it’s employeeslike the two at Jet Eagle Transfer andSt. Jean’s Cannery & Smokehousewho show the kind of security aware-ness that keeps everyone safe atVancouver International Airport.

Marcia Strang is the coordinator,security awareness for the Vancouver

International Airport Authority.

4 • J U L Y 2 0 0 2

Security Pays for Airport Employees

For the fourth consecutive year, inter-national passengers have rated YVRamong the world’s top 10 airports.In the International Air Transport

Association’s (IATA) annual globalsurvey of international passengers,released in June, YVR was rated No.10 in the world, and No. 2 in NorthAmerica. It is the only Canadian air-port in the top 10. Passengers alsopicked YVR as No. 1 among airportsin North America with 15 million to 25million passengers.

“We are thrilled that passengershave once again placed YVR first inour category and one of the top 10 air-ports in the world,” said GrahamClarke, chair of the Airport Authority’sBoard of Directors. “These resultsspeak to the commitment of all airportemployees who provide first-class cus-tomer service every day of the year.”

Dubai was rated No. 1 overall in theworld, and Bermuda took top spotoverall in North America.

IATA has been conducting the

annual Global Airport MonitorSurvey since 1993. It measures airlinepassenger opinions of major airportsin North America, Europe, the MiddleEast and Asia Pacific. Approximately80,000 passengers were asked to rate52 airports in 20 individual servicecategories. YVR was also rated No. 1in North America for overall satisfac-tion among business passengers, andNo. 2 among all leisure passengers.

“This is a highly competitive indus-try. Maintaining YVR’s top 10 rankingfor the fourth consecutive year is a sig-nificant achievement, “ said LarryBerg, the Airport Authority’s presidentand CEO. “We see these results as apositive measure of our progresstowards our goal as building YVR as apremier global gateway.”

Earlier this year, in an online poll ofmore 1.4 million people conducted bySkytrax Research, an independentU.K.-based company, YVR was ratedthe No. 2 airport in North America andNo. 9 in the world.

Court Decision, CONTINUED FROM PAGE 1

International Airport Authority. “Thecourt has recognized the principle inlaw that all aspects of vital publicworks for the community at large aredeemed authorized by the governmentthat orders them. “

The B.C. Court of Appeal issuedthe 53-page ruling following four daysof oral argument heard in May of thisyear.

The opening of VancouverInternational Airport’s north runway in1996 was the culmination of some 50

years of planning, public hearings,Environmental Assessment ReviewPanel recommendations and directionby the Minister of Transport.

In 2002, Vancouver InternationalAirport Authority, a community-based,not-for-profit organization, is celebrat-ing its tenth anniversary of managingand operating Vancouver InternationalAirport (YVR). The airport has beenon Sea Island in Richmond for over 70years and in 2001 welcomed some15.5million passengers.

Vancouver International AirportAuthority’s Board of Directors hasre-elected Graham Clarke as chair

of the board and appointed two newdirectors: Olga Ilich and BethJohnson.

Ilich, nominee of the City ofRichmond, is president of SuncorDevelopment Corporation. She is adirector of UBC PropertiesInvestments Ltd., past president andexecutive committee member of theUrban Development Institute PacificRegion, and a member of the City ofSurrey’s Development AdvisoryCommittee. She has been involved infacets of the construction business formore than 20 years.

Johnson, nominee of the GreaterVancouver Regional District (GVRD),

consults with businesses and all levelsof government on sustainability issuesrelating to the environment, trans-portation and governance. She servedas Mayor of Delta from 1990 to 1999and alderman from 1981 to 1987.While Mayor, Johnson served as thechair of both the GVRD’sTransportation and Strategic PlanningCommittee and the Federation ofMunicipalities’ Standing Committeeon the Environment. She has also par-ticipated in a number of internationalinitiatives addressing the issue ofglobal climate change.

Re-appointed to the Board werePeter Y.L. Eng, a nominee of theGovernment of Canada, and Jane IFleming, the nominee of the City ofVancouver.

Airport Authority Board Appoints Two New Directors

YVR Again Rates Among the World’s Top 10 Airports

J U L Y 2 0 0 2 • 5

Your Airport Community NewspaperJULY 2002 ISSUE • VOL. 9 • NO. 9

YVR SKYTALK, the official newspaper of the Vancouver International Airport, ispublished monthly by Westco Marketing Ltd. for the more than 26,000 people who

make up the airport community at YVR. No portion of this publication may bereproduced in whole or part without the written permission of the publisher.

VANCOUVER OFFICE: Second Floor – 1965 West Broadway, Vancouver, B.C. V6J 1Z3Tel (604) 736-6754 • Fax: (604) 736-6750.

TORONTO OFFICE: Suite 4, 514 Carlingview Drive • M9W 5R3Tel (416) 679-0064 • Fax: (416) 679-0754

Printed on RecycledStock using veg-etable based inksPlease recycle thisproduct.

Publisher: Patrick StewartAssociate Publisher: Joan Stewart

Editorial Liaison: Ralph EastmanEditorial Board: Aggie Stevens, John Korenic, Chris D’Silva

Heather Madden-Johns, Ralph Eastman,Ali Hounsell, Kim Abrams, Erin Sills

Contributing Writers: David Kritzwiser, Arnold Klappe, Phil Melnychuk, Jim Jorgenson

Creative / Production: James MartinPhotography: Jim Jorgenson

ASSOCIATIONOF AIRPORT

PUBLICATIONS

P.O. Agreement #1676261

PRESIDENT’S CORNERBy LARRY BERG, President and Chief Executive Officer

It’s All in the Numbers

YVR WELCOMES YOURLETTERS TO THE

EDITORAll letters must include yourname, address and phonenumber for confirmation.

