2006 04 05 introducing kpg the power to deliver en
DESCRIPTION
2006-04-05 Introducing KPG [ASEAN Posts - Association of Southeast Asian Nations]The power to deliverTRANSCRIPT
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
THE POVTHE POV VER TO DELIVERVER TO DELIVER
INTRODUCING…INTRODUCING…
KPGKPG
A strategic opportunity to Protectand Grow Volumes, Revenue and Market sharein the international express market.
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
Who is KPG?Who is KPG?Founding Partners
• KPG was formed in Jul 2002
• A collective name.
IntroductionIntroduction
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
Our Vision…Our Vision…MissionMission
To be the leading express and parcels network primarily in the Asia Pacific Region, providing our customers with reliable and innovative high value services.
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
Premium
Price
Competitive
Price
EMS perceived as faster ‘postal’ service NOT a CourierEMS perceived as faster ‘postal’ service NOT a Courier
Premium offerings
Basic offerings
Source: Australia Post Commissioned Research 2004
TargetTarget
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
Future?Future?PastPast
'1999' '2000' '2001' '2002' '2003' '2004' '2005' '2006' '2007' '2008' '2009' '2010'
What does the future hold for us in this market segment?What does the future hold for us in this market segment?V
olu
me
• Total international express market is growing – particularly Asia/Pac
Total MarketTotal Market
KPGKPG
ContinueBusinessAs Usual
Market LaunchMarket Launch
Note: Chart for illustrative purposes only – Not to scale
• Our market share has declined despite market growth• Market expected to continue to grow• Without changing what we do – can expect continued decline• As part of KPG you can arrest the decline and take back share
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
We deliver to Delivery Points in Region
Which combine Post code Combinations
We operate Retail Locations
Our Strength…Our Strength…
8 billion
261 million
142,000
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
Our OpportunityOur Opportunity – – What does the Research tell us?What does the Research tell us?
• Competitors enjoy higher margins for SME & low volume users
• Research revealed opportunity for growth if Posts offer:
• Pick-up options
• Guaranteed date-certain delivery
• Value for money competitive pricing
• Item tracking in-transit and proof of delivery
Source: Australia Post Commissioned Research 2004
KPG makes these features a reality
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
The lack of integration between Postal networks has allowed competitors to flourish KPG Post
(Originating – Pick Up)
KPG Post(Originating)
Airline KPG Post(Destination)
KPG Post(Destination)
KPG Alliance – Making many networks one integrated network
Customer
Sender End to End Network Addressee
Seamless + In-Transit Tracked + Fast + Tracked Delivery + Guaranteed + Reliable
Inconsistent Services + No Guarantee + Reliability Issues
Customer Integrator Integrator Integrator and Airline
Integrator Integrator
Integrators – Seamless End to End Networks (Mostly)
How our networks compare on an integrated Customer experienceHow our networks compare on an integrated Customer experience
Preparation Lodgement Processing Line Haul Arrival Delivery
• Date-Certain Delivery at Postcode Level• Posts back up delivery with Guarantee• Enhanced Reliability• Operated as one integrated network
}Integrated,
Seamless & More Competitive
= Growth
Dest. Post Dest. Post
Posts Today – Separate Networks
Customer(Originating No Pick-Up)
Customer Orig. Post Airline
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
A Guaranteed ApproachA Guaranteed Approach
Our customers enjoy:
• Consistent reliability - GUARANTEED
• Full peace of mind through certainty of when their package will arrive to confirmation of when it has been delivered.
• Customer visibility at point of sale of expected delivery date for the whole of country
• Dynamically generated expected delivery date managing customer expectations
• User friendly access to guarantee calculator
• Visibility of planned transit
In the rare event of service delay:
• Full money back guarantee within 7 working days of making claim.
Will your customers find these features attractive?Will your customers find these features attractive?
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THE POVVER TO DELIVERTHE POVVER TO DELIVER End to End Service Operations ModelEnd to End Service Operations Model
$
Post Outlet
Home
Deliver MailPoint to Point
Origin Destination
Leg 1Acceptance to Export OE
Leg 3Import OE to Delivery
Leg 2Export OE to Import OE
H
I
AcceptanceSell ProductOutward
Processing
Packaging
InwardProcessing
CBA FD E
Deliveryprocessing
G
UPUKPG
Our Point of DifferenceOur Point of Difference
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THE POVVER TO DELIVERTHE POVVER TO DELIVERTHE POVVER TO DELIVERTHE POVVER TO DELIVER
Postcode Pairs Database supports Postcode Pairs Database supports Delivery Date CalculatorDelivery Date Calculator
1. From
2. To
3. Date
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
Postcode Pairs Database supports Postcode Pairs Database supports Delivery Date CalculatorDelivery Date Calculator
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
High Network High Network PerformancePerformance
High Track and TraceHigh Track and Trace
Reliable Reliable ServiceService
VisibilityVisibility
Peace of MindPeace of Mind
KPG Network – A strategy to win customersKPG Network – A strategy to win customers
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
Current StatusCurrent Status::
- KPG launched Day Certain Guaranteed EMS - KPG launched Day Certain Guaranteed EMS Service since July 2005.Service since July 2005.
- KPG members have been enjoying further - KPG members have been enjoying further growth after the launch.growth after the launch.
- KPG has been continuously improving each KPG has been continuously improving each networks and operations on a weekly basis.networks and operations on a weekly basis.
Next Step:Next Step:
- KPG wishes to expand this network.- KPG wishes to expand this network.
- KPG wishes to start dialogue with other posts - KPG wishes to start dialogue with other posts which are interested in our projects.which are interested in our projects.
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
Share operational knowledge/capability through frequent diagnostics Optimise Network Share market intelligence Enhanced reputation
The Benefits of KPGThe Benefits of KPG
Grow OutboundRevenue
Grow Market Share
GrowInbound Revenue
Share IT capability
Other Benefits
KPG - THE POV VER TO DELIVER
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THE POVVER TO DELIVERTHE POVVER TO DELIVER
Thank youThank you
Shuji OBUShuji OBUChairman of Board of Directors Chairman of Board of Directors
KPGKPG