2009 - arimedia.channelblade.com/eprowebsitemedia/3506/2009... · 2011-04-04 · approved retail...

warranty2009

TheMasterCraftwarrantydepartment functionsasanextendedservice toyou.Services includeofferingcontinual technicalsupport,troubleshootingtheoryandadministrationofallwarrantyissuesrelatedtoMasterCraftproducts.Asanadditionalservice,IndmarProductshasprovidedatechnicalserviceemployeeatMasterCrafttoadministertheMasterCraftPowerTrainwarrantyforyourconvenienceandfasterprocessing. Anotherlandmarkthatleadstheboatmanufacturingindustryisourprogressivewarrantyprogramthatoffersupto100%ofyourapprovedretailshoplaborrate.Thisisexplainedingreaterdetaillaterinthissection. Thefollowinginformationisprovidedasanoverviewforabetterunderstandingofthewarrantypoliciesandprocedures.Pleasereadandrefertothesepagesasnecessaryinthefuture.

Limited Warranty Statement1. Limited Warranty and Term.MasterCraftBoatCompany,LLC.(“Master-

Craft”)warrantstotheoriginalretailpurchaserthatthefollowingcomponentsofeachnewboatshallbefreefrommaterialdefectsinmaterialsandwork-manshiptotheextentsetforthbelow,undernormaluseandwhenoperatedandmaintainedinaccordancewithMasterCraft’sinstructions,fortheperiodindicated:

1.1 Deck, Hull, Liner and Stringers.Fromthedateoftheoriginalretailpurchase,thedeck,hull,linerandstringersystem(collectively,“StructuralComponents”)iswarrantedforaslongastheoriginalpurchaserownstheboat.

1.2 Gel Coat.OnconditionthattheconsumerhasprovidedmaintenanceandcareasdescribedintheCorrosionandCleaning the BoatsectionsoftheMasterCraftOwner’sManual,thegelcoat,whichisappliedtoallMaster-Craftboatsatthefactory,willbewarrantedforaperiodofone(1)yearfromthedateoftheoriginalretailpurchaseoftheboatortheinitialuseoftheboat,whicheverfirstoccurs,forstresscrazingofthegelcoat.However,nowarrantyisprovided,andMasterCraftexpresslydisclaimsanywarrantyfor,scratching,discolorationorfadingofthegelcoatbecauseenvironmentaloperatingconditionsandcustomermaintenance/carearefactorsthathaveasignificanteffectontheconditionanddurabilityofthegelcoat.

1.3 Other Component Parts (Excluding Engine and Transmission.Master-CraftprovidesthefollowingwarrantyforothercomponentpartsofyourMasterCraftboat:(a) Instrumentationiswarrantedforthree(3)years,exceptdepthfinders

andPerfectPass;(b) marinecarpetingforfive(5)years;(c) upholsteryvinylforfive(5)years;and(d) fuelpumpassemblyfortwo(2)yearsprovidedthecustomerfollows

maintenanceandcarerequirements. Allothercomponents(excludingengineandtransmission),includingup-

holsterystitching,arewarrantedforaperiodofone(1)year.Allwarrantiesarefromthedateoftheoriginalretailpurchaseoftheboatortheinitialuseoftheboat,whicheverfirstoccurs.

1.4 Trailer and Trailer Component Parts.Thebrakecalipersarewarrantedforaperiodoftwo(2)years;allothercomponentsarewarrantedforape-riodofone(1)yearfromthedateoftheoriginalretailpurchaseoftheboatortheinitialuseoftheboat,whicheverfirstoccurs.SeetheTrailerOwner’sManualformoredetails.

2009 Warranty Procedures - Page 1

2. Engine and Transmission.TheenginesusedinMasterCraftboatsaresuppliedbyIndmarProductsCompany,Inc.,inMillington,Tennessee(“Indmar”);orVolkswagenMarineEnginesinTampa,Florida(“VolkswagenMarine”).Thesecompaniesprovideaseparatewarrantyofthree(3)yearsfromthedateoftheoriginalretailpurchaseoftheboatortheinitialuseoftheboat,whicheverfirstoccurs,fortheengineandtransmission.AstatementoftheIndmarPowerTrainWarrantyortheVolkswagenMarineWarrantyisprovidedseparatelytotheoriginalretailpurchaser.MasterCraftprovidesnoindependentwarrantywithregardtotheengineandtransmission;however,theownermaycontactMasterCraftattheaddressortelephonenumberlistedinSection7ofthisLimitedWarrantytoobtaincontactinformationformakingclaimsorinquiriesundertheapplicableenginemanufacturer’swarranty.ContactinformationforVolkswagenMarineisprovidedinthewarrantystatementprovidedatthetimeofpurchasetotheoriginalretailpurchaser.

