Allergy SpecialistAmbulatory Services/SurgeryAnesthesiologyAngioplasty, peripheralAthletic TrainingAudiologyBlood Bank

Autogenic Blood CollectionBreast Care, with Education and

Clinical Breast ExaminationsCardiologyCardiac Diagnostic ServicesCardiac RehabilitationChaplain ServicesChemotherapyCommunity Health EducationCytologyDental SurgeryDermatologyDiabetes ManagementDiagnostic Imaging:

AngiographyCT ScanningDiagnostic and InterventionalRadiology

MRIMammographyNuclear MedicineUltrasoundX-ray

Emergency MedicineEMS Training

EndoscopyFamily MedicineGastroenterologyGeneral SurgeryGynecologyHand SurgeryHead & Neck SurgeryHealth Insurance

Enrollment AssistanceHospiceIndustrial RehabilitationInfection ControlIntegrated Complementary

Medicine (ICM)Intensive CareInternal MedicineLaboratory ServicesMammographyMedical HematologyNeuro Diagnostic ServicesNeurologyNeurosurgeryNursing ServicesNutrition ServicesObstetrics:

Birthing CenterChildbirth ClassesNewborn NurserySibling Visitation

Occupational Medicine(HealthWorks)

Occupational Therapy

OncologyOphthalmologyOral SurgeryOrthopaedic SurgeryOtolaryngology(Ears, Nose, Throat)

Pain ManagementPathologyPediatricsPharmacy ServicesPhysical TherapyPhysician ReferralPlastic SurgeryPodiatryPulmonary MedicineRadiologyRehabilitation ServicesRespiratory TherapyRheumatology Services

Senior Living ServicesDementia CareEnriched LivingIndependent LivingLong-Term CareMedical Adult Day ServicesPost-Hospital CareShort Stays

Sleep DisordersSocial ServicesSpeech PathologySports MedicineTherapeutic DieteticsUltrasoundUrgent CareUrologyVascular SurgeryVestibular TherapyWellness Services

Promoting

HealthyLiving

A C T I V E

S U P P O R T

F O R

W E L L - B E I N G

Community Service Plan2010

I M P L E M E N T A T I O N R E P O R T F O R 2 0 0 9

www.ThompsonHealth.com

350 Parrish StreetCanandaigua, NY 14424

(585) 396-6000www.ThompsonHealth.com

Thompson Health’s Services

Thompson Health350 Parrish StreetCanandaigua, NY 14424

Patient Information (585) 396-6663Urgent Care (585) 924-1510Physician Referral Service (585) 396-6555

TheBrighter Day

UrgentCare CenterTo Farmington

Ferris Hills

ClarkMeadows

To Geneva

CMAC

CHAPEL ST.

FORT HILL AVE.

GIBSON ST.

W. GIBSON ST.

BUFFALO ST.

PHELPS ST.

SALTONSTALL ST.

EASTERN BLVD.

LAKE SHORE DR.

LINCOLNHILL RD.

MAIN

ST.

S. PEARL ST.

WEST ST.

WEST

LAKERD.

PARRISH ST.

MID

DLE

CHES

HIRE

RD.

BRISTOL ST.

City ofCANANDAIGUA

N

ThompsonHealth

Kershaw Park

CANANDAIGUALAKE

MuarLakes

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F.F. Thompson Hospitalis an ANCC Magnet®designated hospital fornursing excellence

Thompson Healthis a recipient ofthe Governor’sAward for Excellence

Community Health AssessmentF.F. Thompson Hospital participated in the OntarioCounty Partners for Community Solutions Committee,a broad-based group of community agencies, to developa community health assessment. The primary goal ofthe assessment was to determine the needs of thecounty and then to address the most significant unmetneeds and to lay the groundwork for formulating anoverall plan. The assessment included four majorcomponents:Examination of the CommunityHealth StatusIndicatorsEvaluation of the effectiveness of the Public HealthSystem and the role of the Public HealthDepartmentwithin that systemConsideration of issues that affect the quality of lifeamong community residents and the assets the Countyhas available to address health needsThe “Forces of Change” that are at work locally,statewide and nationally, and what types of threatsand/or opportunities are created by these changes

Assessment and Selection of PublicHealth PrioritiesOnce the community health assessment was conductedand results were tallied, a final list of the top issuesfrom the assessment process was compiled. The datawas then reviewed by F.F. Thompson Hospital as a basisto develop its community service plan. The goalsadopted by the Hospital include support fromcommunity partnerships such as the Ontario CountyHealth Collaborative which includes F.F. ThompsonHospital, Geneva General, Clifton Springs, andrepresentatives of the Ontario County Public HealthDepartment.

Based on the Community Health Assessment anddirection from the New York State Department ofHealth, the top priorities being addressed by F.F.Thompson Hospital in its three-year communityservice plan are:

Access to Quality Health Care

Thompson Health, located in Canandaigua, New York, is comprised of the followingcorporations: F.F. Thompson Hospital, a 113-bed acute care facility; M.M. EwingContinuing Care Center, a 188-bed long-term care facility; the F.F. ThompsonFoundation; FFTH Properties & Services and F.F.T. Senior Communities, which ownsand operates a senior living community featuring independent and enriched livingresidences.

For more than 100 years, Thompson Health has been providing excellence in health careto our service area, which now has approximately 165,000 residents. Thompson Healthprovides the highest quality of care to its growing regional population with the mostuseful services and benefits important to patients and customers. Thompson Healthfocuses on the health and well-being of our community – keeping the community healthyby providing excellence in primary and secondary care services, wellness information andcommunity education.

Thompson’s Board of Directors, medical staff, volunteers and Associates are committed tobeing directly involved in the health care of the growing region that we serve. ThompsonHealth is the recipient of the Governor’s Award for Excellence. F.F. Thompson Hospitalwas designated a second time in February 2010 as a Magnet facility for the excellence ofits nursing services by the American Nurses Credentialing Center. Thompson Hospital isalso a New York State Department of Health-designated Stroke Center. The M.M. EwingContinuing Care Center is a past recipient of the Alzheimer’s Association of Rochester’sQuality of Life Award: Outstanding Residential Provider. These awards are just a few thatillustrate the excellence achieved by the health system in patient and resident care.

Our excellence is inspired by the Thompson Health vision – Bringing Confidence andCompassion to Every Healthcare Experience. This vision is further defined through goalssuch as maintaining integral partnerships with our communities, leading the way inexceptional quality and unprecedented service, providing a culture of healing, offeringcomprehensive medical expertise and exceeding patient expectations. And all of this isachieved while living by the CARES values – Commitment, Action, Respect, Excellenceand Service – both as an organization and as each member of the Thompson Healthfamily.

Looking Ahead:Community Service Plan Synopsis for 2010-2012

Chronic Disease PreventionPhysical Activity andNutrition

F.F. Thompson Hospital has developed a three-yearwork plan to address these priorities working withschools, businesses and industries as follows:

1. Access to Quality Health Care:Analyze best practice models to enhance access forOntario County residentsImplement programs and strategies to helpOntarioCounty residents identify and regularly accessmedical and preventive healthcare services

2. Chronic Disease:Research best practices related to heart diseaseprevention and treatmentImplement programs and strategies related toprevention and treatment of heart disease

3. Physical Activity and Nutrition:Assist the community andThompsonHealthassociates to identify and engage in healthy initiativesto increase physical activity and improve nutritionalintake.