Please send to: The Editor:YVR SKYTALK

2nd Floor – 1965 WestBroadway, Vancouver, BC

V6S 1Z3Tel: (604) 736-6755 Fax: (604) 736-6750

E-MAIL:pstewart@westerndriver.com

They say a picture is worth a thousand words. Well, asany accountant will tell you, numbers can also speakvolumes about a subject. This month, I wish to share

some numbers that say much about YVR.

• 2,210 – average number arrivals and departures eachweek. Of these, 1,356 are domestic, 685 are transborderand 169 are international.

• 15.3 million – number of passengers using YVR in 2001.

• 57 – percentage increase in number of passengers usingYVR since 1992, when the Airport Authority assumedmanagement and control of the airport from TransportCanada. A decade ago, we served 9.9 million passengers.

• 72 – percentage of our passengers who reside in Canada.30 per cent of these passengers live in Greater Vancouver,and 15 per cent are from the rest of the province.American residents make up 15 per cent of passengers,Asians 5 per cent and Europeans 5 per cent. The remain-ing 3 per cent are from other parts of the world.

• 60 – percentage of passengers who are travelling forleisure or on personal business. Business-only travellersmake up 29 per cent.

• 50 – percentage of passengers flying to or from domesticcentres. Those flying to or from the U.S. make up 25 percent, with the rest flying to or from an international cen-tre. One-third of all passengers are connecting at YVR.

• 27 – percentage of passengers either accompanied toYVR by well-wishers or met by greeters. That works outto 1.4 per passenger.

• 91 – non-stop destinations served by YVR, including 48domestic, 23 transborder and 20 international.

• 42 – number of air carriers serving YVR. Of those, 25 arescheduled passenger air carriers, four are charters, eightare smaller carriers served by our South Terminal, and 5are all-cargo carriers.

• 15.7 million – total tonnage of aircraft landing on ourrunways. The average aircraft weight is 57 tonnes.

• 202,210 – total number of seats on aircraft arriving anddeparting each week. The average number of seats ondomestic aircraft is 63, transborder is 97 and internation-al is 294.

• 59 – percentage increase in annual cargo tonnage since1992; 229,000 tonnes compared with 144,000 tonnes.

• 35,000 – approximate number of vehicles driving to andfrom YVR’s main terminals on weekdays.

• 90,800 – approximate number of vehicles using theArthur Laing Bridge on weekdays. This includes flow-through traffic between Richmond and Vancouver. Bycomparison, the Oak Street Bridge carries approximately90,100 vehicles each day.

• 26,000 – Estimated number of people working at approx-imately 400 businesses and organizations on Sea Island.Just over half work in the International and Domesticterminals.

• 5.2 billion – total annual economic impact of YVR indollars.

• 10 – YVR’s overall rank among airports in the mostrecent passenger survey by the International AirTransport Association (IATA). YVR is the only Canadianairport in the top 10. It is also the fourth consecutive yearthe YVR has ranked in the top 10.

• 1 – YVR’s rating among medium-sized airports (15 mil-lion to 25 million passengers per year) in North Americain the IATA survey.

While these numbers say a lot, they don’t reveal what isbehind them—people. YVR is successful and has grownsteadily thanks to the efforts of all employees here on SeaIsland. It all adds up to a world-class airport.

YVRAS Invests $22 Million inHamilton AirportVancouver Airport Services

(YVRAS) is investing $22 millionin TradePort International, lease-

holder and operator of the John C.Munro International Airport inHamilton Ontario.

TradePort International Corp-oration is the private company thatmanages the Hamilton airport.YVRAS, a subsidiary of VancouverInternational Airport Authority, hasoperated the Hamilton airport since1996 under a management agreementwith TradePort.

“We’re excited to grow our involve-ment in Canada’s second busiest air-port through this agreement and toplay a significant role in takingHamilton International airport to thenext level,” said Frank O’Neill,YVRAS president. “By building onour past successes, we will work toensure that the airport continues to bean important part of the community ofHamilton and the Ontario andCanadian economies.”

The $22 million from YVRAS willprovide additional capital for theretirement of debt, and capital invest-ment in the Hamilton airport. YVRASwill increase its equity position, andbecome the majority shareholder inTradePort.

“This investment will significantlyadd to the scale of our operations,”said O’Neill. He added that U.K.-based CDC Capital Partners, whichowns an interest in YVRAS, has“made a greater commitment to ourcompany through this investment.”

Tony Battaglia, TradePort presi-dent, said: “Vancouver AirportServices’ investment will help toensure the continued growth and suc-cess of Hamilton International Airport.Since 1996, YVRAS and TradePorthave worked together to makeHamilton International Airport a con-

venient low-cost alternative for pas-sengers, and a premier air cargo anddistribution hub in Canada. With thistransaction, the interests of TradePort’spartners are better aligned, and thepartnership is strengthened.”

TradePort has invested over $25million in the Hamilton airport sincetaking over management in 1996.Included in that amount is over $13million invested in 2002 to improvepassenger service at the airport.Improvements in 2002 include anexpanded ticketing and check-in area,expanded baggage claim capacity, anew international arrivals area, andincreased parking facilities.

The John C. Munro HamiltonInternational Airport is Ontario’s thirdlargest passenger airport, and Canada’slargest courier/cargo airport. The air-port now offers daily scheduled pas-senger service to destinations withinCanada and charter service to Mexicoand the Caribbean. In 2001, HamiltonInternational welcomed 553,000 pas-sengers, up 128 per cent from 2000.

“We will work closely with WestJetand other airlines to ensure that thedevelopment of facilities meets theneeds of the carriers so that HamiltonInternational Airport maintains itsposition as the fastest growing airportin Canada by being sensitive to carrierand passenger needs, ” O’Neill said.

