2008 performance management training
TRANSCRIPT
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Performance Management Training
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SHRM 2008 2
Introduction
This sample presentation is intended for presentation tosupervisors and other individuals who manage employees.
It is designed to be presented by an individual who is
knowledgeable about performance management.
This is a sample presentation that must be customized toinclude and match the employers own policies and practices.
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SHRM 2008 3
Objectives
Performance management v. performance appraisal
Creating the right environment
Learning to develop on going performance oriented
discussions
Managers role in developing, mentoring, goal setting, andmaintaining high performance standards
Review rating criteria and rating perils
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SHRM 2008 4
Performance Appraisal v. Performance Management
A Matter of Perspectives
Appraisal Management
One time event Ongoing
Retrospective Prospective
Short Term Long Term
Correction oriented Progress steps
Completing form Planning/goal setting
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SHRM 2008 5
Performance Management Continuum
Goal Setting
& Planning
Performance
Planning
PerformanceReview
PerformanceManagement
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SHRM 2008 6
Planning the Review & the Environment
Advance planning self appraisals should be completed 2weeks prior to managerial review.
Plan for open dialogue opportunity to reviewperformance, consider lessons learned, progress forperiod, and establish goals and objectives for next period.
Lay out plan for performance discussions collect andreview notes, statistics, citations and performance based
examples.
Schedule sufficient time to focus on the review.
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Prepare to discuss the full range of issues which may arisein the performance management discussion.
Dont exhibit defensiveness if employee criticism isjustified due to management failure or lack of resources,accept, and move on to next area of review.
Respect confidentiality of the review discussion whenpossible. If unlimited confidentiality cannot be promised,
advise employee accordingly.
No cell phones, no emails, no text messaging, noelectronic devices, no interruptions
Planning the Review & the Environment
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Planning the Review & the Environment
Job description/addendums should tie together withperformance management.
Handle dissent professionally disagreements should benoted as a matter of record.
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Planning the Review & the Environment
Difficult Evaluations
Describe unsatisfactory performance/behavior
Cite specific observed examples past incidents or lack of
meeting goals and impact on employee, team, customer,department, et al.
Solicit constructive employee action plan to resolve orameliorate the performance failures or behavioral issue.
Review action plan and establish milestone date(s) toreview progress.
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Developing Ongoing Performance Communications
Recognize performance management is a continuingprocess to assist everyone in enhancing performance anddevelopment.
Establish milestone dates for periodic monitoring ofperformance objectives and progress reports in objectiveterms.
Be aware of the potential and, when necessary, take
corrective action, if goals/objectives need to be changed orre-targeted during the review period.
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Developing Ongoing Performance Communications
Maintain open communication channels to ensure thatissues are elevated quickly and resolved expeditiously.
Coach, assist, and/or re-direct employees who requestassistance and those who are failing to meet standards.
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Goal Setting/Setting Standards
Define and establish specific goals/objectives for thereview period.
Create mutually agreed time lines of break out data forprogress reports on goals and objectives.
Communicate changes or redirection of goals andobjectives in a timely manner.
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Goal Setting/Setting Standards
Use SMART goal criteria
S pecific
M easurable
A chievable
R elevant
T ime-bound
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Goal Setting/Setting Standards
Align goals with the organizations business plan.
Establish mutually agreed to goals which add value.
Recommend and recognize behaviors that are aligned withorganizational business plans.
Establish milestone review dates.
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Rating Standards
Excellent
Good
Acceptable
Unsatisfactory
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Rating Criteria
Excellent
Consistently exceeds performance standards
Continuously contributes to the organizations success
by adding significant value
Demonstrates a comprehensive understanding of work;takes action to identify needs and solve problems
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Rating Criteria
Good
Meets performance standards
Competently performs all aspects of job functions andmeets goals
Capably adjusts to changing workplace needs and workrequirements
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Acceptable
Generally meets expectations of the position
Competently performs aspects of the job function or goal
May require Performance Improvement Plan toconcentrate on areas of weakness
May require additional resources or training to moveabove rating
Rating Criteria
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Rating Criteria
Unsatisfactory
Fails to perform most aspects of the position
Performance levels are below expectations
Requires close guidance in performing routine job duties Requires Performance Improvement Plan to address areas
of weakness with progress review dates
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Rating Perils
Halo/Horn Effect rate employees the same on every trait
Central Tendency lack of rating differentiation betweenemployees
Leniency avoids honest ratings to avoid conflict
Recency narrow focus on recent events
Similarity/Like me favorable rating to employees whohave similar values or interests to the rater
Constancy rate employees via rank order
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Avoiding Other Rating Perils
Make objective statements
Consider the totality of the employees performance
Inadequate record keeping lack of specific examples
Lack of establishing milestones for progress reviews Discuss specific performance issues and behaviors
objectively
Legal impact of inflated performance ratings
Maintain clear and open communication channels
Specific comments should avoid any connotations whichare connected to: age, race, sex, religion, national origin,veteran, or a specific disability
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Summary
Appraisal v management
Planning reviews/development
Goal setting
Developing dialogue
Rating standards
Perils and pitfalls
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Questions? Comments?
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Course Evaluation
Please be sure to complete and leave the evaluation sheet youreceived with your handouts.
Thank you for your attention and interest!