2010 schedule-at-a-glance

1
REGISTRATION PACKAGES & PRICING HOUSING COLLISION & MECHANICAL SERVICE & REPAIR SUNDAY, OCTOBER 10 8:00 AM - 12:00 PM ICO1 AE Collision Repair for Toyota, Lexus, and Scion Vehicles (TOY01) ICO2 AE Advanced Material Damage Analysis (DAM08) ICO3 AE Collision Repair for Honda and Acura Vehicles (HON01) Premiere! 8:30 AM - 10:00 AM (90-MINUTE SESSIONS) SU01N NM Understanding a Body Shop Owner’s Exposure to Potential Law Suits Andrew J. Rodenhouse SU02N NM Measuring and Improving Performance Bernie Blickenstaff SU03N NT Reducing Structural Repair Bottlenecks Tim Morgan 8:30 AM - 11:30 AM (3-HOUR SESSIONS) SU04N NM Controlling Costs on Paint, Material & Overhead Tony Passwater SU05N NM SEO and Internet Marketing for Body Shops Angie Kilbourne SU06C CM Profit Structuring Maylan Newton Sponsored by SU20C CM Realize the Profits of Service Information Utilization Donny Seyfer SU07C CT To Be Announced Soon SU08C CT Hydrogen Fuel Cell Technology Sponsored by 10:30 AM - 12:00 PM (90-MINUTE SESSIONS) SU09NC NM CM It’s OK to Brag – Marketing Through Public Relations | Tony Molla SU10N NM Understanding Continuous Improvement Mike Anderson SU11N NM Proof Positive – Photo and Video Technology Keith Manich, Chad Seelye 10:30 AM - 12:00 PM PC01 AE Insurance and Collision Repair: Issues 2011 Robert Passmore 1:00 PM - 5:00 PM ICO4 AE Recycled Parts for Collision Repair (RCY01) ICO5 AE Inspecting Repairs for Quality Control (QUA01) ICO6 AE Collision Repair for Honda and Acura Vehicles (HON01) Premiere! 1:30 PM - 3:00 PM (90-MINUTE SESSIONS) SU12NC NM CM What Women Want! | Jody DeVere SU13N NM The New EPA Paint Regulation as Explained by Attorney and Former Body Shop Owner - Andrew J. Rodenhouse SU14N NT Compressed Air Requirements for Waterborne Michael Camber, Rob Williams Sponsored by SU12NC NM CM Sell the Sizzle – What Makes Your Company Stand Out? Jeremiah Wilson 1:30 PM - 4:30 PM (3-HOUR SESSIONS) SU16N NM Advanced Production Management Bernie Blickenstaff SU17NC NM CM The Best Pay Programs on Earth; Employee Compensation and Incentive Programs | Bob Cooper SU18NC NM CM Business Valuation and Exit Planning Process | Allen Oppenheimer SU19C CM Plug Into the Internet for Car Count! Danny Sanchez Sponsored by SU21C CT To Be Announced Soon SU22C CT Vehicle Security Systems George Lesniak Sponsored by 3:30 PM - 5:00 PM NASTF GENERAL MEETING 3:30 PM - 5:00 PM (90-MINUTE SESSIONS) SU23N NM Negotiation Skills to Improve Your Position Hank Nunn SU24N NM Improving Bottom Line Results Through Safety and Loss Prevention Rick Pokorny | Sponsored by SU25NC W Strategic Benefits of Female Business Ownership Margaret Klinsport Sponsored by SU26N NM Standard Operating Procedures for Quality Control | Shawn Collins SU27N NM Deploy Mobile Computing Devices to Enhance Collision Repair Efficiency | Jason Smith 5:00 PM - 7:00 PM ASRW INDUSTRY FORUMS (MECHANICAL & COLLISION) 7:00 PM - 8:00 PM ASRW INDUSTRY FORUM RECEPTION MONDAY, OCTOBER 11 8:30 AM - 10:00 AM ASRW OPENING GENERAL SESSION & KEYNOTE, KELLY MCDONALD 10:00 AM - 5:00 PM ASRW EXPO OPEN 3:00 PM - 6:00 PM (3-HOUR SESSIONS) MOO1N NM Paint Department Productivity Bernie Blickenstaff MOO2NC NM CM When You Care They Know | Richard Flint, Richard Flint International MOO3NC NM CM Advanced Lawsuit Protection, Tax Reduction and Estate Planning Strategies G. Kent Mangelson MOO4NC NT CT Body Control System Diagnostics TBD Sponsored by MOO5C CT Green Bullets – Hybrid Vehicle Service – Part 1 John Forro MOO6C CT Electronic Transmission Diagnostic Strategies | Chris Chesney Sponsored by 4:00 PM - 5:30 PM (90-MINUTE SESSIONS) MOO7C W Walk the Walk, Talk the Talk: Best Kept Secrets for Success in the Collision Industry | Denise Caspersen, Gigi Walker Sponsored by