2010 sla km murray and wheaton
DESCRIPTION
The Rise of the Knowledge LibrarianTRANSCRIPT
![Page 1: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/1.jpg)
“The Rise of the Knowledge Librarian: Knowledge Sharing Strategies and Roles”
Art Murray, D.Sc.CEO
Applied Knowledge Sciences, [email protected]
SLA 201014 June 2010
Ken Wheaton, MLISWeb Services Librarian
Alaska State Courts Law [email protected]
©2010 Ken Wheaton and Art Murray
![Page 2: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/2.jpg)
Outline
• What we already know about special libraries but don’t want to admit
©2010 Ken Wheaton and Art Murray
• What to do about it
• Yes, it really works!
• Your turn…
• Added bonus… jazz treat!
![Page 3: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/3.jpg)
Outline
• What we already know about special libraries but don’t want to admit
©2010 Ken Wheaton and Art Murray
• What to do about it
• Yes, it really works!
• Your turn…
• Added bonus… jazz treat!
![Page 4: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/4.jpg)
Traditional Corporate Library
![Page 5: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/5.jpg)
Industrial Age
![Page 6: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/6.jpg)
Automobile Industry
![Page 7: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/7.jpg)
Globalization
![Page 8: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/8.jpg)
High Labor Costs
![Page 9: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/9.jpg)
Quality Sacrificed to Cut Costs
![Page 10: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/10.jpg)
Lost Opportunities
![Page 11: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/11.jpg)
Businesses Close High Unemployment
![Page 12: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/12.jpg)
Outline
©2010 Ken Wheaton and Art Murray
• Your turn…
• Added bonus… jazz treat!
• What we already know about special libraries but don’t want to admit
• What to do about it
• Yes, it really works!
![Page 13: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/13.jpg)
What To Do About It
Transformation In Three Easy Steps:
1. Know yourself
2. Know your organization (“who knows what”)
3. Apply “The Secret”
©2010 Ken Wheaton and Art Murray
See: www.sla.org/io/2009/09/743.cfm
![Page 14: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/14.jpg)
What To Do About It
Transformation In Three Easy Steps:
1. Know yourself
2. Know your organization (“who knows what”)
3. Apply “The Secret”
©2010 Ken Wheaton and Art Murray
![Page 15: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/15.jpg)
Begin Transformation Consulting with Human Resources Department
![Page 16: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/16.jpg)
Self Assessment Tools
![Page 17: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/17.jpg)
Learn About Each Other
![Page 18: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/18.jpg)
Focus on People’s Strengths
![Page 19: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/19.jpg)
Cultural Diversity
![Page 20: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/20.jpg)
What To Do about It
Transformation In Three Easy Steps:
1. Know yourself
2. Know your organization (“who knows what”)
3. Apply “The Secret”
©2010 Ken Wheaton and Art Murray
![Page 21: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/21.jpg)
Leadership
![Page 22: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/22.jpg)
Vision and Mission
![Page 23: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/23.jpg)
Match Library’s Mission with Organization’s Mission
![Page 24: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/24.jpg)
Model for the Organization
![Page 25: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/25.jpg)
Information Needs Assessment
![Page 26: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/26.jpg)
What To Do about It
Transformation In Three Easy Steps:
1. Know yourself
2. Know your organization (“who knows what”)
3. Apply “The Secret”
©2010 Ken Wheaton and Art Murray
![Page 27: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/27.jpg)
“The Secret”
• A picture is worth a thousand words
• A diagram is worth a thousand pictures
• A story is worth a thousand diagrams
©2010 Ken Wheaton and Art Murray
![Page 28: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/28.jpg)
Use the Organizational Chart to Understand Knowledge Flow
![Page 29: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/29.jpg)
Mentoring
![Page 30: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/30.jpg)
Storytelling ©Howard Terpning
![Page 31: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/31.jpg)
Individual knowledge…
31
![Page 32: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/32.jpg)
Is passed on to others…
32
![Page 33: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/33.jpg)
And eventually spreads to the entire community…
33
A
B
C
![Page 34: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/34.jpg)
“I havesomethingto share...”
“I wantto knowsomething...”
Connecting Knowledge Seekers and Sources
![Page 35: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/35.jpg)
Shift focus from documents to knowledge
Current view (document-centric):
War stories
Out of sight
Critical knowledge is shared here
Folders and documentsForefront
Little, if any, critical knowledge
contained here e-mails and newsletters
Background
Knowledge begins to
emerge here
©2008 Applied Knowledge Sciences, Inc.
![Page 36: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/36.jpg)
New view
(knowledge-centric):
Knowledge “nuggets”Forefront
Discussions begin here
Stories and lessons-learned
Background
are expanded here
Shifting the focus (continued)
Supporting data
Out of sight
and analyzed in-depth
here
©2008 Applied Knowledge Sciences, Inc.
