2011 new otc features

What’s new in Order-to-Cash withSAP ERP Enhancement PackagesSAP enhancement packages for SAP ERP 6.0

© SAP 2009 /

1. Overview2. Simplification3. Functional Enhancements4. Enterprise Service Enablement5. Advanced Returns Management6. Sales Order Entry via SAP CRM7. Further Information

Agenda

© SAP 2009 /

SAP NetWeaver

SAP ERP 6.0

Enhancement Packages

Enterprise SOA

Industry-SpecificEnhancements

Process and UserInterface Simplification

Cross-Industry Enhancements

Customers Adopt Innovation at their Pace

SAP ERP 6.0 – The go-to release

Quick Facts About SAP ERP 6.0Quick Facts About SAP ERP 6.0Launched in June 2006Fastest adoption since SAP R/3 4.6CBuilt on SAP NetWeaver 7.0Platform upon which SAP will deliver future softwareinnovationsSoftware innovation without disruption via SAPEnhancement PackagesStandard Maintenance until March 2015

© SAP 2009 /

Introducing: Enhancement Packages

Provide choice in UI for a broad business user communityReduce upgrade, implementation, administration, and training effort

More innovation, more often, delivered in a moreaccessible way.

SIMPLIFICATION

Deliver industry-specific capabilities more quicklyInnovation in each industry sector

INDUSTRIES

Enable innovation without disruptionDeliver service-enablement by end to end process

ENTERPRISE SOA

Address market and customer prioritiesExtend competitiveness and addressable market

FUNCTIONALITY

© SAP 2009 /

Enhancement PackagesEnabling customer to adopt innovation at their pace

Legal/Tax Changes,Corrections

Enhancement Packages

Support Packages

New/Improved FunctionalitySwitch Framework

Enterprise Services

Mandatory

Optional

© SAP 2009 /

Overview: what’s new in Order-to-Cash withSAP ERP Enhancement Packages

SimplificationRole "Internal Sales Representative“ to improve daily work and better react on customers’inquiries: personalized work lists, configurable sales UI, analytics

Functional EnhancementsImproved material search with SAP search engine and material detail view in sales order,simplified price maintenance in sales order, PDF-based print forms, improved display ofarchived documents, improved down payments based on document conditions

Enterprise Service EnablementES Bundles for Customer Fact Sheet, Order to Cash, Quote to Order for ConfigurableProducts, ATP Check

Advanced Returns ManagementEnd-to-end support for supplier and customer returns business transactions

Sales Order Entry via SAP CRMExtended sales process: “From lead to ERP sales order with CRM UI”

© SAP 2009 /


Agenda

© SAP 2009 /

Role „Internal Sales Representative“

The role “Internal Sales Representative” has been designed for users whowork in close relationship with customers and any department collaboratingwith sales.

It provides all important sales transactions, personalized work lists andreports to improve the daily work of an internal sales representative.

Highlights:Personalized workload for sales, order fulfillment and billing by POWER Lists withaction buttons to initiate follow up processes directly (EhP2)Customer Cockpit which provides a holistic customer view and centralized salestransactions (EhP2)Configurable sales UI which ensures flexible and perfect order taking (EhP4)

© SAP 2009 /

Role Internal Sales Representative

Quick access totransactions

Actual Workload

Single Point Of Entry

List of Documents

© SAP 2009 /

Customer search to access Customer Cockpit:Quick search or work list access

© SAP 2009 /

Customer Cockpit - last 10 sales documents

© SAP 2009 /

Order status tracking with document flow

© SAP 2009 /

New configurable sales UI (EhP4)

Sales order processing varies in each company (customer specificrequirements, changes in business process etc.)

High demand on flexible and user-friendly order taking

New configurable Sales User-Interface in ERP meet these requirementsSales UI for is delivered as template and shall be adjusted according tocustomers needUI adjustments can be set up easily

© SAP 2009 /

New configurable sales UI – delivered template

© SAP 2009 /

Building Block – Prioritization of Information

UI orchestration per prioritized Information

A Building Block contains A, B and C-data“A” Data = Main information for a user (ie. Header details)“B” Data = related to “A” Data (ie. selected item details”)“C” Data = optional data (ie. pricing details)

A – requiredand jumpingin the eye

B – importantdata and oneclick away

C – less usedbut heavy data

A

A

B

B

C

Main ViewsCustomers want to hide, add or re-arrange main views…

Tab StripsCustomers want to hide, add orre-arrange tabs…

FormsEach customer wants toselect 10 different fields outof 200 possible…

TablesEach customer wants to select10 different columns out of 200possible…

© SAP 2009 /

Building Block - UI orchestration

SAP GUI view„Static approach“ Re-usable !