Vancouver Airport Services(YVRAS) is a subsidiary of theVancouver International AirportAuthority established in 1994 to mar-ket the expertise and operatingphilosophies developed at YVR. In2001, CDC Capital Partners secured a10 per cent share in YVRAS with anoption of increasing its investment to47 per cent. YVRAS currently oper-ates 12 airports in four countriesincluding: Fort. St. John, Kamloops,Moncton, Cranbrook, Santiago-Chile,Turks and Caicos, DominicanRepublic and has consulting contractsat several other airports.www.yvras.com

TradePort International Corporationmanages the John C. Munro HamiltonInternational Airport under the terms ofa 40-year lease with the City ofHamilton. TradePort is a consortium ofWestpark Developments, a localHamilton land development company,the Labourers International Union ofNorth America (LIUNA) and YVRAirport Services. www.yhm.com

Since 1996, YVRAS andTradeport have workedtogether to make HamiltonInternational Airport aconvenient, low-costalternative for passengers,and a premier air cargoand distribution hub inCanada

Telus Mobility, along with its deal-ership partner, PCS WirelessCommunications, has opened its

latest location at YVR. Telus and PCSwelcomed the opportunity to servethe employees of YVR and SeaIsland, as well as the travellers whovisit the airport.

The latest location is in theDomestic Terminal Building on Level1, next to 7-Eleven. The new storecomplements all of the businesses onLevel 1, as they provide valuable ser-vices to airport employees and visitors.

PCS Wireless Communications hasbeen providing wireless communicationproducts and services for Telus Mobilityfor over 10 years. PCS offers virtuallyeverything in the world of wireless com-munication products, including cellularphone sales and rentals, digital PCS

phones, Mike directconnect, cellular acces-sories for all makes andmodels, paging, and1XRTT wireless dataproducts. PCS will beadding more products tothe YVR store, includ-ing cordless phones,satellite TV systems,and Telus.Net ADSLhardware and software.

“We pride ourselves on beingproviders of great service to all ourcustomers, whether they are a retailcustomer or a large corporation,”said PCS general manager DaveSmyth. “Our stores have so manyexciting products that can make ourcustomers day a little less stressful,from a Pay & Talk calling card to a

1XRTT high-speed wireless modem.We have solutions for every applica-tion.”

PCS has seen considerable growthin the past few years—now with sixlocations in Richmond, Surrey, WhiteRock and Abbotsford. PCS employsnearly 30 people throughout theLower Mainland and is continuallygrowing.

6 • J U L Y 2 0 0 2

By Erin Sills

On July 26, the Airport Authoritywill begin a 10-day maintenanceprogram to address the normal

wear-and-tear to YVR’s south runway. The work will require nighttime

closures of the south runway,resulting in the diversion of trafficto the airport’s north runway. Whilethe work is being carried out, air-craft will be arriving and departingoff of the north runway between9:00 p.m. and 6:00 a.m.

The repair work is scheduledduring the summer period whenweather and winds typically allowabout 80 per cent of departures totake-off over the water. As withsimilar projects, the runway repairprogram is conducted over short,intensive periods with all effortsbeing made to minimize the effectson the surrounding community,travellers and airport operations.

Brett Patterson, the AirportAuthority’s director of aviationoperations, said “safety is our first

priority and the routine maintenanceof our runways is a critical elementof our safety program.”

The 2002 runway maintenanceis part of the larger Five-YearSummer Runway Repair Program,which started in 2001.

“We are working with our part-ners at Nav Canada and the airlinesto ensure that the impact on thecommunity and aircraft operationsis minimized,” said Patterson.

All aircraft using the north run-way during the nighttime closures ofthe south runway adhere to theChapter 3 noise regulations of theInternational Civil AviationOrganization (ICAO). The ICAOstandard categorizes older, noisiersubsonic jet aircraft as Chapter 2 andnewer, quieter aircraft as Chapter 3.

For more information and detailson the complete five-year program,visit the Airport Authority’s Web siteat www.yvr.ca. The Airport Authorityalso has a public noise informationline at 604-207-7097, and e-mail canbe directed to noise@yvr.ca.

Runway Repairs Set for Late July

Air North’s new direct service fromWhitehorse to Vancouver, Calgaryand Edmonton will give residents

in those cities easy access to the Landof the Gold Rush with its unsurpassedwilderness, unforgettable adventures,and enticing attractions and events.

Whitehorse-based Air North isoffering flights between Whitehorseand Calgary, and Whitehorse andEdmonton, every Monday,Wednesday and Friday. Flightsbetween Whitehorse and Vancouverwill be offered Tuesday, Thursdayand Sunday.

A one-way ticket betweenWhitehorse and any of the three cities

aboard a 108-seat Air North Boeing737 will cost $195, plus fees andtaxes, while a round-trip will be$390.

“The new service will be of greatbenefit to the Yukon, because it pro-vides a locally based product respon-sive to the travel needs of Yukon resi-dents, and it will provide significantlocal economic and employment ben-efits,” said Air North president andCEO Joe Sparling.

“It will be valuable to Canadiansbecause it provides them with newlinks to the Yukon, which will facili-tate business and leisure travel, whileensuring they’re paying a fair ticket

price for those trips,” he added.“This will provide a convenient

and direct connection for the increas-ing number of people from Albertaand British Columbia who are comingto the Yukon to take a vacation, con-duct business or visit family,” saidYukon Premier Pat Duncan.

Now that the Yukon is more acces-sible than ever, the Yukon govern-ment is working with Air North tolaunch a Gateway Cities programencouraging Alberta and B.C. resi-dents to enjoy a Yukon getaway thissummer. Details are available atwww.goyukon.com.