MOO8N NM Dispelling the Myths of Waterborne Tony Passwater MOO9N NM Negotiating With Insurers in DRP or Non-DRP Environments Mike McDonald, Dan Risley ASRW focuses on the current issues and challenges collision and mechanical repair professionals are facing everyday. Since 1983, NACE has been a direct reflection of what’s happening in the industry. As it evolved, it became the flagship event of an over-arching goal to expand - first with the inclusion of the mechanical industry - and most recently with the creation of ASRW. Collision and mechanical repair have significantly evolved and ASRW remains your strategic alliance. It’s the only event where you’ll find true professionals, unparalleled industry networking, and serious business in an exciting Las Vegas environment. ASRW provides industry professionals with dependable, relevant and affordable education and training. It’s the the place to stay up-to-date on the ever-changing automotive service & repair industry. Weekday Rate* (SUNDAY - THURSDAY) Weekend Rate* (FRIDAY - SATURDAY) MANDALAY BAY (connected to Mandalay Bay Convention Center) $99 $149 THEHOTEL (connected to Mandalay Bay Convention Center) $139 $179 LUXOR (easy indoor walk/adjoined by tram/shuttles) $60 $115-140 MGM (shuttles available) $89 $169 NEW YORK NEW YORK (shuttles available) $69 $129 EXCALIBUR (adjoined by tram/shuttles available) $41 $91-101 *Rates are only available through July 30. EARLY BIRD DEADLINE – AUGUST 17TH SUPER PASS BEST VALUE– Includes one ticket to any conference session per timeslot, Opening General Session, ASRW Welcome Reception, Expo Pass, conference bag and commemorative pin ($335). SUNDAY CONFERENCE PASS – Includes one ticket to any conference session per timeslot on Sunday and Expo Pass ($210). 3-HOUR SESSION – Includes one ticket to any 3-hour session plus an Expo Pass ($130). 90-MINUTE SESSION – Includes one ticket to any 90-minute session plus an Expo Pass ($70). EXPO PASS – Starts at only $15 and includes access to the ASRW show floor and all on-floor demos and Expo Extras ($15). ADD-ON EDUCATION – Sponsored by I-CAR, PCI and ASE. Sessions available on Saturday, Sunday, Tuesday & Wednesday. Each session includes a FREE Expo Pass. Due to ASRW’s strategic move to mid-October, housing rates are lower than they’ve been in recent years. Early bird rates apply through July 30th – rates WILL go up at this time. Reserve your hotel rooms NOW and save! Booking an official ASRW hotel ensures no fees or cancellations (change or cancel up to 72 hours prior to the event), convenient hotels, low rates, and on-site representatives to assist with any questions. www.NACEexpo.com | www.CARSevent.com Reserve your hotel rooms online at www.hanleywoodhousing.com, email us at [email protected] or call 800.895.3978. Check the website for airfare & car rental discounts! SCHEDULE-AT-GLANCE SATURDAY, OCTOBER 9 8:00 AM - 12:00 PM ICSO1 AE Recycled Parts for Collision Repair (RCY01) ICSO2 AE Inspecting Repairs for Quality Control (QUA01) ICSO3 AE Overview of Cycle Time Improvements for the Collision Repair Process (CYC01) ICSO4 AE Collision Repair for Toyota, Lexus, and Scion Vehicles (TOY01) ICSO5 AE Hazardous Materials, Personal Safety, and Refinish Safety (WKR01) ICSO6 AE Movable Glass (GLA01) 1:00 PM - 5:00 PM ICSO7 AE Vehicle Technology and Trends 2010 (NEW10) ICSO8 AE Inspecting Repairs for Quality Control (QUA01) ICSO9 AE Waterborne Products, Systems and Application (REF07) ICS10 AE Collision Repair for Toyota, Lexus, and Scion Vehicles (TOY01) ICS11 AE Hazardous Materials, Personal Safety, and Refinish Safety (WKR01) ICS12 AE Stationary Glass (GLA02) SESSION INDICATORS: SU16N NM TRACK INDICATORS: NM NACE MANAGEMENT NT NACE TECHNICAL CM CARS MANAGEMENT CT CARS TECHNICAL