City of Yakima City of Yakima Finance Finance DepartmentDepartment

Presentation to the Presentation to the

Budget Strategy TeamBudget Strategy Team

February 25, 2005February 25, 2005

FinanceFinanceFinance DirectorFinance Director

Rita AnsonRita Anson

Financial Services

Cindy Epperson

Treasury Services OfficerTim Jensen

Administrative Assistant

Kathy Miles

Information Services

Rick Pettyjohn

Utility ServicesPete Hobbs

Finance DepartmentFinance Department

Internal ControlsInternal Controls AccountingAccounting BudgetingBudgeting TreasuryTreasury Additional Additional

Support ServicesSupport Services Special ProjectsSpecial Projects

Data ProcessingData Processing Publications & Publications &

Graphics ServicesGraphics Services Copy CenterCopy Center Utility Account Utility Account

ServicesServices Utility Field ServicesUtility Field Services

What we do…What we do…

Finance DepartmentFinance Department

Percent of General Government – 2005 Budget:Percent of General Government – 2005 Budget:

Financial Services / Treasury $1,131,766 - 2.3% Financial Services / Treasury $1,131,766 - 2.3%

Information Systems $2,431,616 - 4.9% Information Systems $2,431,616 - 4.9%

Utility Services $907,597 - 1.8%Utility Services $907,597 - 1.8%

GeneralGovernmentFinancialServicesInformationSystemsUtilityServcies

Finance DepartmentFinance Department

Accountability – RCW Accountability – RCW 43.09.20043.09.200 Public trustPublic trust Fiduciary responsibilityFiduciary responsibility Regulated by State AuditorRegulated by State Auditor

GASB (Governmental GASB (Governmental Accounting Standards Accounting Standards Board)Board)

GAAP (Generally GAAP (Generally Accepted Accounting Accepted Accounting Principles)Principles)

Eligibility for grants & loansEligibility for grants & loans Bond ratingsBond ratings Federal Guidelines – U.S. Federal Guidelines – U.S.

Office of Management and Office of Management and Budget Circular A-133Budget Circular A-133

Numerous RCW’s & YMC’sNumerous RCW’s & YMC’s Best Business PracticeBest Business Practice

EfficiencyEfficiency Public SafetyPublic Safety Customer ServiceCustomer Service

Why we do what we do…

What’s at RiskWhat’s at Risk

City’s Financial StabilityCity’s Financial Stability Ability to issue debtAbility to issue debt Safeguarding of assetsSafeguarding of assets

CredibilityCredibility Monetary Monetary

Consequences / Consequences / PenaltiesPenalties

Criminal ChargesCriminal Charges Professional Professional

CertificationCertification Customer ServiceCustomer Service Public SafetyPublic Safety

Financial ServicesFinancial Services Internal ControlsInternal Controls AccountingAccounting

Accounts Payable Accounts Payable Accounts ReceivableAccounts Receivable Payroll Payroll Revenue Collection Revenue Collection Records ManagementRecords Management Financial Analysis & Financial Analysis &

ReportingReporting Grant ManagementGrant Management

BudgetingBudgeting Budget PreparationBudget Preparation AppropriationsAppropriations

TreasuryTreasury Security of FundsSecurity of Funds Bond AdministrationBond Administration InvestmentsInvestments Banking / Cash Banking / Cash

ManagementManagement Additional Support Additional Support

ServicesServices Special ProjectsSpecial Projects

Financial Services StaffFinancial Services Staff 1 Manager1 Manager 1 Treasury Services 1 Treasury Services

OfficerOfficer 3 Accountants*3 Accountants* 1 Payroll Officer1 Payroll Officer 1 Financial Services 1 Financial Services

Technician – PayrollTechnician – Payroll 1 Administrative 1 Administrative

AssistantAssistant

5 Financial Services 5 Financial Services SpecialistsSpecialists 3 Accounts Payable3 Accounts Payable 1 Accounts Receivable1 Accounts Receivable 1 Lead Cashier1 Lead Cashier

2 Cashiers2 Cashiers

15 Total Staff15 Total Staff

*4th Accountant in Community & Economic Development (CED) who is funded by CED/HUD programs

Internal ControlsInternal Controls

Internal Control systems are methods and procedures Internal Control systems are methods and procedures put in place to ensure an organizations objectives are put in place to ensure an organizations objectives are

metmet

Administrative Controls:Administrative Controls: Management authorizes transactions for appropriate activitiesManagement authorizes transactions for appropriate activities

