2004Annual Report

National Insurance Brokers Association of Australia ACN 006093849

“Our future is being shaped by the support wereceive from our members. As an associationwe understand that we must continually evolveto sustain our hard-won success. NIBA’s Boardof Directors and committees are all talented,hard-working professionals representing everysector of our unique constituency”

CONTENTS

4 President’s Report

6 CEO’s Report

8 2003/2004 Review

10 NIBA Committees

11 National Awards

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BOARD OF DIRECTORS

David HarrisPremier Auspac Group

David DuffieldMarsh Pty Ltd

David SquireApogee Broker Services

Joseph GoodallGriffiths Goodall InsuranceBrokers Pty Ltd

Paul GoddardMacey Insurance BrokersPty Ltd

David FarrellAon Risk Services

Gary SeymourWillis Australia Ltd

Greg RynenbergEast West Insurance BrokersPty Ltd

Alan BishopElkington Bishop MolineauxInsurance Brokers Pty Ltd

Michael DonnellyDonnelly Insurance BrokersPty Ltd

Noel PettersenChief ExecutiveNational Insurance BrokersAssociation

Frank EarlNIBA PresidentArthur J GallagherProfessional ServicesAustralasia

Stephen BallNIBA Vice PresidentJardine Lloyd Thompson Pty Ltd

The National Insurance Brokers

Association is the peak professional

body for insurance intermediaries.

Its role is to assist its individual and

corporate members to embrace and

adopt high standards of professional

competence and conduct. This ensures

they are able to deliver high standards

of service and expertise to those who

rely on them for insurance advice.

REPRESENTING

PROFESSIONAL

INSURANCE

INTERMEDIARIES

Frank Earl NIBA President

The extremely difficult market and the challenges ofregulatory reform seem to have dictated the NIBA agendafor several years. But I believe we are emerging from a

very challenging period much more capable of meetingwhatever professional opportunities come our way in the future.We are already working on priorities for 2005 and we will beseeking members’ input on the way ahead. As brokers we owea great deal of thanks to the NIBA team led by Noel Pettersenfor the support and representation they have provided to allmembers as we cleared the various regulatory hurdles.

Few brokers would say they have welcomed the newFinancial Services Reform Act (FSRA) which came into effect on March 11. The compliance load is heavy and expensive, andmany older brokers decided over the past year to either retireor become authorised representatives.

The benefits that were meant to flow to consumers as aresult of the FSRA have not been fully achieved. We can onlyhope that the regulator will continue to modify the various ruleswhich have made the Act unworkable in many respects until weachieve a system that works to the benefit of all parties.

Having been involved in a great deal of discussion this yearwith the Australian Securities and Investments Commission(ASIC), I am more confident we can achieve a workable set ofrules. The ASIC Chairman, Jeff Lucy, joined NIBA Boardmembers for lunch a few months ago, and was very receptive to brokers’ points of view.

While most NIBA members I have spoken to in the past yearhave expressed frustration with the more onerous provisions ofthe FSRA, they have been just as ready to praise the good parts.The FSRA gives us measurable industry-wide standards and amore defined skills development path for all staff. It will also,over time, establish insurance brokers at the pinnacle of thefinancial services industry.

Of course, there are still many challenges ahead, and yourboard is continuing to work on the shape of NIBA to ensure itremains well-equipped to deal with whatever may emerge.NIBA’s services to our members remain the first consideration.

An unambiguous relationship with all sectors of theintermediary sector is important. NIBA’s “core” functions arelobbying, education and communications, and within thosefunctions your association will continue to develop. Theinterests of our members remain paramount, and the level ofrepresentation NIBA provided brokers through the FSRApreparation and implementation – and as changes are beingmade – has demonstrated just how essential and effective it is.

That is also reflected in the number of new members NIBA has attracted over the past two years. Even as the number ofbrokerages in Australia has fallen, the number of individualmembers in NIBA has continued to rise.

During the year I was privileged to meet many members,old and new, at the “Sundowner” sessions that were heldaround the country. Along with Noel Pettersen and Linda Evans,NIBA’s Professional Development Executive, I spoke at a largenumber of meetings. The discussions covered the business and

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regulatory environment, as well as such matters as stafftraining and issues that affect us all in the industry. While theitinerary was a tough one, it enabled me to meet so manybrokers and to appreciate just how much value is placed on the work NIBA is doing for everyone.

