Monthly Executive Summary

GERMANY

FULL YEAR 2011

Date 201/01/12Marketing Business AnalysisBusiness SupportG2SM

GER_Executive Summary - 2011 FULL YEAR - Date 2

Agenda

FY 2011 Global Revenues Overview

FY 2011 Sub Regions Revenues (by business

lines)

FY 2011 Solutions Performances (by range)

FY 2011 TOP 20 Customers

12 Monthly Rolling Activity

Appendices

FY 2011 Global Revenues Overview1

GER_Executive Summary - 2011 FULL YEAR - Date 4

14,0(9%)

84,4(53%)

8,8(6%)

50,8(32%)

2010A

135,3

11,3(8%)

70,8(52%)

11,4(8%)

41,7(31%)

158,0

+10%

149,0

-6%

2011A

12,1(8%)

79,1(53%)

11,5(8%)

46,3(31%)

2011B

GLOBAL OVERVIEW GAP ANALYSIS - 2011(A) vs 2011(B)

UN

7,0

PPR

0,5

OTH

0,5

WL

1,2

HEALTHCT

59,6

4,5

8,2

2011B 2011A

59,6

57,8

1,8

HW SERVIC

ES

2,7

LC POSBIO

0,3

SC

0,5

PPBODM

1,6

2011A

84,4

79,1

5,3

INCENDO

(licence &

maint.)

E2EEAXIS

0,0

TMS

0,2

OTHER

0,1

CONNECT.

0,1

PROCESS. &

ACQUIR.

5,7

2011B

84,4

VALUE ADDED SERVICES

PAYMENT SERVICES

HW SERVICES

TERMINALS

59,6

+9%

57,8

-3%

11,5(20%)

46,3(80%)

8,8(15%)

50,8(85%)

53,2

11,4(21%)

41,7(79%)

70,8(86%)

98,4

+11%

91,2

-7%

12,1(13%)

79,1(87%)

14,0(14%)

84,4(86%)

82,1

11,3(14%)

HA

RD

WA

RE

(in

cl.

HW

Serv

ices)

PA

YM

EN

T

SER

VIC

ES

VA

LU

E A

DD

ED

SER

VIC

ES

In the HW area, the underperformance mostly comes from iUN and Wireless revenues. This is compensated by the Health sector which has largely contributed to HW revenues in 2011 in GER.In the service area, both Processing & Acquiring and Loyalty solutions are below budget.

GER slightly missed its 2011 Budget (-6%)The gap is bigger for the Services than for the Hardware area

FY 2011 – Global Revenues Overview – Millions €

2011A

14,0

12,1

1,9

AIR TIMEGATEWAY

(Incendo)

OTHER

0,0

PREPAID

0,3

LOYALTY

1,6

2011B

14,0

FY 2011 Sub-Regions Performances(by business lines)2

GER_Executive Summary - 2011 FULL YEAR - Date 6

FY 2011 – Sub-Regions Performances

REVENUES (Million €)

REV

EN

UES

(Mill

ion €

)

VO

LUM

ES

(K u

nit

)

AS

P

(€)

44,1-7%

2011A

2011B

47,5

2010A

38,0

2011A

1,5

2011B

2,5

2010A

2,7

2011A

167,9

2011B

122,4

2010A

112,2

263388339 -125

(-32%)

2011A

2011B

2010A

2011A

5,8

2011B

8,6

2010A

10,2

253295266

2011A

2011B

2010A

50,8

+11%

46,3-9%

2011A

2% 3%

95%

2011B

2%5%

93%

2010A

41,7

2%6%

91%

GER Other

Austria

Germany

TERMINALS (Revenues - Millions €)

TRANSACTIONS SERVICES (Revenues – Million €)

GERMANY AUSTRIA

REV

EN

UES

(K €

)

2011A

90,4

2011B

94,9

2010A

82,1

Austria Cluster has not reach budget as both volumes and ASP were below expectations.Germany cluster have over performed in terms of Volumes but sold terminals below targeted ASP and therefore missed its terminal related budget by 7%

98,4

+11%91,2

-7%

2011A

1% 0%

99%

2011B

1% 2%

96%

2010A

82,1

0%

100%

GERMANY

2011A

0,23

2011B

2,22

2010A

0,00

AUSTRIA

Boths Germany and Austria clusters missed their budget, Germany by €4million and Austria by €2million.

FY 2011 Solutions Performances (by range)3

GER_Executive Summary - 2011 FULL YEAR - Date 8

FY 2011 - Solutions Performances

1,9

+13%

1,9

-7%

INCENDO

(licence &

maint.)