Three-Year Plan of ActionOver the three-year period of its community serviceplan, F.F. Thompson Hospital will continue to workwith its community and public health partners toidentify best practice models and the most effectiveway to address the needs of the community. TheHospital takes pride in bringing the communitypersonalized and compassionate health caresupported by the best in advanced medicaltechnology and innovative treatment protocols. As avital part of the Thompson Health System, F.F.Thompson Hospital is deeply rooted in thecommunity and will continue to work with itspartners to develop programs to meet the needs ofour patients. This community service plan featuresthe goals that continue the Hospital’s 100-yearlegacy of caring for our community.

Every three years, F.F. Thompson Hospital creates a Community Service Plan which is submitted to the State ofNew York Department of Health. The Plan is developed in conjunction with other community health partnersafter careful research on growing healthcare needs in the community. Below is a synopsis of the Hospital’scommunity service plan for 2010-2012.

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Financial DataThompson Health’s mission is to maintain its leadership role as a system of excellence in prevention,diagnosis and cost-effective care for our community members. In 2009, Thompson Health provided thefollowing courtesy care/services to our community:

2009Courtesy Care:

Total: $3,114,461 Sliding Fee Discounts and Self Pay Automatic Discounts

Uncompensated Care:$2,853,623 Provisions for Bad Debt

Community Benefit:Total: $1,828,546 Combination of Community Service/Education

Mary Clark Thompson Foundation Grants:Total: $19,115 Community Health Grants

Public AssessmentThompson Health maintains many linksand affiliations with community andhealth organizations to enhance ourability to develop and deliver communityprograms. Through our providernetwork and existing partnerships in thecommunity, Thompson Health hasestablished a diverse array of communityhealth programs to meet the community’sspecific needs. Some of our affiliationsinclude:

Ontario County

Schools

Colleges

Industry

Chamber of Commerce

Service Groups

Other Non-Profit CommunityOrganizations

Needs AssessmentThompson Health has established asystem for evaluating its communityhealth initiatives and the processes it usesto deliver community health programs.To ensure we are meeting changingcommunity health needs, we conductedan assessment to facilitate a coordinatedapproach to providing services and tomake the best use of limited resources.In addition to surveying members of our

Thompson’sCommunityHealthInvolvementCommunity health can be defined as health and quality of life that:

Improves the health and well-being of people in the health system’s service area;

Uses resources effectively and efficiently to promote health and reduce the overall cost of health care;

Addresses a multitude of issues and populations, and addresses the health needs of the individual that gobeyondmedical and physical issues; and

Is locally based, because local issues are best addressed with local solutions.

2

community on the content and quality ofthe programs we offer, Thompson Healthevaluates data from:

Our Associates, who conduct theprograms and gather customer comments

Local health officials

State and federal agencies

Industry information

Medical professionals

Thompson Health’s Boards of Directorsand Auxilliary

Patient Comments

We will continue to work with OntarioCounty Public Health to develop programsbased on the community health needsassessment.

Community involvement in 2009 included a food drive tobenefit the United Way.

HAPPINESS HOUSEProject: Hand Drumming ProjectThe program will enroll 40 participants and teachthem techniques of hand drumming, which hasproven therapeutic in many settings. Funds will beused to pay an instructor for 24 one-hour sessions,plus the cost of purchase and rental of drums.

ONTARIO COUNTY SHERIFF’S OFFICEProject: Seniors and Law EnforcementTogether Council (SALT)This informal group of interested law enforcementprofessionals and volunteers run three programs tobenefit seniors – 911 Cell Phone Distribution, Tel-A-Tend (a phone dispatched computer alarm system),and Project Lifesaver, a bracelet used to help trackwandering Alzheimer’s patients. Funds will help withpublicity.

PARTNERSHIPS FOR ONTARIOCOUNTY, INC.Project: Family Support CenterFamily Counseling Services, a program ofPartnerships for Ontario County, Inc., will use fundsfor families in need of “wrap around services” such astransportation, clothing, housing and supplies foryouth participation in work or school, as well as basichealth and medical needs including co-payments foroutside mental health or drug and alcohol treatment.

Funds will also be used for staff development for thecounselors to keep them current with continuingeducation requirements.

PARTNERSHIP FOR ONTARIO COUNTY, INC.Project: Smoke Detectors for theHearing ImpairedThe partnership will use funds to deliver and installspecially-designed smoke detectors to 22 low- orrestricted-income families with hearing impairedchildren/seniors.

SEEKING COMMON GROUNDProject: Finger Lakes Farm-CafeteriaThis program will run a pilot at the BloomfieldSchool District that can serve as a model for howlocal institutions can effectively preserve locallygrown produce for use out-of-season. Funds willpurchase dehydration equipment, supplies andproduce.

SONNENBERG GARDENSProject: Therapeutic Horticulture ProgramThis collaborative program among ThompsonHealth’s Brighter Day medical adult day program,Ontario County ARC, Flint BOCES, CanandaiguaAcademy and Sonnenberg will develop and maintaina vegetable garden. Funding will be used to helpbuild handicapped ramps for participant accessto the greenhouse.

programs and services available, as well as shareinformation about everything from childhoodnutrition to the importance of hand-washing inpreventing illness.

“Healthy Young Woman”According to the National Mental HealthInformation Center, girls are three times more likelythan boys to have a negative body image.

The Healthy Young Woman program aims to create asense of shared positive body image and self-esteemamong young women in our community.

This 90-minute presentation is given during theYoung Women’s Adventure Camp that is offered to7th and 8th grade girls twice during the summer at4-H Camp Bristol Hills. The presentation draws fromThe Body Positive’s “Health at Any Size” approach,which promotes self-love as a motivator for self-care.Intuitive eating and exercise are discussed as analternative to dieting.

Each girl attending the Healthy Young Womanpresentation is given a handmade “Self DiscoveryJournal” to record her individual beliefs regardinghealth behaviors, as well as her own “personal slogan”which promotes her unique self. Qualities to look forin a healthy relationship are also discussed.

The 2009 pilot of this program reached 23 youngwomen in our community and received positivefeedback from camp staff. The feedback was sopositive, in fact, that the program was scheduled tobe included in the Young Women’s Adventure Campfor summer 2010.

Lil’ Chef and Olympic WeeksWith childhood obesity rates having tripled over thepast 30 years, Thompson Health is not only taking its“Get Up! Fuel Up!” program into several area schooldistricts but reaching out to even younger childrenvia a program piloted at a local daycare center.

During Lil’ Chef Week at Care-A-Lot Child CareCenter, Thompson provided a three-hour programintroducing 6- to 9-year-olds to the health benefits ofwhole, plant-based foods through taste explorations,

Alzheimer’s AssociationMemory WalkMemory Walk is the nation’s largest event to raiseawareness and funds for Alzheimer’s care, support andresearch. The event is held annually in more than 600communities nationwide, bringing together family,friends, caregivers and community members who allwant to make a difference. The Rochester, NYchapter hosts four walks throughout its nine-countyregion, and works in conjunction with the staff ofThompson Health’s M.M. Ewing Continuing CareCenter to hold the Canandaigua walk each year.

