2010_trust indexc scorecard report _mapledown
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
SALES
TrustIndexScorecardReport
Mapledown School
12th November2009
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
Contents
Aboutthisreport 3
Howtouseyoursurveyresults? 4
YourSurveySnapshot 5
YourOverallResults 6
KeyTrustIndex Areas 9
Internal&ExternalComparativeAnalysis 13
GreatPlacetoWorkMethodology 16
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
Aboutthisreport
Intodayshighlycompetitivebusinessenvironment,anorganisation'sbestsourceofcompetitiveadvantageisitspeople.Peoplearewhatsetsyourbusinessapartfromcompetitors.Thatswhyitis so important to understand how they think and feel, and engage in ongoing dialoguewiththem.
TheTrust Index ScorecardReportwasdesignedwith thebusybusiness leader inmind. Yoursurveygeneratedhundredsofdataitems.Partofourjobistoputthatintoaconciseexecutivesummaryofyourkeyresults.Thereportmeasuresyourcurrentperformancelevelandprovidesusefulinsightsonwhethertheculture,practicesandcurrentleveloftrustwithinyourworkplacereinforcethevaluesthatleadtocustomersatisfactionandbusinessresults.Italsohelpsyoutoidentify operational strengths and weakness to leverage your current people managementpoliciesandpracticesanddeveloptrustwithinyourworkplaceenvironment.
TheGreatPlacetoWork TrustIndex isanemployeesurveytoolthatmeasurestheextenttowhich a company is considered to be a great workplace by its employees. By gatheringqualitative and quantitative data on the employees perception of their work experience, thesurveyprovidesessentialinformationthatenablesorganisations tounderstandhowtoimprovetheirworkplaceenvironment.
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
Howtousethesurveyresults
By quantifying and analyzing employees perceptions, you will be able to identifychallenges and solutions to create a supportive work environment encouraging amotivated,engagedandloyalworkforce.
TheTrustIndexSurveyresultswillhelpyouto:
Betterunderstandyourworkplaceclimate intermsofthelevelsoftrust,pride,andcamaraderiewithintheworkforce.
Determineyourworkplacestrengthsandchallengesaccordingtoemployeesperceptionofthecompanyculture,practicesandpolicies.
EstablishyourworkplacecompetitivepositioninginternallyandagainsttheUKsleadingworkplaces.
Achieveamoreaccurateviewofcurrentpoliciesandaclearerunderstandingofissuesthatareofhigherprioritytoemployees.
Setupshorttermandlongtermtargetsanddevelopanactionplan.
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
TheTrustIndexSurveyis:
UniqueThefirstandmostwidelyusedtoolto
measuretrustintheworkplace.
ComprehensiveAssessesemployees perceptionsonorganisations processes,systemsand
leadership.
Extensive63statementsand2openendedquestioncoveringawiderangeof
workplaceaspects.
DetailedDatacustomised
tomeetyourorganisationalneeds.
SnapshotofyourSurvey
TheGreatPlacetoWork Institutehasanalysed thesurveydata and the results can be found in the following report.Thesurveyspecificationswere:
SurveyDateOctober2009
SampleSize 48
Respondents 39
ResponseRate 81%
CustomisedStatements N/A
Method Online
ConfidenceLevel 80%
MarginofError 5%
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
ResultsOverviewTheGreatPlacetoWork InstituteworkedwithyourorganisationtoimplementtheGreatPlacetoWork TrustIndex
Survey. The Trust Index measured employees perception of the quality of their workplace relationships withmanagement,with their jobs, andwithotheremployees.The followinggraphshowsyourorganisation survey responsepatternforallofthedimensionsoftheGreatPlacetoWork Model.
CREDIBILITY measures the extent to which employeesseemanagementascredible (believable, trustworthy),byassessing employees perceptions of managementscommunicationpractices,competenceandintegrity.
RESPECT measures the extent to which employees feelrespected by management, by assessing the levels ofsupport, collaboration and caring employees seeexpressedthroughmanagement'sactionstowardthem.
FAIRNESS measurestheextenttowhichemployeesfeelthat management practices are fair, by assessing theequity, impartiality,and justiceemployeesperceive intheworkplace.
PRIDE measuresemployees senseofprideintheirwork,byassessingthefeelingsemployeeshavetowardtheirjobs,teamorworkgroupandthecompany.
CAMARADERIE measures employees sense ofcamaraderieintheworkplace,byassessingthequalityofthe intimacy, hospitality, and community within theworkplace.