E2EEAXIS

0,00,1

TMS

0,20,4

OTHER

1,51,51,9

CONNECT.

1,9

PROCESS. &

ACQUIR.

75,481,1

66,5

2011A2011B2010A

2011A

20,3

2011B

19,1

2010A

34,2 17,9+84%

2011A2011B

9,7

2010A

1,5

98,1

2011A

55,0

2011B

50,0

2010A

369383349

2011A2011B2010A

99,9

+104%

2011A2011B

49,1

2010A

7,8

179198197 -19(-10%)

2011A2011B2010A

REV

EN

UES

(Million

€)

COUNTERTOP HEALTH

VO

LU

MES

(K u

nit

)

AS

P

(€)

REVENUES (Million €) VOLUMES (K Unit)

79,1

-6%

2011A

0%0%

2% 2%

95%

2011B

84,4

2% 2%

96%

46,3-9%

2011A

0%1%

1% 1%15%

39%

44%

2011B

50,8

1%1% 3%

14%

2% 0%

23%

19%

38%

BIO

SC

PPB

ODM

UN

PPR

OTH

WL

HEALTH

CT

OTHER

CONNECT.

PROCESS. & ACQUIR.

AXIS

TMS

2011A

7,0

2011B

11,5

2010A

4,5

16,5-22%

2011A2011B

21,2

2010A

13,2

427542345

-21%

2011A2011B2010A

WIRELESS

TERMINALS (Revenues / Volumes / ASP)

Wireless terminals revenues are below budget in GER, both because of lower volumes and lower ASO than expected.Health terminals ASO are also behind budget but volumes were rocket high and revenues were, in the end 84% beyond budget!Countertop results are in line with the budget.Both Payment services and value added services were below budget in 2011.

VALUE ADDED SERVICES (Million €)PAYMENT SERVICES (Million €)

174,7

+31%

2011A

0%0% 1%

0%9%

57%

31%

2011B

133,5

1%2%1%

4% 3%

0%

16%

37%

37%

98%

2011B

14,0

4%

96%

12,1

-14%

2011A

0% 2%

OTHER

PREPAID

LOYALTY

AIR TIMEGATEWAY

(Incendo)