Air North Provides New ServiceVancouver, Calgary and Edmonton

Telus and PCS Now Open at YVR

YVR Float Visits Burkeville

The Airport Authority’saward-winning float gets alast minute check fromGwen McFayden, prior tothe start of the “BurkevilleDaze” parade. This yearsfestivities included a dunktank, balloons and lots offood.

Since 1992, YVR CAN-AM Golf forKids has brought together airportbusinesses, employees and the com-

munity in support of children’s chari-ties. On August 29, the 11th anniver-sary event will celebrate the most spec-tacular awards ever in the history of thetournament with four holes-in-onetotaling over $1.1 million.

“Get your team ready and startpracticing your approach shots,” saidWayne Duzita co-chair of the event.“This year’s directors have puttogether an outstanding event to chal-lenge golfers and reward generousauction participants.”

The climax to the day’s golf tour-nament will be at an undisclosed par

three hole on the Mayfair Lakes golfcourse. TV cameras will capture theexcitement as one golfer from eachteam will step up to the tee and takethe golf swing of his or her life todetermine the hole-in-one million-dollar winner. But it doesn’t endthere, as other prizes include no lessthan a $65,000 Audi TT, a $68,500diamond ring and business-class air-line tickets to New York, valued at$6,500 (see corporate sponsors).

Later in the evening, the excite-ment moves to the Richmond Innwhere the charity dinner and auctionprogramme gets underway with a galaevening MC’d by laugh-a-minute vet-eran sportscaster John McKechie.

Special guests for the dinner/auctionare Canucks general manager BrianBurke and several key players includ-ing Trevor Linden.

Over the past 10 years, YVRCAN-AM Golf for Kids has raisedover $700,000 to support a widerange of children’s foundations, orga-nizations and charities. Last year’sevent raised $112,900 for Canuck

Place, Spinoza Bear Program, JamesGilmore Elementary, VancouverPolice, Make-a-Wish program, GirlGuides of Canada and CKNWOrphan’s Fund.

For information about participat-ing in this year’s event, either golf orgala dinner auction, contact JoannFox (604) 270-7526, fax (604) 277-1721 or email yvrcanam@shaw.ca.

Limited golf still available at$190, golf and dinner $275, dinnertable for 10 $750, corporate packageof 4 golf/10 dinners $1500.

J U L Y 2 0 0 2 • 7

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YVR CAN-AM Million-Dollar Shoot-Out

Talking Bears Bring Comfort to Richmond ChildrenThrough a $5,000 contribution from the YVR Can-

Am Golf for Kids, 13 Richmond children in needhave a new cuddly companion named Spinoza.

Spinoza – “the Bear who Speaks from the Heart”– is asoft, cuddly bear that “talks” through a hidden speakerand cassette player that plays a collection of therapeu-tic tapes developed by health care professionals.Spinoza and his Woodland Friends sing songs and tellstories to help children deal with pain, anxiety, fear andlow self-esteem.

Last month, a Richmond Fire Fighter presented thebears to each child during a special event held atRichmond Fire Hall No. 1. Three bears were also givento Richmond’s Chimo Crisis Centre to bring comfortand support to children affected by abuse. TheRichmond Fire Fighters are very supportive of theircommunity. Through YVR Can-Am funding, they are

able to grant once-in-a-lifetime wishes to children liv-ing with life-threatening illnesses through the Make-A-Wish Foundation of BC. They are also supporters of theChimo Crisis Centre and ALSBC. Fire Chief JimHancock was thrilled to have the opportunity to get toknow some of the community organizations his detach-ment generously supports.

Here in B.C., with the support of TB Vets CharitableFoundation, numerous corporate supporters and com-munity partners such as Wood Gundy at Park Place,Panago Pizza, and the Royal Canadian LegionFoundation, the Spinoza for Kids Program distributesover 700 Spinoza Bears each year to children livingwith a serious illness, disability or a traumatic experi-ence like the death of a loved one.

For more information about Spinoza, please call604-224-7746 or visit www.spinozabear.org.

ONE MILLION DOLLARS – HOLEIN ONE

• Marsh Canada Ltd.• Mercer Human Resource

Consulting• Chubb Insurance Company of

Canada• Commonwealth Insurance

Co.• Zurich North America—

Canada

AUDI TT• Cowell Motors—valued at

$65,000.

Diamond Ring• Da Mincci Jewellers—valued

at $68,500.

AIRLINE TICKETS• Cathay Pacific Airways

Limited, two business-classtickets to New York—valuedat $6,500.

AIRLINE TICKETS• Alaska Airlines• Pacific Coastal Airlines• British Airways• Continental Airliens• Eva Air

• America West Airlines• Lufthansa• Harbour Air Seaplanes• Air New Zealand• Aloha Airlines• American Airlines• Horizon Air• Aero Mexico• Air Canada• JAL Airlines• Northwest Airlines• Air Transat• Helijet• United Airlines

Corporate Sponsors YVR CAN-AM Golf for Kids

Featured guest, Brian Burke (left)and Co-chair Wayne Duzita

“What we thought was going to bea disappointing year for hiring hasbecome an absolute boom for ourgraduates from our travel programs”says Carolyn Pattinson, a travel pro-gram co-coordinator and Instructorwith the Burnaby and RichmondSchool Districts—Adult &Continuing Education Division. “Lastfall has proven to us that sooner orlater the travelling public will want tobe on the move again. There is nostrapping them down.”

The school has seen an upwardtrend in hiring recently from the vari-ous airlines serving Vancouver

International Airport. Most compa-nies have indicated that they wouldprefer to hire graduate students whoare specifically trained to work at theairport.