Convertible !Customizable !

Template /Individual view

© SAP 2009 /

Building Block – Effort for Adjustments

Requirements:

1. Switch of tabs / Renaming of fields:Very less complexity.Implementation effort: ~ 0,1 hrs. / change

2. Integration of a new & existing field (out ofrepository):Less complexity. Use of UI repository.Implementation effort: ~ 0,2 hrs. / change

3. Integration of a new field (not existent in repository):Medium complexity.Implementation effort: ~ 1 day / change

© SAP 2009 /

Example of configured sales UI forMill Products Industry

© SAP 2009 /

Deployment options

Business Package for Internal Sales Representative (Portal Content) can bedisplayed with SAP NetWeaver Portal or SAP NetWeaver Business Client

Possibility to run with SAP NetWeaver Business Client and SAP ERP “One-System-Environment” (create a pfcg role based on „SAP_BPR_INT_SALES_REP_14“ whichis delivered as technical toolset in EhP4). Focus on SAP All-in-One customers.

SAP Portal Content DirectorySAP Portal Content Directory SAP ERPSAP ERPPFCGPFCG

© SAP 2009 /

Example pfcg role displayed inSAP NetWeaver Business Client

© SAP 2009 /


Agenda

© SAP 2009 /

Functional Enhancement (I) –Sales order

Enhanced material search with creation (EhP2):Full-text search for materials based on SAP Search Engine (TREX)Search results are enriched with stock availability and price information

Material detail view (EhP2)Enhanced material information for selected sales order Items on one screen like basicdata, cross/up/down selling and alternative materials, vendor information, old sales ordersof customer ordering the same material

Fast customer search in sales order entry (EhP4)Possibility to use a SAP Search Engine (TREX) based, full-text search in the header ofthe sales order to identify the customer quickly.

Simplified price maintenance in sales order entry (EhP4)Maintenance of price elements in the item overview table in the sales order. It is no longernecessary to navigate to the conditions overview screen to adjust the pricing for salesorder items.

© SAP 2009 /

Display of List Price customer salesprice, and Purchase price

Display of Stock Quantityin search result overview

(either unrestricted stock or ATP)

Page by Page Viewof Search Results

Availability Indicator

Sorting ofSearch Results

Maintain Your Personal Layout of SearchResult Display

Enhanced material search with creation in salesorder (EhP2)

Search both existing materials and supplier catalog products

Simplified material creation out of catalogproducts, using existing materials as copytemplate, or from scratch

© SAP 2009 /

Material view for sales order item (EhP2)

Enhanced MaterialInformation forSales Order Items

Basic Data, EAN,Dimensions, …Texts, Cross/Up-Downselling MaterialsRegular Vendorinformation + contactsATP stock infofor selected plantsList Price, CustomerSales price, discount,price steps, purchasepriceOld sales ordersof the customer +material with prices,quantity, discounts,margins

© SAP 2009 /

Fast customer search in sales order entry (EhP4)

Full-text search with SAP SearchEngine (TREX) for sold-to partiesin the sales order headerAddress data (such as name, city,street) helps to find the requiredcustomer quickly or provides a listIf the search result is unique, thesystem fills the internal customernumber directly in the fieldCustomizing provided to define foreach sales document typewhether the full text search isused

© SAP 2009 /

Simplified price maintenance in sales order (EhP4)

Flexible Definition ofPricing ElementsIdentification ofPricing Elements inPricing ProcedureDefinition for Displayof Pricing Elements inItem Overview TablePricing Elements forDisplay only orReady for input –based on Restrictionsfor Condition Typesetc.