OTHER

0,00,0

PREPAID

0,30,5

0,6

LOYALTY

11,813,5

10,7

2011A2011B2010A

FY 2011 TOP 20 CUSTOMERS4

GER_Executive Summary - 2011 FULL YEAR - Date 10

FY 2011 – Top 20 Customers

ALL REVENUES FY 2011A MIX

RK CUSTOMERSFY

2011A

% cumulated vs TOTAL

FY 2011B

% cumulated vs TOTAL

% Achiev.YTD

2010A% variance Terminals HW Serv. Paym. Serv. V.A.S

1 MEDIZINISCHE EINRICHTUNGEN DES 16 349 11% 6 081 4% 269% 1 482 1003% 100% 0% 179

2 REWE 12 138 19% 6 998 8% 173% 3 485050% 0% 0% 87% 13% 131

3 BP 7 756 24% 6 411 12% 121% 18 43199% 0% 0% 100%

4 NETTO MARKENDISCOUNT 4 703 27% 3 993 15% 118% 0% 100%

5 METRO 3 413 30% 3 212 17% 106% 1% 1% 98% 0% 295

6 WESTLB 3 057 32% 0 17% 1% 77% 22%

7 ATU 2 845 34% 2 695 19% 106% 1% 29% 70%

8 TELECASH 2 341 35% 2 760 20% 85% 2 419 -3% 90% 5% 5% 240

9 PRAKTIKER 2 048 37% 2 334 22% 88% 5% 1% 93% 2% 293

10 ALDI 1 993 38% 604 22% 330% 56% 17% 27% 294

11 BAUHAUS 1 988 39% 1 473 23% 135% 217 817% 0% 3% 97% -2

12 CARDPROCESS 1 938 41% 2 237 25% 87% 2 377 -18% 91% 9% 0% 293

13 DEUTSCHE BANK 1 930 42% 0 25% 2% 5% 93% 0% 292

14 HORNBACH 1 811 43% 1 524 26% 119% 1% 1% 92% 6% 296

15 MEDIA SATURN 1 598 44% 1 300 26% 123% 3% 4% 93% 294

16 KSG KARTEN 1 419 45% 0 26% 2 619 -46% 73% 27% 231

17 ELECTRONIC PARTNER 1 179 46% 0 26% 5% 2% 72% 21% 294

18 POS CASH 1 053 47% 60 26% 1755% 169 522% 27% 12% 61% 0% 362

19 XXXLUTZ 1 052 47% 946 27% 111% 1% 2% 98% 296

20 BCB PROCESSING 1 028 48% 2 022 28% 51% 2 178 -53% 95% 4% 1% 315

TOP 20 71 640 48% 44 649 28% 160% 11 481 524% 33,4% 2,2% 57,8% 6,5% 200

ALL CUSTOMERS 148 951 157 971 94% 135 303 10% 31,1% 7,7% 53,1% 8,1% 265

Terminals FY 2011A

ASP

12 Monthly Rolling Activity5

GER_Executive Summary - 2011 FULL YEAR - Date 12

12 Monthly Rolling Revenues >> Actual vs Budget (Millions €)

TERMINALS ASP TERMINALS (€)

160

140

120

100

80

60

40

20

-6%

+1%

2011-12

158

2011-09

2011-06

2011-03

2010-12

136

135

2010-09

2010-06

2010-03

2010-01

47

47

149

GLOBAL REVENUES HARDWARE SERVICES

REV 12MR (B)

REV 12MR (A)

>> As expected in the Budget, 2011 market did not show rapid growth. GER missed its budget by only 6% GER experienced a drastic fall of ASP starting mid 2011, this is related to Health business.

10 +31%

-3%

2011-12

9

2011-09

2011-06

2011-03

2010-12

13

11

2010-09

2010-06

2010-03

2010-01

5

5

11

2

4

6

8

12

14

28

28

46

55

50

45

40

35

30

25

-9%

+2%

2011-12

51

2011-09

2011-06

2011-03

2010-12

38

42

2010-09

2010-06

2010-03

2010-01

265

331

244

381

298

243

 220

 240

 260

 280

 300

 320

 340

 360

 380

 400

-30%

0%

2011-12

2011-06

2011-09

2011-03

2010-12

2010-09

2010-06

2010-03

2010-01

GER_Executive Summary - 2011 FULL YEAR - Date 13

12 Monthly Rolling Revenues >> Actual vs Budget (Million €)

PAYMENT SERVICES VALUE ADDED SERVICES

TRANSACTIONS SERVICES

100

90

80

70

60

50

40

30

20

10

0

-7%

+3%

2011-12

98

2010-12

84

82

2010-09

2010-06

2010-03

2010-01

13

14

2011-09

2011-06

2011-03

91

REV 12MR (B)

REV 12MR (A)

90

80

70

60

50

40

30

20

10

-6%

+4%

2011-12

84

79

2011-09

2011-06

2011-03

2010-12

71

71

2010-09

2010-06

2010-03

2010-01

11

12

-4%

-14%

8

6

4

2

10

0

2010-03

2011-09

12

14

2011-12

2011-06

2011-03

2010-12

13

2010-01

2

2

14

12

11

2010-06

2010-09

Appendices6

GER_Executive Summary - 2011 FULL YEAR - Date 15

Appendices Monthly Revenues

GER_Executive Summary - 2011 FULL YEAR - Date 16

Monthly Revenues Performances >> Actual vs Budget (Millions €)

GLOBAL REVENUES

15,0

14,0

13,0

12,0

11,0

10,0

9,0

8,0

2011-122011-11

13,8

2011-10

13,5

2011-09

14,1

2011-08

14,1

2011-07

13,6

2011-06

13,1

2011-05

11,7

2011-04

10,8

2011-03

12,2

2011-02

9,0

2011-01

10,2

12,9

REV (A)

REV (B)

REV (A) Year-1

7,0

6,5

6,0

5,5

5,0

4,5

4,0

3,5

3,0

2,5

2,0

2011-122011-11

5,5

2011-10

5,1

2011-09

6,2

2011-08

6,4

2011-07

6,0

2011-06

5,6

2011-05

4,2

2011-04

3,2

2011-03

5,0

2011-02

2,9

2011-01

3,74,0

HARDWARE TRANSACTIONS SERVICES

2011-11

8,5

8,0

7,5

9,0

7,0

6,5

6,0

5,5

5,0

4,5

4,0

2011-12

7,2

2011-10

7,2

2011-09

6,7

2011-08

6,7

2011-07

6,7

2011-06

6,4

2011-05

6,5

2011-04

6,7

2011-03

6,2

2011-02

5,1

2011-01

5,7

7,8