The Richmond and BurnabySchool Districts – Adult &Continuing Education Divisionhave been offering part-time pro-grams for people interested intourism, airline and airport sectorcareers since 1999. These part-timenight studies allow students theflexibility of still maintaining theirday jobs or studies and still contin-ue to pursue another area of interest

if they so wish. The two programsoffered are Airport Check-In AgentProgram and the Travel & AirlineProgram. The Airport Check-InAgent Program is very focused forpeople interested in working atYVR whereas the Travel & Airlineprogram is very broad-based, andgraduates are able to qualify forjobs as travel counselors, cruiseagents, airline reservationists, orticket agent among other potentialcareers.

For those seeking employment intravel and tourism, as well as the air-port, these part-time certificates pro-grams provide all the skills necessaryfor entry-level jobs.

Because it is community based,the programs are offered in the mostconvenient locations – BurnabyCentral High School and Richmond

Palmer High School.The size of the class is limited to

allow for more interaction betweenteacher and students. CarolynPattinson’s 21 years of experience asan airline employee, travel managerand cruise agent enables her to bringrelevant work experiences into theclassroom. She has been a travelinstructor for five years and is joinedby other instructors with many yearsof front-line airport experiences todeliver the courses.

“One of the most positive aspectsof the course is Pattinson’s wideknowledge and experience in theindustry,” says Christina Bishchoff,her former student. “Her managerialexperience was definitely an addedbonus. We learned exactly what isexpected from us as we venture intothe working world.”

Brochures are available at theBurnaby School District (604) 664-8888 and from Richmond SchoolDistrict (604) 668-6123.

8 • J U L Y 2 0 0 2

A message from

BreakfastEnergize your morning with a wholesome cerealcookie (containing six essential nutrients), a freshfruit cup, and your choice of refreshing orangejuice, milk, coffee, or tea. $5.00

LunchPower-up with a nutritious turkey or ham andcheese sandwich or tuna snack bite, a fresh fruitcup, and a delicious granola bar. $7.00

Kids Breakfast/LunchSatisfy the craving with a health-smart bowl of chee-rios and milk, a fresh fruit cup, and a popularDunkaroos treat. $5.00

Prior to Boarding at the Domestic Terminal Level 3

(at the Pizza Hut & Big Apple Bagels).

#1

#2

#3

No food on the flight?

Take along a bite!

All prices include GST

Airport-Trained GraduateStudents Find Jobs

Graduate students of Airport Check-In Program from Richmond School Board –Adult & Continuing Education Division. A 100 per cent job placement for thesestudents – shown here after their Graduation Dinner party.

This summer, a unique event inCanadian airline history will takeplace. Former employees of Pacific

Western Airlines are getting togetherin Calgary to attend a reunion that issure to bring back many fond memo-ries of one of the great little airlines inCanadian aviation history. So far,more than 1,200 former PWA employ-ees are registered and ready to cele-brate their piece of Canadian history.

The reunion will take place in

Calgary, August 23 and 24 at the TelusConvention Centre. The weekend“flight plan” begins with a golf tour-nament, followed by a reception, andwinding up with the main event—asemi-formal dinner and dance—allfeaturing lots of entertainment.

Can you imagine fitting into your30-year-old uniform? Several of themore adventurous flight attendants aregoing to attempt just that.

Memorabilia on display will

include everything nostalgic—fromuniforms and newsletters to pho-tographs and items that fall into thatmysterious “where-on-earth-did-that-come-from?” category.

If you earned a pay cheque fromPWA, you are invited to attend thisunique celebration. Check the Web-site at www.pwareunion.com for fulldetails, then head to Calgary to joinold friends and renew old acquain-tances.

Pacific Western Airlines Employees Set to Reunite

J U L Y 2 0 0 2 • 9

Airport Employees… visit our new Russ Baker Way location for your Frequency McFlyer Card and enjoy a special food offer… while quantities last!

Take a half-hour flight west fromVancouver and you can step, liter-ally, from the plane to the golf cart.Last month, marked Montair’s

foray into the Tofino market, as thesmall carrier started service six timesa week to the tourism community.

Montair joins North Vancouver Airand Canadian Western Airlines in pro-viding service from the SouthTerminal at YVR. Montair also fliesMasset to Vancouver five times aweek.

But catering exclusively to thetourism trade is not the motivationfor offering the six-times a weekservice, said Al Neufeld, president.Serving the local community year-round is, he said. The service has tobe viable all year, including thoselong, grey winters when tourists arelong gone. “We had a lot of requestsfrom people in this area to start aflight that was slightly different thanwas available at the time,” he said.

Montair’s flights leave Vancouverat 6:00 p.m. and depart Tofino at 7:00p.m. The end-of -the-day timetablesuits local residents. Compared totaking a ferry, “It cuts a five-and-a-half-hour [trip] down to 30 minutes,”said Neufeld.

The trip—$198 return, and no $12security levy because Tofino isn’t amajor airport—barely takes longenough to get through the morningpapers that are provided in the nine-passenger Pilatus PC12. The Swiss-

made turbo-prop fitted with a Prattand Whitney engine has a ceiling of30,000 ft., but cruising altitude toTofino is 14,000 ft., allowing theplane to get above most of the stormyweather off the west coast ofVancouver Island.

After touchdown, the plane isparked in a small cul de sac, whichserves as the arrival and departurearea, right next to a line of golf cartsat the Long Beach Golf Course. Thewaiting room at the Tofino airportconsists of a few tables and chairs thatbelong to the clubhouse.

It’s this co-operation between theair carriers and Tofino and the golfcourse that helps everyone, saidNeufeld. The community wouldn’t beable to afford a freestanding terminal,so the rustic setting of a tranquil golfcourse is as good a waiting room as itgets.

“It’s a perfect combination for us,”said Neufeld.

The partnership also pleases KeithGibson, director of golfing at theLong Beach Golf Course. As for peo-ple hopping right from the plane intoa golf cart; that happens only with pri-vate planes, he said.