In 2009, approximately 100 members of thecommunity turned out for the event, raising morethan $18,000.

Teams included extended families from the area, aswell as employees from departments throughout thehealth system, like Social Work/Case Management,Corporate Communications, the M.M. EwingContinuing Care Center and Thompson’sindependent and enriched senior living communities,Ferris Hills at West Lake and Clark Meadows. In fact,the Ferris Hills/Clark Meadows team raised moremoney than any other team participating in the walk.

Representatives of various departments withinThompson were on hand to spread awareness about

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ThompsonProgramsThe following describes some featured 2009 community health programs that Thompson Health provided:

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Mary Clark ThompsonCommunity Health GrantsIn keeping with Mary Clark Thompson’s spirit of community-building philanthropy,the F.F. Thompson Foundation, a corporation of Thompson Health, directly invests inthe health of the community by supporting organizations that care for us all. Grantssupport partnerships of two or more community organizations that combine theirresources and work together to improve community health. The Foundation makesresources available to projects within Thompson Health’s service area. In 2009 theMary Clark Thompson Community Health Grants sponsored many projects for atotal of $19,115, including the following:

AMERICAN RED CROSSProject: Family CaregivingThe Red Cross will use funds to hold a series ofclasses on caring for family members with Alzheimer’sand dementia-related illness in the Canandaigua area.

CANANDAIGUA LAKE WATERSHEDCOUNCILProject: Canandaigua YMCA RaingardenThe Watershed Council and the CanandaiguaYMCA, in collaboration with the Ontario CountyHighway Department and other municipal agencies,will use funds to develop a rain garden that willsubstantially clean runoff from the Y’s parking lot ofsediment and pollutants before they enterCanandaigua Lake.

GLEANERS COMMUNITY KITCHENProject: Dining Room Counterswith StorageThe Gleaners Community Kitchen providesnutritious meals daily to those in need—withoutquestion and at no cost. Gleaners will use funds topurchase washable plastic folding tables with cabinetsunderneath to facilitate storage.

SOCIETY OF ST. VINCENT DEPAULProject: Santa’s HelpersThe Society of St. Vincent DePaul, connected withCanandaigua’s St. Mary’s Church, will use funds toexpand their Christmas charity program to needyfamilies.

Memory Walk participants take off.

ThompsonHealth’s Courtesy CareThe Financial Aid/Community Care Program has been established to provide necessary medical care to allpatients regardless of their ability to pay. The program is intended to identify the uninsured and underinsuredindividuals who cannot afford to pay in full for their services. Financial Aid/Community Care is availablethrough discounted charges and/or sliding fee discounts. Financial Aid/Community Care assistance iscommunicated and made available to all individuals receiving medically necessary non-elective inpatient andoutpatient services from the hospital system through:

Verbal communication

Writtenmedia: information sheets, application and directions, patient handbook and handouts, patient service costestimates, patient bills and collection correspondence

Electronic media:ThompsonHealth’s internalWeb communication, InternetWebsite, non-patient communicationthroughout human service agencies and social service organizations

The Financial Aid/Community Care program is evaluated annually by theDirector of Patient Financial Services

Over the course of the year, a total of 64 childrenfrom the community took advantage of it.

Peripheral Arterial Disease ScreeningsMillions of Americans may be walking around with apotentially serious medical problem - PeripheralArterial Disease - without even knowing it. PADrefers to clogged or narrowed arteries - most often inthe legs and pelvic region. Those who have PAD facehigher risk of heart attack, stroke and loss of limbs.More than half of those with PAD don’t havesymptoms, so early detection and treatment isimportant.

In 2009, Thompson Health reached out to peoplewho might not otherwise have the opportunity toreceive a screening, holding two free PAD screeningsessions.

Participants were asked to complete a questionnaireand then had arm and ankle blood pressures taken byDiagnostic Imaging nurses, to assess their risk factors.Each participant then met with a Radiologist orNurse Practitioner to go over their results.

A total of 72 patients were seen, and 5 percent hadsome positive findings.

“Pharmacy in a Bag”For seniors who are sometimes overwhelmed with thecomplexities of their medications, Thompson Healthprovided an opportunity to sit down and discuss theirindividual medications and related concerns.

Held at Thompson Health’s Ferris Hills at West Lakeindependent senior living community, this programinvited seniors to bring all of their prescriptions,herbals, vitamins and medications in a brown bagand to then sit down with one of the hospital’spharmacists to discuss the purpose of theirprescriptions, side effects of medication, interactionswith other medications, vitamins, herbals and diet,questions they may wish to ask their physician andrecommendations for better medication management.

A total of 30 minutes was devoted to each seniorand over the course of the year, the pharmacist metformally with approximately 20 residents. Many morestopped by, eager to chat.

“Many people have several different physicians andspecialists who prescribe medications for them, andsometimes the seniors do not fully understand whythey are taking these medications. Also, the public at

arts and crafts and food detective work.

This interactive health education continued duringOlympic Week at the Center, when the same studentslearned about balancing food choices with physicalactivity and discussed a variety of physical activities totry. The students also experienced some kid-friendlyyoga poses.

The 2009 pilot reached 21 students between the agesof 6 and 9 years old, receiving positive feedback fromCare-A-Lot staff.

Operation KidsThis hands-on educational program was developed in2003 for children who are scheduled for surgery andfor their families. The goal is to decrease fear andanxiety surrounding surgery, and make the experiencepositive for all involved.

Held in the hospital’s Surgical Care Center,Operation Kids is free of charge for families and evenwelcomes adults who are about to undergo surgeryand are experiencing jitters of their own.

Tours last approximately 30 to 45 minutes andinclude the surgical center, operating room, and postanesthesia care unit. Kids and parents get to wearsurgical scrubs and caps as they enter the sterileenvironment of the Operating Room, and they get toview equipment such as the device that measuresblood pressure prior to surgery. The RN leading thetour also teaches them about things like the oxygenmask for children, for example. A question andanswer session follows the tour, and children are ableto take home a coloring book depicting typicalhospital scenes.

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and advance media coverage.

The dance was featured as part of the AmericanAssociation of Homes & Services for the Aging(AAHSA) annual Homecoming Week, a week whenevents are held in nursing facilities nationwide toconnect the seniors with the community at large.

Teen Pregnancy, STD and DateRape Prevention ProgramWith recent statistics showing that more than 40percent of girls and boys ages 15–19 report havinghad sex, Thompson Health in 2009 offered aprogram in a local high school aimed at preventingpregnancy, sexually transmitted diseases and date rapeamong teens in our community.

The health system presented fact-based informationto 120 10th-grade students on preventing pregnancyand sexually transmitted diseases through abstinenceand contraceptive use. Date rape prevention wasaddressed through reviewing warning signs of anabusive relationship, potential “date rape drugs” andrisk behaviors.