Informal discussions after the meetings allowed us to gainsome insight into how the insurance broking community hasweathered the storm of rapidly rising premiums and tighteningavailability in some classes. Now that the market is easing andpremiums are softening, brokers will at last have time toconcentrate more on the development of their businesses.

Having been closely associated with the leadership of NIBAfor many years through the board, I have always beenimpressed by the number of issues that have to be dealt withwhile providing members with a wide range of services. It is ajuggling act that has to be seen close-up to be appreciated.

NIBA’s representation of brokers’ issues goes well beyondthe levels of government, extending to the industry – where itsopinion is sought in many forums – and to the widercommunity. The association’s media presence is such that NIBAis invariably asked for its opinion on industry issues by themedia. Journalists now understand the unique role of brokersas the insurance-buyer’s representative, and this places theassociation in a strong position in ensuring its views are heard.

Unfortunately, that does not always translate into a solution.During the past year there have been several frustrating issuesNIBA has been involved in. One was the question of the fireservices levy in New South Wales, which resulted in a decision a few months ago by a Government committee to retain thisunfair and cumbersome system.

Similarly, the issue of unauthorised foreign insurers hasdragged on, with the Federal Government showing a markedreluctance to provide a clear answer. I hope this issue will beresolved – or at least clarified – in the next six months or so.

There are many other issues, too many to mention in thisreport. But I believe that despite the constant stream ofchallenges placed in our path by regulators, underwriters and

even our own clients are just that: challenges to be dealt withand solved. And I believe we are now seeing the development of a new generation of brokers who will be just as positive inthe way they deal with external and industry issues.

One of the areas where I have seen some encouraginggroundwork performed is in the area of recruitment. Severalbroker-initiated schemes of various kinds are in place aroundthe country to ensure brokerages can hire and train suitablepeople to carry the sector forward. The days of young peopleaccidentally discovering insurance as a career are at an end;now we have to be more active in selecting, recruiting andtraining the brokers of tomorrow.

I am privileged to have met many of these young brokersover the term of my presidency. I have been enormouslyimpressed with the intelligence and focus of our newgeneration of brokers. It’s good to know that we older brokerswill be able to hand over the reins to people who share ourbusiness and ethical values.

Let me conclude by thanking Noel and the NIBA team,executives and consultants, who have made my time asPresident so personally rewarding. I would also like to thank my friends and colleagues on the NIBA Board. This year we saw the retirement of David Farrell, whose wise counsel will besorely missed. But we have also experienced an infusion of newtalent. I can assure my successor as President that over thenext two years he will gain an enormous amount from hisexperience serving NIBA members.

Frank EarlPresident

PRESIDENT’S REPORT

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“There are still many challenges ahead, and yourboard is continuing to work on the shape ofNIBA to ensure it remains well-equipped todeal with whatever may emerge”

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enrol in workplace assessments to obtain their qualifications. As well, broker principals can use these tools to cost-

effectively manage and monitor staff and representativeeducational participation and training records. The simplereporting functions enable individuals and principals to meetany regulatory training compliance requirements in theirjurisdiction as well as those of their professional associations.

While change has already been too much for some, forothers opportunities have opened.

Distribution of financial products has now become moremulti-dimensional, allowing the forward thinkers to grow theirbusinesses in new and profitable ways. By utilising a strongclient base, insurance brokers are already well equipped toincorporate superannuation, life and financial planning facetsinto their business.

We live in a busy, complex world where buyers are stillcrying out for personal attention. The need for competentadvice in the insurance transaction has never been higher.

An exciting initiative has been the introduction oftraineeships for newcomers to broking. NIBA was the first bodyto gain formal recognition of insurance broking as a career andfund traineeships in each state. We have also facilitated the waytraineeships are offered for brokers as well as underwritingagents.

NIBA Education have become by-words for industry-specifictraining and our services now extend beyond traditional brokingstaff. A number of insurers and other industry bodies are nowconsulting with our education team and using our innovativeproducts.