3. Warranty Conditions, Limitations and Exclusions.MasterCraftboatsaremanufacturedbytrainedcraftspersonsfromhigh-qualitymaterialsandcom-ponents.However,conditionsoutsideMasterCraft’scontrolrequirespecificlimitationson,andexclusionsfrom,coverageunderthisLimitedWarranty.TheLimitedWarrantyontheStructuralComponentssetforthinSection1ofthisManualdoesnotcoverorincludeanyothercomponentsfastenedorappliedtothehullordeck.ThisLimitedWarrantyconstitutesthefinal,completeandexclu-sivestatementofwarrantyterms,andnootherpersonorentityisauthorizedtomakeanyotherwarrantiesorrepresentationsonbehalfofMasterCraft.Further-more,theLimitedWarrantysetforthinSection1(includingallsubsections)hereofdoesnotcoverthefollowing:

(a) damagecausedbymisuse,negligence,accident;collisionorimpactwithanyobject;

(b) damagecausedbyanyimproperalterationormodificationtotheboatoranyofitscomponentpartsoraccessories,includingdamageresultingfromalteration,modification,repairorreplacementinsuchawayastoincreasethecubic-inchcapacityorhorsepoweroutputoftheengineandboatasoriginallymanufactured;

(c) damagecausedbytheuseofimproperorcontaminatedfuelorfluids;(d) damagecausedbytheuseofcustomer-appliedchemicalsoraccidental

spills;(e) damagecausedbyfailuretomaintaintheboatinaccordancewiththe

maintenanceprovisionsintheOwner’sManualorimpropermaintenanceoftheboat;

(f ) damagecausedbythefailuretocomplywithanyrecallorrequestforre-pair;

(g) damageresultingfromtheuseoftheboatforanyracing,speed,commer-cialcompetitionorperformancedemonstration;

(h) damageresultingfromuseoftheboatforrental,commercialorindustrialpurposes;

(i) damagetohardwareandothercomponentsfastenedoradheredtothehull,deckorliner;

(j) damagecausedbyfire,theft,freezing,vandalism,explosion,lightning,wind,hailstorms,floodingorothernaturaldisaster;

(k) damagetoanycomponentpartsandaccessoriesnotmanufacturedbyMasterCraft,includingbutnotlimitedto,theengine,drivetrain,transmis-sion,propeller,shiftandthrottlecontrolleversandcables,pumps,blow-ers,windshields,canvas,upholstery,towerandaccessories,instrumentationandsteeringsystems;however,suchitemsmaybewarrantedbytheindividualmanufacturer,andifpossible,MasterCraftwillprovidetheownerwithacopyofthemanufacturer’swarranty:

(l) damagecausedbyuseofanynon-MasterCrafttrailer;(m) damagecausedbyimpropersupportoftheboatondavits,hoistsystemorboatliftofanykind;(n) damagetopaints,varnishes,gelcoatsurfacesandcolors,chrome-platedoranodizedfinishes,floorandfloorcoversand

anyothersurfacecoatings,aswellasdamageduetoin-waterstoragewithoutproperbarriercoatandbottompaints


(NOTE:AlthoughMasterCraftusesthehighest-gradegelcoatmaterials,aconditionmaydevelopwherethebottomoftheboatmayshowsignsofdiscolorationand/orblistersiftheboatisleftinthewaterforlongperiodsoftime;therefore,aproperbarriercoatandbottompaintshouldbeusedwheneveritisanticipatedthattheboatwillbeleftinthewaterforanextendedperiodoftime);

(o) damagetothetraileranditspartsorcomponentsduetoabrasions,rockchips,rust,impropercareormaintenance,oruseinsaltorbrackishwater;however,thefinishesofgalvanizedtrailers,whicharedesignedforuseinsaltorbrackishwater,arewarrantedtobefreefromdamageresultingfromuseinsaltorbrackishwaterforone(1)yearfromthedateoftheoriginalretailpurchaseortheinitialuseofthetrailer,whicheverfirstoccurs;

(p) damagecausedbydealer-installedoptionsoraccessories;(q) damagecausedbyconsumer-installedoptionsoraccessories; and/or(r) allwarrantycoveragewillexpireafterninety(90)daysonboatsusedforcommercialpurposes.

4. Disclaimer and Limitation of Implied Warranties.THEEXPRESSLIMITEDWARRANTYSETFORTHHEREINISINLIEUOFALLOTHERWARRANTIESANDREPRESENTATIONS,EXPRESSORIMPLIED,ANDTOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLELAW,MASTERCRAFTDISCLAIMS,ANDTHEOWNERHEREBYEXPRESSLYWAIVES,ANYANDALLOTHERWARRANTIESORREPRESENTATIONSOFANYKINDORNATURE,INCLUDING,BUTNOTLIMITEDTO,IMPLIEDWARRANTIESOFMERCHANTABILITYANDFITNESSFORAPARTICULARPURPOSE,OTHERTHANTHOSEWARRANTIESWHICHAREIMPLIEDBY,ANDAREINCAPABLEOFEXCLUSION,RESTRICTIONORMODIFICATIONUNDERAPPLICABLELAW.THETERMOFANYIMPLIEDWARRANTIESTHATCANNOTBEDIS-CLAIMEDUNDERAPPLICABLELAW,INCLUDING,BUTNOTLIMITEDTO,IMPLIEDWARRANTIESOFMERCHANT-ABILITYANDFITNESSFORAPARTICULARPURPOSE,SHALLBELIMITEDTOTHEDURATIONOFTHEFOREGOINGEXPRESSWARRANTYPERIODSAPPLICABLETOTHERESPECTIVECOMPONENTS.SOMESTATESDONOTALLOWTHEEXCLUSIONOFIMPLIEDWARRANTIESAND/ORDONOTALLOWLIMITATIONSONTHEAMOUNTOFTIMEANIMPLIEDWARRANTYLASTS,SOTHEABOVELIMITATIONSMAYNOTAPPLYTOYOU.THISLIMITEDWARRAN-TYGIVESYOUSPECIFICLEGALRIGHTS.YOUMAYHAVEOTHERRIGHTSWHICHVARYFROMSTATETOSTATE.