In addition, a video made by teens, for teens, wasobserved while “facts and myths” regarding sexualhealth were shared. The program’s second day wasdedicated to student questions and answers, bothanonymously and on the spot.

Student feedback showed that the program waseffective in terms of increasing their knowledge ofpreventative behaviors. The students suggested thatmore time be spent on the program and also cited theneed to reach younger age groups with theinformation presented.

The Thompson Clinic at CCIAAs a partnership among Thompson Health,Canandaigua Churches In Action (CCIA), andCatholic Charities of the Finger Lakes, theThompson Clinic provides short term, non-emergency treatment to those with nowhere else toturn for medical care. An idea conceived by a localchurch group in 2006, the Clinic became reality andofficially opened its doors in July 2009.

The uninsured and underinsured receive services on asliding-fee scale from a nurse practitioner and amedical assistant. The resource coordinator then helpseligible patients apply for health insurance, findpermanent primary care providers and access other

needed services within the community.

During its first year, the clinic provided 325patients with access to primary healthcare services.Many of these patients had gone years without seeinga provider. The Resource Coordinator has madehundreds of referrals for clinic patients to othercritical services, including housing, rental and utilityassistance, food stamps, gas vouchers, clothing, dentalcare, mental health services and employmentassistance.

CARES Values go GlobalBoth within the health system and beyond, manymembers of the Thompson Health family apply theircorporate CARES values (Commitment, Action,Respect, Excellence and Service) in response to needsin developing countries.

For example, the staff of the Emergency Departmenthas ongoing involvement with Children of theAmericas, a nonprofit that provides medical anddental care to indigent people in Guatemala eachJanuary. Nearly every year, at least one staff membertakes part, and many have said it is a life-changingexperience.

When the earthquake hit Haiti, the hospital’s Chiefof Surgery headed to a hospital 90 miles north ofPort au Prince – where he volunteers each year – tohelp care for the victims. Back at home, ThompsonHealth collected supplies for InterVol, a nonprofitorganization that recovers and redistributes medicalsupplies and equipment to areas of need, not justlocally but nationally and internationally.

While the collection of supplies is an ongoing effort,the crisis in Haiti was additionally responded to byusing theAssociatenewsletter to puta call out forgauze, masks,gowns, alcoholwipes, IVs andorthopaedicsupplies, as wellas baby formula,nonperishablefood andpersonal hygieneitems.

Operation Kids helps ease pre-surgery anxiety.

A recent mission to Guatemala.

In 2009, the health system not only began offeringaffordable, one-on-one smoking cessation counselingat the hospital for interested community membersbut began going to local workplaces to conductclasses on smoking cessation.

Both the individual counseling and the workplaceprogram include seven sessions which provideeducation on how to quit smoking and stay quit.

At the local packaging manufacturer whereThompson conducted an on-site class, 11 individualssigned up to take part. All 11 completed the sevensessions, giving the program a 0% dropout rate.There was also a 63% quit rate at the end of theprogram, which is much higher than the nationalaverage, and another 18% cut down on smoking.

The participants attributed their success to havingcoworkers’ support, their supervisor’s support andtheir organization’s support.

Through this program, the manufacturing companywas able to relay to their workforce a strong messageabout how much they value employees’ health, whileThompson was excited to be rendering service in anew and different way.

Support GroupsThompson Health strives to offer a wide range of freesupport groups to its community members. Thesegroups provide essential education to thoseexperiencing medical, behavioral and emotionalchallenges. They also provide an opportunity forcommunity members to connect with one anotherand share valuable insights on how to overcomebarriers to living in a state of optimal health andwellness.

In 2009, the health system offered a total of 15support groups for a variety of needs. As examples,the support groups included people who were trying

large is being told by various sources to take multipletypes of vitamins, herbs and remedies to keep ourbodies looking younger, feeling better and improvingoverall health. People appreciate a professionalopinion if these claims have any merit,” said thepharmacist.

Rose WalkThe 13th annual Rose Walk, hosted by ThompsonHealth’s Cardiac Rehabilitation Department, was heldon the grounds of Sonnenberg Gardens & MansionState Historic Park, the former home of Thompson’sfounder, Mary Clark Thompson.

Despite rain, the event attracted plenty of walkers,both young and old. It also had the support of a localcardiology practice, a local car dealership, a churchand an insurance agency. Together, these individualsand organizations raised more than $18,000, makingit one of the most successful Rose Walks ever.

The proceeds assist patients who might not otherwisebe able to afford their required copayments for theCardiac Rehab program. These patients work withThompson’s staff members, who use a phasedapproach to help people who have suffered acardiac event.

Through exercise, cardiovascular monitoring,nutritional advice, support and counseling,individuals can continue on their journey back tooptimal health.

Smoking Cessation ProgramThompson Health became smoke-free in 2007,participates in the American Cancer Society’s GreatAmerican Smokeout each November and continuesoffering related education and support for bothemployees and members of the community.

5

There were also many educational and interactiveexhibits during the May 20 event, whererepresentatives of Thompson promoted anotherSands Cancer Center event: “Colors of Hope.”

Held June 18, this free, family-oriented event wasbuilt around a theme of “Honoring Your CancerExperience.” Everyone whose life has been touchedby cancer was invited to attend the event, whichfeatured music, face-painting for children, lightdinner fare and camaraderie with others.

Swing DanceThe first annual Swing Dance at the M.M. EwingContinuing Care Center – Thompson Health’sskilled-nursing facility – was planned at the request ofresidents, who wanted to have a dance but alsowanted to host an event that would benefit thecommunity.

The CCC teamed with the Blue Star Mothers ofAmerica, NY Chapter #1, to collect items that wouldbe sent to overseas troops. They also used the event,which had the theme of a U.S.O. canteen, as avehicle to honor and thank the 25 CCC residentswho are veterans.

The event was a huge success. At the door, a carloadof items was collected to mail to the troops andenough funds were raised to pay postage for 37packages. The dance was attended by members of theRochester Swing Dance Network – many in perioddress – and music was provided by a jazz quartetcalled Four on the Floor. Many CCC residents andfamily members attended, as did members of thecommunity who heard about the dance via posters

to control their weight, people who have survivedcancer, people who are living with traumatic braininjuries and people who are caring for a loved onewith dementia. They all had a place to turn andpeople with whom to share experiences. A newsupport group introduced during the year was theTraumatic Brain Injury Support Group for YoungAdults, co-facilitated by a young TBI survivor livingindependently in the community and a counselorwith a local organization called Bridges forBrain Injury.

Thompson experienced a significant increase in thenumber of support group participants. There were1,791 in 2009 compared to 984 in 2008. This is an82-percent increase, and the numbers continued toclimb as the groups entered 2010.

“Surviving and Thriving” and“Colors of Hope”With cancer touching virtually all of our lives in oneway or another, Thompson Health strives to be aresource for the community and in 2009 hosted itssecond community cancer symposium, “Survivingand Thriving.”

Medical professionals and community members alikeattended this event and heard presentations on avariety of topics. These included advances inchemotherapy, therapeutic advances in radiationoncology, complementary medicine, how to managestress and recognizing the wide range of emotionsexperienced by patients and providers.