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YourTrustIndex Scores
86%
90%
89%
82%
83%
87%CREDIBILITY
RESPECT
FAIRNESS
PRIDE
CAMARADERIE
AVERAGE
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
Howyoucanimprove
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
Leadership
Communication
Diversity&Equality
Wellbeing&WorkLifeBalance
Empowerment&Recognition
TeamWorking
Camaraderie&SocialEnvironment
Pay,Benefits&Resources
ImpactonEnvironment&Society
PrideinRoleandtheOrganisation
TrainingandDevelopment
TrustIndex
KeyAreas
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KeyTrustIndex Areas
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
72%
87%
91%
81%
95%
90%
86%
83%
86%
88%
85%Leadership
Communication
Diversity&Equality
Wellbeing&worklifebalance
Impactonenvironment&society
Prideinrole&theorganisation
Training&development
Empowerment&Recognition
Camaraderie&socialenvironment
Teamworking
Pay,benefits&resources
%PositiveResponse
KeyTrustIndex Areas
UKs200950Best
Workplaces
81%
80%
85%
82%
84%
81%
80%
79%
86%
83%
71%
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
HowYouCanImprove
Leadership
Communication
Diversity&Equality
Wellbeing&WorkLifeBalance
ImpactonEnvironment&Society
Managements ability to convey that they possess a clear view of where theOrganisation is going directly impacts employees confidence in the future of thebusiness.Employeesliketoknowtheyareworkingtowardsagoalandtotrustthatleadershiphastheskillstotakethemthere.Reliable,honestandethicalbehaviouristhecornerstoneofintegrityandisessentialtopromotingtrust intheworkplace.
Management creates a sense of justice by treating people fairly regardless ofpersonal characteristics. Justice is an essential element in creating a level playingfield,motivatingstafftofeeleachpersoncansucceedonthebasisofhis/hermeritsandencouragingteamworkandcooperation.
Managersdemonstratecaringbyprovidingasafeandhealthyworkingenvironmentand by showing an interest in peoples personal lives. Caring managers are alsoawareoftheimpactthatworkhasonemployees personallives.
Employees whofeelgoodaboutthewaysinwhichanorganisationcontributestothecommunityareproudofitsimpactonpeople'slivesoutsideoftheworkplacewhichinturncreatesastrongersenseofcommitmentamongstaworkforce.
PrideinRole&theOrganisationPeople'sprideintheirassociationwiththeorganizationanditspublicimagecomefromthereputationofthefirmwithinitsindustryorserviceareas,itsabilitytomeetclientneeds,anditscommitmenttobeofservicetothecommunitiesinwhichitislocated.
Good communication skills invite twowaydialogue. Managers are both clear andinformativeintheinformationtheyvolunteer;andtheyareaccessibletoemployees,affording them the opportunity to begin conversations about the information theymightneedorwanttoshare.
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
Asenseofcommunitydevelopsingreatworkplaceswhereallemployeesrecognisethat they are participants in a truly unique organisation. This deeper sense ofcommunity isevident inemployees' confidence thatotherswill help themoutnomattertheissueorconcern.
A sense of equity is conveyed through balanced treatment of all people in thedistributionofintangibleandtangiblerewards. Whenemployersensurethatpeoplefeel they are remunerated fairly, it demonstrates the fundamental worth theorganizationassignstoeachindividual, theircommitmenttotreatingpeoplefairly,and the value the company places on peoples contributions to the organizationssuccess.
Support for employee endeavour to develop professionally shows respect forpeoplesprofessionalworthanditcultivatesanengaged,dedicated,andwelltrainedstaff.This encouragesemployees to recognize the importance of their jobs and tofeelthatmanagementisinvestedintheirabilitytoaccomplishtheirwork.
Managers display their competence by providing direction to employees andavoidingmicromanagementandthusconveytheirconfidenceinemployees abilitiestogettheirworkdone.Collaborationbetweenemployeesandmanagementrequiresmanagements active pursuit of suggestions and ideas. This provides avenuesthrough which to solicit a wealth of beneficial information and encouragesemployeestofeelmoreengagedintheirworkandattachedtoits outcome.
Fosteringfeelingsofhospitalityandintimacy,andunderscoring theimportanceofasense of community in the workplace all contribute to employees developingrelationships, cooperating with others, and enjoying their work. The teamwork,cooperation and commitment that is a byproduct of camaraderie positively affectquality,productivity,profitability,andemployees morale.