Accounting Controls :Accounting Controls : Safeguarding assets (non-cash as well as cash)Safeguarding assets (non-cash as well as cash) Reliability of financial recordsReliability of financial records

Accounts Payable Accounts Payable

Accounts Payable services may Accounts Payable services may originate in other departmentsoriginate in other departments

8268 vendors – new ones added daily8268 vendors – new ones added daily 2004 statistics – actual:2004 statistics – actual:

14,450 Checks14,450 Checks 29,060 Vouchers – may have over 250 hand 29,060 Vouchers – may have over 250 hand

keyed bills on one voucher (i.e. Pacific keyed bills on one voucher (i.e. Pacific Power, phone bills & Cascade Natural Gas)Power, phone bills & Cascade Natural Gas)

$46,418,600 Claims paid$46,418,600 Claims paid

Accounts ReceivableAccounts Receivable

Central Billing – City wide miscellaneous Central Billing – City wide miscellaneous items that do not have their own billing items that do not have their own billing systemssystems Parking & Business Improvement Area (PBIA) Parking & Business Improvement Area (PBIA)

assessmentsassessments Fire alarm monitorsFire alarm monitors Water/Wastewater invoices and contractsWater/Wastewater invoices and contracts Gambling taxesGambling taxes 3,336 invoices - for a total of $4 million in 20043,336 invoices - for a total of $4 million in 2004 Other – as neededOther – as needed

PayrollPayroll

Payroll originates in operating departmentsPayroll originates in operating departments Division TimekeepersDivision Timekeepers

Payroll responsibilities:Payroll responsibilities: Produce payroll for an average of 750 employees per month Produce payroll for an average of 750 employees per month Issue approximately 9,700 checks annually ($46 million)Issue approximately 9,700 checks annually ($46 million) 7 different bargaining units each with different rules7 different bargaining units each with different rules Maintain accurate earnings & deductions records for all Maintain accurate earnings & deductions records for all

employeesemployees Oversee maintenance of & enhancements to Payroll Oversee maintenance of & enhancements to Payroll

computer systemcomputer system Ensure accuracy of data and system calculationsEnsure accuracy of data and system calculations External ReportingExternal Reporting

Revenue CollectionRevenue Collection

Bank Accounts / DepositsBank Accounts / Deposits Satellite transmittals (Golf course/pools)Satellite transmittals (Golf course/pools)

LID CollectionLID Collection Cashiers:Cashiers:

Utility BillingsUtility Billings Parking Ticket Collection/AdministrationParking Ticket Collection/Administration Transit passesTransit passes Dog LicensesDog Licenses City-wide Mail Services City-wide Mail Services

Records ManagementRecords Management

Records must be managed per RCW 40.14Records must be managed per RCW 40.14 Records Access - Required (RCW 42.17)Records Access - Required (RCW 42.17) Destruction of records – Regulated (WAC 434-Destruction of records – Regulated (WAC 434-

640)640) Length of Records RetentionLength of Records Retention

Minimum three to sixty years, depending upon Minimum three to sixty years, depending upon records (RCW 40.14.070)records (RCW 40.14.070)

Over 850 boxes/binders currently in storage for Over 850 boxes/binders currently in storage for Finance aloneFinance alone

Financial Analysis & Financial Analysis & ReportingReporting Comprehensive Annual Comprehensive Annual

Financial Report (CAFR)Financial Report (CAFR) State AuditsState Audits

State Compliance with and State Compliance with and Federal LawFederal Law

Budgeting, Accounting and Budgeting, Accounting and Reporting System (BARS)Reporting System (BARS)

Government Accounting Government Accounting Standards Board (GASB) Standards Board (GASB) RequirementsRequirements

Other Compliance:Other Compliance: Policies and ProceduresPolicies and Procedures GAAPGAAP

Periodic Reports to Periodic Reports to CouncilCouncil Accounts Receivable Accounts Receivable

Status ReportStatus Report Treasurers ReportTreasurers Report Revenue and Revenue and

Expenditure ReportExpenditure Report Numerous other reportsNumerous other reports

Grant ManagementGrant Management

Compile and audit supporting Compile and audit supporting documentation to bill Federal and State documentation to bill Federal and State grantsgrants Maintain detailed records of expenditures and Maintain detailed records of expenditures and

reimbursements, by projectreimbursements, by project

Must be managed in accordance with Must be managed in accordance with rules set forth in OMB circulars A-133 and rules set forth in OMB circulars A-133 and A-87 and the grant documentationA-87 and the grant documentation