The symposium also featured dinner and keynotespeaker Kitty Van Bortel, a breast cancer survivor andPresident of Van Bortel Subaru and Van Bortel Fordin nearby Victor, NY. In her address, Ms. Van Bortelspoke of her journey as a survivor.

6

Rain didn’t stop Rose Walk participants.

Smoking cessation at PACTIV had a 0% dropout rate.

Colors of Hope included family-oriented activities.

Swing Dance brought people together for a good cause.

In 2009, the health system not only began offeringaffordable, one-on-one smoking cessation counselingat the hospital for interested community membersbut began going to local workplaces to conductclasses on smoking cessation.

Both the individual counseling and the workplaceprogram include seven sessions which provideeducation on how to quit smoking and stay quit.

At the local packaging manufacturer whereThompson conducted an on-site class, 11 individualssigned up to take part. All 11 completed the sevensessions, giving the program a 0% dropout rate.There was also a 63% quit rate at the end of theprogram, which is much higher than the nationalaverage, and another 18% cut down on smoking.

The participants attributed their success to havingcoworkers’ support, their supervisor’s support andtheir organization’s support.

Through this program, the manufacturing companywas able to relay to their workforce a strong messageabout how much they value employees’ health, whileThompson was excited to be rendering service in anew and different way.

Support GroupsThompson Health strives to offer a wide range of freesupport groups to its community members. Thesegroups provide essential education to thoseexperiencing medical, behavioral and emotionalchallenges. They also provide an opportunity forcommunity members to connect with one anotherand share valuable insights on how to overcomebarriers to living in a state of optimal health andwellness.

In 2009, the health system offered a total of 15support groups for a variety of needs. As examples,the support groups included people who were trying

large is being told by various sources to take multipletypes of vitamins, herbs and remedies to keep ourbodies looking younger, feeling better and improvingoverall health. People appreciate a professionalopinion if these claims have any merit,” said thepharmacist.

Rose WalkThe 13th annual Rose Walk, hosted by ThompsonHealth’s Cardiac Rehabilitation Department, was heldon the grounds of Sonnenberg Gardens & MansionState Historic Park, the former home of Thompson’sfounder, Mary Clark Thompson.

Despite rain, the event attracted plenty of walkers,both young and old. It also had the support of a localcardiology practice, a local car dealership, a churchand an insurance agency. Together, these individualsand organizations raised more than $18,000, makingit one of the most successful Rose Walks ever.

The proceeds assist patients who might not otherwisebe able to afford their required copayments for theCardiac Rehab program. These patients work withThompson’s staff members, who use a phasedapproach to help people who have suffered acardiac event.

Through exercise, cardiovascular monitoring,nutritional advice, support and counseling,individuals can continue on their journey back tooptimal health.

Smoking Cessation ProgramThompson Health became smoke-free in 2007,participates in the American Cancer Society’s GreatAmerican Smokeout each November and continuesoffering related education and support for bothemployees and members of the community.

5

There were also many educational and interactiveexhibits during the May 20 event, whererepresentatives of Thompson promoted anotherSands Cancer Center event: “Colors of Hope.”

Held June 18, this free, family-oriented event wasbuilt around a theme of “Honoring Your CancerExperience.” Everyone whose life has been touchedby cancer was invited to attend the event, whichfeatured music, face-painting for children, lightdinner fare and camaraderie with others.

Swing DanceThe first annual Swing Dance at the M.M. EwingContinuing Care Center – Thompson Health’sskilled-nursing facility – was planned at the request ofresidents, who wanted to have a dance but alsowanted to host an event that would benefit thecommunity.

The CCC teamed with the Blue Star Mothers ofAmerica, NY Chapter #1, to collect items that wouldbe sent to overseas troops. They also used the event,which had the theme of a U.S.O. canteen, as avehicle to honor and thank the 25 CCC residentswho are veterans.

The event was a huge success. At the door, a carloadof items was collected to mail to the troops andenough funds were raised to pay postage for 37packages. The dance was attended by members of theRochester Swing Dance Network – many in perioddress – and music was provided by a jazz quartetcalled Four on the Floor. Many CCC residents andfamily members attended, as did members of thecommunity who heard about the dance via posters

to control their weight, people who have survivedcancer, people who are living with traumatic braininjuries and people who are caring for a loved onewith dementia. They all had a place to turn andpeople with whom to share experiences. A newsupport group introduced during the year was theTraumatic Brain Injury Support Group for YoungAdults, co-facilitated by a young TBI survivor livingindependently in the community and a counselorwith a local organization called Bridges forBrain Injury.

Thompson experienced a significant increase in thenumber of support group participants. There were1,791 in 2009 compared to 984 in 2008. This is an82-percent increase, and the numbers continued toclimb as the groups entered 2010.

“Surviving and Thriving” and“Colors of Hope”With cancer touching virtually all of our lives in oneway or another, Thompson Health strives to be aresource for the community and in 2009 hosted itssecond community cancer symposium, “Survivingand Thriving.”

Medical professionals and community members alikeattended this event and heard presentations on avariety of topics. These included advances inchemotherapy, therapeutic advances in radiationoncology, complementary medicine, how to managestress and recognizing the wide range of emotionsexperienced by patients and providers.

The symposium also featured dinner and keynotespeaker Kitty Van Bortel, a breast cancer survivor andPresident of Van Bortel Subaru and Van Bortel Fordin nearby Victor, NY. In her address, Ms. Van Bortelspoke of her journey as a survivor.

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Rain didn’t stop Rose Walk participants.

Smoking cessation at PACTIV had a 0% dropout rate.

Colors of Hope included family-oriented activities.

Swing Dance brought people together for a good cause.

Over the course of the year, a total of 64 childrenfrom the community took advantage of it.

Peripheral Arterial Disease ScreeningsMillions of Americans may be walking around with apotentially serious medical problem - PeripheralArterial Disease - without even knowing it. PADrefers to clogged or narrowed arteries - most often inthe legs and pelvic region. Those who have PAD facehigher risk of heart attack, stroke and loss of limbs.More than half of those with PAD don’t havesymptoms, so early detection and treatment isimportant.

In 2009, Thompson Health reached out to peoplewho might not otherwise have the opportunity toreceive a screening, holding two free PAD screeningsessions.

Participants were asked to complete a questionnaireand then had arm and ankle blood pressures taken byDiagnostic Imaging nurses, to assess their risk factors.Each participant then met with a Radiologist orNurse Practitioner to go over their results.

A total of 72 patients were seen, and 5 percent hadsome positive findings.

“Pharmacy in a Bag”For seniors who are sometimes overwhelmed with thecomplexities of their medications, Thompson Healthprovided an opportunity to sit down and discuss theirindividual medications and related concerns.

Held at Thompson Health’s Ferris Hills at West Lakeindependent senior living community, this programinvited seniors to bring all of their prescriptions,herbals, vitamins and medications in a brown bagand to then sit down with one of the hospital’spharmacists to discuss the purpose of theirprescriptions, side effects of medication, interactionswith other medications, vitamins, herbals and diet,questions they may wish to ask their physician andrecommendations for better medication management.