So far, Neufeld is happy with theresponse. His passenger lists includeboth Tofino residents and tourists andhe needs a 60 per cent occupancy rateto stay viable. “We’re getting a grow-ing passenger load. That’s the key tothe whole thing.”

Montair LinksWest CoastSix Times a Week to Tofino

Travolta Flies Qantas

Actor John Travolta arrived at Piedmont Hawthorneon YVR’s south side on July 3, on the start of aworldwide goodwill tour. Travolta is piloting his

vintage Boeing 707B (N707JT) to 10 countries duringJuly and August, as an “ambassador-at-large” forQantas Airlines. His aircraft, named Jett Clipper Ella,was flown by Qantas in the 1960s, and was repainted in

its original livery for this trip.Travolta, 48, began flying at age 16, and completed

his jet pilot licence in 1981, with over 5,000 hours todate.

The tour will take him from Los Angeles, toAustralia, Tokyo, Hong Kong, Singapore, Frankfurt,Paris, Rome, London and New York.

The service is friendly and the scenery spectacular.

10 • J U L Y 2 0 0 2

Photos by Jim Jorgenson

Each year, Group of Eight (G-8)leaders and representatives fromthe European Union meet at a

summit to discuss broad economicand foreign policies. This year, theG-8 world leaders held their two-day summit in Kananaskis,Alberta.

Prior to the main meeting, a G-8foreign ministers’ meeting was held atWhistler, B.C., June 12-13. YVR’ssouth side, at the PiedmontHawthorne-Shell Aerocentre FBO,was where most of their aircraft wereparked, serviced, and fuelled.

Following is Skytalk’s report ofthe foreign ministers aircraft.

Colin Powell of the USA arrivedin a Boeing 757 No.90003 and left thenext day in a DC-9 No.31681—bothwere parked at the Air Canada main

hangar apron.The German foreign minister

arrived in a Luftwaffe Airbus A310-498 No.21.

Igor Sergeyevich Ivanov ofRussia, travelled in an Ilyushin IL-62M, No. RA 86540, dating from theearly 1970s.

Giovanni Castellaneta of Italy,flew in a government DassaultMystere Falcon 900.

Dominique Villepin of France,also flew in their governmentDassault Falcon 900.

Bill Graham, Canada’s foreignminister, flew in the governmentBombardier Challenger No.144614.

Jack Straw of the U.K., and E.U.President Josef Pique I Camp bothflew on a British Airway’s commer-cial flight—first class, no doubt.

Yoriko Kawaguchi of Japan, flewon a commercial JAL flight.

The G-8 Fly In Style

Russia—Ilyushin 1L-62M.

Canada—Bombardier Challenger

USA—Boeing 757 and DC-9.

Germany—Luftwaffe Airbus A310-498.

RICHMOND ACURA

12 • J U L Y 2 0 0 2

SAFETY EFFICIENCY FLEXIBILITY PRIVACY LIFESTYLE

AIRSPRINTCanada’s leading fractional ownership organization is proud to announce its expansion into British Columbia. Versatile. Efficient.Discreet. Just a few words to describe the benefits of fractional ownership. Whether you are looking to grow your business, balance thedemands of your business and personal life, enjoy more time with your family or bring new meaning to the word “retirement”, you’llfind that the Pilatus PC-12 and the Citation Excel aircraft surpass your demands and expectations.

AirSprint has a proven record of fractional ownership in Canada. With a national fleet value of close to $100 million operating frombases across Canada. AirSprint can help you decide which aircraft and plan is right for you and your business.

Take control of your time. Call Jennifer Dandy at 604-274-7205or visit our website at www.airsprint.com

YVRAA Koffee KlutchGolf Tournament

YVR PEOPLE

Cathay Sponsors Dragon Boat Races

From Transport Canada to CATSAMark Duncan has retired from Transport Canada as Pacific Region director gener-

al, to become the new vice president of operations of the Canadian Air TransportSecurity Authority (CATSA) in Ottawa.

A farewell party and roast at the UBC Sage Restaurant on June 27, was well attend-ed by airport and transportation industry representatives bearing gifts, lots of stories ofDuncan’s past exploits in B.C., and wishing him well on his new assignment back east.

Mark Duncan (left) is presented with a gift by YVRAA president and CEO Larry Berg.

The 10th annual YVRAA KoffeeKlutch Buffalo Chip GolfTournament was held last month atGreen Acres Golf Course inRichmond with 139 golfers takingpart in a shotgun start.

Although dubbed the 10th annu-al, this tournament has been goingstrong since 1974 under variousnames.

Every golfer shared in prizes,which were generously donated bythe airport community.

Garry McClure (right), YVR’s man-ager of engineering services andchief organizer of the tournamentpresents the Koffee Klutch Golf tro-phy to Cal Currie of YVRAA for hishole-in-one on the 13th hole.

The 14th annual Alcan Canadian International Dragon Boat Festival was held last month at Concord Pacific Place. Theteams, made up of 22 paddlers, raced a 500m course in their 14.4m long fibreglass boats.

Cathay Pacific Airways Ltd. was once again the presenting sponsor, donating a grand draw prize of a trip for two toHong Kong.

The Airport Authority has pub-lished highlights of its 2001annual report and distributed it

to nearly 500,000 people acrossBritish Columbia.

It is the second consecutive yearthat the Airport Authority has pro-duced a condensed version of itsannual report for distribution in theVancouver Sun and Province news-papers. The eight-page insert wascarried in the June 22 and 23 edi-tions of the newspapers.