5. Limitation of Liability.

5.1 Liability Limitation: Exclusion of Consequential Damages.ThisLimitedWarrantyisforthebenefitoftheownerandMasterCraft,andshallnotcreateorevidenceanyrightinanythirdparty.THEREPAIRORREPLACEMENTOFDEFEC-TIVECOMPONENTPARTSASPROVIDEDUNDERTHISLIMITEDWARRANTYISTHEEXCLUSIVEREMEDYOFTHECONSUMER.TOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLELAW,INNOEVENTSHALLMASTERCRAFTBELIABLEFORANYINCIDENTAL,CONSEQUENTIAL,SPECIAL,INDIRECT,PUNITIVEOREXEMPLARYDAMAGESORLOSTPROFITSWHATSOEVERARISINGOUTOFTHEUSEORINABILITYTOUSETHEBOATORANYCOMPONENTPARTTHEREOF,ORFORANYBREACHOFTHISLIMITEDWARRANTYOROTHERWISE,EVENIFMASTERCRAFTHASBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGESORSUCHDAMAGESCOULDREASONABLYHAVEBEENFORESEENBYMASTERCRAFT.However,somestatesdonotallowtheexclusionorlimitationofincidentalorconsequentialdamages,sotheabovelimitationorexclusionmaynotap-plytoyou.

5.2 Purchase Price Limitation.Inanyevent,MasterCraft’sentireliabilityunderanyprovisionofthisLimitedWarrantyshallbelimitedtotherepairorreplacementoftheboat,trailerorcomponentpart,ortherefundofthepurchasepricepaidbytheconsumerfortheboat,trailerorcomponentpartfoundtobedefectivewithintheapplicablewarrantyperiod.ThisshallconstituteMasterCraft’ssoleliabilityandobligationintheeventofanyclaimarisingoutofitsperformanceornon-performanceofanyprovisionofthisLimitedWarranty.Becausesomestatesandjurisdictionsdonotallowtheexclusionorlimitationofliability,theabovelimitationsmaynotapplytoyou.


6. Transfer of Limited Warranty.Uponthefirstsale,conveyanceorothertransferoftheboatortrailerbytheoriginalretailpurchaser,anyremainingunexpiredLimitedWarrantycoverageshallbetransferredtothesecondownerandshallremainineffectfortheremainderoftheapplicablewarrantyperiod(s)setforthinSections1.1,1.2,1.3and1.4hereof(whichwar-rantyperiodsbegintorunfromthedateoftheoriginalretailpurchaseoftheboatortrailer,orthefirstuseoftheboatortrailer,whicheverfirstoccurs,asapplicable),upondeliveryofthewarrantytransfercardandpaymentoftheapplicablewarrantytransferfeetoMasterCraft.WithrespecttotheLifetimeLimitedWarranty(grantedonlytotheoriginalretail

purchaser)ontheStructuralComponentssetforthinSection1.1hereof,ifthesale,conveyanceorothertransferoftheboatbytheoriginalretailpur-chasertoanotherpersonorentityoccurswithinthree(3)yearsofthedateoftheoriginalretailpurchaseoftheboatbytheoriginalretailpurchaser,thentheLimitedWarrantyontheStructuralComponentsshallbetransferredtothesecondownerandshallcontinueineffectforaperiodoften(10)yearsfromthedateoftheoriginalretailpurchaseoftheboatbytheoriginalretailpurchaser.Ifthesale,transferorconveyanceoftheboatbytheoriginalretailpurchaseroccursmorethanthree(3)yearsafterthedateoftheoriginalretailpurchaseoftheboat,thentheLimitedWarrantyonStructuralComponents(aswellasallotherwarranties)shallbevoidasofthedateoftransferandshallnotbetransferabletothesecondowner.

Onlyone(1)transferundertheprovisionsofthisSection6(fromtheoriginalretailpurchasertothesecondowner),withintheapplicabletimeperiod,maybemade.Intheeventofasaleortransferoftheboatortrailerbyasecondownertoasubsequentpurchaser,allcoverageunderthisLimitedWarrantyshallim-mediatelybeterminatedandtheLimitedWarrantyshallbecomenullandvoid.NotransferofthisLimitedWarrantywilloperatetoextendthewarrantyperiodssetforthinSection1hereof.InordertoeffectuatethetransferoftheLimitedWarranty,theoriginalretailpurchaserandthenewownermustproperlyfilloutthewarrantytransfercardfoundinthebackoftheOwner’sManualanddeliverthecompletedcard,togetherwithacheckmadepayableto“MasterCraftBoatCompany,LLC.”intheamountofthewarrantytransferfee,viaU.S.Mail,post-ageprepaid,toMasterCraftattheaddressshownonthewarrantytransfercard.Thecardandcheckforthewarrantytransfermustbepost-markedwithinthetimeperiodspecifiedaboveinthisSection6inorderforthewarrantytransferfromtheoriginalretailpurchasertothesecondownertobeeffective.