The appointment of a specialist outside consultant hasenhanced NIBA’s ability to assist members with tangible anduseful technical advice. We have also introduced practical web-based tools, designed to help the small to medium brokeragemanage and monitor ongoing requirements. Compliancereviews by NIBA-appointed assessors have also gainedmomentum as more brokers come to grips with what isrequired to maintain a licence.

Our membership has again increased in the past year.Despite a drop in overall insurance broker numbers (as a resultof regulatory compliance, rationalisation, mergers and buyouts)NIBA now represents more brokers than ever before.

There has been a steady climb in the number of principalmembers. QPIBs and branch locations have risen to recordlevels. Membership demographics suggest that while there areless principal brokers compared to a decade ago, there hasbeen a big lift in the number of branch offices operating aroundAustralia.

Financially, NIBA has also had another strong year, mainlythrough ongoing use of our publications and education services,as well as a successful annual convention on the Gold Coast.This year the 22nd annual NIBA Convention moves across thenation to Perth and the scene is set for another great event.

For the fourth consecutive term membership fees have notbeen increased. Over the years we have been able to decrease

Noel Pettersen Chief Executive

Icannot remember a time when our board, committees,advisers and staff have worked more closely together toensure a successful future for NIBA’s members. Our key

goal has been to facilitate the implementation of the FinancialServices Reform Act (FSRA), after almost six years in themaking. The big news was that general insurance dominatedthe number of licences issued when the new regimecommenced on March 11. Almost one quarter of the 3,758licences issued related to our industry.

Overall there has been an orderly transition to the newregime although compliance for some has not been an easytask. And for most it’s been considerably costlier than firstenvisaged.

Some brokers claim that the overall cost of FSRAcompliance has been around three times the amount theyanticipated before commencing the formality of newdocumentation, training, systems and the like. Whether thisadded expenditure means greater protection for the end buyerof the risk insurance product remains to be seen.

Traditional risk insurance has always been about protectionnot investment. Arguably, insurance regulation is still notsomething that can easily sit with investment rules. NIBA willcontinue to work with ASIC and other stakeholders to addressthe practicalities and operation of the new legislation.

The next step is licence maintenance and NIBA has beenworking on a range of new resources to support members,providing more flexibility to the continuing professionaldevelopment (CPD) training products and easier compliance.

NIBA now provides individual practitioners with access toits industry-specific training anywhere in the world. ThroughNIBA Education Online (NEO) and NIBA eLearning, brokers and support staff can access qualification courses and CPDprogrammes. Australian and New Zealand brokers can also

financial dependence on subscriptions to around 13%,compared to 23% ten years ago. However, this figure willpossibly begin to trend upwards again because of decreasingassessment needs in the post-licensing environment.

NIBA has maintained active liaison with key industry bodiesand other organisations relevant to our activities. Specifically,the Insurance Council of Australia (ICA) has issued a draft of itscode of practice for public consultation.

The revised code covers wholesale as well as retail productsand has been extended to include claims processing, withinsurers able to set customer service standards for dealing withclaims. The customer service standards relate not only toinsurers but also to their representatives. NIBA has asked ICAto make it clear that the code only applies to insurance brokerswhen they are acting under a binder, not when they act for aninsured.

We have also begun a revision of NIBA’s own code ofpractice for insurance brokers and this is will be a major task to ensure the fundamental criteria set by the regulator areaddressed.

Management of our member professional indemnity facilityis also up for review. Since inception in March 1986, the mainobjectives of the facility have been to provide stability ofunderwriters, market continuity and availability to all eligibleNIBA members. NIBA’s facility has continued to meet theseneeds over the years but it has also become the target ofincreasing competition.

Effective communication is paramount and one of our majorgoals over the past year has been to meet with as manymembers and their staff as possible. This has been achieved.

Through a series of road shows, seminars and face-to-facemeetings members have been able to share their concerns anddiscuss issues impacting their livelihoods. Our “Sundowner”sessions around Australia were attended by around 900 peopleso this appears a successful formula to follow in future.

NIBA’s President, Frank Earl, is to be commended for thecountless hours he has spent travelling around Australia andoverseas to address and represent members in a way that has

had far-reaching respect. His knowledge of the industry, itsissues and its people brings the insurance broking professiongreat credit.