A total of 30 minutes was devoted to each seniorand over the course of the year, the pharmacist metformally with approximately 20 residents. Many morestopped by, eager to chat.

“Many people have several different physicians andspecialists who prescribe medications for them, andsometimes the seniors do not fully understand whythey are taking these medications. Also, the public at

arts and crafts and food detective work.

This interactive health education continued duringOlympic Week at the Center, when the same studentslearned about balancing food choices with physicalactivity and discussed a variety of physical activities totry. The students also experienced some kid-friendlyyoga poses.

The 2009 pilot reached 21 students between the agesof 6 and 9 years old, receiving positive feedback fromCare-A-Lot staff.

Operation KidsThis hands-on educational program was developed in2003 for children who are scheduled for surgery andfor their families. The goal is to decrease fear andanxiety surrounding surgery, and make the experiencepositive for all involved.

Held in the hospital’s Surgical Care Center,Operation Kids is free of charge for families and evenwelcomes adults who are about to undergo surgeryand are experiencing jitters of their own.

Tours last approximately 30 to 45 minutes andinclude the surgical center, operating room, and postanesthesia care unit. Kids and parents get to wearsurgical scrubs and caps as they enter the sterileenvironment of the Operating Room, and they get toview equipment such as the device that measuresblood pressure prior to surgery. The RN leading thetour also teaches them about things like the oxygenmask for children, for example. A question andanswer session follows the tour, and children are ableto take home a coloring book depicting typicalhospital scenes.

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and advance media coverage.

The dance was featured as part of the AmericanAssociation of Homes & Services for the Aging(AAHSA) annual Homecoming Week, a week whenevents are held in nursing facilities nationwide toconnect the seniors with the community at large.

Teen Pregnancy, STD and DateRape Prevention ProgramWith recent statistics showing that more than 40percent of girls and boys ages 15–19 report havinghad sex, Thompson Health in 2009 offered aprogram in a local high school aimed at preventingpregnancy, sexually transmitted diseases and date rapeamong teens in our community.

The health system presented fact-based informationto 120 10th-grade students on preventing pregnancyand sexually transmitted diseases through abstinenceand contraceptive use. Date rape prevention wasaddressed through reviewing warning signs of anabusive relationship, potential “date rape drugs” andrisk behaviors.

In addition, a video made by teens, for teens, wasobserved while “facts and myths” regarding sexualhealth were shared. The program’s second day wasdedicated to student questions and answers, bothanonymously and on the spot.

Student feedback showed that the program waseffective in terms of increasing their knowledge ofpreventative behaviors. The students suggested thatmore time be spent on the program and also cited theneed to reach younger age groups with theinformation presented.

The Thompson Clinic at CCIAAs a partnership among Thompson Health,Canandaigua Churches In Action (CCIA), andCatholic Charities of the Finger Lakes, theThompson Clinic provides short term, non-emergency treatment to those with nowhere else toturn for medical care. An idea conceived by a localchurch group in 2006, the Clinic became reality andofficially opened its doors in July 2009.

The uninsured and underinsured receive services on asliding-fee scale from a nurse practitioner and amedical assistant. The resource coordinator then helpseligible patients apply for health insurance, findpermanent primary care providers and access other

needed services within the community.

During its first year, the clinic provided 325patients with access to primary healthcare services.Many of these patients had gone years without seeinga provider. The Resource Coordinator has madehundreds of referrals for clinic patients to othercritical services, including housing, rental and utilityassistance, food stamps, gas vouchers, clothing, dentalcare, mental health services and employmentassistance.

CARES Values go GlobalBoth within the health system and beyond, manymembers of the Thompson Health family apply theircorporate CARES values (Commitment, Action,Respect, Excellence and Service) in response to needsin developing countries.

For example, the staff of the Emergency Departmenthas ongoing involvement with Children of theAmericas, a nonprofit that provides medical anddental care to indigent people in Guatemala eachJanuary. Nearly every year, at least one staff membertakes part, and many have said it is a life-changingexperience.

When the earthquake hit Haiti, the hospital’s Chiefof Surgery headed to a hospital 90 miles north ofPort au Prince – where he volunteers each year – tohelp care for the victims. Back at home, ThompsonHealth collected supplies for InterVol, a nonprofitorganization that recovers and redistributes medicalsupplies and equipment to areas of need, not justlocally but nationally and internationally.

While the collection of supplies is an ongoing effort,the crisis in Haiti was additionally responded to byusing theAssociatenewsletter to puta call out forgauze, masks,gowns, alcoholwipes, IVs andorthopaedicsupplies, as wellas baby formula,nonperishablefood andpersonal hygieneitems.

Operation Kids helps ease pre-surgery anxiety.

A recent mission to Guatemala.

programs and services available, as well as shareinformation about everything from childhoodnutrition to the importance of hand-washing inpreventing illness.

“Healthy Young Woman”According to the National Mental HealthInformation Center, girls are three times more likelythan boys to have a negative body image.

The Healthy Young Woman program aims to create asense of shared positive body image and self-esteemamong young women in our community.

This 90-minute presentation is given during theYoung Women’s Adventure Camp that is offered to7th and 8th grade girls twice during the summer at4-H Camp Bristol Hills. The presentation draws fromThe Body Positive’s “Health at Any Size” approach,which promotes self-love as a motivator for self-care.Intuitive eating and exercise are discussed as analternative to dieting.

Each girl attending the Healthy Young Womanpresentation is given a handmade “Self DiscoveryJournal” to record her individual beliefs regardinghealth behaviors, as well as her own “personal slogan”which promotes her unique self. Qualities to look forin a healthy relationship are also discussed.

The 2009 pilot of this program reached 23 youngwomen in our community and received positivefeedback from camp staff. The feedback was sopositive, in fact, that the program was scheduled tobe included in the Young Women’s Adventure Campfor summer 2010.

Lil’ Chef and Olympic WeeksWith childhood obesity rates having tripled over thepast 30 years, Thompson Health is not only taking its“Get Up! Fuel Up!” program into several area schooldistricts but reaching out to even younger childrenvia a program piloted at a local daycare center.

During Lil’ Chef Week at Care-A-Lot Child CareCenter, Thompson provided a three-hour programintroducing 6- to 9-year-olds to the health benefits ofwhole, plant-based foods through taste explorations,

Alzheimer’s AssociationMemory WalkMemory Walk is the nation’s largest event to raiseawareness and funds for Alzheimer’s care, support andresearch. The event is held annually in more than 600communities nationwide, bringing together family,friends, caregivers and community members who allwant to make a difference. The Rochester, NYchapter hosts four walks throughout its nine-countyregion, and works in conjunction with the staff ofThompson Health’s M.M. Ewing Continuing CareCenter to hold the Canandaigua walk each year.

In 2009, approximately 100 members of thecommunity turned out for the event, raising morethan $18,000.

Teams included extended families from the area, aswell as employees from departments throughout thehealth system, like Social Work/Case Management,Corporate Communications, the M.M. EwingContinuing Care Center and Thompson’sindependent and enriched senior living communities,Ferris Hills at West Lake and Clark Meadows. In fact,the Ferris Hills/Clark Meadows team raised moremoney than any other team participating in the walk.