7. Warranty Claims.InordertomaintainwarrantyserviceunderthisLimitedWarranty,theownermustreturnthedefectiveboatorcomponentparttoanauthorizedMasterCraftdealer’servicedepartment,ortoMasterCraft’sfac-toryatthebelowaddress,withintheapplicablewarrantyperiod.ForquestionsregardingwarrantyserviceortoobtaininformationregardingwarrantyserviceortoobtaininformationregardingthenearestauthorizedMasterCraftdealer,pleasecontactMasterCraftatthefollowingaddressortelephonenumber:

MasterCraftBoatCompany,LLC Attention:Warranty/CustomerServiceDepartment 100CherokeeCoveDrive Vonore,Tennessee37885 1-423-884-2221

SubjecttothetermsofthisLimitedWarranty,anycoveredboatorcomponentpartwithamaterialdefectinmaterialsorworkmanshipthatisreturnedtoanauthorizedMasterCraftdealer’sservicedepartmentorMasterCraft’sfactoryduringtheappropriatewarrantyperiodwillberepairedorreplaced,atMaster-Craft’ssoleoption,withoutchargetotheownerforpartsandlabor.Thisprovi-sionissubjecttothefollowingtermsandconditions:

(a) MasterCraftshallbeobligatedonlytorepairorreplacethoseitemsthatprovedefective,inMasterCraft’ssolediscretion,uponexaminationbya


MasterCraftauthorizeddealerservicedepartmentorMasterCraft’sownpersonnel,asapplicable;(b) MasterCraftwarrantsitsrepairsorreplacementsonlyfortheremainderoftheapplicablewarrantyperiod;(c)MasterCraftshall,initssolediscretion,fulfillitsobligationtorepairorreplaceanydefectiveitematitsfactoryorautho-

rizedservicedepartment;(d) Theownershallberesponsibleforallcostsassociatedwiththetransportationoftheboat,towingbills,trailerorcompo-

nentpart(s)totheauthorizedMasterCraftservicedepartmentandforanyreturntransportation.

8. No Modification of Warranty.Nooralorwritteninformation,adviceorcommunicationofanynaturebyorfromMasterCraftoritsrepresentatives,employees,dealers,agents,distributorsorsuppliersshallcreateawarrantyorinanymannerincreaseormodifythescopeofthisLimitedWarrantyinanymannerwhatsoever.

Indmar Power Train Warranty Indmar Products Company, Inc., administers the Indmar engine warranty on marine propulsion engines sold by it (the“product”):

A. Foraperiodofthirty-six(36)monthscommencingfromthedateofpurchaseorthedateofcommencementoftheproductuse,whicheveroccurssooner,inthecaseofnon-commercialuse.

B. Foraperiodofthree(3)monthscommencingfromthedateofpurchaseorthedateofcommencementoftheproductuse,whicheveroccurssooner,inthecaseofcommercialuse.

ThesearewarrantedonlyintheUnitedStates—excludingitsterritories.

A. Persons ApplicableThiswarrantyisextendedonlytotheoriginalretailpurchaser,exceptininstancesofatransfertothesecondowneronlyforafee.Warrantiesofanynaturetoanyotherpersonareherebyspecificallyexcluded.

B. Implied WarrantiesAllimpliedwarrantiesofmerchantabilityandfitnessfortheparticularpurposearespecificallylimitedindurationtotheforegoingperiodsofthislimitedwarranty.Somestatesdonotallowlimitationsonhowlonganimpliedwarrantylasts,sotheabovelimitationmaynotapplytoyou.

C. CoverageTheproductiswarrantedtobefreefromdefectsinmaterialandworkmanshipundernormaluseandserviceduringtheperiodofthisLimitedWarranty.Iftheproductordefectivepartthereofis,uponexamination,determinedtobethusdefective,MasterCraft(Indmar)shallrepairor,atitsoption,provideareplacementofequivalentquality(neworrebuilt,atitsoption).

D. ProcedureForwarrantyclaimstobeassertedhereunder,theproductordefectivepartthereof,togetherwithawrittennoticeofitemizedde-fectsmustbereturnedtotheretailerfromwhomtheproductwaspurchasedortoanyotherconvenientIndmardealer.

Toobtainthelocationofanauthorizeddealerorservicecenterinyourarea,writetoIndmarrequestingsuchinformation.

IntheeventthatthelocalIndmardealerisunabletoremedyawarrantydefectintheproduct,theproductordefectivepartthereof,togetherwithawrittennoticeofitemizeddefects,mustbereturnedtoIndmarwithfreightandinsurancechargespre-paid.


AllinsuranceandfreightchargesforreturnbyIndmaroftheproduct(oritssubstitute)totheoriginalretailpurchasershallbepaidbytheoriginalretailpurchaser.

