2009 ANNUAL REPORT

La Crosse County Emergency Services

Public Safety Communications

Mission Statement

The Public Safety Communications division of La Crosse County Emergency Services responds to public safety needs of people

in La Crosse County by providing professional call-taking, dispatch and

support services to pre-hospital medical, fire and law enforcement agencies.

Poster courtesy of SCC Communications Corp

One Call Gets it All!

Police

Fire

EMS

2009 Judiciary and Law Committee

Joe Bilskemper District # 35 Supervisor

Vickie Burke District # 26 Supervisor – Chair

Ray Ebert District # 22 Supervisor

Bridget Flood District # 12 Supervisor

Maureen Freedland District # 8 Supervisor

Tara Johnson District # 18 Supervisor

Joe Veenstra District # 3 Supervisor

2009 Public Safety Communications Board

Sheriff Steve Helgeson, Chair La Crosse Sheriff’s DepartmentChief Scott Alo, Vice Chair Bangor Police DepartmentVicki Burke County SupervisorChief Gregg Cleveland La Crosse Fire DepartmentChief Don Dominick Onalaska Fire DepartmentChief Edward Kondracki La Crosse Police DepartmentChief Dave Munson West Salem Fire DepartmentSteve O’Malley La Crosse County AdministratorBruce Ranis City Council MemberChief Jeff Trotnic Onalaska Police Department Dr. Eric Voter Medical Doctor

2009 Public Safety Communications

Supervisors Nancy HeimkeMichael ThompsonKen DamaschkeNancy LubinskiTim Vogel

TelecommunicatorsSenior Allan Tiedt

Michael SevalliusLori PetersonMelissa RendlerDawn HeidenLisa DeyoRuth KruegerSonja ChristophersonDon MollwayHolly InglettDave HutchisonSara KappaufRose RosenbaumMitch TofstadCory Lynch

Telecommunicator Advanced Jason Allen

Telecommunicator Erika BrindisiMichelle GriffinKevin BricknerZach Rieves

Probationary Shannon Carey*Erin Bunke*Dustin Wood

Dispatch Clerk Kim Williams

Office Assistant Patti JakowskiPayroll

Manager Alan Blencoe(Formerly Technology Coordinator)

Administrator Jay Loeffler

* Resigned in 2009

Names in italic have served 20 or more years

Personnel

Personnel Reclassification

Al Blencoe On staff since 1984

Telecommunicator Supervisor in 1989

Technology Coordinator in 2003

“Technology Coordinator” to “Public Safety Communications Manager”

Duties include: Supervision of the Supervisors

Project Management

Open Records

Telecommunicator’s Code of EthicsAs a telecommunicator, I regard myself as a member of an important and honorable

profession.

I will keep myself in the best possible physical condition at all times.

I will perform my duty with efficiency at all times.

I will be exemplary in my conduct, edifying my conversation, honest in my dealings and obedient to the law of the city, state and country.

I will not, in the performance of my duty, work for personal advantage or profit.

I will at all times recognize that I am a public servant.

I will give the most efficient and impartial service of which I am capable at all times.

I will be courteous in my contacts at all times.

I will regard my fellow telecommunicators with the same standards as I maintain myself.

I will be loyal to my fellow telecommunicators with the same standards as I maintain myself.

I will be loyal to my fellow telecommunicators, my superiors and my agency.

I will accept responsibility for my actions.

I will do only those things that will reflect honor on my fellow telecommunicators, my agency and myself.

Communications Center Services

Telephone Lines16 9-1-1 Land Line Trunks18 9-1-1 Cellular Line Trunks 2 Emergency Alarm Lines 2 Direct Lines

Franciscan Skemp Healthcare Center Airport Security

4 Lines La Crosse City Police Department 2 Lines La Crosse Sheriff’s Department 2 Lines Onalaska Police Department 1 Line Town of Shelby Police & Fire Department15 Total In/Out Lines for the Emergency Dispatch Center

Radio Communications POLICE DEPARTMENTS

La Crosse Police Dept La Crosse Sheriff’s Dept Onalaska Police Dept Holmen Police Dept West Salem Police Dept Campbell Police Dept Bangor Police Dept Shelby Police Dept

FIRE DEPARTMENTS La Crosse Fire Dept Onalaska Fire Dept Holmen Fire Dept West Salem Fire Dept Campbell Fire Dept Bangor Fire Dept Shelby Fire Dept Farmington Fire Dept