Simplified PriceMaintenance

Simplified Price Maintenance

© SAP 2009 /

Functional Enhancement (II) –Miscellaneous

New PDF-based forms and print programs (EhP2)Available for sales documents (SD_SDOC_FORM01), billing documents (SD_INVOICE_FORM01),invoice list (SD_BIL_LIST_FORM01), contacts/activities (SD_CAS_FORM01), mailing/campaigns(SD_CAS_MAIL_FORM01), customer fact sheet (SD_CFS_FORM01)

Down payments based on document conditions (EhP2)Enablement of down payment for a customer sales order during sales process(before only possible with billing plans)The value of the down payment is taken as statistical condition in the sales order and taken over to thebilling documentFrom the billing document, the clearing of the done down payment to financial accounting is donePossible for order- and delivery-related billing

SAP search engine for sales and billing documents (EhP2)Simple and advanced search for sales and billing documents included in F4 help search

Improved display of archived documents (EhP3, 4)Creation of credit or debit memo requests on archived billing documents possible as well as the displayof archived billing documents (transaction VF03)Display of archived quotations (transaction VA23) as well as the display archived text for quotationsand sales orders (transactions VA23, VA03) enabledSystem searches first in the database and then in the archive

© SAP 2009 /

Sales Order Confirmation in PDF Format

© SAP 2009 / © SAP 2007 / Page 30

Improved integration of archived bills withbusiness transactions

Business ValueBilling documents can be archived faster because they are nowaccessible in business transactions.

Creation of credit or debit memo requests on archived billing documents: when creating a sales documentin reference to a billing document (transaction VA01), users can now enter an archived bill. The systemsearches first in the database and then in the archive.Improved display of billing documents: in the transaction to display billing documents (VF03), users cannow display archived bills as well. The system searches first in the database and then in the archive.(The behavior is now identical to that of the transaction to display sales orders (VA03).

Customer business challengesHigh data volume requires quick archiving, but billingdocuments are still necessary in business transactions forcomplaint-handling.

Create salesreturns order

Select sales orders,contracts or invoices

Determine relevantdata*

Sales person

* Improvements

Release salesreturns order

Processes: Return Processing in ERP,Billing in ERP

© SAP 2009 /

Improved display of archived quotations withbusiness transactions

Quotations can be archived faster because they are nowaccessible in business transactions

Improved display of archived quotations: In the transaction to display quotations (VA23), users can nowdisplay archived quotations as well. The system searches in the database first and then in the archive. (Itnow has the same behavior as the transaction to display sales orders VA03.) It is now possible to displayarchived text for quotations and sales orders.

High data volume requires quick archiving, but quotationsare still necessary in business transactions

Quotation Processing in ERP

* Improvements

Inquiry & Quot.Processing

Sales OrderProcessing Delivery* Billing

Customer business challenges Business value

Sales person

© SAP 2009 /


Agenda

© SAP 2009 /

DefinitionSet of enterprise servicesaddressing specific businesstopicAvailable for cross-industry andIndustry-specific businessprocessesIncrease flexibility in connectingbusiness partners and 3rd partyapplications (system integration)

BenefitsProvide “quick wins” for thebusiness

Easy to implementTargets real business problem

Enables new business functionalityvia flexible composition on top of astable back-end

Lower cost of ownership enabled byreusability and shared governancecosts

Introducing Enterprise Service Bundles

Enterprise services and bundlescan be explored and tested in theSAP Community Network’s (SDN)Enterprise Services Workplace& Enterprise Services Wiki

Enterprise ServicesBundles

Enterprise Servicesin ES Repository

https://www.sdn.sap.com/irj/sdn/explore-es


© SAP 2009 /

Enterprise Services WorkplaceExplore and Discover Enterprise Services in ES Workplace and ES Wikifrom Different Angles

Industries view

Business suite view Enterprise services view

ES bundles (use cases) view



© SAP 2009 /

Customer

Partner SAP

The ES Wiki is the place in SAP Developer Network (SDN) where thevalue of enterprise services is described in a business context

Here you find blueprints for implementing enterprise SOA

What can I do withthem? Where is theirvalue?