Indeed, our future is being shaped by the support wereceive from our members. As an association we understandthat we must continually evolve to sustain our hard-wonsuccess. NIBA’s Board of Directors and committees are alltalented, hard-working professionals representing every sectorof our unique constituency.

The Board is vigilant in its monitoring of threats andopportunities and is working on a plan to address NIBA’s role in the changing face of our industry. Our aim is to work throughaction that is achievable not rhetoric that sets falseexpectations.

We also have excellent staff, backed by a support team ofspecialist consultants. By concentrating on our core activitieswe are able to work together and provide programmes, servicesand solutions that have set industry benchmarks.

One of the tangible benefits of association work is to meetand work with so many inspiring people. Travelling around thecountry, it is often humbling to see how much NIBA means toso many of our grass-root members.

We are growing and the future is bright. In the year ahead,our focus will be diligence and relevance in all that we seek toachieve.

Noel PettersenChief Executive

CEO’S REPORT

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“Distribution of financial products has nowbecome more multi-dimensional, allowing theforward thinkers to grow their businesses innew and profitable ways”

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MEMBERSHIPNIBA has more than 500 Principal and Corporate Associate

members and more than 2600 members are now registered asQualified Practising Insurance Brokers (QPIB).

Details of the increase in membership numbers reveal thatwhile the broking sector is continuing to consolidate aroundlarger brokerages, the smaller offices that are most affected bymergers and acquisitions are remaining in operation asbranches or subsidiaries of the new parent companies.

NIBA has introduced new membership categories thatrecognise its wider representation. Authorised representativescan now become accredited as Qualified Financial ServicesRepresentatives (QFSR) and can also become NIBA Boardmembers.

Training of broking staff is a major NIBA priority andstudents are now recognised as Affiliates and Associates. These categories are reserved for staff members of NIBAprincipals, who bear no additional charges.

PROFESSIONAL DEVELOPMENT NIBA Education has experienced an extremely busy

year after steering brokers through the introduction of the FSRA in March.

The year has also featured restructured ContinuingProfessional Development Programmes (CPD), new trainingmanagement resources to help brokers meet complianceneeds, the new NIBA Education Online facility (NEO) and the relaunch of the industry’s training body.

NEO allows brokers to access courses, workplaceassessments, CPD programmes (including seminars),programme content, available dates, registration and payment and training histories.

In addition to its qualification programmes that lead tonationally recognised qualifications at Certificate III, Diplomaand Advanced Diploma level, NIBA Education has also packaged topics from the Diploma broking level into self-paced study workbooks this year. Its Senior ProfessionalAssessment (SPA) programme has been expanded to offerthe full Advanced Diploma in the broking stream throughSPA 3.

This year NIBA’s popular seminar programme has included technical workshops at the introductory andintermediate/advanced level and a range of complianceworkshops targeted at representatives and responsibleofficers.

NIBA Education has also played an active role this year in the revamping of the industry’s National Finance Industry Training Advisory Body (NFITAB) to become the Financial Services Education Agency Australia (FSEAA). The FSEAA will be self-funded and adopt an expanded frame of reference in the range of education programmesneeded for insurance brokers.

Participation rates in NIBA Education courses haveincreased throughout 2003 and 2004. With the FSRA transitionperiod now over the focus of training has changed from initial qualifications to ongoing training and CPD programmes.NIBA Education has implemented a new system for externalcourse accreditation to assist training officers to ensure theirprogrammes meet NIBA CPD and regulator training standards.

FINANCIAL SERVICES REFORMS

The introduction of the FSRA this year has increased theprofessionalism of the broking sector but the industry is stillconcerned about the burden of regulation and high compliancecosts.

Prior to its introduction on March 11, NIBA’s ChiefExecutive and Board members worked tirelessly with theGovernment in ensuring the interests of brokers wereaccommodated.

NIBA now conducts ongoing training on compliance andholds seminars throughout Australia to assist members inmeeting the requirements of the Act.

Certainly the bar has been raised in terms of drivingeducational and competency requirements but the amount ofdisclosure that is required by the Act is still an issue.