W WOMEN’S PROFESSIONAL DEVELOPMENT AE ADD-ON EDUCATION Session Code Track Indicates Day MO10N NM Aftermarket Parts Distribution: The Challenge of Getting a Quality Part Bob Anderson MO11C CM Customer Relationship Management Using Integrated Marketing Strategies Frank Joel 5:45 PM – 7:00 PM ASRW 2010 NETWORKING RECEPTION TUESDAY, OCTOBER 12 7:30 AM - 10:30 AM (3-HOUR SESSIONS) TU01NC NM CM Stop Dreaming and Start Achieving - Discover the Leader in You Bob Cooper TU02N NM Human Side of Lean Management Kathi Hanley TU03N NM The Mechanics of Estimating Mike Anderson TU04NC NT CT Emerging A/C Technology and Service Sponsored by TU05C CT Green Bullets – Hybrid Vehicle Service Part 2 John Forro 8:30 AM - 10:00 AM (90-MINUTE SESSIONS) TU06N NM Leading Change… Amjad Farah TU07N NT Vehicle Technology Influences on the Collision Repair Process Jason Bartanen, Bob Keith TU08NC NM CM What Women Want! | Jody DeVere Repeated from Sunday TU09N NT Mechanical Damage Analysis Ken Kempfer TU10NC W 2010 Year of the Woman Panel Discussion Kristen Felder | Sponsored by TU11NC NM CM Turning Problems into Opportunities Jeremiah Wilson TU12C CM Customer Relationship Management Using Integrated Marketing Strategies Frank Joel Repeated from Monday TU13C CT Gasoline Direct Injection | Carl Stokes 10:00 AM – 5:00 PM ASRW EXPO OPEN 1:00 PM - 2:00 PM ASE01N AE ASE Collision Test Prep Course | Teresa Bolton 2:30 PM - 3:30 PM ASE02C AE ASE Mechanical Test Prep Course | Tony Molla 3:00 PM - 6:00 PM (3-HOUR SESSIONS) TU14NC NM CM Recruiting and Retaining Quality People Richard Flint TU15N NM Back to Basics – Sales and Marketing Hank Nunn TU16C CM Successful Service Center Owners Discuss Overcoming the Challenges of 2010 | Charlie Elder TU17C CT Module Flashing Dave Hobbs TU18C CT Diagnostic Best Practices | George Lesniak 4:00 PM - 5:30 PM (90-MINUTE SESSIONS) TU19NC W Successful Networking Strategies Victoria Jankowski Sponsored by TU20N NM Introduction to Lean Auto Body | Chris Ortiz TU21N NM Business Planning with Sound Market Analysis Amjad Farah TU22N NT Turn Off Those Malfunction Indicator Lamps Donny Seyfer TU23C CM Join the Social Media Conversation! Danny Sanchez Sponsored by TU24N NM Auto Glass as a Profit Center WEDNESDAY, OCTOBER 13 7:30 AM - 10:30 AM (3-HOUR SESSIONS) WE01N NM The Visual Body Shop | Chris Ortiz WEO2N NM Upsell, Outsell and Close! Mike Anderson WE03C CM Turn Shoppers into Sales | Maylan Newton Sponsored by WE04C CM Reflecting on Your Image Aaron Clements WE05C CT F.R.E.D. Takes the Bus | Dave Hobbs WE06C CT Mode $06 Diagnostics John Forro 8:00 AM - 9:30 AM (90-MINUTE SESSIONS) WE07NC W Developing My Personal Brand | Sponsored by WEO8N NM Selling Your Business Hank Nunn WEO9N NM Key Account Management Amjad Farah WE10N NT Electrical Troubleshooting After the Collision Repair Ken Kempfer WE11N NM Auto Glass Replacement & Repair Opportunities for Your Shop 8:00 AM - 12:00 PM ICO7 AE Collision Repair for Toyota, Lexus & Scion Vehicles (TOY01) ICO8 AE Advanced Material Damage Analysis (DAM08) ICO9 AE Recycled Parts for Collision Repair (RCY01) 9:00 AM – 3:00 PM ASRW EXPO OPEN 1:00 PM - 5:00 PM ICO10 AE Collision Repair for Honda and Acura Vehicles (HON01) Premiere! IC11 AE Inspecting Repairs for Quality Control (QUA01) IC12 AE Recycled Parts for Collision Repair (RCY01) NOTE: Session titles, times and speakers are subject to change. Featuring Kelly McDonald Designated Conference Sessions are accredited by the Automotive Management Institute. AMI is the leading provider of management education for automotive service and collision repair professionals. Students earn the Accredited Automotive Manager (AAM) designation after completing 120 credits of AMI education and a requisite self-study course. Sponsored by