AMBULANCE Tri-State Ambulance

FIRST RESPONDERS La Crosse First Responders Onalaska First Responders Holmen First Responders West Salem First Responders Bangor First Responders Campbell First Responders Farmington /North Bend First

Responders Shelby First Responders Brice Prairie First Responders

PUBLIC WORKS DEPT City of La Crosse County of La Crosse Town of Shelby

OTHER Marine Band Radio MTU Airport La Crosse Center

Radio Communications continued

PAGING

La Crosse Fire Dept Onalaska Fire Dept Holmen Fire Dept Shelby Fire Dept Bangor Fire & First Responders Campbell Fire & First Responders Farmington Fire & First Responders West Salem Fire & First Responders Brice Prairie First Responders

Dive/Rescue Team Emergency Government Emergency Alert System Mass Casualty Team

Radio Communications continued

Bangor Fire Department Campbell Fire Department Farmington Fire Department Holmen Fire Department Shelby Fire Department

Sirens Bangor Warning System Holmen Warning System La Crosse Warning System West Salem Warning System

We provide Law Enforcement Computer services for all criminal justice agencies in La Crosse County.

Monitor Marine Band Radio and dispatch for water-related emergencies.

It’s just another day!During an Average day in 2009, we:

* Answer or place 823 phone calls* Answer 77 9-1-1 calls* Dispatch 300 police calls for service* Dispatch 17 emergency medical calls for service* Dispatch 6 fire calls for service* Obtain 92 criminal histories* Obtain 74 driving records* Obtain 5 vehicle registration records* Send 13 administrative messages* Enter 9 warrants* Cancel 11 warrants

Average

Calls

Hours of the Day

1st Shift 2nd Shift 3rd Shift35% 40% 25%

2009 Average Calls For ServiceBy Hour Help!

Busiest Day of the Week

Total calls for service for the year average for each day of the week

LAW ENFORCEMENT

2009 Law EnforcementCalls For Service

La Crosse Police Dept 59,579La Crosse Sheriff’s Dept 22,407Onalaska Police Dept 15,211Holmen Police Dept 5,584Campbell Police Dept 3,471Bangor Police Dept 2,568West Salem Police Dept 3,648 Shelby Police Dept 783

TOTAL POLICE CALLS FOR SERVICE 113,251

1%

Law Enforcement CallsFor Service – 15-year History

The above chart reflects one count per agency per call

Law EnforcementCalls In 10 Years

5%

EMERGENCY MEDICAL

2009 Emergency Medical CallsLa Crosse First Responders 3,489Onalaska First Responders 1,032Holmen First Responders 501West Salem First Responders 289Shelby First Responders 152Bangor First Responders 201 Campbell First Responders 163Farmington First Responders 91Brice Prairie First Responders 48Coon Valley First Responders (La Crosse County Calls) 9

TOTAL EMERGENCY MEDICAL CALLS 5,975

3 %

Emergency Medical Calls15-Year History

Emergency Medical CallsIn 10 Years

78%

2009 Fire Calls DispatchedLa Crosse Fire Dept 1,244Onalaska Fire Dept 327Holmen Fire Dept 151 West Salem Fire Dept 76Shelby Fire Dept 50Campbell Fire Dept 53Farmington Fire Dept 47Bangor/Rockland Fire Dept 43Coon Valley Fire Dept 8TOTAL FIRE CALLS 1,999

4 %

Fire Calls Dispatched15-Year History

Fire CallsIn 10 Years

10%

FD

PHONE CALLS

Total CallsTotal Calls Average per Month Average per Day

By MonthJanuaryFebruaryMarchAprilMay

June

July August SeptemberOctoberNovemberDecember

6%

2008

318,653 26,554 871

25,831 24,99924,14425,73828,01828,42228,63926,90528,691 27,56524,19825,503

2009

300,439 25,037 823

25,697 21,37024,76325,77626,85626,85227,47926,10525,532 23,99622,26223,751

Telephone CallsBy Month

Past 15-year History (all calls) All-time total - 8,613,938 (since dispatch center inception in 1983)

18%

“9-1-1

Emergency!”