NIBA conducted an FSRA survey that polled a large numberof brokers throughout Australia. The results showed that themajority of brokers surveyed said there has been a regulationoverload. And more than 80% of respondents felt they wereeffectively regulated prior to FSRA.

The survey highlighted broker concerns about the level ofpaperwork that consumers face and demonstrated that manybrokers felt the legislation was too broad-based for the brokingsector.

NIBA asked brokers to rank the level of difficulty for tasksinvolving compliance. From a list of nine categories 42.5% ofbrokers ranked compliance as the most difficult followed by the“licensing application” at 37.5%.

The production and distribution of disclosure statements(FSG/PDS/SOA) as well as broker training, including Tier 1, Tier 2 and Responsible Officer requirements, and staffcompliance training, were ranked by the majority of brokers asthe next most difficult area for compliance.

NIBA is grateful for the participation of brokers in all of thesurveys it conducts. The results will be used to further lobbythe Government on changes to the Act.

Certainly our discussions with the Australian Securities andInvestments Commission (ASIC) have resulted in some relief in the amount of financial reporting necessary.

As a result ASIC has made some concessions on FSRApaperwork in the last few months. Allowances have been madeconcerning the forms to be provided to a client in time-criticalsituations and new class orders have been released to facilitateshorter SOAs for ongoing client relationships.

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PROFITABILITY RETURNS TO THE MARKET

The insurance market in Australia has seen softening insome classes this year with the industry stabilising as capitalreturns and more disciplined pricing occurs.

Although the market is only in its second year ofunderwriting profitability following 10 years of losses and asmarket consolidation is more prevalent, there are fewerAustralian players.

According to the 2004 KMPG Insurance Survey, the markethas changed considerably. Five years ago there were 170general insurers authorised to write new and renewal business,compared with 109 this year.

The top five insurers now control at least 80% of themarket, leaving only 15-20% for the remaining 104 generalinsurers. In 1996 the top five controlled only 36% of the market.

Premiums are starting to drop in some classes, faster thansome have expected, and this is partly due new capital, higherequity returns and new players entering the market.

Although pressure is also being put on rates in somecommercial classes due to the top five insurers pushing formore market share.

While decreased rates are pleasing for insurance buyers,commercial buyers who were unhappy with the rapid rises ofthe past few years will be unsettled by the current rate drops in some classes. Certainly it is difficult for brokers to explain toclients why some underwriters are undercutting competitors insome classes following their assurances last year thatpremiums were at a technically correct level.

The survey noted that the market is seeing evidence ofinsurers being more professional and measured in the waysthey determine pricing and that hopefully this will lead to anavoidance of the volatile pricing markets seen in past years.

The market has also seen signs of increasing sophisticationof pricing. It is now more difficult to accurately gauge the level of rate reductions, because some underwriters are usingrefined tools to price according to individual risks.

Advancements in technology have made this possible byimproving the availability of data. Brokers now offerunderwriters more accurate and detailed proposals due tolessons learnt in the past few years’ hard market.

The most recent Australian market figures show premiumshave increased 12% last year. Underwriting profit before taximproved by 428% to about $1.6 billion and investment returnsadded a 73% improvement with $2 billion added to insurers’results. Profits increased to $2.6 billion (from $916 million).

UNAUTHORISED FOREIGN INSURERS In recent years high rates and a lack of local insurers able

to handle difficult risks have forced brokers to place cover withunauthorised foreign insurers (UFIs) at their client’s request.

Some of these insurers are based in countries that have

minimal regulation requirements. Brokers that recommendthese products are required to disclose the risks, but NIBA has been concerned about the legal implications if somethinggoes wrong.

Now that capital and capacity has returned to the markethard-to-place cover is increasingly easier to obtain, althoughNIBA has still been persistent with pressing the Government on the issue of UFIs.

Following the release of the Potts Review – conducted by Gary Potts, former Executive Director of the Department of Treasury, into the use of UFIs and discretionary mutual funds – the Government decided UFIs can continue selling their policies in Australia as long as they adhere to “comparable regulations”.

NIBA is concerned that “comparable regulations” is a loose definition and has pushed for the Government to releasethe Potts Review in full, saying that it does not address theindustry submissions sent to the Government nor the issue of consumer protection properly.