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2010 Schedule-at-a-glance

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Page 1: 2010 Schedule-at-a-glance

REGISTRATION PACkAGES & PRICING

HOUSING

COLLISION & MECHANICAL SERVICE & REPAIR

sUnDAY, oCtoBEr 108:00 Am - 12:00 pm

ICo1 AE collision repair for toyota, Lexus, and Scion vehicles (toY01)

ICo2 AE Advanced material Damage Analysis (DAm08)

ICo3 AE collision repair for Honda and Acura vehicles (HoN01) Premiere!

8:30 Am - 10:00 Am(90-miNUtE sEssioNs)

sU01n nm understanding a Body Shop owner’s exposure to potential Law SuitsAndrew J. Rodenhouse

sU02n nm measuring and improving performance Bernie Blickenstaff

sU03n nt reducing Structural repair BottlenecksTim Morgan

8:30 Am - 11:30 Am(3-HoUR sEssioNs)

sU04n nm controlling costs on paint, material & overheadTony Passwater

sU05n nm Seo and internet marketing for Body Shops Angie Kilbourne

sU06C Cm profit Structuring Maylan NewtonSponsored by

sU20C Cm realize the profits of Service information utilizationDonny Seyfer

sU07C Ct to Be Announced Soon

sU08C Ct Hydrogen Fuel cell technologySponsored by

10:30 Am - 12:00 pm(90-miNUtE sEssioNs)

sU09nC nm Cm it’s ok to Brag – marketing through public relations | Tony Molla

sU10n nm understanding continuous improvement Mike Anderson

sU11n nm proof positive – photo and video technology Keith Manich, Chad Seelye

10:30 Am - 12:00 pm

PC01 AE insurance and collision repair: issues 2011 Robert Passmore

1:00 pm - 5:00 pm

ICo4 AE recycled parts for collision repair (rcY01)

ICo5 AE inspecting repairs for Quality control (QuA01)

ICo6 AE collision repair for Honda and Acura vehicles (HoN01) Premiere!