3%

2009 2008Total 9-1-1 Calls 27,994 28,830

Average per Month 2,333 2,400Average per Day 77 79

By MonthJanuary 2,361 2,422February 1,772 2,239March 2,142 2,076April 2,303 2,186May 2,467 2,390June 2,430 2,599July 2,682 2,549August 2,488 2,378September 2,343 2,651October 2,297 2,482November 2,259 2,233December 2,450 2,625

9-1-1 Calls By Day

Average 9-1-1 Calls Per Week for 2009

9-1-1 Calls by Month

9-1-1 Calls 15 Year History (All-time total 616,304)

1%

2009 9-1-1 Ring Time Facts Answering 9-1-1 Performance

•10 seconds or less 95.11% of the time

•20 seconds or less 99.38% of the time

•40 seconds or less 99.93% of the time

•19 out of 27,994 took more than 40 seconds.

* National Emergency Number Association standards: answer 90% of calls in 10 seconds or less (during busy hour)answer 95% of the calls in 20 seconds or less.

All-Time Telephone Records Total Calls Most in a 24-hour period 2,399 – Sunday, August 19, 2007 Flash Flooding

Least in a 24-hour period 323 - Sunday, April 30, 1989

Most in a month 35,542 – August 2007 (1,147 per day average)

Least in a month 20,251 - February, 1987 (723 per day average)

Most in a Year 374,726 – 2000

Least in a Year 291,233 - 1987

9-1-1 Calls Most in a 24-hour period• 256 – Sunday, August 19, 2007• Flash Flooding

Least in a 24-hour period• 19 - Tuesday, December 25, 1984

Most in a month• 3,037 – December 2000 (98 per day average)

Least in a month• 1,198 - February, 1986 (43 per day average)

Most in a Year• 29,668 – 2001

Least in a Year• 17,621 - 1987

Busiest Days on Record All Calls

2,399 – Sunday, August 19, 20072,097 – Saturday, January 27, 19962,056 – Saturday, June 27, 19981,899 – Friday, February 9, 20011,672 – Wednesday, January 20, 1993

9-1-1 Calls 256 – Sunday, August 19, 2007246 – Saturday, June 27, 1998233 – Saturday, August 18, 2007209 – Friday, February 23, 2007201 – Sunday, August 26, 1990

2009 Comparisons with 2008

Total Calls – Down 6%9-1-1 Calls – Down 3%Law Enforcement Calls – Up 1%Fire Calls – Down 1%EMS Calls – Up 3%

Public Safety EventsIn April, La Crosse was host to public safety professionals from

throughout the Midwest when APCO’s (Association of Public-safety Communications Officials) North Central Regional Conference was held at the La Crosse Center.   The north central region covers 13 states (Ohio, Michigan, Indian, Kentucky, Illinois, Missouri, Iowa, Minnesota, North Dakota, South Dakota, Nebraska, Kansas and Wisconsin) The conference was a great success with many opportunities for training, networking and previewing the latest public safety technology.

Communications Supervisor Fire Fighter

Emergency Medical TechnicianAPCO Member

Regional Conference Committee ChairNENA Member

Public Safety Communications Board MemberFriend!

Registration Office

National Weather Service Vendor Booth

Telecommunicator of the Year Award Presented by the President of APCO International, Chris Fischer and WI-NENA President, LeAnn Krieg to Louis Bixler, Dane County Communications Supervisor.

APCO Conference Photos

APCO Conference Photos

Thank you from all of the Wisconsin Chapter of APCO Members and Volunteers

*A Special “Thank You “ to Lori Peterson for providing the photography services.

APCO Conference Photos

La Crosse County 9-1-1 Center Featured on Discovery Channel 

On June 5, 2009, the second season of the Investigation Discovery: Call 911 began with two episodes that began with 9-1-1 calls answered at the La Crosse County Public Safety Communications Center.  This series airs on the Investigation Discovery Channel and the Season 2 premiere episodes were called “Wisconsin Standoff, Parts 1 and 2”.  The two half-hour documentary-styled shows featured the Phillip Schuth case, which occurred in April 2005 in Campbell Township.   The episode featured interviews with officers from the Sheriff’s Department and the Campbell Police, as well as dispatchers from our Communications Center.   Portions of the show included re-enactments of the events using actors.  This is the second time La Crosse County Public Safety Communications had been included in a network television presentation.  In 1989, the La Crosse Emergency Dispatch Center was part of an episode of Rescue: 911, hosted by William Shatner.