©2006 by jochen kilgus, managing flow 1 a.starts with an individual reflection... b....followed by...
TRANSCRIPT
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A. Starts with an Individual Reflection...
B. ...followed by an Input on Change...
C. ...to be discussed in the Groups ...
D. ...and to be shared in the Plenary.
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A. Individual Reflection-Exercise
1. Which changes did you face during the last 5-10 years?(business or private)
2. Which of them - did you initialise? and which - have been imposed on you?
3. How would you describe your typical behaviour dealing with change?
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B. Input about Dealing with Change...
... and your task afterwards:
„Which similarities do you detect
between
the patterns / phases / characters presented
and
your personal reflections about your typical behaviour dealing with change?“
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B. Input about Dealing with Change...
...expect to get different typical patterns when dealing with change
I A typical pattern when the change is perceived as negative
II ... and one for changes that we consider to be positive. III A „Change house“ with four rooms and ...
IV ... four Characters (Sniff, Scurry, Hem + Haw) resembling different parts of us (=> “Who moved my Cheese“)
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I. Emotional Responses to Change perceived as Negative
adapted from: Elisabeth Kübler-Ross
time
1. Denial
„ There must be some mistake“
2. Anger
„Why me?“
3. Bargaining
„I want to make a deal“
4. Depression
„There is no deal“
5. Acceptance
„Letting go and open up for thenew situation“
Testing
emot
ion
al r
espo
nse
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II. Emotional Responses on Change perceived as positive
adapted from: D.Kelley + D.R. Connor
time
emot
ion
al r
espo
nse
3. Hopeful Realism(hope)
“There may still be goodaspects in the whole project“
4. Justified Optimism(trust)
5. Completion(satisfaction)
1. Blinded Optimism(certainty)
2. Informed Pessimism
(doubts)“It‘s not really
what I expected at the beginning“
Danger of resignation(private or public ~)
“Finally, Management will implement my ideas“
“The project is gainingmomentum into a positive direction“
“Implementation is nearly finished“
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adapted from: Claes Jansen
the contentment room the renewal room
the denial room the confusion room
* * I
* * I
III. The Change House - there is no „end point“ of change
direction is anti-clockwise => otherwise you are stuck!
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III. The Change House - with additional rooms ...
TheCompla-
cencyLounge
the contentment room the renewal room
the denial room the confusion room
* * I
* * I WrongDirection Door
The Dungeon of Denial
ParalysisPit
adapted from: Claes Jansen
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Based on the Based on the ##11 Bestselling BestsellingBusiness Book Business Book
IV.IV. THE CHEESE-THE CHEESE-EXPERIENCEEXPERIENCE
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Featuring Featuring ““Hem” & “Haw” and “Sniff” & “Scurry”Hem” & “Haw” and “Sniff” & “Scurry”
Characters Who Represent The PeopleCharacters Who Represent The PeopleWe All Work With and Live With EverydayWe All Work With and Live With Everyday
— — Including OurselvesIncluding Ourselves
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SNIFF?SNIFF?
Who can smell Who can smell change in the airchange in the air
SCURRY? SCURRY?
Who goes into Who goes into action immediatelyaction immediately
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HEM?HEM?
Who does not Who does not want to change.want to change.““It’s Not Fair!”It’s Not Fair!”
HAW?HAW?Who is startled Who is startled
by change, but thenby change, but then laughs at himself, laughs at himself,
changes and moves on changes and moves on to enjoy New Cheeseto enjoy New Cheese
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The Sniff, Scurry, Hem & Haw The Sniff, Scurry, Hem & Haw Parts of OurselvesParts of Ourselves
We may have a little bit of each of these We may have a little bit of each of these characters in us—which we can use to characters in us—which we can use to
help us deal with change.help us deal with change.
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Change HappensChange HappensThey Keep Moving the CheeseThey Keep Moving the Cheese
Anticipate ChangeAnticipate ChangeSmell The Cheese Often So YouSmell The Cheese Often So You
Know When It Is Getting OldKnow When It Is Getting Old
THE HANDWRITING THE HANDWRITING ON THE WALLON THE WALL
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Adapt To Change QuicklyAdapt To Change Quickly The Quicker You Let Go Of Old Cheese,The Quicker You Let Go Of Old Cheese, The Sooner You Can Enjoy New CheeseThe Sooner You Can Enjoy New Cheese
(Try to) Enjoy Change!(Try to) Enjoy Change!Savor The Adventure AndSavor The Adventure And
Enjoy The Taste Of New Cheese!Enjoy The Taste Of New Cheese!
Be Ready To Change QuicklyBe Ready To Change Quickly& Enjoy It, Again!& Enjoy It, Again!
They Keep Moving The CheeseThey Keep Moving The Cheese
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C. First discuss with your neighbour (~ 10 minutes)then within the group (~15 minutes):
Which similarities did YOU detect between the characters or phases dealing with change
and your personal reflection about your change patterns?
1. Denial
2. Anger
3. Bargaining
4. Depression
5. Acceptance
Testing
3. Hopeful Realism
4. Justified Optimism
5. Completion
1. Blinded Optimism
2. Informed Pessimism
Danger of resignation
contentment renewal
denial confusion
*I*
I
Where do you
- stay longer?
- move faster ?
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D. Sharing in the Plenary (preparation)
As a Group:Please prepare a Flipchart-Poster
representing the personal insights of your group
about dealing with change.