1:30 pm - 3:00 pm(90-miNUtE sEssioNs)

sU12nC nm Cm What Women Want! | Jody DeVere

sU13n nm the New epA paint regulation as explained by Attorney and Former Body Shop owner - Andrew J. rodenhouse

sU14n nt compressed Air requirements for Waterborne Michael Camber, Rob WilliamsSponsored by

sU12nC nm Cm Sell the Sizzle – What makes Your company Stand out?Jeremiah Wilson

1:30 pm - 4:30 pm(3-HoUR sEssioNs)

sU16n nm Advanced production management Bernie Blickenstaff

sU17nC nm Cm the Best pay programs on earth; employee compensation and incentive programs | Bob Cooper

sU18nC nm Cm Business valuation and exit planning process | Allen Oppenheimer

sU19C Cm plug into the internet for car count! Danny SanchezSponsored by

sU21C Ct to Be Announced Soon

sU22C Ct vehicle Security SystemsGeorge LesniakSponsored by

3:30 pm - 5:00 pmNAstf gENERAl mEEtiNg

3:30 pm - 5:00 pm(90-miNUtE sEssioNs)

sU23n nm Negotiation Skills to improve Your position Hank Nunn

sU24n nm improving Bottom Line results through Safety and Loss prevention Rick Pokorny | Sponsored by

sU25nC W Strategic Benefits of Female Business ownershipMargaret KlinsportSponsored by

sU26n nm Standard operating procedures for Quality control | Shawn Collins

sU27n nm Deploy mobile computing Devices to enhance collision repair efficiency | Jason Smith

5:00 pm - 7:00 pmAsRW iNDUstRY foRUms (mECHANiCAl & CollisioN)

7:00 pm - 8:00 pmAsRW iNDUstRY foRUm RECEptioN

monDAY, oCtoBEr 118:30 Am - 10:00 AmAsRW opENiNg gENERAl sEssioN & KEYNotE, KEllY mCDoNAlD

10:00 Am - 5:00 pmAsRW EXpo opEN

3:00 pm - 6:00 pm(3-HoUR sEssioNs)

moo1n nm paint Department productivityBernie Blickenstaff

moo2nC nm Cm When You care they know | Richard Flint, Richard Flint International

moo3nC nm Cm Advanced Lawsuit protection, tax reduction and estate planning StrategiesG. Kent Mangelson

moo4nC nt Ct Body control System DiagnosticsTBDSponsored by

moo5C Ct Green Bullets – Hybrid vehicle Service – part 1John Forro

moo6C Ct electronic transmission Diagnostic Strategies | Chris ChesneySponsored by

4:00 pm - 5:30 pm(90-miNUtE sEssioNs)

moo7C W Walk the Walk, talk the talk: Best kept Secrets for Success in the collision industry | Denise Caspersen, Gigi WalkerSponsored by

moo8n nm Dispelling the myths of WaterborneTony Passwater

moo9n nm Negotiating With insurers in Drp or Non-Drp environmentsMike McDonald, Dan Risley

ASrW focuses on the current issues and challenges collision and mechanical repair professionals are facing everyday.

Since 1983, NAce has been a direct reflection of what’s happening in the industry. As it evolved, it became the flagship event of an over-arching goal to expand - first with the inclusion of the mechanical industry - and most recently with the creation of ASrW. collision and mechanical repair have significantly evolved and ASrW remains your strategic alliance. it’s the only event where you’ll find true professionals, unparalleled industry networking, and serious business in an exciting Las vegas environment.

ASrW provides industry professionals with dependable, relevant and affordable education and training. it’s the the place to stay up-to-date on the ever-changing automotive service & repair industry.