ExpensesforlaborincurredbyIndmarintherepairofanywarrantedproductsshallbepaidbytheoriginalretailpurchasertotheex-tentthatsuchexpensesforlaborexceedthespecifiedserviceratesofIndmarmaybeobtainedfromanyauthorizedIndmardealer.

E. Consequential Damages

Thiswarrantyshallnotextendtoconsequentialorincidentaldamagesorcostsin-curredby theoriginal retailpurchaser.Somestatesdonotallow theexclusionorlimitationofincidentalorconsequentialdamages,sotheabovelimitationorexclu-sionmaynotapplytoyou.

F. Trade AccessoriesNowarrantyofanycharacterismadewithrespecttotradeaccessoriesnotmanufac-turedbyIndmar.

G. Voiding WarrantyThiswarrantyisspecificallyvoidedandshallNOTapplyunderthefollowingconditions:

I. When the product or any part thereof is subjected to accident, alteration,abuse,misuse,neglectorimpropermaintenance.II. Whentheproductisservicedbyunauthorizedpersons.III. Whendamagetotheproductresultsfromcausesnotarisingoutofdefectsinmaterialorworkmanship.

Indmardoesnotauthorizeanyperson,firmorcorporationtoalterthisLimitedWarran-tyorcreateanyotherobligationrelatingtotheproduct.Thiswarrantygivesyouspecificlegalrights,andyoumayalsohaveotherrightswhichvaryfromstatetostate.

Warranty Policies and ProceduresSubmitting a Warranty Claim1. AllclaimsmustbesubmittedviatheDealerLink.Thisnewsystemsignificantly

improvestheprocessasitwillnottakeaclaimthatismissingrequiredinforma-tion.Thismeansthatclaimswillnotbedelayedorreturnedforcriticalinforma-tion.Overall,thishasalreadyproventobeasignificantstepforwardinprocessingclaimsandcreditingdealershipaccountsonaquickerbasis.

• Submit claims with adequate information to process the claim.Pleaseverifythat the submittedclaim iswell-documented in the “problemdescription”areainDealerLink.Documentation suchas “R&R, repair and replace,bad, failedorinoperable”isnotsufficientinformation.DealerLinkwillnotifythedealerifthereisnotenoughinformationtoprocesstheclaim.

• AchecklistforproperclaimsubmissionisavailableonDealerLinktoaidthedealership.

2. File all claims within 30 days from the date of repair.

3. In order to avoid denial of a claim, any claim relating to fiberglass, gel coat or upholstery components must meet the following criteria:

• ThedealerwillcontactaMasterCraftwarrantyrepresentativeregardingtheissue.• Thedealerwillsubmitaphotographandestimatetorepairforeachpartaffected.• Pleaseprovidetheunit’sserialnumberandcustomernameatthetimeofcontact

withtheMasterCraftrepresentative.• UponMasterCraft’sreceiptandreviewofthephotosandestimate,aMasterCraftwar-

rantyrepresentativewillcontactyourdealership’sservicedepartmentandadvise.• Uponapprovaloftheclaim,therepresentativewillprovidethedealerwithanautho-

rizationnumbertobereferencedintheclaim.


4. All claims of $1,000 or more require a prior authorization number assigned by a warranty technical service representa-tive. ApriorauthorizationnumbermaybeobtainedbycontactingMasterCraftwarrantyat(877)240-1638.

5. All dealers will receive notification via DealerLink if the claim has been approved, denied or if parts have been called back to MasterCraft for inspection.

6. IftheclaimisapprovedandarequestforpartstobereturnedtoMasterCraftwasnotissued,thedealermustholdpart(s)for30days.Becausepartsarerequiredtobeheldfor30days,MasterCraftmayrequestpartsevenifyouhavealreadybeenpaidforthem.

7. Aftertheclaimhasbeenprocessedthedealerhas30daystopetitionthedecision.Ifnopetitionisreceivedwithin30days,theclaimisfinalized.

8. If MasterCraft requests the dealer to send the warranty part(s) for inspection, a call tag will be issued to the dealer via e-mail. At that point, dealerships will need to follow a procedure outlined below.

9. MasterCraft reserves the right to debit the dealer within 30 days if the part is not covered under warranty.

NOTE:Manypoliciesimplementedoverthepastfewyearsaretheresultofrequirementsestablishedbysuppliersandvendors.

Warranty Part(s) Return Procedure1. AcalltagwillbeissuedviaDealerLink.Acalltagisapre-paidshippingtagbywayofUPSthatallowsthedealertoreturna

part(s)toMasterCraft.Thecalltagcontainsimportantinformationsuchas:• Claim number• Description of part to be called back• Return date• UPS tracking number• NOTE: Print the call tag within 10 days of receiving it or the tag becomes null and void.

ALL PARTS RETURNED TO MASTERCRAFT LATER THAN 20 DAYS FROM THE DATE THE CALL TAG IS ISSUED TO THE DEALER WILL BE DENIED.

