©2007 vertical communications, inc. wave ip 2500 demonstration global administrator

©2007 Vertical Communications, Inc.

Wave IP 2500 Demonstration

Global Administrator



Wave Global Administrator is the mechanism by which the Wave IP 2500 is administered and managed. Trunks, users, voicemail, diagnostics and other functions are maintained with this mechanism.

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Web Browser & Javascript

• Global Administrator (GA) is accessed from any computer on the network that can communicate to the Wave IP 2500 system.

• GA is web-based, developed with Javascript.

• Logins can be controlled through the local GA database or via existing domain controller credentials.

• Login credentials also determine which programming applets are visible to each administrative user.

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Tabs and Applets

• Administration features are grouped by function in tabs:

• Within each tab group, control applets provide access to its respective subset of settings.

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Client Caching

• Loads static functions such as graphics, etc. to the client system to speed up slow connection interaction.

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Applets – Administration Tab

• Contains general administrative tasks.

• Changes to settings are updated in REAL time. If two or more administrators are making changes at the same time, the changes applied by the last person will remain in effect.

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Applets – Chassis View

• Can view all cards in the system in real time.

• Determine Up/Down status of any card.

• Can get firmware levels.

• This is incredibly powerful for remote visibility AND for being able to make revision determinations without opening the system.

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Applets – General Settings

• Can change system mode.

• Company Information is placed here including Serial Number of the Wave IP 2500.

• PBX (Advanced) tab contains settings for Trunk-to-Trunk transfer.

• Fault Monitor tab contains all settings for dial-in access to Fault Monitor and System Failure notification.

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Applets – Restart System

• Allows remote restart of the Wave IP 2500 system.

• Very useful for after hours restart needs during remote troubleshooting.

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Applets – Password Administration

• Change default passwords and assign user rights.

• Set user level access.

• Authentication can be driven via Windows Domain Controller Active Directory.

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Applets – System Backup/Restore

• Choose to backup Voicemail and MOH files as desired.

• View complete log history of backup and restore procedures performed.

• Backup to any FTP location, including an off-site server.

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Applets – RAID1 Configuration

• Implement Hard Drive mirroring.

• Check status of the mirror.

• On primary drive failure, mirrored drive takes over.

• Hard drives are field replaceable.

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Applets – SNMP Alarms

• SNMP Alarms notify administrators of various system problems.

• Can integrate to any 3rd Party SNMP applications.

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Applets – Software Upgrades

• When software upgrades or Hotfixes are issued from Vertical, this is where they are loaded.

• Software upgrades can be loaded remotely through this applet.

• With Global Manager, these upgrades can be “pushed” to any Wave system on a scheduled basis, by location, etc.

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Applets – Software Licenses

• Activating any of the Applications-Inside™ applications is as easy as entering a license key into this applet.

• Tracking active software licenses and adding capacity are all performed here.

• All Applications come with a FREE 30-day trial!

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Applets – User/Workgroup Management

• Access is via Remote Desktop session that requires adding the Wave IP 2500 IP address to Trusted Sites.

• If the Remote Session doesn’t fully launch this will be an indication that the IP address is not included as a Trusted Site.


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• A successful Remote Desktop connection will present the User/Workgroup Management login dialog with credentials already populated.

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• This Management module serves the following primary sections:

• Users• Workgroups• Dialing Services• Auto Attendants• Queues• Maintenance Log• Dial Plan• System Prompts• Call Log• Trunk Log• IVR Plug-Ins


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• As with most options items can be added & modified using the Menu Bar or using the right mouse button.

• Adding a New User is as simple as right-clicking and completing a few data fields.


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• This applet offers a flexible and dynamic mechanism for administering the entire user profile and experience.

• It covers everything from dialing restrictions to phone button mapping to personal routing lists.



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• Each user’s profile can be modified and controlled to detail levels.

• The user’s physical phone port can be set, even changed on the fly for quicker moves, adds and changes.

• This is also where call restrictions are applied.



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• Typical Voicemail parameters are set within this tool.

• Wave will even tell you how much storage space has been assigned to each user.

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• Phone templates can be assigned or changed at will.

• As can button mapping.

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• User Permissions are applied in the form of roles.

• Roles, in and of themselves, can be modified to whatever extent needed and include or exclude any number of various components.

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• After applying a specific role to a User Profile. That role can then be further modified based on what the User is and is not allowed to do.

• Operations such as backing up the User database. . . .

• . . . . to accessing call logs are all administerable features.



Applets – Resource Management

• Wave IP 2500 offers a very unique and flexible utility for managing the allocation of all DSP/IP Resources.

• Resource Management affords the ability to individually add or remove resources from one system function to another as needed.

• There is a DSP Configuration Tool to offer standard configuration recommendations.

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Applets – Trunk Configuration

• Completely manage all trunks – Analog, Digital, T1/PRI.

• No more need for a CSU/DSU or TSU when using the T1 DNI card.

• Maintain complete control over every channel in your T1/PRI by assigning it to Voice or Data, and even routing Data through the built in V.35 port to an external router.

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Applets – Outbound Routing

• Through a series of Access Profiles, all Outbound dialing privileges can be established.

• Access Profiles are assigned on a per user basis, thereby allowing or restricting dialing plans as desired.

• Wave IP 2500 comes with preconfigured profiles and new profiles can be created based on needs.

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Applets – Diagnostics Tab

• Contains all of the diagnostic tools needed to evaluate problems from the simple to the extremely complex.

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Applets – Trunk Monitor

• Periodic polling can be set to determine when trunks come back into service or with slips are occuring. •Trunk Status can be determined immediately – Idle, Offline, etc.

• Complete capability to “verify” trunk parameters with built-in “mini” T-bird function. Determine if what is being delivered is what has been provisioned!


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Applets – Station Monitor

• Actively view status of every station.

• Reset any station.

• View call details of any call.


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Applets – Trace Manager

• Sophisticated tracing mechanism that can indicate every system message real-time.

• Can drill down to every call management spec used in the system.


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©2007 vertical communications, inc. wave ip 2500 demonstration global administrator

Documents

global administratortabs

client system

system mode

wave ip

system failure notification

remote restart

fault monitor tab

backup voicemail