Weekday Rate*(SUNDAy - THURSDAy)

Weekend Rate*(FRIDAy - SATURDAy)

MANDALAY BAY (connected to Mandalay Bay Convention Center) $99 $149

THEHoTEL (connected to Mandalay Bay Convention Center) $139 $179

LUXoR (easy indoor walk/adjoined by tram/shuttles) $60 $115-140

MGM (shuttles available) $89 $169

NEW YoRK NEW YoRK (shuttles available) $69 $129

EXCALIBUR (adjoined by tram/shuttles available) $41 $91-101

*Rates are only available through July 30.

EARlY biRD DEADliNE – AUgUst 17tH

SUpER pASS – ✰BEST VALUE✰ – Includes one ticket to any conference session per timeslot, Opening General Session, ASRW Welcome Reception, Expo Pass, conference bag and commemorative pin ($335).

SUNDAY CoNfERENCE pASS – Includes one ticket to any conference session per timeslot on Sunday and Expo Pass ($210).

3-HoUR SESSIoN – Includes one ticket to any 3-hour session plus an Expo Pass ($130).

90-MINUTE SESSIoN – Includes one ticket to any 90-minute session plus an Expo Pass ($70).

EXpo pASS – Starts at only $15 and includes access to the ASRW show floor and all on-floor demos and Expo Extras ($15).

ADD-oN EDUCATIoN – Sponsored by I-CAR, PCI and ASE. Sessions available on Saturday, Sunday, Tuesday & Wednesday. Each session includes a FREE Expo Pass.

Due to ASRW’s strategic move to mid-October, housing rates are lower than they’ve been in recent years. Early bird rates apply through July 30th – rates WILL go up at this time. Reserve your hotel rooms NoW and save!

Booking an official ASRW hotel ensures no fees or cancellations (change or cancel up to 72 hours prior to the event), convenient hotels, low rates, and on-site representatives to assist with any questions.

www.nACEexpo.com | www.CArsevent.com

Reserve your hotel rooms online at www.hanleywoodhousing.com, email us at [email protected] or call 800.895.3978.Check the website for airfare & car rental discounts!

SCHEDULE-AT-GLANCEsAtUrDAY, oCtoBEr 98:00 Am - 12:00 pm

ICso1 AE recycled parts for collision repair (rcY01)

ICso2 AE inspecting repairs for Quality control (QuA01)

ICso3 AE overview of cycle time improvements for the collision repair process (cYc01)

ICso4 AE collision repair for toyota, Lexus, and Scion vehicles (toY01)

ICso5 AE Hazardous materials, personal Safety, and refinish Safety (Wkr01)

ICso6 AE movable Glass (GLA01)

1:00 pm - 5:00 pm

ICso7 AE vehicle technology and trends 2010 (NeW10)

ICso8 AE inspecting repairs for Quality control (QuA01)

ICso9 AE Waterborne products, Systems and Application (reF07)

ICs10 AE collision repair for toyota, Lexus, and Scion vehicles (toY01)

ICs11 AE Hazardous materials, personal Safety, and refinish Safety (Wkr01)

ICs12 AE Stationary Glass (GLA02)

sEssIon InDICAtors:

sU16n nm

trACK InDICAtors:nm nACE mAnAGEmEnt

nt nACE tECHnICAL

Cm CArs mAnAGEmEnt

Ct CArs tECHnICAL

W WomEn’s ProfEssIonAL DEVELoPmEnt

AE ADD-on EDUCAtIon

Session code

track

indicates Day

mo10n nm Aftermarket parts Distribution: the challenge of Getting a Quality part Bob Anderson

mo11C Cm customer relationship management using integrated marketing StrategiesFrank Joel