NOTE: All parts requested for return by MasterCraft warranty will be returned via UPS unless the carton size exceeds UPS limitations. In instances of over-sized returns, the warranty department will complete a MasterCraft Bill of Lading form. This form MUST accompany the part(s) being returned. The MasterCraft driver will not accept a warranty return without the form. If a MasterCraft truck will not be available at your dealership within 10 days of receipt of the Bill of Lading, call 1-800-874-4723 and ship the part FedEx Freight Collect. If the return is by a commercial carrier, still attach the return bill of lading in order to have the part(s) accepted with it/them upon arrival at the factory.

2.Ifaparthasnotbeenreceivedwithin10daysofthecalltagissuancetothedealer,DealerLinkwillnotifythedealerviae-mailasareminderthatonly10daysremaintoreturnthepart.Againat5days,andrepeatedlyeachdayuntiltheduedate,e-mailwillbesent.Dealershipswillbenotifiedwhentheexpirationdatearrivesandtheclaimisdeniedduetofailuretoreturnthepart.

3.All parts must be tagged with a MasterCraft warranty tag.

4. Print a copy of the claim that was submitted via DealerLink and attach it to the part.


5. Packagethepart(s)appropriately.Ifthepartisdamagedasaresultofpoorpackag-ing,theclaimwillbedenied.Affix the UPS call tag to the box. If the call tag does not match the claim number and part in the box, the claim will be denied.

6. Upon receipt of the part, MasterCraft will credit the dealer within two (2) business days. (This includes Powertrain claims.)

7. MasterCraftreservestherighttodebitthedealerwithin30daysininstanceswherethepartisfoundtonotbecoveredunderwarrantyaftertestingandinspection.

8. Onoccasion,acompanyrepresentativemayaudityourwarrantyparts.Ifyouhavefailedtotagpartsforwhichclaimsweresubmitted,youwillbedebitedforwarran-tyclaimpayments.Thedealerwillberequiredtoprovideacopyofthedealership’sworkorderwithvalidcustomernames,addressesandphonenumberstoverifywarrantyclaims.

9.After a claim has been processed, the dealer has 30 days to petition a decision.

Importantfactorstoremember:• Dealers are responsible for notifying a MasterCraft warranty representative of

anychangesine-mailaddresses.FailuretonotifyMasterCraftofanye-mailad-dresschangewillresultinyourdealershipnotreceivingelectronicUPScalltagsorclaimnotificationstatus(i.e.,approved,denied,etc.),whichalsoresultsinadenialofyourclaim.

• DealershipsarerequiredtonotifyMasterCraftwithinthreedaysifacalltagisnotreceived.

• DealershipsmustnotifyMasterCraftofanyInternetproblemsthatcouldcauseadelayinadealershipreceivingcalltagsorclaimstatusnotification.

2009 Warranty Reimbursement

Labor Rate Inconjunctionwith the2009model yearwehavea revisedand simplifiedap-proachtowarrantylaborratereimbursement.Alldealershipswillreceiveeither$36perhouror100%ofpostedshoprate.Toqualifyforthehigherrate,itwillbeneces-saryforyourdealershiptomeetthefollowingrequirements:• Haveatleastone(1)fulltimetechnicianwith10trainingcreditsonstaffthrough-

out the reporting period. NOTE: Technician credits are valid for a period of five years. If a dealership is combining credits from multiple technicians, the requirement is calculated over a period of five rolling years.

• Complete the security application and maintain access within MasterCraft’sDealerLink.

• UseDealerLinktoregisterboatsandthewarrantyclaimsduringthe2007modelyear.• Completegelcoatandupholsteryrepairsin-houseorhaveanacceptablesub-let

agreement.• Document gel coat and upholstery repairs with digital pictures transmitted to

MasterCraftviae-mail.• MaintainthelistofrequiredtoolsaspublishedintheServicePartssectionofthe

DealerManual.• StockGMPinventoryaspublishedintheServicePartssectionoftheDealerManual.


• Maintainaservice-onlydedicatede-mailaddressforreceivingserviceinformation.• ComplywithMasterCraft’spublishedpolicyforreturnparts(thishasnotchangedsince2002).• Keep your parts account paid within net thirty (30)-day terms.• Labor rates can be adjusted upward only once per rolling 12-month period. Asignificantconsiderationintheprocessishowtheboatownerfeelsaboutthejobwealldoinservicingtheboats.SeparatingoutwarrantyworkfromregularserviceisnotroutinelypossibleintheCSIratingsthatarereportedtoMasterCraft,sowearenotincludingitasafactoratthistime.However,wewillbereviewingthereportsandifthereappeartoberecurringissuesreportedbycustomers,wereservetherighttodiscussthematterwithyou.Ifamorerefinedmethodologyisdeveloped,wemayincludeCSIratingsinfuturewarrantylaborratereimbursementconsiderations. WeavetheabilitytofileclaimswithintheDealerLink.Youwillfindthistobeasignificantlybettersystemthanfilinghandwrit-tenforms.Partoftheadvantageofanonlineclaimsystemisthatnecessaryinformationhastobeincludedinorderfortheclaimtoregister.Afteritisaccepted,processingandcreditareexpectedtoflowmuchmorequicklythaninthepast.