Annual report of total Grant funds spent Annual report of total Grant funds spent

BudgetingBudgeting Budget PreparationBudget Preparation

Coordinate and administer Coordinate and administer Department budget Department budget preparation and review preparation and review processprocess

Budget ForecastBudget Forecast Preliminary BudgetPreliminary Budget Budget Wrap-upBudget Wrap-up Contingency Budget Contingency Budget

Reduction PlanReduction Plan Support to Council, City Support to Council, City

Administration and all City Administration and all City departments, divisions, and departments, divisions, and affiliatesaffiliates

Budget AdministrationBudget Administration AppropriationsAppropriations Monitor and modify Monitor and modify

throughout the year, as throughout the year, as neededneeded

Interaction with Interaction with Outside AgenciesOutside Agencies

Treasury ServicesTreasury Services

Security of FundsSecurity of Funds Debt AdministrationDebt Administration Investments Investments Banking / Cash ManagementBanking / Cash Management

Security of FundsSecurity of Funds

Maintenance of Internal Control Maintenance of Internal Control SystemSystem Segregation of duties Segregation of duties Implement and maintain sound cash Implement and maintain sound cash

handling procedureshandling procedures Administer and control all City cash flowAdminister and control all City cash flow

Account for and control cash received from Account for and control cash received from satellite facilitiessatellite facilities

Debt AdministrationDebt Administration

Line of CreditLine of Credit Issue BondsIssue Bonds

Refinance Refinance $16 million in the last 2.5 $16 million in the last 2.5

yearsyears New Bond IssuesNew Bond Issues

$32 million in last 2.5 $32 million in last 2.5 yearsyears

$6.9 million HUD Section $6.9 million HUD Section 108 Loans108 Loans

$1 million in Capital Leases $1 million in Capital Leases – Master Lease Agreement– Master Lease Agreement

Debt Debt AdministrationAdministration

Lease Lease AgreementsAgreements

SEC DisclosureSEC Disclosure IRS Arbitrage IRS Arbitrage

ComplianceCompliance

InvestmentsInvestments

Investment Policy:Investment Policy:Conforms to State LawConforms to State Law

5 year maximum maturity5 year maximum maturityFixed income instruments only, no stocksFixed income instruments only, no stocks

Goals:Goals:SafetySafety

LiquidityLiquidityReturnReturn

Investments are restricted by State Investments are restricted by State Law (RCW’s 35.39 and 39.59)Law (RCW’s 35.39 and 39.59)

Banking / Cash Banking / Cash ManagementManagement

About 175 electronic transactions per yearAbout 175 electronic transactions per year Approximately $15 million in electronic Approximately $15 million in electronic

payments (debt service, payroll taxes, etc) payments (debt service, payroll taxes, etc) Approximately $25 million in electronic revenue Approximately $25 million in electronic revenue

receivedreceived Treasury is responsible for fraud detection Treasury is responsible for fraud detection

and prevention on all City checking and prevention on all City checking accountsaccounts

NOTE: Activity in each major bank account is NOTE: Activity in each major bank account is reviewed dailyreviewed daily

Other Division Other Division ResponsibilitiesResponsibilities

Insurance Policy AdministrationInsurance Policy Administration Police/Fire Pension BoardPolice/Fire Pension Board Employee Insurance BoardEmployee Insurance Board Support to all Departments / Divisions Support to all Departments / Divisions

CitywideCitywide Support to Affiliated OrganizationsSupport to Affiliated Organizations Administrative and Budget Responsibilities Administrative and Budget Responsibilities

for Miscellaneous Itemsfor Miscellaneous Items

Special ProjectsSpecial Projects Legislative IssuesLegislative Issues Staff Support to CouncilStaff Support to Council Financial Analysis of External ProposalsFinancial Analysis of External Proposals Financial Analysis and/or Implementation Financial Analysis and/or Implementation

of Internal City Proposalsof Internal City Proposals Utility Customer Services Systems Utility Customer Services Systems

ProjectProject Interlocal Agreement with CountyInterlocal Agreement with County Response to Public Disclosure RequestsResponse to Public Disclosure Requests Public EducationPublic Education Implementation of New/Modified Implementation of New/Modified

RegulationsRegulations

Cost Cost Containment/ReductionsContainment/Reductions

Past Reductions:Past Reductions: StaffStaff

Cashier (1.5 FTE)Cashier (1.5 FTE) Accounting Technician (1 FTE)Accounting Technician (1 FTE)