5:45 pm – 7:00 pmAsRW 2010 NEtWoRKiNg RECEptioN

tUEsDAY, oCtoBEr 127:30 Am - 10:30 Am(3-HoUR sEssioNs)

tU01nC nm Cm Stop Dreaming and Start Achieving - Discover the Leader in YouBob Cooper

tU02n nm Human Side of Lean management Kathi Hanley

tU03n nm the mechanics of estimatingMike Anderson

tU04nC nt Ct emerging A/c technology and Service Sponsored by

tU05C Ct Green Bullets – Hybrid vehicle Service part 2 John Forro

8:30 Am - 10:00 Am(90-miNUtE sEssioNs)

tU06n nm Leading change… Amjad Farah

tU07n nt vehicle technology influences on the collision repair process Jason Bartanen, Bob Keith

tU08nC nm Cm What Women Want! | Jody DeVereRepeated from Sunday

tU09n nt mechanical Damage Analysis Ken Kempfer

tU10nC W 2010 Year of the Woman panel Discussion Kristen Felder | Sponsored by

tU11nC nm Cm turning problems into opportunities Jeremiah Wilson

tU12C Cm customer relationship management using integrated marketing Strategies Frank JoelRepeated from Monday

tU13C Ct Gasoline Direct injection | Carl Stokes

10:00 Am – 5:00 pm AsRW EXpo opEN

1:00 pm - 2:00 pm

AsE01n AE ASe collision test prep course | Teresa Bolton

2:30 pm - 3:30 pm

AsE02C AE ASe mechanical test prep course | Tony Molla

3:00 pm - 6:00 pm(3-HoUR sEssioNs)

tU14nC nm Cm recruiting and retaining Quality people Richard Flint

tU15n nm Back to Basics – Sales and marketing Hank Nunn

tU16C Cm Successful Service center owners Discuss overcoming the challenges of 2010 | Charlie Elder

tU17C Ct module Flashing Dave Hobbs

tU18C Ct Diagnostic Best practices | George Lesniak

4:00 pm - 5:30 pm(90-miNUtE sEssioNs)

tU19nC W Successful Networking Strategies Victoria JankowskiSponsored by

tU20n nm introduction to Lean Auto Body | Chris Ortiz

tU21n nm Business planning with Sound market Analysis Amjad Farah

tU22n nt turn off those malfunction indicator Lamps Donny Seyfer

tU23C Cm Join the Social media conversation! Danny SanchezSponsored by

tU24n nm Auto Glass as a profit center

WEDnEsDAY, oCtoBEr 137:30 Am - 10:30 Am(3-HoUR sEssioNs)

WE01n nm the visual Body Shop | Chris Ortiz

WEo2n nm upsell, outsell and close!Mike Anderson

WE03C Cm turn Shoppers into Sales | Maylan NewtonSponsored by

WE04C Cm reflecting on Your imageAaron Clements

WE05C Ct F.r.e.D. takes the Bus | Dave Hobbs

WE06C Ct mode $06 DiagnosticsJohn Forro

8:00 Am - 9:30 Am(90-miNUtE sEssioNs)

WE07nC W Developing my personal Brand | Sponsored by

WEo8n nm Selling Your BusinessHank Nunn

WEo9n nm key Account management Amjad Farah

WE10n nt electrical troubleshooting After the collision repairKen Kempfer

WE11n nm Auto Glass replacement & repair opportunities for Your Shop

8:00 Am - 12:00 pm

ICo7 AE collision repair for toyota, Lexus & Scion vehicles (toY01)

ICo8 AE Advanced material Damage Analysis (DAm08)

ICo9 AE recycled parts for collision repair (rcY01)

9:00 Am – 3:00 pmAsRW EXpo opEN

1:00 pm - 5:00 pm

ICo10 AE collision repair for Honda and Acura vehicles (HoN01) Premiere!

IC11 AE inspecting repairs for Quality control (QuA01)

IC12 AE recycled parts for collision repair (rcY01)

NOTE: Session titles, times and speakers are subject to change.

FeaturingKelly McDonald

Designated Conference Sessions are accredited by the Automotive Management Institute. AMI is the leading provider of management education for automotive service and collision repair professionals. Students earn the Accredited Automotive Manager (AAM) designation after completing 120 credits of AMI education and a requisite self-study course.

Sponsored by