![Page 37: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/37.jpg)
Goals and Objectives
![Page 38: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/38.jpg)
Alignment
![Page 39: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/39.jpg)
Buy-In
![Page 40: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/40.jpg)
Top Down Reporting
![Page 41: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/41.jpg)
![Page 42: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/42.jpg)
Problem Solving
![Page 43: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/43.jpg)
Knowledge Gaps
![Page 44: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/44.jpg)
Root Cause Analysis
![Page 45: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/45.jpg)
Good Data
![Page 46: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/46.jpg)
Value Stream Mapping
![Page 47: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/47.jpg)
Visual Management
![Page 48: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/48.jpg)
Visual Management
![Page 49: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/49.jpg)
Shared Workspaces
![Page 50: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/50.jpg)
50
Typical Workspaces - Physical
![Page 51: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/51.jpg)
51
Typical Workspaces - Electronic
![Page 52: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/52.jpg)
52
Typical Workspaces - Electronic
![Page 53: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/53.jpg)
53
From Personal to Organizational Knowledge
My Desktop
My Stuff
My Junk
My Brilliance
My Jokes
My Resume
Personal Workspaces
Organizational Workspaces
Capabilities Processes, events
Communities of Practice
Communities of Interest
Best practices, broader issues, etc.)
![Page 54: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/54.jpg)
Discussions begin here
Knowledge is developed and
vetted here
and published here
Alerts
SME LocatorDocument
Corpus
Search Tool
![Page 55: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/55.jpg)
Project Management
![Page 56: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/56.jpg)
Cross Functional Teams
![Page 57: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/57.jpg)
Team Decisions
![Page 58: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/58.jpg)
Learn from Failures
![Page 59: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/59.jpg)
Knowledge Life Cycle
capture
Has the right knowledge been identified and captured so it can be reused and refined?
shareIs the right knowledge made available to those who need it, when they need it?
appl
y
Is the right knowledge being used consistently, in the right way?
©2009 Applied Knowledge Sciences, Inc.
![Page 60: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/60.jpg)
Plan Execute
When Do People Need Access To Knowledge?
Review
Source: Greenes Consulting
Learn Before Doing
captureappl
y
share
Learn While Doing
captureappl
y
share
Learn After Doing
captureappl
y
share
![Page 61: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/61.jpg)
Enabling Continuous Learning
Plan ReviewExecute
Learn Before Doing
Learn While Doing
Learn After Doing
Shared Lessons-Learned Portal/Workspace/Repositories
Shared Lessons-Learned Portal/Workspace/Repositories
Source: Greenes Consulting
Community (SME’s, peers, practitioners, etc.)Community (SME’s, peers, practitioners, etc.)
captureappl
y
share
captureappl
y
share
captureappl
y
share
![Page 62: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/62.jpg)
Overcoming resistance…
![Page 63: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/63.jpg)
“Resistance Is Futile”
© 2007 Applied Knowledge Sciences, Inc.
![Page 64: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/64.jpg)
Why is everyone afraid to change?
Lack of knowledge!
Fear stifles innovation, and the primary cause of fear is …
©2009 Applied Knowledge Sciences, Inc.
![Page 65: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/65.jpg)
Hides Problems
![Page 66: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/66.jpg)
Deer in the Headlights Look
![Page 67: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/67.jpg)
Hoarding
![Page 68: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/68.jpg)
Disconnect
![Page 69: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/69.jpg)
Departmental Silos
![Page 70: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/70.jpg)
A Good Place To Start:
Instead of saying,“That’ll never work here”
©2008 Applied Knowledge Sciences, Inc.
Always say,“How can we make this work?”
![Page 71: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/71.jpg)
Outline
©2010 Ken Wheaton and Art Murray
• Yes, it really works!
• Your turn…
• Added bonus… jazz treat!
• What we already know about special libraries but don’t want to admit
• What to do about it
![Page 72: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/72.jpg)
![Page 73: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/73.jpg)
Training
![Page 74: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/74.jpg)
Knowledge Flow
![Page 75: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/75.jpg)
Innovation
![Page 76: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/76.jpg)
Knowledge Capture and Increased Profits
![Page 77: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/77.jpg)
Outline
©2010 Ken Wheaton and Art Murray
• Yes, it really works!
• Your turn…
• Added bonus… jazz treat!
• What we already know about special libraries but don’t want to admit
• What to do about it
![Page 78: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/78.jpg)
Outline
©2010 Ken Wheaton and Art Murray
• Yes, it really works!
• Your turn…
• Added bonus… jazz treat!
• What we already know about special libraries but don’t want to admit
• What to do about it
![Page 79: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/79.jpg)
In summary…
![Page 80: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/80.jpg)
What is the Message?
• Business as usual won’t work
• Transform yourself from a librarian to a “knowledge broker” and ultimately a knowledge enabler
• Be obsessive about:
• Knowing yourself
• Knowing your organization
• Applying “The Secret”
©2010 Ken Wheaton and Art Murray
![Page 81: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/81.jpg)
So, what’s it gonna be?
This?
![Page 82: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/82.jpg)
Or this?
![Page 83: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/83.jpg)
One final word…
Do try this at home!
![Page 84: 2010 Sla Km Murray And Wheaton](https://reader036.vdocument.in/reader036/viewer/2022062513/5551f118b4c905f56f8b5035/html5/thumbnails/84.jpg)
“You create the future by what you do right now”