Representatives of various departments withinThompson were on hand to spread awareness about

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ThompsonProgramsThe following describes some featured 2009 community health programs that Thompson Health provided:

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Mary Clark ThompsonCommunity Health GrantsIn keeping with Mary Clark Thompson’s spirit of community-building philanthropy,the F.F. Thompson Foundation, a corporation of Thompson Health, directly invests inthe health of the community by supporting organizations that care for us all. Grantssupport partnerships of two or more community organizations that combine theirresources and work together to improve community health. The Foundation makesresources available to projects within Thompson Health’s service area. In 2009 theMary Clark Thompson Community Health Grants sponsored many projects for atotal of $19,115, including the following:

AMERICAN RED CROSSProject: Family CaregivingThe Red Cross will use funds to hold a series ofclasses on caring for family members with Alzheimer’sand dementia-related illness in the Canandaigua area.

CANANDAIGUA LAKE WATERSHEDCOUNCILProject: Canandaigua YMCA RaingardenThe Watershed Council and the CanandaiguaYMCA, in collaboration with the Ontario CountyHighway Department and other municipal agencies,will use funds to develop a rain garden that willsubstantially clean runoff from the Y’s parking lot ofsediment and pollutants before they enterCanandaigua Lake.

GLEANERS COMMUNITY KITCHENProject: Dining Room Counterswith StorageThe Gleaners Community Kitchen providesnutritious meals daily to those in need—withoutquestion and at no cost. Gleaners will use funds topurchase washable plastic folding tables with cabinetsunderneath to facilitate storage.

SOCIETY OF ST. VINCENT DEPAULProject: Santa’s HelpersThe Society of St. Vincent DePaul, connected withCanandaigua’s St. Mary’s Church, will use funds toexpand their Christmas charity program to needyfamilies.

Memory Walk participants take off.

ThompsonHealth’s Courtesy CareThe Financial Aid/Community Care Program has been established to provide necessary medical care to allpatients regardless of their ability to pay. The program is intended to identify the uninsured and underinsuredindividuals who cannot afford to pay in full for their services. Financial Aid/Community Care is availablethrough discounted charges and/or sliding fee discounts. Financial Aid/Community Care assistance iscommunicated and made available to all individuals receiving medically necessary non-elective inpatient andoutpatient services from the hospital system through:

Verbal communication

Writtenmedia: information sheets, application and directions, patient handbook and handouts, patient service costestimates, patient bills and collection correspondence

Electronic media:ThompsonHealth’s internalWeb communication, InternetWebsite, non-patient communicationthroughout human service agencies and social service organizations

The Financial Aid/Community Care program is evaluated annually by theDirector of Patient Financial Services

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Financial DataThompson Health’s mission is to maintain its leadership role as a system of excellence in prevention,diagnosis and cost-effective care for our community members. In 2009, Thompson Health provided thefollowing courtesy care/services to our community:

2009Courtesy Care:

Total: $3,114,461 Sliding Fee Discounts and Self Pay Automatic Discounts

Uncompensated Care:$2,853,623 Provisions for Bad Debt

Community Benefit:Total: $1,828,546 Combination of Community Service/Education

Mary Clark Thompson Foundation Grants:Total: $19,115 Community Health Grants

Public AssessmentThompson Health maintains many linksand affiliations with community andhealth organizations to enhance ourability to develop and deliver communityprograms. Through our providernetwork and existing partnerships in thecommunity, Thompson Health hasestablished a diverse array of communityhealth programs to meet the community’sspecific needs. Some of our affiliationsinclude:

Ontario County

Schools

Colleges

Industry

Chamber of Commerce

Service Groups

Other Non-Profit CommunityOrganizations

Needs AssessmentThompson Health has established asystem for evaluating its communityhealth initiatives and the processes it usesto deliver community health programs.To ensure we are meeting changingcommunity health needs, we conductedan assessment to facilitate a coordinatedapproach to providing services and tomake the best use of limited resources.In addition to surveying members of our

Thompson’sCommunityHealthInvolvementCommunity health can be defined as health and quality of life that:

Improves the health and well-being of people in the health system’s service area;

Uses resources effectively and efficiently to promote health and reduce the overall cost of health care;

Addresses a multitude of issues and populations, and addresses the health needs of the individual that gobeyondmedical and physical issues; and

Is locally based, because local issues are best addressed with local solutions.

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community on the content and quality ofthe programs we offer, Thompson Healthevaluates data from:

Our Associates, who conduct theprograms and gather customer comments

Local health officials

State and federal agencies

Industry information

Medical professionals

Thompson Health’s Boards of Directorsand Auxilliary

Patient Comments

We will continue to work with OntarioCounty Public Health to develop programsbased on the community health needsassessment.

Community involvement in 2009 included a food drive tobenefit the United Way.

HAPPINESS HOUSEProject: Hand Drumming ProjectThe program will enroll 40 participants and teachthem techniques of hand drumming, which hasproven therapeutic in many settings. Funds will beused to pay an instructor for 24 one-hour sessions,plus the cost of purchase and rental of drums.

ONTARIO COUNTY SHERIFF’S OFFICEProject: Seniors and Law EnforcementTogether Council (SALT)This informal group of interested law enforcementprofessionals and volunteers run three programs tobenefit seniors – 911 Cell Phone Distribution, Tel-A-Tend (a phone dispatched computer alarm system),and Project Lifesaver, a bracelet used to help trackwandering Alzheimer’s patients. Funds will help withpublicity.

PARTNERSHIPS FOR ONTARIOCOUNTY, INC.Project: Family Support CenterFamily Counseling Services, a program ofPartnerships for Ontario County, Inc., will use fundsfor families in need of “wrap around services” such astransportation, clothing, housing and supplies foryouth participation in work or school, as well as basichealth and medical needs including co-payments foroutside mental health or drug and alcohol treatment.

Funds will also be used for staff development for thecounselors to keep them current with continuingeducation requirements.

PARTNERSHIP FOR ONTARIO COUNTY, INC.Project: Smoke Detectors for theHearing ImpairedThe partnership will use funds to deliver and installspecially-designed smoke detectors to 22 low- orrestricted-income families with hearing impairedchildren/seniors.

SEEKING COMMON GROUNDProject: Finger Lakes Farm-CafeteriaThis program will run a pilot at the BloomfieldSchool District that can serve as a model for howlocal institutions can effectively preserve locallygrown produce for use out-of-season. Funds willpurchase dehydration equipment, supplies andproduce.

SONNENBERG GARDENSProject: Therapeutic Horticulture ProgramThis collaborative program among ThompsonHealth’s Brighter Day medical adult day program,Ontario County ARC, Flint BOCES, CanandaiguaAcademy and Sonnenberg will develop and maintaina vegetable garden. Funding will be used to helpbuild handicapped ramps for participant accessto the greenhouse.

