1. CAST Executive Leadership Series CIO Discussion Web Seminar - June 11, 2009 Gil Hoffman, CIO, Maritz Tim Higgins, Director Enterprise Architecture, MaritzPROPRIETARY AND CONFIDENTIAL, MARITZ COPYRIGHT 2008

2. Content Introduction Maritz Company Background Business Environment IT Organization & Challenges Using CAST to Stay Cutting-Edge CAST Operation Overview CASE Study Future Vision and Goals PROPRIETARY AND CONFIDENTIAL, MARITZ COPYRIGHT 2008 3. Maritz Company Background The largest source of integrated performance improvement, travel and market research services globally Ranked 305 in the most recent Forbes listing of the 500 Largest Privately Held Companies Revenues for fiscal year 2008: $1.49 billion Maritz does business with 30 of the worlds FORTUNE 50 companies Ranked 26 on the 2008 InformationWeek Elite 100 and Top Innovators 250 Award Selected for the 2007 InformationWeek 500 List of "Masters of Technology" Maritz delivers services via 12 operating companies and more than 140 offices in 28 countries World Headquarters: 174 acre campus in St. Louis, MO PROPRIETARY AND CONFIDENTIAL, MARITZ COPYRIGHT 2008 4. Maritz Business Environment Large contingent of financial industry clients; broadening base of healthcare and pharmaceutical clients Although Maritz is a services company, IT is at the heart of every service offering Managed Service Provider providing solutions for 30 of the Global 50 Business Solution ApplicationHosting FulfillmentConsulting DesignCreationPROPRIETARY AND CONFIDENTIAL, MARITZ COPYRIGHT 2008 5. Role of IT has changed 15 Years AgoToday Back-office, noncustomerEnd customersfacing systems running logging onto ouron a mainframesystems via web or(sophisticated tools and extranet 24x7 diagnostics, iron-cladprocesses, etc.) Speed of delivery and quality of applications had a direct impact on customer experience and our business Customers stringent requirements for increased security, privacy, etc. are passed on to their suppliers (i.e., Maritz) PCI certification Contractual SLAs with financial penalties for missed targetsPROPRIETARY AND CONFIDENTIAL, MARITZ COPYRIGHT 2008 6. IT Organization Maritz Three business Platforms Travel Each BU has their own IT organizationApp Dev Extensive use of technology More than 500 developers More than 700 Windows Servers More than 1000 active websites MGTS More than 5000 internal usersShared More than 150TB of SAN storage Services Lack of consistent standards across Maritz Maritzdifferent BUs results in: Loyalty Research Poor interoperability of components App Dev App Dev Difficult to share resources Lack of consistent quality More importantly lack of visibility across theenterprisePROPRIETARY AND CONFIDENTIAL, MARITZ COPYRIGHT 2008 7. Using CAST to stay cutting-edge Mitigate risk early in the development cycleSpeed to Market & Improve time to marketCustomer Reduce production downtimes Experience Improve customer experience Implement consistent standards across Bus Standardization results in cheaper, faster and better applications Across Improve productivity through reuseBusiness Units Better sharing of developer resources across BUs Identify security related issues upfront in theSecurity development cycle Compliance Automating the validation of applications to ensure Payment Card Industry (PCI)* security compliance. As a quality gate for vendor deliverables to manage risksVendor Deliverable proactivelyManagement Improve communication with vendors through fact- based discussionsPROPRIETARY AND CONFIDENTIAL, MARITZ COPYRIGHT 2008 * PCI - a set of security standards developed by the major credit card issuers to assure consistent data security measures 8. Operations Overview SourceControl Production Time(TFS) Tracking SystemDefect & ContinuousIncident Staging Tracking BuildSystemEPMToolCAST TestMetrics Data BaseExecutive Dashboard PROPRIETARY AND CONFIDENTIAL, MARITZ COPYRIGHT 2008 9. Case Study: New Application Launch Top 10 client, high visibility - all the CAST was used to identify application way to top with Maritzproblem areas General concern if the application will Architect and project managers be launched on time to make the prioritized action plans to remediate numbers issues Executive management wants Application performance issues were constant updates to understand andidentified during development manage risks, if any Architect have some question about Application security issues were implementationaddressed before sent for PCI Concerns about performance compliance audit Concerns about security Management was provided with Quality of deliverables from regular reports to monitor progressVendor PROPRIETARY AND CONFIDENTIAL, MARITZ COPYRIGHT 2008 10. Future Goals & Vision Benchmark all applications internally and externally (with peers) Become more data-driven IT organization Set specific goals for production defect and downtime reduction Drive down maintenance spendPROPRIETARY AND CONFIDENTIAL, MARITZ COPYRIGHT 2008