2010-11ASSESSMENT TOOLS

The following will be used as assessment tools: A. Employment/Involvement Self Assessment B. Program Feedback Form C. Event Feedback Form D. Student Employee Orientation/Retreats Survey E. Student Performance Reviews F. Association of College Unions International/Educational

Benchmarking Institute Student Center Study G. Association of College Unions International/Educational

Benchmarking Institute Student Activities Study

LearningOutcome

What student learning takes place?

How is thelearningassessed?

What improvements have been made based on assessment findings?

1. Provide accurate information to the customers.

Identifies the sources whereappropriate information isavailable.

Prepares, reviews, andimplements effectivemarketing and promotionaltools.

B, C, D, E

B, C, F, G

OPS-Info office students studied handbook and then took /discussed a quiz

R-SPaCE-Provided detailed info in new handbook and reviewed at retreat

SLR-Assistants had specific training on RU Involved

2.Articulate policies andprocedures.

Interprets policies,procedures, rules, etc.appropriate to his/her scopeof responsibilities.

B, C, E, FOPS-Supervisor met with student managers as a group twice per semester

SM-Student leaders retreat included review of departmental policies/procedures

3.Demonstrate respect andcourtesy to customers.

Practices the principles ofgood customer service

A, B, C, E, FSLR-SLR name changed to SOAR due to user feedback

R-SPaCE-Approved changes to the constitution

SM-Activated new link to on-line Tartan

CATEGORY ONE

CUSTOMER SERVICE

CATEGORY TWO

TEAMWORK/GROUP DYNAMICSLearningOutcome

What student learning takes place?

How is thelearningassessed?

What improvements have been made based on assessment findings?

1.Recognize his/her role in theorganization and how therole fulfills the mission of thedepartment.

Describes, in his/her ownwords, the role of thedepartment and its placewithin the University setting.

Differentiates theDepartment professionalroles

D, E

D, E

Department-Introduced new activity to introduce students to professional staff

2.Identify specific positionresponsibilities in relationto/coordination with others’responsibilities.

Practices department/workplace skills: teamwork,problem solving, qualityefforts, etc.

A, D, EOPS-Student leader managers trained to take greater responsibility in communicating with other student managers

CATEGORY THREE

COMMUNICATION SKILLSLearningOutcome

What student learning takes place?

How is theLearningassessed?

What improvements have been made based on assessment findings?

1.

Expresses (verbally and non-verbally) oneself clearlyand positively to team,supervisor and customers.

Uses verbal and non-verbalcommunication skillsappropriate for thedepartment setting.

A, B, C, D, F, GOPS-Info Desk conducted individual training with front desk workers

2.

Produce detailed and accurate information.

Develops critical thinking to provide supported andintegrated conclusions.

D, EOPS-Operations reports submitted daily

3.Demonstrate effective listening skills.

Correctly articulatesanother’s viewpoint orrequest.

D, E

CATEGORY FOUR

LEADERSHIP

LearningOutcome

What student learning takes place?

How is thelearningassessed?

What improvements have been made based on assessment findings?

1.Utilize delegation andeffective management skills.

Organizes tasks, meetings,and people to achieve desiredoutcomes.

A, D, E, F, GR-SPaCE-Meetings were scheduled so all exec. Boards members could attend

Campus Rec-Reworked point system for funding

2.Develop comprehensiveand successfulprograms/publications.

Schedule, prepare, andmonitor a diverseprogramming andpublication schedule.

B, GR-SPaCE-Posters/printed material deadlines were mandated and adhered to. Twitter posts and Facebook pages/events were increased

SM- Clarified production schedule with printer for Exit 109 and Beehive

3.Demonstrate level ofresponsibility and use it in aproductive manner.

Takes initiative asks forassistance when appropriate.

Utilizes resources andfollows establishedprocedures.

D, E

B, C, D, E, F, G

SLR-Assistants took “ownership” of area and learned operation of equipment

SM-Equipment checkout system refined to allow leaders some authority to self checkout equipment

CATEGORY FIVE

HONESTY/INTEGRITYLearningOutcome

What student learning takes place?

How is thelearningassessed?

What improvements have been made based on assessment findings?

1.Demonstrate behavior that istruthful, respectful, andwithin the standards of theUniversity community.

Understands the RU HonorCode in his/her words andapplies it to his/her choicesand actions.

Takes responsibility forhis/her own decisions andbehaviors.

D, E, F

A, D, E

SM-Leaders and other media students held accountable for equipment in their possession

2.Demonstrates safe andresponsible decision making.

Defends accuracy andfairness in his/her decisions.

Applies acquired knowledgein practical ways.

A, D, E

D, E

R-SPaCE-Exec board members required to follow constitution in regards to disciplinary issues

CATEGORY SIX

TIME MANAGEMENT/ORGANIZATIONAL SKILLS

LearningOutcome

What student learning takes place?

How is thelearningassessed?

What improvements have been made based on assessment findings?

1.Prioritizes responsibilities inrelation to deadlines/timedemands.

Explains the importance ofmeeting set deadlines and recognizes implications ifdeadlines are missed.

A, B, C, D, E, F, GR-SPaCE-Exec board members met with AD or GA weekly to help in holding students accountable for deadlines and responsibilities

2.Contribute to aproductive/positivedepartment environment.

Articulates the necessity ofand maintains office/workhours.

Prioritizes tasks and projectswithin his/her scope ofresponsibilities.

D, E

D, E

SM-Student leaders held responsible for maintaining office hours Editorial staff encouraged to also hold office hours

CATEGORY SEVEN

UNDERSTANDS DIFFERENCES/DIVERSITY

LearningOutcome

What student learning takes place?

How is thelearningassessed?

What improvements have been made based on assessment findings?

1.Demonstrate ability toconvey respect, sensitivityand tolerance.

Works and communicateseffectively with others,including people fromdifferent cultures andbackgrounds.

Treats others withdifferences equally, fairlyand with respect.

B, C, D, E, F, G

D, E, F, G

2.Demonstrate appreciation ofdifferent cultural groups.

Develops/Attends programsthat are designed to enhancehis/her understanding ofdifferent cultures.

Collaborates to create innovativeprograms/publications/trips.

B, D, E, F, G

B, E, G

R-SPaCE-Sponsored more collaborative programs with CDI and reached out to key faculty to build connections for educational programming

CATEGORY EIGHT

PERSONAL DEVELOPMENTLearningOutcome

What student learning takes place?

How is thelearningassessed?

What improvements have been made based on assessment findings?

1.Identify personal strengthand areas of improvement inrelation to his/her role withinThe department.

Uses criticism/feedback constructively.

Requests assistance whenappropriate.

D, E

D, E

SM-Student Leaders met with the AD on a weekly basis

Department-Conducted ACUI/EBI survey. Results will be reviewed for improvement

2.Demonstrate independencein decision-making.

Develops willingness to learnand train for related tasks.

Develops self-confidence.

D, E

D, E

OPS-Student managers were responsible for identifying fellow managers to cover shifts for them

3.Demonstrate personalcharacteristics that positivelyaffect the workplace andorganization.

Resolves/Assists in resolving interpersonal and teamconflicts.

Displays a positive attitudeand forward thinkingoutlook.

B, C, D, E, F, G

A, B, C, D, E, F, G

4.Demonstrate anunderstanding of the balancebetween academics andOutside commitments.

Manages academics (in classstudy, lab, etc.)/work/freetime/involvement.

D, E Department-Recognized 38 student employees who graduated