Community Health AssessmentF.F. Thompson Hospital participated in the OntarioCounty Partners for Community Solutions Committee,a broad-based group of community agencies, to developa community health assessment. The primary goal ofthe assessment was to determine the needs of thecounty and then to address the most significant unmetneeds and to lay the groundwork for formulating anoverall plan. The assessment included four majorcomponents:Examination of the CommunityHealth StatusIndicatorsEvaluation of the effectiveness of the Public HealthSystem and the role of the Public HealthDepartmentwithin that systemConsideration of issues that affect the quality of lifeamong community residents and the assets the Countyhas available to address health needsThe “Forces of Change” that are at work locally,statewide and nationally, and what types of threatsand/or opportunities are created by these changes

Assessment and Selection of PublicHealth PrioritiesOnce the community health assessment was conductedand results were tallied, a final list of the top issuesfrom the assessment process was compiled. The datawas then reviewed by F.F. Thompson Hospital as a basisto develop its community service plan. The goalsadopted by the Hospital include support fromcommunity partnerships such as the Ontario CountyHealth Collaborative which includes F.F. ThompsonHospital, Geneva General, Clifton Springs, andrepresentatives of the Ontario County Public HealthDepartment.

Based on the Community Health Assessment anddirection from the New York State Department ofHealth, the top priorities being addressed by F.F.Thompson Hospital in its three-year communityservice plan are:

Access to Quality Health Care

Thompson Health, located in Canandaigua, New York, is comprised of the followingcorporations: F.F. Thompson Hospital, a 113-bed acute care facility; M.M. EwingContinuing Care Center, a 188-bed long-term care facility; the F.F. ThompsonFoundation; FFTH Properties & Services and F.F.T. Senior Communities, which ownsand operates a senior living community featuring independent and enriched livingresidences.

For more than 100 years, Thompson Health has been providing excellence in health careto our service area, which now has approximately 165,000 residents. Thompson Healthprovides the highest quality of care to its growing regional population with the mostuseful services and benefits important to patients and customers. Thompson Healthfocuses on the health and well-being of our community – keeping the community healthyby providing excellence in primary and secondary care services, wellness information andcommunity education.

Thompson’s Board of Directors, medical staff, volunteers and Associates are committed tobeing directly involved in the health care of the growing region that we serve. ThompsonHealth is the recipient of the Governor’s Award for Excellence. F.F. Thompson Hospitalwas designated a second time in February 2010 as a Magnet facility for the excellence ofits nursing services by the American Nurses Credentialing Center. Thompson Hospital isalso a New York State Department of Health-designated Stroke Center. The M.M. EwingContinuing Care Center is a past recipient of the Alzheimer’s Association of Rochester’sQuality of Life Award: Outstanding Residential Provider. These awards are just a few thatillustrate the excellence achieved by the health system in patient and resident care.

Our excellence is inspired by the Thompson Health vision – Bringing Confidence andCompassion to Every Healthcare Experience. This vision is further defined through goalssuch as maintaining integral partnerships with our communities, leading the way inexceptional quality and unprecedented service, providing a culture of healing, offeringcomprehensive medical expertise and exceeding patient expectations. And all of this isachieved while living by the CARES values – Commitment, Action, Respect, Excellenceand Service – both as an organization and as each member of the Thompson Healthfamily.

Looking Ahead:Community Service Plan Synopsis for 2010-2012

Chronic Disease PreventionPhysical Activity andNutrition

F.F. Thompson Hospital has developed a three-yearwork plan to address these priorities working withschools, businesses and industries as follows:

1. Access to Quality Health Care:Analyze best practice models to enhance access forOntario County residentsImplement programs and strategies to helpOntarioCounty residents identify and regularly accessmedical and preventive healthcare services

2. Chronic Disease:Research best practices related to heart diseaseprevention and treatmentImplement programs and strategies related toprevention and treatment of heart disease

3. Physical Activity and Nutrition:Assist the community andThompsonHealthassociates to identify and engage in healthy initiativesto increase physical activity and improve nutritionalintake.

Three-Year Plan of ActionOver the three-year period of its community serviceplan, F.F. Thompson Hospital will continue to workwith its community and public health partners toidentify best practice models and the most effectiveway to address the needs of the community. TheHospital takes pride in bringing the communitypersonalized and compassionate health caresupported by the best in advanced medicaltechnology and innovative treatment protocols. As avital part of the Thompson Health System, F.F.Thompson Hospital is deeply rooted in thecommunity and will continue to work with itspartners to develop programs to meet the needs ofour patients. This community service plan featuresthe goals that continue the Hospital’s 100-yearlegacy of caring for our community.

Every three years, F.F. Thompson Hospital creates a Community Service Plan which is submitted to the State ofNew York Department of Health. The Plan is developed in conjunction with other community health partnersafter careful research on growing healthcare needs in the community. Below is a synopsis of the Hospital’scommunity service plan for 2010-2012.

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Allergy SpecialistAmbulatory Services/SurgeryAnesthesiologyAngioplasty, peripheralAthletic TrainingAudiologyBlood Bank

Autogenic Blood CollectionBreast Care, with Education and

Clinical Breast ExaminationsCardiologyCardiac Diagnostic ServicesCardiac RehabilitationChaplain ServicesChemotherapyCommunity Health EducationCytologyDental SurgeryDermatologyDiabetes ManagementDiagnostic Imaging:

AngiographyCT ScanningDiagnostic and InterventionalRadiology

MRIMammographyNuclear MedicineUltrasoundX-ray

Emergency MedicineEMS Training

EndoscopyFamily MedicineGastroenterologyGeneral SurgeryGynecologyHand SurgeryHead & Neck SurgeryHealth Insurance

Enrollment AssistanceHospiceIndustrial RehabilitationInfection ControlIntegrated Complementary

Medicine (ICM)Intensive CareInternal MedicineLaboratory ServicesMammographyMedical HematologyNeuro Diagnostic ServicesNeurologyNeurosurgeryNursing ServicesNutrition ServicesObstetrics:

Birthing CenterChildbirth ClassesNewborn NurserySibling Visitation

Occupational Medicine(HealthWorks)

Occupational Therapy

OncologyOphthalmologyOral SurgeryOrthopaedic SurgeryOtolaryngology(Ears, Nose, Throat)

Pain ManagementPathologyPediatricsPharmacy ServicesPhysical TherapyPhysician ReferralPlastic SurgeryPodiatryPulmonary MedicineRadiologyRehabilitation ServicesRespiratory TherapyRheumatology Services

Senior Living ServicesDementia CareEnriched LivingIndependent LivingLong-Term CareMedical Adult Day ServicesPost-Hospital CareShort Stays

Sleep DisordersSocial ServicesSpeech PathologySports MedicineTherapeutic DieteticsUltrasoundUrgent CareUrologyVascular SurgeryVestibular TherapyWellness Services

Promoting

HealthyLiving

A C T I V E

S U P P O R T

F O R

W E L L - B E I N G

Community Service Plan2010

I M P L E M E N T A T I O N R E P O R T F O R 2 0 0 9

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F.F. Thompson Hospitalis an ANCC Magnet®designated hospital fornursing excellence

Thompson Healthis a recipient ofthe Governor’sAward for Excellence