Outside AgenciesOutside Agencies Yakima County Development Association (YCDA)Yakima County Development Association (YCDA) Chamber of CommerceChamber of Commerce 44thth of July Committee of July Committee Allied Arts VanAllied Arts Van Salvation Army – Milroy ParkSalvation Army – Milroy Park Retired Senior Volunteer Program (RSVP)Retired Senior Volunteer Program (RSVP)

ChallengesChallenges

CPE Requirements (for CPA’s)CPE Requirements (for CPA’s) Finalize implementation of new Budget SystemFinalize implementation of new Budget System 2004 year end closing and Financial Statement 2004 year end closing and Financial Statement

Preparation – due May 30, 2005Preparation – due May 30, 2005 Complete implementation of GASB #34Complete implementation of GASB #34 Update 6 year Capital Facilities Plan – due 2006Update 6 year Capital Facilities Plan – due 2006 Review/analyze all major revenue sourcesReview/analyze all major revenue sources Review/update all Financial related corporate policiesReview/update all Financial related corporate policies Review/update all Banking contracts and servicesReview/update all Banking contracts and services Review new Arbitrage and Yield Restriction Review new Arbitrage and Yield Restriction

RegulationsRegulations

Information SystemsInformation Systems

The mission of Information Systems is The mission of Information Systems is to assist all departments of the City to assist all departments of the City

of Yakima to efficiently and of Yakima to efficiently and effectively collect, manage, and effectively collect, manage, and

communicate information in all forms communicate information in all forms through properly applied through properly applied

methodologies, technologies and methodologies, technologies and servicesservices

Information SystemsInformation Systems

Data ProcessingData Processing Publications & Graphics Services Publications & Graphics Services Copy CenterCopy Center

Information Systems StaffInformation Systems Staff

Staff Total - 20Staff Total - 20 1 Manager1 Manager 7 Systems Design & Programming Analyst7 Systems Design & Programming Analyst 1 Networking & Security Analyst1 Networking & Security Analyst 2 Geographical Information Systems Staff2 Geographical Information Systems Staff 2 Computer Operations Technicians2 Computer Operations Technicians 5 Client Services Technicians5 Client Services Technicians 1 Publications & Graphics Specialist1 Publications & Graphics Specialist 1 Print Shop Operator1 Print Shop Operator

1985 – 20051985 – 2005

19851985

Staff – 12Staff – 12 Annual Budget - $940,635Annual Budget - $940,635

5.34% of General Government5.34% of General Government 2.39% of Total City 2.39% of Total City

ExpendituresExpenditures 2.30% of Total City Staff2.30% of Total City Staff

20052005

Staff – 20Staff – 20 Annual Budget - $2,431,616Annual Budget - $2,431,616

4.92% of General Government4.92% of General Government 1.66% of Total City 1.66% of Total City

ExpendituresExpenditures 2.88% of Total City Staff2.88% of Total City Staff

Comparisons – Staff/BudgetComparisons – Staff/Budget

1985 – 1985 – 20052005

19851985 20052005

Server Server ComputersComputers

11 6 Major Servers6 Major Servers

10+ Smaller Servers10+ Smaller Servers

Client ComputersClient Computers NoneNone 600 PC’s600 PC’s

20+ GPS 20+ GPS ModemsModems

50 Mobile PDA’s50 Mobile PDA’s

50 Mobile Computers 50 Mobile Computers w/GPSw/GPS

PrintersPrinters 11 100+ Printers, Scanners, Plotters, Fax, etc.100+ Printers, Scanners, Plotters, Fax, etc.

NetworkNetwork 15 Hardwired ASCI 15 Hardwired ASCI Terminals @ 4800 Terminals @ 4800 bpsbps

Citywide including copper wire, optical Citywide including copper wire, optical fiber, leased lines, network services, spread fiber, leased lines, network services, spread spectrum radio, 450 mhz radio, spectrum radio, 450 mhz radio, WACIC/NCIC, internet @ speeds up to 10 WACIC/NCIC, internet @ speeds up to 10 gigabit per secondgigabit per second

Remote LocationsRemote Locations NoneNone 1616

ApplicationsApplications 33 Approximately 60Approximately 60

VendorsVendors 11 4040

Security Security ConcernsConcerns

MinimalMinimal ConstantConstant

Comparisons - Comparisons - WorkloadWorkload

Data ProcessingData Processing

Business SystemsBusiness Systems Automated Inventory & Maintenance Automated Inventory & Maintenance