“As a community-based organi-zation, it is important that we com-municate our activities and plans tothe people we serve,” said AnneMurray, vice president, communityand environmental affairs. “Thisnewspaper insert augments a num-ber of communications initiativesthat we undertake each year; forexample, our Annual PublicMeeting, consultative committees,open houses, and speeches and pre-

sentations by members of our exec-utive group to city councils, nomi-nating entities and communitygroups across the Lower Mainland.”

Included in the insert is a mes-sage from the chair of the Board ofDirectors and president and CEO,and information about operations,capital projects, health and safety,community involvement, environ-mental performance, technologicalimprovements, retail enhancements,financial results, and VancouverAirport Services (a subsidiary of theAirport Authority). It also has a lookat the past decade at YVR in recog-nition of the Airport Authority’stenth anniversary on July 1.

The full 2001 annual report canbe downloaded from the AirportAuthority’s Web site—www.yvr.ca;copies of the insert can be obtainedby e-mailing the Airport Authorityat information@yvr.ca. Copies ofthe insert are limited.

Annual Report Highlights Published

by Jim Jorgenson

Dunlop Goes SumoFirst it was the “largest group tire roll”, then the Dunlop Tire name change

offer, and now Dunlop Tires is bringing world-class sumo wrestling to Canada.Starting August 3, the fat guys willbe slam dancing at the JapaneseCanadian Cultural Centre inToronto. According to IanMcIntosh, Dunlop’s general man-ager, marketing and advertising ser-vice, “hockey, football, baseballand basketball have already beendone.” Champion amateur sumowrestlers from across Canada, theUnited States, Puerto Rico, Haiti,Jamaica and Japan will participate.

The New “Roll Bar Look” Crane. Unique, Attractive, Functional

When not in use, this attractive, remote-controlled electric hydraulic crane for pickups is usually mistaken for a roll bar. Perfect for lifting ATVs, jet skis, snowmobiles,

engines….uses are unlimited! The Swift Lift Crane uses no deck space, thus maximizing cargo area. An affordable, cost-effective, injury-free way to load cargo quickly and effortlessly.

Swift Lift Cranes Ltd.Phone 604-261-1107

Toll Free: 1-877-214-9494 • Fax: 604-261-2307

J U L Y 2 0 0 2 • 13

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U.S. Gets New Marauder, Not In CanadaAlthough it’s built in Ontario, Canadians will not be able to buy the full-size

2003 Mercury Marauder—at least not yet. According to Ford, the Marauder is“a true muscle car,” featuring an aluminum block, 4.6-litre four-valve dual over-head cam V-8 engine producing 302 horsepower, a four-speed automatic trans-mission with a high stall speed torque converter and 3.55 rear axle with limited-slip differential, a 225-kph (140-mph) speedometer and a 7,000-rpm tachome-ter. More than 5,200 vehicles have already been sold, but us ‘Canuckleheads’will have to wait until the fall when the Marauder is expected to go on sale witha $50,000 price tag.

Subaru Forester Does Well In Crash TestsDuring the latest round of crash tests conducted by the Insurance Institute for

Highway Safety (IIHS) in the U.S., the new 2003 Subaru Forester emerged asthe winner when it comes to repair costs. Thanks mainly to its redesignedbumpers; it averaged $350 in repair bills, after 8-km/h front and rear collisions.Other vehicles taking part in the testing were the 2002 Saturn VUE, 2002 LandRover Freelander, and 2002 Honda CR-V. The 5-mph impacts are designed toassess how well bumpers prevent damage in low-speed collisions into objectscommonly found in commuter traffic and parking lots.

Hyundai On A RollHyundai just can’t do anything

wrong these days. According torecently released sales figures, thecompany’s entire product range is up14 per cent over 2001—also a record-setting year. Leading the way is theSanta Fe sport ute, with sales up awhopping 109 per cent. Elantra andSonata also showed gains at around20 per cent each.

Another BMW Z-CarHere’s a sneak peek at the new BMW Z4, which will debut at this year’s

Paris Auto Show in September. Manufactured at the BMW plant in SouthCarolina, the new Z4 roadster replaces the Z3 and features a 9.1-cu.-ft. luggagecompartment, “Z-shaped” soft-top with rear heated glass window, two high-torque, six-cylinder engines, Dynamic Drive Control (DDC), electric powersteering, and BMW’s Dynamic Stability Control (DSC II). No word yet onprice.

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CLASSES START IN SEPT/02Richmond School District • 604-668-6123Burnaby School District • 604-664-8888

VolunteersNeeded

The Richmond Crisis Lineurgently needs volunteers

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JETSGO TAKES TOCANADIAN SKY WITH A

SMILEJetsgo, “The smiling airline with a

can-do attitude,” took to Canada’s skyon June 12, as the airline’s first flightslifted off in Toronto and Montreal.

In its first two weeks of bookings,Jetsgo did $4.6 million of business,with a total of 23,496 guests alreadyconfirmed for future flights. MichelLeBlanc, president, confirmed that67.2 per cent of Jetsgo tickets havebeen purchased on www.jetsgo.net.

“Today our load factor is over 73per cent,” said Leblanc. “When welaunched two weeks ago, we predict-ed we would need a load factor of 70– 75 per cent to make Jetsgo econom-ically viable. And on the first day ofoperation, we’ve made that goal areality.”

The inaugural flights aboardJetsgo’s fleet of Boeing Super 80sincluded three daily return flightsbetween Montreal and Toronto, anddaily return flights from Toronto toVancouver, Winnipeg and Halifax.

JAZZ UPSET ATCANADIAN EXPORT

SUBSIDYJoe Randell, president and CEO of

Jazz, has confirmed an earlier reportthat the carrier prefers to buy theBombardier DHC-8-Q400 to replacesome of their older model DHC-8s,but the tax regime and lack of govern-ment support for domestic sales makethe plane less attractive than foreignmodels.