NIBA is keen to see insurers doing business with Australia to have a recognised ratings agency minimum rating of A-minus.

COMMUNICATIONSMedia relations: NIBA’s media relations drive over a

long period has ensured that brokers’ views on importantindustry issues are well publicised. Trade and general newsmedia routinely contact NIBA for comment. NIBA’s credibility is well established with the media, a fact that enabled theassociation’s views to be widely reported during the transition to the FSRA.

The Chief Executive conducted numerous radio andtelevision interviews during the year, commenting on bothnational and local insurance-related issues. Apart from media releases on specific industry issues, a range of “generic”media releases were also distributed to media organisationsaround the country, helping to educate the public on the role of the broker in the insurance transaction.

Other releases covered information on complicated risks for brokers, details on state tax duties and premium trends in various classes. Releases that used broker-suppliedinformation on premiums were particularly popular with themedia, and generated considerable debate and discussion.

Publications: Insurance & Risk Professional continues todevelop a reputation as the major publication of the industry,with a rising circulation among non-broker groups. Themagazine is also an influential publication for NIBA. At thisyear’s NIBA Convention the magazine was relaunched with anupdated design that makes it more easy to find specific articlesof interest.

The magazine’s advertising support has also reachedunsurpassed levels this year. This is an indication of brokers’need to remain informed on industry issues and the magazine’sgrowing popularity and “reach” within the industry.

REVIEW 2004

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EXECUTIVE

PRESIDENTFrank EarlArthur J Gallagher Professional ServicesAustralasia Pty LtdVICE PRESIDENTStephen BallJardine Lloyd Thompson Pty LtdIMMEDIATE PAST PRESIDENTDavid Colin HarrisPremier Auspac Group

FINANCE COMMITTEE

CHAIRMANDavid Colin HarrisPremier Auspac GroupStephen BallJardine Lloyd Thompson Pty LtdFrank EarlArthur J Gallagher Professional ServicesAustralasia Pty LtdPaul Hunt National Insurance Brokers AssociationNoel PettersenNational Insurance Brokers Association

PROFESSIONAL INDEMNITY

CHAIRMANAlan Robert Bishop Elkington Bishop Molineaux InsuranceBrokers Pty LtdStephen BallJardine Lloyd Thompson Pty LtdDavid Colin HarrisPremier Auspac GroupNoel PettersenNational Insurance Brokers Association

EDUCATION

CHAIRMANFrank EarlArthur J Gallagher Professional ServicesAustralasia Pty LtdStephen BallJardine Lloyd Thompson Pty LtdLinda EvansNational Insurance Brokers AssociationGweneth E FletcherLFG Services Pty Ltd

LIFE BROKERS COMMITTEE

CHAIRMANDavid SquireApogee Broker ServicesVICE CHAIRMANFrank McDowellFTM Enterprises Pty LtdGuyon CatesAssociated Planners Financial ServicesGweneth E FletcherLFG Services Pty LtdLeslie Horvath Liberty General & Life Insurance BrokersDavid LewisMarsh Pty Ltd – SydneyWilliam SmithIntersure Pty LtdMichel ScuttsAon Risk Services – Sydney

CONVENTION

CHAIRMANAlan Robert BishopElkington Bishop Molineaux InsuranceBrokers Pty LtdLinda EvansNational Insurance Brokers AssociationHelen JenningsWaldron Smith ManagementTerry McMullanMcMullan Conway Communications Pty LtdNoel PettersenNational Insurance Brokers Association

NEW SOUTH WALES

CHAIRMANDavid J GambleAon Risk ServicesVICE CHAIRMANJeffrey Douglas HowellsJardine Lloyd Thompson Pty LtdPeter Lee Brown Peter L Brown & Associates Pty LtdSimon Jeremy Cooling Marsh Pty LtdPeter John Dodds Gow-Gates Insurance Brokers Pty LtdAnthony J McBride Marsh Pty LtdIan M Parisi Exchange Insurance Brokers Pty LtdJeffrey Raymond Smith Aon Risk Services – SydneySECRETARYSue UptonNational Insurance Brokers AssociationDIVISIONAL BOARD REPRESENTATIVE Paul Frank Goddard Macey Insurance Brokers Pty Ltd