Management System (AIMMS)Management System (AIMMS) Public Safety SystemsPublic Safety Systems Geographical Information SystemGeographical Information System Client Services SupportClient Services Support Computer OperationsComputer Operations

Business SystemsBusiness Systems Finance/General LedgerFinance/General Ledger Budget PreparationBudget Preparation PayrollPayroll Utility Billing/Customer Utility Billing/Customer

ServiceService Accounts ReceivableAccounts Receivable Building PermitsBuilding Permits Parks SchedulingParks Scheduling Cemetery TrackingCemetery Tracking City Web SiteCity Web Site

Business LicenseBusiness License CashieringCashiering Complaint TrackingComplaint Tracking Animal ControlAnimal Control Parking CitationsParking Citations Fixed Asset SystemFixed Asset System Local Improvement DistrictLocal Improvement District

Automated Inventory & Automated Inventory & Maintenance Management Maintenance Management SystemSystem

Work Order ManagementWork Order Management Equipment TrackingEquipment Tracking Inventory ManagementInventory Management PurchasingPurchasing Accounts PayableAccounts Payable Cost AccountingCost Accounting

Public Safety SystemsPublic Safety Systems Police & Fire Police & Fire

Dispatch / 911Dispatch / 911 Police RecordsPolice Records GeofileGeofile Master Name IndexMaster Name Index Jail ManagementJail Management Mobile Data Mobile Data

ComputersComputers Patrol Car VideoPatrol Car Video

WACIC / NCICWACIC / NCIC Prosecutors Case Prosecutors Case

ManagementManagement Probation Probation

ManagementManagement Document ImagingDocument Imaging Photo ImagingPhoto Imaging Crime AnalysisCrime Analysis Fire RecordsFire Records

Geographical Information Geographical Information Systems (GIS)Systems (GIS)

Base Map SupportBase Map Support AVL / GPS / SurveyingAVL / GPS / Surveying Computer Aided Computer Aided

Dispatch Mapping Dispatch Mapping (County-wide)(County-wide)

Utility MappingUtility Mapping PlanningPlanning Crime / Incident AnalysisCrime / Incident Analysis

Pre-fire PlansPre-fire Plans Arial Arial

PhotographyPhotography Ground ControlGround Control Community Base Community Base

StationStation Special ProjectsSpecial Projects

Client Services SupportClient Services Support

Information Information TechnologyTechnology

Help DeskHelp Desk Data Data

Communications Communications NetworkNetwork

Mobile Wireless Data Mobile Wireless Data NetworkNetwork

Voice Over IP (VOIP)Voice Over IP (VOIP) SecuritySecurity

Email FilteringEmail Filtering Web ManagementWeb Management Office AutomationOffice Automation Installation & Installation &

Support of PC’s, Support of PC’s, Workstations, Workstations, Peripheral Peripheral EquipmentEquipment

Personal Productivity Personal Productivity ToolsTools

Computer OperationsComputer Operations

City & Public Safety City & Public Safety Server SupportServer Support

Computer Room Computer Room SupportSupport

Information Backup Information Backup & Archiving& Archiving

Application Application System System OperationsOperations

Data EntryData Entry Office SupportOffice Support

Copy CenterCopy Center

High Speed/Volume Printing & High Speed/Volume Printing & CopyingCopying

Offset PrintingOffset Printing Pre-Press ServicesPre-Press Services Post-Press ServicesPost-Press Services Mail RoomMail Room Convenience CopiersConvenience Copiers

Publications & GraphicsPublications & Graphics

Web Site GraphicsWeb Site Graphics Forms Design & ManagementForms Design & Management Large Document Development & Large Document Development &

ManagementManagement Presentation GraphicsPresentation Graphics Digital Document DevelopmentDigital Document Development

Regionalization ProjectsRegionalization Projects

Computer Aided Computer Aided DispatchDispatch

Safety Net Safety Net Automated Automated Records Exchange Records Exchange (SNARE)(SNARE)

Law Enforcement Law Enforcement Information Information Exchange (LINX)Exchange (LINX)

Fire RecordsFire Records

ProbationProbation Data CommunicationsData Communications Mobile CommunicationsMobile Communications GIS / Arial PhotographyGIS / Arial Photography

Special ProjectsSpecial Projects SNARE / LINXSNARE / LINX Optical FiberOptical Fiber Patrol Car VideoPatrol Car Video Mobile Wireless Data Mobile Wireless Data