________________________________________________________

Application for 2009 Warranty Reimbursement Labor Rate

Dealership_______________________________________ Contact Person________________________

Location_________________________________________ Phone Number (___) ___________________(If dealership has more than one location, applications must be filed for each)

I hereby certify that the information below is correct and accurate to the best of my knowledge. I agree to abide by the 2009 Warranty Labor Rate Requirements and to report any changes affecting our dealerhip’s rate to MasterCraft technical services in a prompt manner.

_____________________________________________________________________ _______________ Dealership Representative and Title Date

• We have completed the required security form to access the DealerLink: _____yes _____no (if no, complete the form and return promptly.)• Our dedicated e-mail address for service information is: _________________________________________________________________________• Does the dealership have at least one technician who has completed at least 10 credits of MasterCraft approved or sponsored training? _____yes _____no• Does dealership have the required tools, in working order, as indicated on the attached breakdown for 100% rate? _____yes _____no (Attach digital picture to verify.)• Are you ordering parts on DealerLink? _____yes _____no• Are you qualified for gel coat/fiberglass repairs? _____yes _____no If yes, repairs are done: _____in-house _____sub-let If sub-let, firm name and telephone number: ___________________________________________• Are you qualified for upholstery repairs? _____yes _____no If yes, repairs are done: _____in-house _____sub-let If sub-let, firm name and telephone number: ___________________________________________• Do you document all gel coat and upholstery issues with digital photography? _____yes _____no (MasterCraft verify: _____yes _____no)• Do you file warranty claims on DealerLink? ______yes _____no (MasterCraft verify: _____yes _____no)• Do you comply with parts and GMP stocking requirements? _____yes _____no (MasterCraft verify: _____yes _____no)• Is your parts account paid within net-thirty day terms? _____yes _____no

Please attach a digital picture of your current posted shop rate and one of the required tools. Mail to: Technical Services, MasterCraft Boat Company, 105 Cherokee Cove Drive, Vonore TN 37885.


For Technical Services Use Only:Posted Rate: __________________Approved at: _____$36./hr. _____100% posted rateApproved by: ___________________________________Date: _________________________Attachments: _____yes _____no

Demo Boat Warranty Boatsthathavebeenusedfordemonstrationpurposesatdealershipswillstillhavewarrantyeligibility,butitwillbealteredasfol-lows:Theretailpurchasermustbeinformedthathis/herproductwaspreviouslyusedasademonstrationboat.• Aboatthathas50hoursorlesscanbesoldwithanewboatwarranty.• Aboatwithmorethan50hourswillhavethewarrantystartfromthefactoryshipdatetothedealerandwillhavetheremaining

warrantywhentheboatissold.• Toregisterademoboat,dealershipswillneedtocompletetheinformationbelowalongwiththeoriginalregistrationcard.

(Demoboatscannotberegisteredonline.)Theinformationshouldbesentbyregularmailto:MasterCraft Boat Company

100 Cherokee Cove DriveVonore TN 37885

Attn: Connie Sweet

DealerName___________________________________________________________________________________________________

BoatSerialNumber______________________________________________________________________________________________

BoatOwner’sName______________________________________________________________________________________________

HoursonBoat__________________________Customer’sSignature____________________________________________________

Dealer’sSignature_____________________________________________________________Date____________________________

Tournament Team Boats Warranty Transfer AllMasterCrafttournamentteamboatwarrantytransfersaredirectedtoAarneClow,teamandeventmanager.Aarnehassoleauthoritytoreview,acceptordeclineeachwarrantytransfer. Aprocessingfeeof$300isrequiredwhenatournamentboatissoldbysomeoneotherthananauthorizedMasterCraftdealer.IftheboatwassoldbyanauthorizedMasterCraftdealer,the$300processingfeewillbewaived. Allquestionsshouldbedirectedto:AarneClow,MasterCraftBoatCompany,100CherokeeCoveDrive,VonoreTN37885,(423)884-2221,ext.1192.

_________________________________________________________________

Application for Transfer of Warranty for Tournament Team BoatsDate_________________________

TournamentTeamOwner________________________________________________________________________________________

Address________________________________________________________________________________________________________

________________________________________________________________________________________________________

NewOwner____________________________________________________________________________________________________

Address________________________________________________________________________________________________________

________________________________________________________________________________________________________

SerialNumberoftheBoat___________________________________SerialNumberoftheTrailer___________________________

SerialNumberoftheEngine_________________________________SerialNumberoftheTransmission______________________

Enginehoursatthetimeofsale___________________Dealershipoftheoriginalpurchase_________________________________

Forthewarrantytobevalid,thisformmustbecompletedinitsentirety.Sendthecompletedformalongwithacheckfor$300payabletoMasterCraftBoatCompany.Pleasesendtheformandcheckto:MasterCraftBoatCompany,100CherokeeCoveDrive,VonoreTN37885.

Thistransferwarrantywillbeineffectimmediatelyuponreceiptandapprovalofthisformandtheapplicationfee(approximately14days).It will offer the exact coverage and be governed by the exact restrictions as the original warranty for the remainder of the original warranty period.