View the ES Bundles in https://www.sdn.sap.com/irj/sdn/explore-es ES Wiki

ES Wiki: Detailed Description for ES Bundles

Collaborative Way to Describe the Scope and Value of Use CasesLeveraging Enterprise Services


© SAP 2009 /

Enterprise Services Bundles in the area oforder-to-cash with ERP 6.0 EhPs

Customer Fact SheetGives customer service representatives, sales managers and field sales representatives theability to leverage a single view of master data, transactions and analyses for any customer

Order-to-CashEnables the flexible design of individual customer self service order management scenariosand cockpits for order-to-cash processesSupports collaboration and data exchange with suppliers and partners as well as collaborationwithin corporate groups (B2B Integration)

Quote to Order for Configurable ProductsMakes it easy to realize individual process flow and user interface for quote and orderconfiguration tailored to customer, sales and engineering user rolesFacilitates the extension of SAP quote and order configuration with custom / third partyproduct selection, guided selling, graphical configuration, drawing, proposal generation

ATP CheckEnable casual users to perform ATP checks against SAP ERP/SCM via custom interfacePossibility to connect external application calling the ATP check in ERPMake reservations on-line in the connected ERP system

© SAP 2009 /

Select CustomerSelect and review

relevant data(contracts, orders,

deliveries, payments)

Process CustomerRequest

Update CustomerMaster Data

SAP ERP SAP ERPSAP ERP

Field SalesRepresentative

Customer ServiceRepresentative

SAP ERPBackendSystem

ES Bundle – Customer Fact Sheet

© SAP 2008 / Page 37

Gives customer service representatives, sales managers, and field sales representatives the ability toleverage a single view of master data, transactions and analyses for any customerEnables real-time customer information clearing house that gathers and organizes information about acustomer and makes customer interactions more efficientPrepares and supports sales decision-making

Business ValueImmediate access to customer data that supports andimproves the interactions of different roles (sales rep, sales /account manager, customer service rep)Ability to quickly adopt, extend, and modify the customerview and profile as business needs evolve

Use CasesClient visit by field sales representativeCustomer service representative phone callCustomer service representative escalation callSales manager analysisSales manager incoming order analysisCustomer self-service

SalesManager

© SAP 2009 / © SAP 2008 / Page 38

ES Bundle – Order to Cash

Enables the flexible design of individual customer self service Order Management scenarios and SalesOrder Management Cockpits for Order-to-Cash processes.Supports collaboration and data exchange with suppliers and partners as well as collaboration withincorporate groups (B2B Integration).Enables companies to integrate external applications at a lower TCO.

Business ValueBuild individual composite applications for the Order to Cashprocess to fulfill specific needs of sales and customerservice departmentSet up B2B connection to customers at lower TCOEnhance Order to Cash process through integration ofexternal applications

Use CasesFlexible design of customer self service Order ManagementscenariosIntegration of foreign sales organizations through Sales OrderManagement CockpitsBuild individual Order Management Cockpits for Internal usersin sales and customer service

WarehouseClerk

Sales OrderProcessing

OutboundDelivery Billing

CustomerService Rep

SAP ERP SAP ERPSAP ERPBackendSystem

CustomerService Rep

© SAP 2009 /

ES Bundle – Quote to Order for ConfigurableProducts

Makes it easy to realize individual process flow and user interface for quote and order configuration tailored to customer,sales and engineering user rolesFacilitates the extension of SAP quote and order configuration with custom / third party product selection, guided selling,graphical configuration, drawing, proposal generationEnables direct integration between quote and order configuration applications of suppliers, manufactures and dealers

Business ValueHighly automated and integrated processes tailored to theend users needs – improved quote accuracy, quote-to-ordercycle, improved win rate, reduced processing costs acrosscompaniesCustom individual process and user interface – bettercustomer service, easier to do business withSeamless integration of sub-industry specific productselection, drawing and proposal generation – reduced TCO,extended capabilities

Use CasesIndividual quote and order configuration compositesIntegration of third party product selection/guided sellingIntegration of third party graphical configurationIntegration of third party drawing, proposal generationB2B/A2B Integration of quote and order configuration betweensupplier, manufacturer and dealerB2B order income from customers

