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The ASQ Quality Body of Knowledge

(Q-BoK)

Pradip V. Mehta, P.E.Fellow, American Society for Quality

ASQ as a Knowledge Enterprise

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Presentation Objectives:

• Define the ASQ Q-BoK.• Describe why the ASQ Q-BoK exists

and discuss its contents.• Walk down a sampling of the

numerous paths within the Q-BoK.• Provide an overall increase in ASQ

members’ awareness and knowledge of the ASQ Q-BoK.

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ASQ as a Knowledge Enterprise

A ‘body of knowledge’ is the sum of generally accepted knowledge on a specific subject.

Knowledge Generation: a Continuum

What is a “Body of Knowledge?”

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ASQ as a Knowledge Enterprise

To help feed the knowledge and professional development needs of the quality community.

Why does the Q-BoK exist?

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ASQ Q-BoK Contents

ASQ’s Quality Body of Knowledge contains…

• Practical and academic content and data useful in defining, achieving, measuring, controlling and improving quality.

• Quality historical facts and philosophies.• Useful tutorials, tools and technologies

generally accepted by quality professionals and practitioners.

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ASQ as a Knowledge Enterprise

ASQ Content

Publications (Standards, Books,

Journals)

ASQ Courses, Conferences,

Papers

Quality Progress

ASQ Certifications

Section and Division content

Body of Knowledge Current Delivery Channels

Quality BoKOther quality

content sources

Here’s how it rolls up…

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ASQ’s Quality Body of Knowledge provides…

…valuable ideas and practical insights, theory and application for use by individuals, groups, business units/enterprises and entire communities.

ASQ as a Knowledge Enterprise

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Accessing the ASQ Q-BoK

Let’s go there…

Go to the Web:

http://www.asq.org

Then, click on the link:

“Learn About Quality”

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Envisioning ASQ as a Knowledge Enterprise

“Learn About Quality”

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“Brand new to quality”

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Let’s look closer

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A Closer Look

•How Does ASQ Define Quality? •Basic Concepts:Terms and techniques used by quality professionals. •Glossary:Terms and techniques used by quality professionals.

•Quality Tools:Some ways to start applying quality principles to your work. •Organization-Wide Approaches:How companies make quality a priority. •People Create Quality:How to keep people working to embrace quality. •Using Data:Getting a handle on the processes and situations in your workplace. •Specific Applications:How quality has made a difference for people and organizations. •Making a Case for Quality:A guide to advocating for quality in your workplace. •A Short History of Quality:How the concepts and processes of quality have evolved from the craft guilds of medieval Europe to the workplaces of today.

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Select “Basic Concepts”

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Let’s look at quality history

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Let’s back up

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…and go to the “Glossary”

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A place to start… “A”

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Back up again and select “Problem Solving”

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Click on “cause-and-effect diagrams”

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To access more tools…Go back to the top and select the pull-down

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Let’s click the browser back button to go back to Problem Solving More

Tools

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Access the topic’s tutorial

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Click “Networking and Events”

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Back to “Basic Concepts”home.

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Click “Continuous Improvement”

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Click on “Six Sigma”

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Click on “DMAIC approach”

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ASQ Quality Information Center (QIC)

• http://qic.asq.org/All the articles published in QP since 1995

• http://www.asq.org/members/news/aqc/All articles from ASQ annual quality conferences since 1997

• http://www.asq.org/pub/All archived articles published before 2004 from ASQ’s other periodicals including Six Sigma Forum Magazine, QMJ, Journal of Quality Technology, Software Quality Professional, and The Journal for Quality and Participation

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ASQ as a Knowledge Enterprise

Questions?

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ASQ as a Knowledge Enterprise

Thank you!