2009 Serial Numbers

U S M B C A X A A 1 K 8 0 9 1 2 3 4 5 6 7 8 9 10 11 12 13 14

1, 23456

7

8, 9, 1011

12

13, 14

=====

=

==

=

=

US for origin in the United StatesM for MasterCraftB for BoatC for CompanyEngine Type: A=Chevy5.7RTP11:1/1.5:1/VRS Z=LY6VRS-Single&Twin C=Chevy5.7RTP1.26:1 D=LY6VRS(SWS)Single&Twin M=MCX1:1/1.5:1 H=L18VRS J=MCX1:1(SWS) E=L18VRS(SWS) N=MCXVRS F=TwinRTP B=MCXVRS(SWS) G=TwinMCX U=LY61.22:1/1.5:1 L=TwinMCX(SWS) K=LY61.22:1(SWS) V=VWDiesel1.51:1-Single&TwinBoat Model: A=ProStar190 M=MariStar215/X-15/Salt B=ProStar190TournamentTeam P=MariStar230/X-30/Salt X=ProStar197/X-7 J=MariStar245/X-45/Salt C=ProStar197TournamentTeam S=MariStar280/X80STS(Twin) T=ProStar214/X-14 D=CSX220/Salt 2=X-1 F=CSX265/Salt L=X-Star V=MariStar235/X-35/Salt R=MariStar200/X-2/Salt G=CSX255/SaltSequential Series Numbers (never repeated in a Model Year)Month Made: A=January D=April G=July J=October B=February E=May H=August K=November C=March F=June I=September L=DecemberYear Made: 2008(builtJulythroughDecember2008) 2009(builtJanuarythroughJune2009)Model Year: 2009


2009 Boat and Trailer Codes

Boats Trailers ProStar190(A),ProStar190Tournament(B) SingleAxle A1 TandemAxle B2

ProStar214(T),X-14(T) SingleAxle F3 TandemAxle F4

ProStar197(X),X-7(X),ProStar197Tournament(C) SingleAxle A1 TandemAxle B2

X-1(2) SingleAxle C5 TandemAxle C6

MariStar200(R),X-2(R),SaltwaterSeries(R) SingleAxle D5 TandemAxle D6

MariStar230(P),X-30(P),SaltwaterSeries(P) TandemAxle F2

MariStar235(V),X-35(V),SaltwaterSeries(V) TandemAxle E4

MariStar215(M),X-15(M),SaltwaterSeries(M) TandemAxle D4

MariStar245(J),X-45(J) TandemAxle E1

X-Star(L),SaltwaterSeries(L) TandemAxle D3

CSX220(D),SaltwaterSeries(D) TandemAxle E3

CSX265(F),SaltwaterSeries(F) NOTAVAILABLE

MariStar280STS(S),MariStar280SSTSalt(S) NOTAVAILABLE

(Letter/numberwithinparenthesesisthemodeldesignationthatwillbeintheboat’sSerialNumber.)


MasterCraft University (Service Training School)Thescheduleandreservationsformwillbee-mailedtodealershipsassoonasthescheduledhasbeenfinalized.QuestionsshouldbedirectedtoMarkMcLemore,TrainingManager.

Be the Best 10% Bonus Program Participation

Tobeeligibleforthisincentive,dealershipsarerequired:• tobecurrentlyat100%shoprate.• tohaveproofofpurchaseof theDIAMCOMsystem,available throughIndmar

MarineEngines,viaeitherphotoofunitatyourshoporacopyofthepurchasereceipt.

• mustcompletetherepairswithinareasonableperiod(30daysfromdatethecon-sumerpresentstheboatforrepair),regardlessofboatpurchaselocation.

*ProgramisforO.E.M.onlyanddoesnotincludepartsthatarenotstockedatdealer-ships,including: Upholstery Towers CompleteWindshields TrailerFenders Platforms Canvas Engines/LongBlock Transmissions

Thisprogramwasdevelopedtoensureconsumersatisfaction.Reasonableconclusionsarethathappycustomerswillreturn,eveniftheydidnotoriginallypurchasetheirboatsatagivendealership.Word-of-mouthonthelakeorriverisalsocriticaltoyourcon-tinuedsuccess.Therefore,alldealershipservicedepartmentsareexpectedtoprovidegoodservicetoALLconsumers.

IntheeventthatMasterCraftreceivesacallorothercontactfromaconsumerindi-catingthatadealershiphasdeclinedtoperformcorrectionstoaboatwithinareason-ableperiod(30days),MasterCraftWarrantywillcontactthedealershiptoverifytheconsumer’sreport.Ifthedealershipstillrefusestoperformtheservice,theshopratewilldropfrom100%to80%andtheadditional10%bonusforwarrantypartswillbediscontinuedforthesubsequentsix-monthperiod.

I have read the above and agree to abide with the program requirements. I understand that failure to comply with the requirements will not only remove my dealership from program participation but will also result in a reduced shop rate.

_________________________________________________________________________________Signature

_________________________________________________________________________________Title

_________________________________________________________________________________DealershipDealershipNumber


2009 - arimedia.channelblade.com/eprowebsitemedia/3506/2009... · 2011-04-04 · approved retail...

Documents