Customer

Processopportunity

Select,visualizeproducts

Configureproducts

Pricing,costing

Sales Rep

Determinedelivery

date

Createquote

GenerateDrawing

GenerateProposal

Sales EngineerSalesRep

Custom/ISV IPC onERP 6.0 ERP 6.0SAP

CRMBackendSystem

© SAP 2009 /

ES Bundle – ATP Check

Enable casual users to perform ATP checks against SAP ERP/SCM via custom interfaceMake reservations on-line in the connected ERP systemEnable immediate product availability confirmation on requestTarget Market: All customers interested in using different various interfaces for ATP checks

Retrieve productand location data

PerformAvailability

Check

Evaluate andmake

decision

Take Action,e.g., enter

Sales Order

CustomerSeller / Call centerstaff

Seller / Call centerstaff

Seller / Call centerstaff

Use CasesGive call center staff opportunity to access up-to-date systeminformation and to make reservations on-line in the connectedERPEnable store staff to access system data and provideinformation to customer on in which nearby store he will findthe desired productPossibility to connect external application calling the ATPcheck in ERP

Business ValueImprove customer service by extending access to SAP datato broader end user basePossibility to use more attractive user interfaces forperforming ATP checksAvailability of ATP check for new scenarios fitting tocustomer requirements

© SAP 2009 /


Agenda

© SAP 2009 /

Advanced Returns Management (ERP 6.0 EhP4)Main Solution Features

Inspection capturing – as part of the returns order for returns at the counterand in a separate application for deliveries

Definition of logistical follow-up activities – in returns order and newinspection application in combination with inspection results

Automatic creation of logistical follow-up documents – when savingreturns orders or inspections

Returns refund determination - Separate application for detailed refundcontrol

Tracking of whole returns process – overview of all involved ERPdocuments and status recording

End-to-end support for supplier and customerreturns processes

© SAP 2009 /

Advanced Returns Management –Rough Process Flow for Customer Returns

Returns Overview

Returns Order – Trigger the customer returns process in SAP ERP (new tab in order)Returns Delivery – Transport materials from customer to a company‘s locationMaterial Inspection – Find out the status of the returned materials as the basis for furtherlogistical steps and the financial settlement with the customer (new transaction)Logistical Follow-Up – Move the returned materials to the final destination (automaticfollow-up document creation after confirmation)Customer Refund – Determine the refund amount that the customer is to receive forreturned materials (new transaction)Billing – Payout the refund to the customer using credit memosReturns Overview – Monitor the customer returns process (new transaction)

MaterialInspection

LogisticalFollow-Up

ReturnsOrder

ReturnsDelivery

CustomerRefund Billing

© SAP 2009 /

Advanced Returns ManagementReturns Order

Enter Specific Data for Advanced Returns Management in Returns Order

NEW

© SAP 2009 /

Advanced Returns Management –Returns Order

New Returns tab page to enter returns data specific for Advanced Returns ManagementItem entry fields in a specific header area of the Returns tab pageNew columns in the All Items tableFast Change of Return Control data for several items in one stepOption to define default values for new items

Material Inspection DataInspection Code and Comment (including option for a long text)Inspection at customer checkbox

Definition of Logistical Follow-Up ActivityMaterial Received checkbox to indicate physical handover of materialLogistical follow-up codeAssociated data for logistical follow-up activity as e.g. vendor or next plant

Customer Refund Related DataRefund Control to specify how and when you want the customer refund to be issuedReturns Refund Code to determine the refund amount

Option to navigate to Returns Overview transactionAutomatic follow-up document creation for logistical follow-up and immediate credit memo

Enter Returns Data for Advanced Returns Management in Returns Order

© SAP 2009 /

Advanced Returns Management –Material Inspection in Warehouse

Worklist for relevant returns deliveriesOption to define user-specific selection variantsOption to unpack handling units within a returns delivery

Data Entry for Whole Delivery and Delivery ItemsSeparate Header and Item tab pages for data entryData entry for Handling Unit Items associated with delivery Items

Material Inspection DataInspection Code and Comment; Option to upload documents for inspection detailsInspector and Inspection DateOption to split delivery items to enter different inspection results for subquantities

Definition of Logistical Follow-UpLogistical follow-up code and associated data as e.g. vendor or next plantResponsible person and Released On date

Automatic Follow-Up Document Creation when you confirm follow-up activitiesOption to navigate to Returns Overview to analyze details of the returns process