“Especially galling is thatCanadian export subsidy programshelp foreign carriers to buyBombardier planes with financingassistance from Ottawa, but we can’tafford in the long term to be paying apremium because we are Canadian,”said Randell.

AIR TRANSAT REPORTSPROFIT

Transat A.T. Inc/Air Transatreported a second-quarter profit onJune 13, as demand for air travelincreased and fuel prices and expen-ditures fell. The company reported aprofit of $14.2 million for the quarter,or 42 cents per share.

BOEING TO REPAIRSTRATOLINER

Recent media reports about an inci-dent in Seattle involving the ditchingof the one remaining flyable Boeing307 Stratoliner concerned many avia-tion enthusiasts. Now the BoeingCompany has announced it will repairthe 307 Stratoliner to the condition itwas in when the intitial restoration wascompleted last year. A repair team hasinspected the damage and determinedthere is only secondary structural dam-age to the airplane.

The 307 has been part of theSmithsonian National Air andSpace Museum collection since1972, and is slated for display at themuseum’s new facility.

2002 ABBOTSFORDINTERNATIONAL

AIRSHOWGet ready for the biggest show in

the event’s 40-year history. “This year’s 40th anniversary show

may be the biggest in North America,”said Ron Price, the International AirShow Societies general manager.Canada’s finest acrobatic team, theSnowbirds, plus a long list of aviationacts, are sure to entertain the crowdsduring the three-day event, Aug 9-11.Also featured will be many aircraftstatic displays and aviation vendorbooths for aviation enthusiasts. Forthe latest information on the showvisit www.abbotsfordairshow.com orcall 1-604-852-8511.

J U L Y 2 0 0 2 • 15

The Nuance Group of Switzerland,the world’s largest airport retailer,and Australian fine-food authority

Simon Johnson were joined lastmonth by Larry Berg, president andCEO of the Vancouver InternationalAirport Authority as they opened thefirst Simon Johnson retail store out-side of Australia. The store is the firstof three new food concept storesplanned by Nuance for YVR.

Located pre-security on the inter-national check-in level, SimonJohnson features more than 300 of theworld’s finest food products. TheNorth American pilot store is the lat-est addition to YVR’s award-winningretail program, which AirportsCouncil International recently recog-nized as the most innovative in NorthAmerica.

Johnson is Australia’s leading pur-veyor of quality foods, providingproducts to some 2,000 five-starhotels, premium restaurants and

caterers. Based on the success of theYVR store, The Nuance Group,which has franchise rights fromJohnson, will be looking at the poten-tial of other airport locations acrossNorth America.

Peter Petersen, president and CEOof The Nuance Group, said the com-bination of Johnson’s emphasis onquality and Nuance’s internationalretailing expertise provide tremen-dous potential.

“We’re very confident that our com-bined expertise will provide passengersand visitors with a fresh take on finefoods at major airports and other touristlocations,” said Petersen. “As peopletravel the world, they’re developing ataste for international products and ourSimon Johnson store at YVR willshowcase only the very best.”

The addition of Simon Johnson toYVR’s growing list of 130 shops, servicesand restaurants, reinforces the importanceof retailing to modern airports.

“Retail is an increasingly impor-tant component of the airport busi-ness. Around the world, airport retailis a billion-dollar industry. Here atYVR, it accounts for more than $73million annually, or 26 per cent of ourtotal revenues,” noted Berg. “Creativeopportunities such as Simon Johnsonare valuable business opportunities,but also important to maintainingYVR’s reputation as a leader in cus-tomer service.”

Johnson, who got his start as a

chef in New Zealand, said YVR’sgrowing reputation around the worldmade it the ideal airport from whichto launch other North American oper-ations.

“Whether it’s extra virgin oliveoils from Tuscany, Mariage Fréres teafrom France, or organic AustralianSoba noodles from the SimonJohnson brand, international tastebuds will feel right at home here,”explained Johnson. “Vancouver’s got

a great reputation, both as a city andas an airport. So, it made tremendoussense to try something as innovativeas a fine-food store right here inVancouver. After all, BritishColumbians are big international trav-ellers and when you combine that factwith YVR’s growing number of inter-national visitors, you can see that a lotof people will recognize many of thequality labels and artisan brandswe’ve got in our store.”

Enterprise Rent-A-Car, the largestrental car company in North America,with 46,000 employees across NorthAmerica and more than 220 locationsacross Canada, has opened a new 1.5-acre location serving the VancouverInternational Airport. Located inRichmond, this is the 20th branch toserve Greater Vancouver.

“Our Vancouver airport location isa direct response to our customerswho want the same personalized ser-vice and low prices at the airport thatwe offer at our community locationsthroughout North America,” saidBrian Dworetsky, vice president andgeneral manager, Enterprise Rent-A-Car, British Columbia.

Earlier this month, EnterpriseRent-A-Car ranked highest in cus-tomer satisfaction among both leisureand business airport renters in a U.S.

study by J.D. Power and Associates.This is the fourth consecutive yearthat Enterprise has received top rank-ing in the survey.

“We find that our prices and thepersonalized service provided by ouremployees are especially attractive topeople from small to mid-sized busi-nesses as well as leisure travelers,”said Dworetsky.

The new airport location offers airtravelers a full range of rental vehiclesfrom compact cars to full size vehicles,pick-up trucks and sports utility vehicles.

The new branch is located at 3231#3 Road in Richmond and is openMonday to Friday from 7:00 a.m. to9:00 p.m., and 8:00 a.m. to 8:00 p.m.on weekends.

More information can be obtainedfrom the company’s Web site atwww.enterprise.com.

Enterprise Rent-A-Car Opens New Location Serving Vancouver International Airport

North American First For Nuance GroupSimon JohnsonOpens at YVR