NetworkNetwork 802.11 High Speed 802.11 High Speed

WirelessWireless SurveillanceSurveillance Development Development

EnvironmentEnvironment Windows ServersWindows Servers Public Works AVLPublic Works AVL

Fiber OpticsFiber Optics Security UpdatesSecurity Updates Digital Agenda / Digital Agenda /

Document ImagingDocument Imaging Web ManagementWeb Management Web Site UpgradeWeb Site Upgrade Publications & GraphicsPublications & Graphics Litigation SupportLitigation Support Customer Service Customer Service

SystemSystem Online InventoryOnline Inventory

Contingencies / Contingencies / ReductionsReductions

Extending Equipment Replacement Extending Equipment Replacement CyclesCycles

Eliminating Maintenance ContractsEliminating Maintenance Contracts PrivatizationPrivatization RegionalizationRegionalization Staff ReductionStaff Reduction Budget reductions often require Budget reductions often require

increased technology demandsincreased technology demands

ChallengesChallenges

Vendor Vendor Consolidation & Consolidation & DisarrayDisarray DatabaseDatabase SoftwareSoftware HardwareHardware TelecommunicationsTelecommunications

Technology Life Technology Life SpansSpans

Breadth of Breadth of TechnologyTechnology

Breadth of Breadth of ResponsibilityResponsibility

Level of Level of ResponsibilityResponsibility

Heightened Heightened ExpectationsExpectations

Utility ServicesUtility Services

Without our meter reading and billing services, Without our meter reading and billing services, the Utility Divisions (Water, Irrigation, the Utility Divisions (Water, Irrigation, Wastewater and Refuse) would not have Wastewater and Refuse) would not have funds to operate. We are the Customer funds to operate. We are the Customer Service Division for all Utility accounts.Service Division for all Utility accounts.

Why we do what we do…

Utility Services Staff Utility Services Staff LevelsLevels

Number of Staff – 12Number of Staff – 12 ManagerManager SupervisorSupervisor

Schedules ReadingsSchedules Readings Handles BillingHandles Billing

5 Water Service 5 Water Service Specialists Specialists

3 Meter Readers3 Meter Readers 1 Cut in/out Service1 Cut in/out Service 1 Delinquent Accounts1 Delinquent Accounts

5 Utility Service 5 Utility Service Representatives Representatives (Office)(Office)

5 Cross-trained5 Cross-trained– 1 Bilingual1 Bilingual

Service Customer Service Customer AccountsAccounts

Service Accounts for:Service Accounts for:

WaterWater IrrigationIrrigation

SewerSewer RefuseRefuse

Utility ServicesUtility Services

2005 Budget -$900,0002005 Budget -$900,000 Rate SupportedRate Supported

Account ServicesAccount Services New ServicesNew Services BillingBilling CollectionsCollections Field ServicesField Services

Special ProjectsSpecial Projects Answer Customer Answer Customer

QuestionsQuestions Coordinate Customer Coordinate Customer

Service with Utility Service with Utility Operation DivisionsOperation Divisions

Ring bell for service!

Account ServicesAccount Services

Answer 6,000 calls per monthAnswer 6,000 calls per month Start 7,000 accounts per yearStart 7,000 accounts per year Bill 27,000 accounts every 2 monthsBill 27,000 accounts every 2 months Bill approximately $25,000,000 in Bill approximately $25,000,000 in

20052005

Field ServicesField Services

Read 20,000 meters every 2 monthsRead 20,000 meters every 2 months Replace 700 water meters per yearReplace 700 water meters per year Cut in/cut out at customer requestCut in/cut out at customer request Emergency cut outsEmergency cut outs Delinquent cut outsDelinquent cut outs Trim foliageTrim foliage

Increases: 1985-2005Increases: 1985-2005

0

20000

40000

60000

80000

100000

120000

140000

160000

Population MeterReads

Bills PhoneCalls

19852005

Special ProjectsSpecial Projects

Review/update all policies and Review/update all policies and procedures to improve service to procedures to improve service to both internal and external customersboth internal and external customers

Account Records ReviewAccount Records Review Development of bid specifications for Development of bid specifications for

new Utility Service Systemnew Utility Service System

Technology IssuesTechnology Issues

Billing system was written in 1987Billing system was written in 1987 Meter reading system is over 10 years oldMeter reading system is over 10 years old New system implementation projectNew system implementation project

Enhance functionalityEnhance functionality Provide additional customer optionsProvide additional customer options Improve system / operation efficienciesImprove system / operation efficiencies All data in one location –All data in one location –

accessible by all City Divisionsaccessible by all City Divisions