New transaction todescribe the status of returned materialsdefine and confirm logistical follow-up activities

© SAP 2009 /

Advanced Returns Management –Customer Refund Determination

New transaction todefine the refund amount the customer is to receive for returned materialswith a comprehensive view of all the data from previous process steps

New Transaction

© SAP 2009 /

Advanced Returns Management –Customer Refund Determination

Worklist for relevant returns orderOption to define user-specific selection variantsWorklist functions as Hide, Refresh, New Selection

Comprehensive view on data from previous process stepsfrom returns order, from material inspection, from credit memos of an external vendor

Refund Determination options – Enter refund code or reason for rejectionfor returns order itemsfor inspection split itemsfor lines associated with credit memos from the external vendorfor manual split items created with the corresponding function

Usability: Two tab pages for Unprocessed Items and Processed ItemsSupport for stepwise processing - Move processed lines to the separate Processed Items tab pageDistinction between Credit Memo Request Preview items and Delayed Items

Options for credit memo request creationYou can create the credit memo request on the Un-/Processed Items tab pageYou can navigate to the credit memo request in order to further process the document

New transaction to determine the refund for the customer

© SAP 2009 /

Advanced Returns Management –Returns Overview for Customer Returns

Monitor status and follow-up documents of customer returns processes

New Transaction

© SAP 2009 /

Advanced Returns Management –Returns Overview for Customer Returns

You can call Returns Overview for Customer Returnswith a separate transactionas function in processing transactions for documents of the customer returns process

Selection of customer returns processesCustomer returns processes are selected with the initial returns orderSelection criteria for Header and Item data of the Returns OrderSelection criteria for follow-up documents and the processing statusOption to hide the selection screen

Three areas to display the selected customer returns processesHeader List to display returns order that match the selection criteriaItem List to display items of the returns order selected in the header listDetail Tree to display returns steps and follow-up documents of an item selected in the item listOption to hide header and item list

Features of the Detail TreeDisplay of sub-processes and Returns Steps with the corresponding follow-up documentDisplay of the Processing Status for sub-processes and returns stepsOption to navigate to follow-up document

Option to Restart Document Creation in cases that the automatic creation of follow-up documents failed

Monitor status and follow-up documents of customer returns processes

© SAP 2009 /

SERVICEMARKETING

SALES

Mobile

Powered bySAP NetWeaver®

End-to-end,Industry-specific

Processes

ANALYTICS

WebChannel

InteractionCenter

PartnerChannel

CUSTOMER

CRM Without Compromise – Comprehensive

The SAP CRM Solution

© SAP 2009 /

Sales Order Entry via SAP CRM:„From Lead to ERP Sales Order with CRM UI”

© SAP 2008 / Page 54

ERP Quote

Recognizing that many SAP customers have substantial investments in their SAP ERP order management

deployments, SAP CRM is now providing a set of capabilities that enable SAP CRM and ERP customers to

better leverage these existing investments.

The primary goal is to extend the CRM user experience in the order management space to the front office

users responsible for order creation or processing.

© SAP 2009 / © SAP 2008 / Page 55

From Lead to ERP Sales Order with CRMWebClient UI

Presales processesSales operations in

CRM WebClient

GenerateCRM lead

ManageERP quotation

Qualify/CloseCRM opportunity

ProcessERP sales order

Logisticsfulfillment in

ERP

Accountsreceivable in

ERP

Invoiceprocessing in

ERP

Business flow

1. Create or generate leadswith marketing campaign.

2. Track, qualify and closeopportunities.

3. Manage and track ERPquotations.

4. Process ERP Sales orders.

5. Fulfill logistics needs.

6. Process invoices in ERP.

7. Manage account payables.

© SAP 2009 /

Detail list about new developments in the area oforder-to-cash with SAP Enhancement Packages

LOG_SD_SIMP_02(in SAP ERP 6.0, EhP 4)