Empowerment&Recognition
TeamWorking
Camaraderie&SocialEnvironment
Pay,Benefits&Resources
TrainingandDevelopment
HowYouCanImprove
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
UKs50BestWorkplaces
Mapledown School
Benchmark and Gap Analysis ComparativeAnalysis
The competitive positioning chart shows your practice and performance compared against the overallorganisationandtheUKsBestWorkplaces.Thedatahelpsyouunderstandtheorganisationscurrentpositionintermsofthelevelstrust,prideandcamaraderiewithintheworkplaceandtheeffectivenessofpracticesandpoliciesrelativetothispeergroup.
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85%81%81%80%82%2009UKs50Best
Workplaces
90%89%82%83%87%Mapledown School
CamaraderiePrideFairnessRespectCredibility
30%
40%
50%
60%
70%
80%
90%
Credibility
Respect
FairnessPride
Camaraderie
TrustIndexSurveyResults
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
Benchmark and Gap Analysis OverallPerformanceThedegreetowhichemployeesbelievetheircompanyisa greatplacetoworkreflectstheiroverallsenseofthequalityoftherelationshipstheyexperienceintheworkplace.ThisisaffectedbythelevelsofCredibility,RespectandFairnessthatemployeesexperience,thePridetheyhaveintheirworkandassociationwiththeorganisation,andtheCamaraderiethattheyexperiencewithotheremployees.
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92%
85%
MapledownSchool 2009Best50Workplaces
TakingeverythingintoaccountIwouldsaythisisagreatplacetowork.
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
Yourorganisations datawasanalyzedwithintheframeworkoftheGreatPlacetoWork Model.TheGreatPlacetoWork
Model isbasedonthedefinitionofagreatplacetowork asoneinwhichyoutrustthepeopleyouwork for,havepride inwhatyoudo,andenjoythepeopleyouworkwith. Thisdefinitionimpliesthattheheartofgreatworkplacesisinthequalityofthe relationships that exist there and identifies the workplace as composed of three interconnected relationships asrepresentedbythefivedimensionsoftheModel.Theserelationshipsandtheirrelateddimensionsare:
betweenemployeesandmanagement(Credibility,Respect,andFairness); betweenemployeesandtheirjobs/company(Pride)and betweenemployeesandotheremployees(Camaraderie).
Our employee survey instrument, the Trust Index, measures the extent to which a company is considered to be a greatworkplaceby itsemployees. TheGreatPlace toWork Trust Index isanemployee survey tool thatmeasures the level oftrust, pride, and camaraderie within your workplace. By gathering qualitative and quantitative data on the employeesperceptionoftheirworkexperience,thesurveyprovidesessentialinformationthatenablesorganisationstounderstandhowtoimprovetheirworkplaceenvironment.
Eachofthe63GreatPlacetoWork TrustIndex statementsaskedofemployeesreflectsaspecificaspectofour Model andfits intooneof the fivedimensions that comprise the structure of theGreatPlace toWork Model.Participantswerealsoasked toprovidewrittencomments in response to twoopenendedquestionat theendof thesurvey. See theTrust IndexSurveyintheappendix.
Respondentswereinstructedtoanswerallstatementsastheyapplytotheirworkplaceusingthefollowingfiveresponseoptions:
1= Almostalwaysuntrue2= Oftenuntrue3= Sometimesuntrue/sometimestrue4= Oftentrue5= Almostalwaystrue
Methodology
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2009 Great Place to Work Institute, Inc. All Rights Reserved.
AnyCompanyCanCreateaGreatWorkplaceOurMissionistoHelpYouDoIt
THEGREATPLACETOWORK INSTITUTENETWORKEUROPEUKIFRANCE|GERMANY|SPAIN|ITALY|PORTUGAL|NETHERLANDSI BELGIUMIGREECEINORWAYISWEDENIDENMARKIFINLANDIIRELANDIAUSTRIAISWITZERLAND
The Great Place toWork Institute is a global research and management consultancy with expertise on workplacetransformationandapresenceinfortycountriesworldwide.TheInstituteisacommercialorganisationwithasocialmission tobettersocietybyhelpingorganisationstotransformtheirworkplaces.WearebestknownforourglobalBestWorkplacesProgramme, which deliver national and sectorspecific rankings of BestWorkplaces and Companies in conjunction withprestigiousmedia partners such as the Fortune in over 40 countries across the globe. The Institute brings together theexpertise,methodologicalrigour,andproprietarytoolsthatcan helpyouturnyourworkplaceenvironmentintoapowerfulsourceofcompetitiveadvantage.
GreatPlacetoWork InstituteUKMalvernHouse MeridianGate 199MarshWall LondonE149YTTel: +44(0)8706088780Fax: +44(0)8706088779Email: [email protected]: www.greatplacetowork.co.uk