NORTHERN TERRITORY

Brett HaganInsurance Australia Broking Pty LtdMichael HearnHeath Lambert Australia Group

QUEENSLAND

CHAIRMANPeter John FornoAon Risk ServicesDean BrumbyAustcover Pty LtdBen Hastie Australian European Insurance (Brokers) Pty LtdRay WindsorAustcover Pty Ltd

SECRETARYJulianne Foley

DIVISIONAL ASSISTANTAnn E PioroAnn E Pioro Insurance Education ConsultancyDIVISIONAL BOARD REPRESENTATIVEDavid Colin HarrisPremier Auspac Group

BOARD COMMITTEES AND SUB-COMMITTEES DIVISIONAL COMMITTEES

SOUTH AUSTRALIA

CHAIRMANCheryl Lynne RichardsonMarsh Pty Ltd – AdelaideVICE CHAIRMANJohn L HeathWebster Hyde Heath Insurance BrokersRobert Williams Carlier Cowden (SA) Pty LtdRobert J Day OAMPS Insurance Brokers LtdGeoffrey Ellis Ellis Insurance Brokers Pty LtdGiovanni J Marini IC Frith & Associates Pty LtdDianne PhelanBJS Insurance Brokers Pty LtdJohn Polkinghorne HLG Australasia (SA) Pty LtdDIVISIONAL BOARD REPRESENTATIVEMichael Anthony DonnellyDonnelly Insurance Brokers Pty LtdYOUNG PROFESSIONALS REPRESENTATIVENicole Jose Western United Financial Services (WA)Pty Ltd

TASMANIA

CHAIRMANLindsay Charles WilcoxMarsh Pty Ltd – HobartGrant Scott Butters BGA Insurance BrokersRobert Clark Aon Risk Services – HobartNigel Clutterbuck ANCA Insurance BrokersIan P Goninon Bugg Goninon Pty LtdGregory George Hay McKillop Insurance Brokers Pty LtdRobert B Taylor Marsh Pty Ltd – Hobart

VICTORIA

CHAIRMANPeter D HazellAon Risk Services – MelbourneVICE CHAIRMANSteven Paul HillOAMPS Insurance Brokers LtdBenjamin Goodall Griffiths Goodall Insurance Brokers Pty LtdJim Malady Freeman McMurrick Pty LtdAmanda Smith Philp Newby & Owen Pty LtdJohn Paul WhitbreadWhitbread Insurance BrokersDIVISIONAL BOARD REPRESENTATIVEJoseph Goodall Griffiths Goodall Insurance Brokers Pty Ltd

WESTERN AUSTRALIA

CHAIRMANBrett WatermanWestern United Financial Services (WA)Pty LtdVICE CHAIRMANHugh W SargantWillis Australia Limited (WA)Michael Blackman Aon Risk Services – PerthKenneth John Cook Trident Insurance Group Pty LtdCon Manetas Centro Group Pty LtdDavid Leslie Newton Westminster Broking HouseGraham Noel Reynolds Jardine Lloyd Thompson Pty Ltd (Perth)SECRETARYAnthony PinnegarAon Risk Services – PerthDIVISIONAL BOARD REPRESENTATIVEAlan Robert BishopElkington Bishop Molineaux InsuranceBrokers Pty Ltd

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COMMITTEES | 2004 AWARD WINNERS

AWARD WINNERSNIBA GENERAL INSURER OF THE YEAR

QBE Mercantile Mutual

LEX McKEOWN TROPHYAlan Bishop

Elkington Bishop Molineaux InsuranceBrokers Pty Ltd

For outstanding contribution to NIBA, the industry and the community in the

current year

WARREN TICKLE MEMORIAL AWARDAmanda Smith

Philp Newby & Owen Pty Ltd

Sponsored by Vero for a broker under 30who has academic achievements and

whose professional standing is attested by references from fellow brokers,

insurers and clients.

SYDNEYLevel 18, 111 Pacific Hwy North Sydney NSW 2060

Phone +61 2 9964 9400 or 1800 004 306 Fax +61 2 9964 9332

MELBOURNEPO Box 265

Brunswick VIC 3056Phone 1800 004 306Fax +61 3 9386 2866