SAP ERP6.0, EhP 4,

SAP CRM 7.0

ERP Order in CRM UI

LOG_SD_SIMP_024Improved display of archived quotations

LOG_SD_CI_013Improved display of archived billing documents

SD_012SAP search engine for sales and billing documents

SD_012Down payments based on document conditions

SD_012New PDF-based forms and print programs

LOG_SD_SIMP_024Simplified price maintenance in sales order entry

LOG_SD_SIMP_024Fast customer search in sales order entry

SD_012Material detail view

SD_012Enhanced material search with creation

Functional Enhancements

OPS_ADVRETURNS_14Advanced Returns Management

LOG_SD_SIMP_024Enhanced Role ISR with configurable sales UI andpfcg role as technical toolset

SD_012Role „Internal Sales Representative“ (ISR)

Business FunctionSAP EhPTopic

© SAP 2009 / © SAP 2007 / Page 59

Further information (I)

Role Internal Sales Rep and Configurable Sales UI in SAP ERP6.0, EhP4:SAP ERP - Ramp-Up Knowledge Transfer (RKT)http://service.sap.com/rkt-erp -> SAP ERP 6.0 Core EnhancementPacks -> Learning Map Operations, SalesSAP Help Portal: http://help.sap.com/ -> SAP ERP EnhancementPackage 4 -> SAP ERP Cross-Application Functions -> Roles ->Business Packages (Portal Content) -> Business Package forInternal Sales Representative 1.4

Functional Enhancements:SAP ERP - Ramp-Up Knowledge Transfer (RKT)http://service.sap.com/rkt-erp -> SAP ERP 6.0 Core EnhancementPacks -> Learning Map Operations, SalesSAP Help Portal: http://help.sap.com/, SAP ERP 6.0, EnhancementPackage 2 or 4 -> SAP ERP Central Component -> Logistics ->Sales and Distribution (SD)Sales (SD-SLS) -> Working with Sales Documents -> CommonFeatures in Sales Order Processing -> Enhanced Material Searchwith Creation and Material ViewBilling (SD-BIL) -> Down Payments for Sales Orders -> DownPayment Processing (Basis: Document Condition)Pricing and Conditions (SD-BF-PR) -> Pricing in Sales Documents-> Predefined Price Elements

http://service.sap.com/rkt-erp-

http://help.sap.com/-


http://help.sap.com/

© SAP 2009 / © SAP 2007 / Page 60

Further information (II)

Advanced Returns Management:SAP ERP - Ramp-Up Knowledge Transfer (RKT)http://service.sap.com/rkt-erp -> SAP ERP 6.0 CoreEnhancement Packs -> Learning Map Operations, SalesSAP Help Portal: http://help.sap.com/, SAP ERP 6.0,Enhancement Package 2 or 4 -> SAP ERP CentralComponent -> Logistics -> Sales and Distribution (SD)Sales (SD-SLS) -> Complaints -> Advanced ReturnsManagement for Customer Returns

Detailed documentation on enterprise services:SAP Software Developer Network (SDN)-> Service-Oriented Architecture -> Explore EnterpriseServices -> ES WorkplaceSAP Software Developer Network (SDN)http://sdn.sap.com -> Wiki -> Enterprise Services Wiki ->Catalog of ES Bundles



http://sdn.sap.com-/

© SAP 2009 / © SAP 2007 / Page 61

Further information (III)

Business Function Doku:SAP Help Portal: http://help.sap.com/, SAP ERP 6.0, EnhancementPackage 2 or 4 -> Business FunctionsTest case templates of all new developments:logon to the SAP ECC system (ERP 6.0, EhP2 or 4) -> choosetransaction SFW5. Go to Business Function and choose toaccess the test catalogues

General information on SAP ERPhttp://service.sap.com/erp

All information on SAP enhancement packagesfor SAP ERPhttp://service.sap.com/erp-ehp : main page for SAP enhancementpackages for SAP ERP on Service Marketplace=> discover innovations that are included in an enhancementpackage

SAP CRM:SAP CRM - Ramp-Up Knowledge Transfer (RKT)http://service.sap.com/rkt-crmSAP CRM - Help Portalhttp://help.sap.com/crmSAP Service Marketplacehttp://service.sap.com/ (search for Note 1236015)


http://service.sap.com/erp

http://service.sap.com/erp-ehp:

http://service.sap.com/rkt-crm

http://help.sap.com/crm

http://service.sap.com/(search

© SAP 2009 /

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